Services not provided with reasonable care and skill or at all
35 Mr Hatzipapas gave affidavit evidence of numerous issues concerning Ms Bakos's performance including that she failed to do adequately or at all the following things:
(1) Communicate with the ASX;
(2) Take adequate and comprehensive minutes of board meetings;
(3) Arrange for documents to be tabled and circulated to board members prior to board meetings;
(4) Delay in contacting and complying with ASX's requests and requirements;
(5) Maintain Zyber's register and updating it as required;
(6) Assist in drafting company announcements;
(7) Communicate with the Chairman in a timely manner.
(8) Address matters raised by members and report to the board those matters including responding to them;
36 Mr Hatzipapas also complained that Ms Bakos:
(1) Did not provide assistance with respect to the preparation of quarterly financial reports;
(2) Engaged third parties without Zyber's knowledge or consent to undertake works that she was obliged to carry out.
37 In response, Ms Bakos' evidence was that "all works required to be performed by me in my role were performed to a proper standard, including those set out in [the list referred to above]". However, Ms Bakos said that she was not contracted to perform services of a company accountant and board performance reviews had not fallen due during her tenure. Ms Bakos also deposed that "[i]nsofar as the works were directly my responsibility, I ensured that [Zyber] complied with all necessary and appropriate corporate governance requirements".
38 As to the complaints referred to in [36] above, Ms Bakos refuted them on the basis that the quarterly reports were lodged by the due dates and that work undertaken by Douglas and Harrison was approved by Mr Hatzipapas and did not fall within the scope of the role of company secretary.
39 There is no evidence of any written complaint from Zyber to Ms Bakos about her performance.
40 Ms Bakos stated that she received no complaint from Zyber, Mr Hatzipapas or the board that the services she was providing were in any way deficient or that any of them individually or together had any concerns with her services. As to the complaints set out in [35] above, Ms Bakos stated "I did not receive any notice from [Zyber], Mr Hatzipapas or the Board that they were concerned with my performance."
41 Ms Bakos relied on evidence from Prasanth Rasam, a director of Zyber during the period of Ms Bakos' engagement by Zyber. Mr Rasam's evidence was that he was familiar with the services provided by company secretaries, including the services that were performed by Ms Bakos for Zyber.
42 Mr Rasam's evidence was that no concerns or issues were raised by or with him about Ms Bakos' services. Mr Rasam gave evidence that Ms Bakos performed her services to an exceptional standard; and she performed all of the services that were required to be performed by her.
43 Ms Bakos also relied on evidence from Mr O'Connor, the other director of Zyber during the period of her engagement. His evidence was relevantly to the same effect as the evidence of Mr Rasam.
44 However, Mr Hatzipapas gave the following evidence:
19. [Ms Bakos] was placed on performance management by [Zyber] to deal with the various issues arising for failing to meet deadlines on corporate governance matters, substandard work performance and failure to communicate matters in a timely manner ("Performance Issues").
20. Performance Issues were verbally communicated to [Ms Bakos] in December 2018 and by early March 2019. One of the main issues was that [Ms Bakos] was consulting Anoush [Manzoori] with board matters without prior approval of myself.
…
22. Had [Ms Bakos] not tendered her resignation, [Zyber] would have terminated [Ms Bakos's] agreement in March 2019.
45 Mr Hatzipapas was cross-examined by telephone. He was fairly emotional and some of his evidence tended to be verbose. However, I did not form a view that I should reject his evidence because, for example, he was telling any deliberate untruth. There are direct conflicts between the evidence of Mr Hatzipapas and Ms Bakos. On the current evidence, I cannot conclude, except with the following qualification, that either person's evidence ought to be rejected.
46 The qualification is that, on the available evidence, I do not accept that Ms Bakos was "placed on performance management" in any conventional sense. Mr Hatzipapas' oral evidence on this point was confused and neither his affidavit nor his oral evidence identified any clear regime of performance management. In particular, there was no documentation of any "performance issues", whether in the nature of complaints to Ms Bakos or a record of expectations set that would support the existence of some performance management process.
47 As to whether Mr Hatzipapas complained about Ms Bakos' performance, the evidence points both ways.
48 It is clear that Ms Bakos held the position of Zyber's company secretary during January 2019 and February 2019. However, her engagement was not simply to hold the position of secretary: it was "to act as Company Secretary". On the evidence, the scope of that role was not precisely defined. Consequently, it is not clear what Ms Bakos was required to do for her remuneration of $5,000 per month. Nor does the evidence identify what Ms Bakos would claim to have done to justify her remuneration for the months of January and February 2019.
49 Even assuming that substantial performance of Ms Bakos' obligations under her contract with Zyber would be sufficient to entitle her to payment of the contract price, Mr Hatzipapas' evidence raises a real and not spurious issue as to whether Ms Bakos' performance amounted to substantial performance. I am not persuaded that the absence of documentary evidence challenging Ms Bakos' performance warrants a conclusion that Zyber's complaints are so devoid of substance that no further investigation is warranted.
50 Further, although the evidence is that Mr O'Connor and Mr Rasam had no complaint about Ms Bakos' services and heard no complaint from Mr Hatzipapas, I am not satisfied that this evidence weighs strongly against the existence of a genuine dispute. Rather, it raises issues of fact concerning the merits of the dispute.