austlii:nsw/NSWPICMP/2025/330
General information, not legal advice.
NSWPICMP
2025-05-12
Original judgment source is linked above.
(a) headaches before the accident which are now more frequent and intense;
(b) six previous left shoulder dislocations and surgery in 2014 or 2015, and
(c) anxiety and depression from 2016 - 2019 / 2020.
(a) fractures and crush injuries (September 2013, December 2013 - 20 April 2014);
(b) shoulder and upper arm disorder (May 2014 - May 2015) and then in conjunction with other disorders;
(c) lower limb deficiencies (August 2015 - September 2015 and then in conjunction with other disorders);
(d) urinary tract disorders and bladder issues (January 2017 - 27 May 2017 and then in conjunction with other disorders);
(e) "cancer / tumour brain" (24 June 2020 and 6 April 2021), and
(f) neck disorder (28 September 2020 - 1 May 2021).
(a) 18/19 January 2014 - presents with shoulder dislocation to left shoulder - patient states hand was stuck in harden machinery and when pulling away felt shoulder pop. Attended the next day with pain and numbness in right arm where the intravenous drip had been;
(b) 4 February 2014 - acute onset mid thoracic back pain while at walking out of house - denies trauma;
(c) 28/29 September 2014 - claimant was in a hard collar following a motor vehicle accident - loss of consciousness and amnesic to events - face hit the steering wheel - neck and back pain, laceration to lip - had anxiety attack whilst in CT scanner;
(d) 2 December 2014 - injured mid thoracic lumbar spine pain after lifting heavy (50 - 60kg) slab of marble;
(e) 13 January 2015 - left shoulder dislocation - this was his sixth and the history was it occurred while driving;
(f) 16 July 2015 - fall while playing sport and injury to knee;
(g) 11 October 2015 - abdominal pain patient in distress - no PNH (past mental history). Had been moving boxes / heavy lifting all yesterday;
(h) 29 November 2018 - neck pain after motor vehicle accident today - rear ended while stationary at lights pain both sides radiating into head - reduced motion with pain;
(i) 12 February 2020 - central headache onset one to two months ago - feels increasing in last week - visual changes (spots loading in front of eyes) - central cyst seen The claimant was taken up to the ward and was distressed at being admitted - he left the ward to move his car and did not return - he was contacted and advised his girlfriend had locked herself out and he had to go home;
(j) 18 April 2021 - left shoulder dislocation on a background of left shoulder surgery;
(k) 1 October 2021 - left sided chest pain since yesterday evening. No shortness of breath. Past history of anxiety and depression noted;
(l) 21 October 2021 - chest pain left sided with shortness of breath;
(m) 7 March 2022 - atypical chest pain left sided no shortness of breath, and
(n) 17/18 November 2022 - chest pain with left arm numbness.
18 January 2019 with unchanged symptoms. The claimant saw a specialist and attendances on Dr Selim occurred on 5 July, 16 August and 1 November 2019. Stemzine and Prochlorperazxine (used to treat nausea and vomiting as well as anxiety and migraines) was prescribed on 5 July and 16 August 2019. 12. The claimant was "highly anxious" on 20 February 2020 when he attended MDCP for a Centrelink certificate and suffering from a headache. The claimant had seen another GP practice and had a CT of his brain which identified a cyst. 13. The claimant attended Dr Selim on 11 September 2020 complaining of right sided neck and back pain and normal shoulder motion. He was said to be "moving neck and walking normally". There is this note "Insisting on imaging; discussed lack of indication. Referral provided as instated". 14. The following day the claimant returned to Dr Selim, and he had a headache (occipital skull), pain in his lower back and neck. And thereafter most of the complaints of pain were left shoulder, low back and neck. He was said to be "very anxious". Voltaren was prescribed. 15. The claimant attended on Dr Guirguis of MDCP on 15 September 2020 complaining of neck pain, low back pain radiating to both legs, left shoulder pain, no loss of consciousness just dizziness. He was stressed with left shoulder pain having previous dislocations. An ultrasound was provided and on 18 September 2020 referrals were given to Dr Murrell and Dr McKechnie. 16. There are no complaints of jaw or bruxism in the MDCP records before the accident and one reference in 2013 to a dental consultation. On 20 May 2021, the claimant reported an increase in anxiety and "has started grinding teeth while he is awake and aware of this bilateral TMJ pains". On 7 June 2021 is another record of "TMJ pains ++++ due to clenching". There are no other references to jaw or dental issues from then until the end of the records on 13 February 2025.
"He advised most recently he has also started experiencing dental pain, which he has been advised is due to grinding of his teeth, something he had never done prior to the accident."
30 November 2021.[17] The claimant reported lower back pain, left leg pain, neck pain, left shoulder and left ankle pain. He rated extremely high severe for anxiety, depression and stress. The regain pain program was recommended. There was no mention in this letter of jaw pain or teeth griding. 2. Dr Noore, psychiatrist and pain physician in a letter to Dr Ismael dated 10 February 2022[18] had a full history of the claimant's pre-accident problems and after testing expressed the view the claimant had "low pain self-efficacy", and high levels of pain, catastrophising with associated with high levels of depression, anxiety and stress. He diagnosed panic disorder, depression and multisite pain. 3. In a further letter dated 24 March 2022, Dr Noore also refers to stress associated with the claims process and engagement with the insurer. The claimant had been offered participation in a pain management program, but he declined on the basis he was not ready due to his severe pain. 4. The claimant saw Dr Yu again on 14 April 2022. The claimant declined the pain management program as prolonged sitting provoked his pain. He had a panic attack and was admitted to RPAH. 5. On 10 June 2022, Dr Yu wrote another letter to NRMA justifying the various medications and again recommending the claimant participate in the pain program. 6. In a third letter dated 7 October 2022 Dr Noore refers to the claimant grinding his teeth, having frequent panic attacks, he was anxious worried and distressed. Five weeks earlier, the claimant had left shoulder surgery with Professor Murrell. 7. Further attendances in November 2022 referred to teeth grinding, panic attacks leading to presentations at RPAH. The claimant was reluctant to have further surgery (neck and back) because he had two unsuccessful surgeries to his left shoulder. He was going to think about the pain management program further. 8. On 27 January 2023 the claimant said he was still not ready for the pain management program. 9. On 1 March 2023 Dr Noore recommended the claimant have a mouth guard for his teeth grinding. 10. On 12 April 2023, Dr Noore clarified aspects of the claimant's history. The claimant told
Dr Noore his post-traumatic stress disorder symptoms related to the car accident and that he had been treated by Dr Verma. The claimant also said he did not have a brain cyst but that he had a "cavernous malformation" which did not need treatment and caused no symptoms. He corrected the claimant's arrival date into Australia as 1998 not 1988. 11. In a letter dated 7 June 2023, the claimant complained of bruxism associated with post-motor accident pain and psychological distress. The claimant was having distressing dreams and bilateral mandibular pain. He "described difficulties getting approval for his dental problem treatment from his insurers". 12. There were further attendances on Dr Noore on 3 July, 21 August, 3 October (at which stage the claimant was willing to participate in the pain management program) and
12 December 2023 with many of the same observations. 13. On 23 November 2023, Dr Yu refers to "significant sleep disturbance associated with his pain condition". The claimant had commenced the pain program. 14. Dr Noore saw the claimant on 9 February 2024 and the claimant was anxious and worried with continued pain, panic attacks, disturbed sleep and bruxism with bleeding. A further appointment occurred on 9 April 2024 and again on 21 May 2024. Two further reports of
4 July and 30 July 2024 also deal with the teeth grinding and a new symptom of loss of vision. On 8 October 2024 the claimant had developed a new symptom of waking with panic attacks and difficulty breathing. The claimant saw Dr Noore again. The claimant reported he was going to have the lumbar spine surgery, and he complained that his dental treatment was unsatisfactory, and he was considering seeing an orthodontist. The claimant was seen again on 28 January 2025 with no improvement.
(a) there were no significant dental problems;
(b) the claimant's oral hygiene was good with the claimant brushing twice a day and flossing once a day;
(c) no major dental treatments or interventions were recommended, and
(d) six monthly checkups only were required.
(a) the claimant reported teeth sensitivity after the accident;
(b) severe bruxism "likely resulting from stress";
(c) this has led to teeth damage and was affecting the TMJ, and
(d) further treatment was recommended.
"I note that the above medical findings support that following the subject accident you developed psychological symptoms satisfying a diagnosis of adjustment disorder with mixed anxiety and depressed mood. I note that is it also well documented that you have reported teeth grinding to multiple treatment providers and there is medical opinion to support that your teeth grinding may be an anxiety related symptom."
(a) successful dental treatment in 2023 (no details given of this treatment);
(b) 13 December 2023 and 2 February 2024 gum bleeding, TMJ issues and cracked teeth;
(c) tooth wear and chipping indicative of bruxism observed during the examination, and
(d) TMJ dysfunction symptoms such as jaw pain and limited range of motion.
(a) a new night guard to alleviate pressure;
(b) physical therapy for TMJ;
(c) restorative work fillings, crown to address the tooth damage, and
(d) continuous education on stress management techniques to reduce bruxism and further dental and TMJ issues.
Medical Assessor Cameron - physical threshold injury
Medical Assessor Mason - psychiatric threshold injury
(a) any previous psychological issues;
(b) any previous accidents;
(c) any problems with the law, and
(d) that his family had no history of psychiatric illness.
"He was initially "irritated so much because of my situation - my pain - I was going through severe anxiety - depression... sitting at home - just feeling completely lost... like I don't know what to do... my life feels completely empty in every way... I sometimes get breathing problems with chest pain... grinding of my teeth... I have a mouth guard - some crowns... every night I'm on my own and I think about my health - my pain... I wake up with nightmares and the minute I wake up, my heart is shaking... sometimes I wake up with sweating..."
RE-EXAMINATION FINDINGS - MEDICAL ASSESSOR VERTOUDAKIS

(a) upper right (quadrant 1);
(b) upper left (quadrant 2);
(c) lower left (quadrant 3), and
(d) lower right (quadrant 4).
(a) Upper right quadrant:
(i) 18 clear;
(ii) 17 occlusal composite;
(iii) 16 clear;
(iv) 15 missing;
(v) 14 clear;
(vi) 13 ceramic crown;
(vii) 12 clear, and
(viii) 11 ceramic crown.
(b) Upper left quadrant:
(i) 21 ceramic crown;
(ii) 22 clear;
(iii) 23 clear - slight incisal wear;
(iv) 24 clear;
(v) 25 clear;
(vi) 26 clear;
(vii) 27 clear - has heavy bruxo facets occlusal palatal, and
(viii) 28 clear - has heavy bruxo facets occlusal palatal.
(c) Lower left quadrant:
(i) 38 occlusal composite seal;
(ii) 37 occlusal composite seal;
(iii) 36 ceramic crown;
(iv) 35 ceramic crown;
(v) 34 clear - buccal cusp slight wear;
(vi) 33 clear - heavy distal incisal wear;
(vii) 32 clear, and
(viii) 31 clear - although there was a slight surface stress fracture on labial
(d) Lower right quadrant:
(i) 41 clear;
(ii) 42 clear;
(iii) 43 clear;
(iv) 44 clear - heavy bruxo facet on buccal cusp;
(v) 45 clear - slightly worn buccal cusp;
(vi) 46 clear - slightly worn buccal cusp;
(vii) 47 clear, and
(viii) 48 occlusal composite.
(a) posterior occlusion is only achieved as he bites heavily onto the splint. This is not satisfactory to stabilise the TMJs which need good posterior support on a hard acrylic flat surface;
(b) there is no anterior disocclusion and disoccluding only occurs on the molars, and
(c) there was left side canine guidance and right-side group function.
(a) right masseteric tenderness (mild) on palpation at angle of mandible;
(b) left side masseteric tenderness (strong) in the body of the left masseter on palpation;
(c) no pain on palpation on left or right temporalis;
(d) medium tenderness on palpation of left and right TMJ lateral poles on opening;
(e) there is no swinging side to side of jaw on opening or closing;
(f) there is a 43mm inter-incisal anterior opening gape which is normal, and
(g) there is no clicking or crepitus on left or right TMJs on opening or closing
(a) in the last 30 days how long did any pain in your jaw or temple area on either side? His answer was that jaw pain is always present;
(b) in the last 30 days have you had pain or stiffness in your jaw on awakening? He answered yes;
(c) in the last 30 days did the following activities change any pain (that is make it better or make it worse) in your jaw or temple area on either side:
(i) chewing hard or tough food? He said no;
(ii) opening your mouth or moving your jaw forward or to the side? He said no;
(iii) jaw habits such as holding teeth together, clenching, grinding or chewing gum? He said he had not, and
(iv) other jaw activities such as talking, kissing or yawning? He said no.
(a) bilateral localised masseteric myalgia (muscle pain) in particular on the left side;
(b) bilateral mild temporomandibular arthralgia (joint pain), and
(c) no other signs of ongoing TMJ dysfunction such as joint crepitus or restriction of jaw opening.
(a) could the motor accident have caused or materially contributed to the injury resulting in the impairment (a medical judgment), and
(b) did the motor accident cause or materially contribute to the injury resulting in the impairment (a non-medical judgment).
Mr Saab confirmed with Medical Assessor Vertoudakis that his jaw and teeth problems only commenced after the accident. 5. There is a reference to jaw or teeth problems in the GP records in May and June 2021 but not after that. Dr Verma on 10 May 2021 does not list bruxism (but she mentions teeth chattering) and Mr Rababi, psychologist took a history of dental pain and teeth grinding on
7 July 2021. 6. The letter apparently from Dr Farag dated 25 October 2021 begins with, "during the last dental visit a general assessment of the patient's teeth and dental hygiene was conducted the overall condition of the patient's teeth was found to be reasonable with no major issues reported or documented at the time". Halfway down the page he lists multiple dental problems after the accident. It may be that Dr Farag has provided a before-the-accident picture of the claimant's dental health based on the last (pre-accident) attendance and clearly an assessment of Mr Saab's dental health on 25 October 2021 over a year after the accident. The letter purporting to be from Dr Farag records "severe" bruxing, tooth damage and jaw pain. Records from Dr Farag or any other pre-accident dentist have not been provided and the claimant has had not recent treatment from a dentist. 7. Dr Noore on 10 February 2022 and Dr Anderson on 15 March 2023 both mention bruxism. 8. The Panel notes the insurer accepted the dental problems as accident-related and paid for the claimant's dental splint. The insurer's decision is not determinative of the matters the Panel has to determine. 9. The claimant has referred two separate conditions to be assessed, a jaw condition and a condition related to his teeth. The Panel will consider each of those in turn.
Did the accident cause or contribute to the claimant's bruxism?
Did the accident cause or contribute to the symptoms in the claimant's jaw?
(a) the claimant's bruxing is chronic and in the Panel's view was present and has been causing teeth damage before the accident, and
(b) the first reports of jaw pain (as opposed to tooth or dental pain) were from May to July 2021 and there is then a gap with no reports of symptoms before complaints to Dr Noore and Dr Anderson more than two to three years after the accident.
(a) diet is limited to semisolid or soft foods (0 - 19%);
(b) diet is limited to liquid foods (20 - 39%), and
(c) ingestion of food requires tube feeding or gastrostomy (40 - 60%).
[1] The current maximum as of October 2024 is $654,000.
[4] Section 7.21. The current version of the Guidelines is Version 9.3.
[5] The numbers in square brackets are a reference to the section number in the Medical Assessor's reasons.
[6] The claimant's submissions are dated 2 October 2024. The numbers in square brackets are a reference to the paragraph number in the submissions.
[12] Page 179 of the insurer's bundle - doctors at this practice include Dr Selim.
[13] Page 197 of the insurer's bundle".
[16] Page 324 of the claimant's bundle.
[17] Page 108 of the claimant's bundle.
[21] Page 470 of the claimant's bundle.
[22] Other practitioners have not used the FDI system. Where this is the case, the Panel will refer to FDI tooth number in square brackets.
[23] Bruxo-facets are the flat, polished surfaces that develop on teeth due to bruxism or grinding.
[24] Cusps are a feature of molars and are the raised, pointed or rounded projections on the endge of the tooth. Buccal cusps are on the cheek side of the teeth, Lingual cusps are on the tongue side of the teeth.
Saab
Insurance Australia Limited t/as NRMA Insurance [2025] NSWPICMP 330