austlii:cth/ARTA/2025/676
General information, not legal advice.
ARTA
2025-06-02
Original judgment source is linked above.
(a) 60 days of Short-Term Accommodation (STA) per year; > > (b) 2704 (two-thousand, seven hundred and four) hours of house and yard maintenance per year; > > (c) 416 hours of assistance with personal domestic activities per year; > > (d) 41 hours of social, civil and community participation per week comprising: > > > (i) 5 hours per day Monday to Friday; > > > > (ii) 8 hours per Saturday > > > > (iii) 8 hours per Sunday > > (e) 21 hours of assistance with self-care per week > > (f) 20 hours of Occupational Therapy (OT) per year > > (g) 48 hours of dietetics per year > > (h) 144 hours of remedial massage per year (3 hours per week) > > (i) 12 hours of osteopathy per year > > (j) 24 hours of physiotherapy per year > > (k) 24 hours of neuropsychology per year > > (l) Meal preparation and delivery support ($160 per week with 70% reimbursement) > > (m) Level 3 transport > > (n) $12,000 per year assistive technology and consumables (including a replacement road bike, parts and repairs).[6]
(a) the Tribunal stands in the shoes of the delegate/internal reviewer and must make the correct or preferable decision based upon the evidence and other material before it;[9] and > > (b) the scope of the Tribunal's jurisdiction is determined by reference to the scope of the internal reviewer's powers under section 100 of the NDIS Act, which is in turn informed by the scope of power under section 33(2) of the NDIS Act.[10]
(a) 12 days of STA per year > > (b) 52 hours of house and yard maintenance per year > > (c) 5 hours per week of assistance with personal domestic activities > > (d) 10 hours per week of social, civil and community participation comprising: > > > (i) 2 hours per week at 1:1 > > > > (ii) 8 hours for group activities > > (e) 20 hours for therapy assistant level 1 per year. > > (f) 10 hours per year (Other professional) for assessment, recommendation, or training (for example, OT) > > (g) 20 hours of physiotherapy per year > > (h) 20 hours of psychology per year > > (i) 1 hour of personal training per week > > (j) Level 2 transport > > (k) $3,675 for assistive technology.[13]
(a) Whether the NDIS has responsibility for supports in relation to the Applicant's ABI; (threshold question); and > > (b) Whether the requested supports, beyond consideration of section 34(1)(f), are reasonable and necessary in accordance with the rest of the cumulative criteria in section 34(1) of the NDIS Act and any relevant rules.
(1) For the purposes of specifying, in a statement of participant supports, the general supports that will be provided, and the reasonable and necessary supports that will be funded, the CEO must be satisfied of all of the following in relation to the funding or provision of each such support:
(aa) the support is necessary to address needs of the participant arising from an impairment in relation to which the participant meets the disability requirements (see section 24) or the early intervention requirements (see section 25);
(a) the support will assist the participant to pursue the goals, objectives and aspirations included in the participant's statement of goals and aspirations;
(b) the support will assist the participant to undertake activities, so as to facilitate the participant's social and economic participation;
(c) the support represents value for money in that the costs of the support are reasonable, relative to both the benefits achieved and the cost of alternative support;
(d) the support will be, or is likely to be, effective and beneficial for the participant, having regard to current good practice;
(e) the funding or provision of the support takes account of what it is reasonable to expect families, carers, informal networks and the community to provide;
(f) the support is an NDIS support for the participant.
(a) the time at which the disability requirements or the early intervention requirements need to be met is the time the CEO decides to approve the statement of participant supports; and
(b) a participant's disability support needs arising from an impairment in relation to which the participant meets the disability requirements or the early intervention requirements may be affected by a variety of factors, including environmental factors or the impact of another impairment in relation to which the participant does not meet either of those requirements.
(2) The National Disability Insurance Scheme rules may prescribe methods or criteria to be applied, or matters to which the CEO is to have regard, in deciding whether or not he or she is satisfied as mentioned in any of paragraphs (1)(aa) to (f).
(f) the support is most appropriately funded or provided through the National Disability Insurance Scheme, and is not more appropriately funded or provided through other general systems of service delivery offered by a person, agency or body, or systems of service delivery or support services offered: > > (i) as part of a universal service obligation; or > > (ii) in accordance with reasonable adjustments required under a law dealing with discrimination on the basis of disability.
(2) The matter of which the CEO must be satisfied is that the support is most appropriately funded or provided through the National Disability Insurance Scheme, and is not more appropriately funded or provided through other general systems of service delivery or support services offered by a person, agency or body, or systems of service delivery or support services offered:
- as part of a universal service obligation; or
- in accordance with reasonable adjustments required under a law dealing with discrimination on the basis of disability.
After considering the available information, WorkSafe requires further information to consider the request for Remedial Massage. WorkSafe are unable to fund this treatment as a result, as there is insufficient information to indicate it is reasonable and/or necessary for your compensable injury.[17]
WorkSafe's decision to deny funding for your request for remedial massage has been based on the following information: > > On 19 December 2023, WorkSafe received Dr Yu's referral, dated 15 December 2023. The referral requested remedial massage to treat your back and neck pain. > > Upon receipt, WorkSafe reviewed your file and identified that the Medical Panel Opinion (MPO) dated 27 March 2018 considered that any further chiropractor, physiotherapy or massage treatments were no longer appropriate, with your main injury being your acquired brain injury and psychiatric condition. They did not consider that there was any requirement for you to attend these physical treatments based on their assessment. > > WorkSafe then attempted to seek further information from Dr Yu and yourself to review if any changes had occurred since the Medical Panel Opinion to support that this treatment was now necessary for your workplace injury. > > WorkSafe requested the below further information from Dr Yu on 27 December 2023:
WorkSafe's Remedial Massage services policy and guidelines advises provision of remedial massage follows the Clinical Framework for the delivery of health: > > The Clinical Framework is based on the following principles:
On 3 January 2024 WorkSafe contacted you via phone and email to advise that further information has been requested, and encouraged you to follow up with Dr Yu to assist us in receiving this. > > On 7 March 2024 WorkSafe called your Dr Yu's clinic to enquire if they had received the request for further information. WorkSafe were advised that Dr Yu was on leave and as such the request for more information and was forwarded to Dr Abrahams to complete. > > On 15 May 2024, WorkSafe sent another email to Dr Yu, listing follow up questions regarding his remedial massage request. > > On 3 June 2024, WorkSafe called Dr Yu's office and was told that the requests had been received and reception was going to follow up with Dr Yu. > > On 21 June 2024, a follow up request report was sent to Dr Yu regarding remedial massage. > > On 11 July 2024, WorkSafe called Dr Yu to obtain this information but was informed that he was unsure why you were requesting this treatment. > > On 11 July 2024, WorkSafe sent an email requesting you set up an appointment with Dr Yu to discuss the further information, and assist in getting them sent through. > > On 9 December 2024, WorkSafe emailed you explaining that while Dr Yu is requesting remedial massage, WorkSafe require the further information in order to fund the treatment. > > To date, Dr Yu has not provided any of the requested information. > > Therefore, WorkSafe are unable to approve remedial massage because there is insufficient information to indicate that it is a reasonable and/or necessary treatment for your work-related injury or illness. > > Should WorkSafe receive the requested information, a further review of this treatment will take place.[18]
31. The Respondent contends that WSV has the legislative responsibility to fund and provide care and supports services for the participant under the Accident Compensation Act 1985 (ACA), the Accident Compensation (WorkCover Insurance) Act 1993 (ACWI Act) and the Workplace, Injury Rehabilitation and Compensation Act 2013 (WIRC Act). The WIRC Act merges the ACA and the ACWI Act. > > 32. Section 39(1) of the WIRC Act provides that if a worker is injured in the course of, or arising out of, their employment, they are entitled to compensation under the WIRC. > > 33. Section 224 of the WIRC Act provides that if a worker is entitled to compensation, the reasonable costs of medical and like expenses can be claimed by the worker. This ensures that an injured worker receives fair and equitable compensation for costs they incur as a result of an injury and aims to assist the worker to achieve a safe and sustainable return to work (see Annexure B). > > 34. WSV has a Claims Manual and a Schedule of Fees that apply to the making of payments in relation to costs to support an injured worker to return to work. > > 35. The Respondent contends that the Requested Supports are most appropriately funded by WSV. > > 36. WSV may pay for the following types supports: > > a) Medical treatment includes; doctor, dentist, nursing care, orthosis, consumables, pain management and therapies; > > b) Rehabilitative therapies; occupational therapist, optometrist, podiatrist, > > psychologist, speech therapist, acupuncture, audiology, dietetics, exercise > > physiology, social work, remedial massage, naturopathy, physiotherapy and > > chiropractor; > > c) Return to work support (including workplace modifications); > > d) Home modifications; > > e) Vehicle modifications; > > f) Attendant care; > > g) Community access; > > h) Household and personal services (includes help with daily tasks such as > > shopping, cooking or banking); > > i) Aids and appliances; and > > j) Travel for treatment. > > 37. The evidence suggests that the Applicant's primary disability of ABI for which he met access to the Scheme is directly connected to the compensable event, that is, his workplace injury in May 2015. > > 38. The Scheme is designed to complement, not replace, existing compensation arrangements. Accordingly, the Respondent contends that it cannot fund the majority of the Applicant's supports because it does not have legislative responsibility to provide funding for supports flowing from compensable injuries. The Respondent does not have legislative responsibility to provide funding for supports arising from his workplace injury, unless the Applicant has taken reasonable action to claim or obtain compensation for this injury.[21] > > 39. On 24 June 2024, the Applicant's advocate advised via email correspondence that the Applicant actively receives support through WSV for: > > a) Fortnightly neuropsychology; > > b) 15 minute consultations with chiropractor; and > > c) 3 - 4 sessions per year with neurologist. > > 40. The Respondent was also informed that WSV fund occasional taxi travel to medical appointments. > > 41. The Respondent is aware that additional supports may be available to the Applicant however he has not provided evidence that he has taken reasonable action to claim or compensation (sic) for his 2015 workplace injury. Therefore, the Respondent does not have the legislative responsibility to provide funding for supports arising from this injury.[22]
(a) had not made a request to WSV for STA other than by phone the day prior to hearing (2 April 2025); > > (b) had received house help services from WSV in the past but had not made a recent request; > > (c) had not requested supports equivalent to Social, Civil and Community Participation from WSV; > > (d) was eligible for and had received chiropractic services from WSV; > > (e) had not requested dietician support from WSV; > > (f) may have claimed for osteopathy on one occasion; > > (g) had requested physiotherapy but was told by WSV that he cannot see 2 physical therapists at the same time; > > (h) had not requested meal preparation/delivery from WSV; > > (i) receives funding from WSV for fortnightly psychology sessions and regularly sees clinical neuropsychologist Mr Oliver Beadle but Mr Beadle does not invoice for his services; > > (j) receives some taxi funding to attend medical appointments; > > (k) does not like to ride his bike to medical appointments; > > (l) has not requested assistive technology from WSV but was told by phone the day prior to hearing that WSV does not fund road bikes.[24]
The decision of the Tribunal automatically takes effect from the date on which the decision under review has or had effect. This may date as far back as the CEO's original decision if aspects of the [SOPS] are to be specified for the supports which should have been specified in the original decision, particularly where the participant has already been meeting the cost. However, for forward looking issues, such as management of funds, re-assessment dates and funding for support not yet paid for by the participant, it may be necessary to expressly stipulate that these supports are to be funded from the date of the decision and not earlier. The preferable approach will depend on the facts in each case.[30]
16. Although Pavlakis raised the issue in respect of funding of supports, the Respondent notes a similar question may arise about the date on which the Tribunal should decide that supports which were unable to be funded under the NDIS ought to therefore be removed from the plan. > > 17. The Respondent considers that it is open to the Tribunal to determine in its discretion whether or not removal of supports in the SOPS should be delayed to a date other than the date of the original decision to approve the SOPS (that is, the decision dated 9 December 2021). It may well be that consequences under the Act arise if those supports are removed with effect from a date earlier than the day on which the Tribunal's decision would come into effect. Whether the Tribunal considers it appropriate to exercise that discretion is ultimately a matter for the Tribunal. > > 18. The Respondent also encourages the Applicant to utilise the time until the decision is delivered to commence making alternative care arrangements so that if the Tribunal finds that the supports requested are the responsibility of WSV, he is able to make that transition as smooth and efficient as possible. (Tribunal's emphasis)
Dear All, > > Please see attached documents showing Worksafe Victoria rejection for Remedial massage therapy and Gym/Swim as an example. > > These are the typical letters l continually received over the last 10 years after my severe traumatic brain injury. > > Worksafe Victoria requires a lot of information of which GP's and medical specialists are not able to provide due to the time and costs involved of which Worksafe will not pay for. > > Worksafe Victoria does not provide medical assistance and community support when your conditions get worse as is my case. > > Worksafe Victoria does not provide full funding ongoing medical assistance when your injuries deteriorate as is my case. > > I have been unable to work for over 10 years now and struggle to live a meaningful life. > > I request that my current NDIS plan continues with the current support I have and used over the past 7 years . > > Kind regards > > Mark Santagada
Application of Section 7(3) of the Miscellaneous Provisions Rules
[62] The starting point in construing a statutory provision is its text, considered in the light of its context and purpose. It is necessary to strive to give meaning to every word of the provision. > > [63] Context includes the surrounding statutory provisions because the meaning of a statutory provision must be determined by reference to the language of the statute viewed as a whole. It is necessary to construe the provision so that it is consistent with the language and purpose of all the provisions of the statute... > > [64] In some circumstances - such as where a statute is part of a wider legislative scheme - context may include reading a statute together with other statutes so that, together, those statutes are construed as a combined statement of the will of the legislature.
It followed agreement by the National Cabinet that the Commonwealth would work with state and territory governments to implement legislative and other changes to return the NDIS to its original intent of supporting people with permanent and significant disability, within a broader ecosystem of supports.[34] (Tribunal's emphasis).
The instrument will also impose a requirement that the Chief Executive Officer (CEO) of the National Disability Insurance Agency must specifically consider whether reasonable and necessary supports are appropriately funded by the NDIS under subsection 34(1). This is particularly relevant to supports that may otherwise be provided through statutory compensation schemes. > > This requirements exists in paragraph 34(1)(f), which currently provides that to be a reasonable and necessary support the CEO must be satisfied that: > > (f) the support is most appropriately funded or provided through the National Disability Insurance Scheme, and is not more appropriately funded or provided through other general systems of service delivery offered by a person, agency or body, or systems of service delivery or support services offered: > > (i) as part of a universal service obligation; or > > (ii) in accordance with reasonable adjustments required under a law dealing with discrimination on the basis of disability. > > As noted above the Amending Act repeals and replaces this with a requirement for a support to be an NDIS support. > > One of the criteria for prescribing a support as an NDIS support is that it is appropriately funded by the NDIS (or is not appropriately funded by the NDIS, in the case of something that is not an NDIS support). > > Further work is required to understand how some supports interact with other supports on the list and the responsibility of the NDIS compared to other service systems. This is primarily a concern for supports that are available through statutory insurance schemes and other similar compensation arrangements. This needs to be carefully worked through to ensure participants are not disadvantaged by any change. > > In the interim, the instrument re-imposes the requirement to consider whether a support is appropriately funded or provide by the NDIS in assessing whether it is reasonable and necessary. This will apply only until rules are made that provide how the CEO is to take into account a support that may be funded or provided under a scheme of insurance, or under a Commonwealth, State or Territory law.[35] (Tribunal's emphasis).
We have to be satisfied that the support is considered an NDIS support which means the support is something that can be funded or provided through the NDIS. Some supports are not considered an NDIS support because they're more appropriately funded or provided through: > > • other service systems or supports offered by a person, agency or body (like a State or Territory Statutory Scheme) > > • services or supports offered as part of a universal service obligation (like the health or education system) > > • services or supports offered in line with reasonable adjustments required under discrimination laws (like your employer, or the health or education system) > > We won't fund the support if the support should be provided by someone else, even if the other service system doesn't actually provide it. We don't make up for other organisations and systems that don't provide the supports they should.[36] (Tribunal's emphasis).
54. In broad terms, even if a support meets the requirements in paragraphs (a) to (d) in section 34, a support can only be included in a Statement if the Tribunal is satisfied that provision through, or funding by, the NDIA, is the most appropriate system for delivering the support. > > 55. Determining which delivery system is 'most appropriate' to deliver a service to a citizen is not normally the province of an executive decision maker dealing with a specific item of expenditure. It clearly involves a value judgment, but it is not easy to discern on what basis the judgment is to be made. > > ... > > 60. The Fear[37] decision was concerned with the provision of health appliances to a person with a disability outside of the hospital context. The Tribunal in that case decided that the equipment sought was more appropriately funded through the general health system and the Tribunal was clearly influenced by the need to ensure that the NDIS did not 'weaken the incentives by government to properly fund mainstream services for people with a disability'. > > 61. In Burchell and National Disability Insurance Agency[38] the Tribunal took specific issue with the Tribunal's reliance in Fear on the Productivity Commission report. In Burchell, the Tribunal's concern was that the Tribunal, by use of the report, was making an impermissible use of extrinsic material in interpreting a statute. > > 62. I agree with the view expressed in Burchell that the early vision of the Productivity Commission and the principles it applied in thinking about the scheme in the abstract are unlikely to provide much assistance in determining the meaning of particular provisions of the NDIS Act. However, it is important to note that when the Tribunal is determining which service delivery system is the most appropriate, it is making an evaluative judgment on a question given to it by the Parliament to answer, not engaging in an exercise in statutory interpretation. Consequently, to the extent that the report highlights that an issue arises about who is the most appropriate funder or provider of a support and that the risk of inappropriate cost shifting is an issue to be guarded against in determining appropriateness, that can be relevant to the evaluative exercise that the Tribunal is obliged to undertake. > > 63. The question then is, what other tools are available to the Tribunal to undertake the necessary evaluation. If a decision maker reaches the conclusion that a support meets the requirements of paragraphs 34(1) (a) to (d) and is otherwise satisfied that the support is a reasonable and necessary support, the last remaining question is who should pay for it or provide it. As I have already noted, there is little guidance on how to reach an answer. It is clear from the financing of the NDIS that the scheme is a shared responsibility between the states and the Commonwealth. But it is not intended to be an exclusive all-encompassing response to the needs of its participants. The reference in the objects of the NDIS Act to the National Disability Strategy 2010-2020, which talks extensively about the co-operative approach which needs to be taken between the various levels of government in the provision of services and support to people with a disability, recognises that meeting the needs of persons with a disability is a shared responsibility and that agencies other than the NDIA have a role to perform. The question of who should pay for supports in any particular area is a question which the various levels of government know exists. They have engaged in processes to answer the question by negotiation. The results of those negotiations are reflected both in the Support Rules and the Bilateral Agreement between the Commonwealth of Australia and the Australian Capital Territory on the National Disability Insurance Scheme.[39]
The fact that the health system does not fund entirely, or even at all, what is essentially clinical treatment, or some other form of support that is more appropriately funded through the health system, does not make it the responsibility of the NDIS. In our view, s 34(1)(f) reflects the statement of the Productivity Commission, which we have referred to above, that the purpose of the NDIS is not to respond to any shortfalls in mainstream services (nor does it purport to impose any obligations on another service system to fund or provide particular supports: cl 7.3 of sch 1).[40]
To the extent that the Instrument may be seen to limit some of the rights mentioned above by re-introducing a consideration of whether a support is appropriately funded or provided by the NDIS, this is a necessary and appropriate limitation. This consideration is consistent with the law as in effect prior to the commencement of the Amending Act, and it will operate only for a transitional period until specific NDIS rules are made... It is also an important consideration to ensure that supports remain available outside the NDIS, including for participants who have a disability resulting from a compensable event or circumstance.[41] (Tribunal's emphasis).
The Tribunal, pursuant to section 105 and 108(5) of the Administrative Review Tribunal Act 2024 (Cth) sets aside the decision under review and makes the following decision in substitution:
[4] T1 of JHB, p49. See also A1 of JHB, p1.
[9] See Shi v Migration Agents Registration Authority [2008] HCA 31; (2008) 235 CLR 286 at [37]- [38], [45]-[46] (Kirby J), [99] (Hayne and Heydon JJ), [143] (Kiefel J), Esber v The Commonwealth [1992] HCA 20; (1992) 174 CLR 430 at 440; Frugtniet v Australian Securities and Investment Commission [2019] HCA 16; (2019) 266 CLR 250 at [51]; QDKH, by his litigation representative BGJF v National Disability Insurance Agency [2021] FCAFC 189.
[10] QDKH, by his litigation representative BGJF v National Disability Insurance Agency [2021] FCAFC 189 at [7].
[11] These are admitted and marked E1 and E2.
[16] Made under item 138 of Schedule 1 of the Amending Act.
[21] The Respondent clarified its position at hearing, indicating it is currently not responsible to fund any of the supports included in the Applicant's current SOPS or the additional supports requested.
[23] Respondent's closing written submissions, dated 17 April 2025.
[24] See Respondent's closing written submissions, dated 17 April 2025 at [9]. The Tribunal is satisfied this represents an accurate account of the evidence given by the Applicant.
[25] SD13 of JHB1, p403. See also JHB2.
[26] See Respondent's closing written submission, dated 17 April 2025 at [10] and SD14 of JHB1, p4611 which refers to challenging decisions of WSV.
[30] At [38]. The Respondent noted that while these comments were made in respect of the Tribunal's power in s 43(6) of the Administrative Appeals Tribunal Act 1976 (Cth), s108(4) and (5) of the ART Act are to the same effect.
[31] See Respondent's closing written submission, dated 17 April 2025 at [13].
[32] See FSWN and National Disability Insurance Agency (NDIS) [2025] ARTA 114 at [43-46]; VPYC and The CEO, National Disability Insurance Agency (NDIS) [2025] ARTA 3 at [107]
[33] Explanatory Statement, Issued by the authority of the Minister for the National Disability Insurance Scheme re National Disability Insurance Scheme Act 2013 and National Disability Insurance Scheme (Getting the NDIS Back on Track No.1) (Miscellaneous Provisions) Transitional Rules 2024, registered 1 October 2024.
[36] Operational Guidelines - Reasonable and Necessary supports, 28 March 2025, p18.
1. [37] See Fear by his mother Vanda Fear and National Disability Insurance Agency [2015] AATA 706 ('Fear'). In this early NDIS decision, the Tribunal used the Productivity Commission's 2011 Report 'Disability Care and Support' to identify principles which could inform an assessment of which service system was most appropriate for providing a particular support.
[38] [2019] AATA 1256 ('Burchell')
[40] [2014] AATA 401 at [41].
Beezley v Repatriation Commission [2015] FCAFC 165
Esber v The Commonwealth [1992] HCA 20; (1992) 174 CLR 430
Frugtniet v Australian Securities and Investment Commission [2019] HCA 16; (2019) 266 CLR 250
QDKH, by his litigation representative BGJF v National Disability Insurance Agency [2021] FCAFC 189
Shi v Migration Agents Registration Authority [2008] HCA 31; (2008) 235 CLR 286
Burchell and National Disability Insurance Agency [2019] AATA 1256
Young and National Disability Insurance Agency [2014] AATA 401
FTXB; Secretary, Department of Social Services and (Social services second review) [2024] AATA 3021
Pavlakis v National Disability Insurance Agency [2023] AATA 2485
XNTW and National Disability Insurance Scheme [2023] AATA 759
FSWN and National Disability Insurance Agency (NDIS) [2025] ARTA 114
VPYC and The CEO, National Disability Insurance Agency (NDIS) [2025] ARTA 3
(1992) 174 CLR 430
(2019) 266 CLR 250
(2008) 235 CLR 286