The relevant facts
5 Between 17 and 20 September 2022, Singtel Optus Pty Ltd (SOPL) and its subsidiaries were apparently the subject of a cyber-attack although of course I am not deciding any question of causation at this stage. From time to time I will refer to these entities collectively as Optus or the Optus respondents depending upon the context.
6 Mr Nicholes Kusalic, general counsel and company secretary of SOPL, became aware of the cyber-attack on 21 September 2022. At that time he formed the view that the number of Optus customers whose personal information was potentially affected by the cyber-attack could have been up to 9.5 million.
7 On and from 21 September 2022, Mr Kusalic formed the view that the cyber-attack would likely lead to one or more regulatory investigations and subsequent litigation.
8 He formed the view that at least the Office of the Australian Information Commissioner (OAIC) would commence an investigation, and that the Australian Communications and Media Authority would possibly also commence an investigation. He considered at the time that these investigations were likely to result in subsequent legal action against Optus, including the seeking of civil penalties.
9 He also considered at the time that the cyber-attack was highly likely to lead to class actions. Indeed, within a week of his becoming aware of the cyber-attack, Mr Kusalic considered a range of potential regulatory and legal actions which might arise out of the cyber-attack, which in addition to regulatory investigations, civil penalty prosecutions and class actions included complaints to the Telecommunications Industry Ombudsman, potential investigations by the ACCC, ASIC and even the threat of a parliamentary inquiry or royal commission.
10 I should say at this point that I accept on the evidence that litigation and legal risks arising out of the cyber-attack were at the forefront of Mr Kusalic's mind when he first became aware of the cyber-attack. But the question for me is one of analysing various and multiple purposes of the Optus respondents in order to identify the dominant purpose.
11 On 22 September 2022, Optus engaged an external law firm, Ashurst Australia, to provide legal advice and assistance to Optus in relation to the cyber-attack. Ashurst was one of Optus' panel law firms. They were then engaged to provide legal support and advice on the matter, including any regulatory investigation or class action that arose out of the cyber-attack. Mr Kusalic contacted Mr Nick Mavrakis, a partner of Ashurst, and engaged Ashurst to provide legal advice and assistance to Optus in relation to the cyber-attack.
12 On 23 September 2022, Mr Mavrakis sent an email to Ms Suzie Pasialis, the deputy general counsel, corporate services for SOPL, confirming Ashurst's engagement that it would provide all necessary legal advice to Optus in its response to the cyber-attack. The email confirming Ashurst's engagement relevantly provided that Ashurst would provide work within the following scope:
Scope of Work
We will provide all necessary legal advice to Optus in its response to the cyber incident, and as per your instructions from time to time. This will include the following:
1. Advising on any interactions with law enforcement, regulators and other interested stakeholders in relation to the cyber incident, including any subsequent investigations that arise;
2. Advising on the conduct of Optus' internal investigation into the cyber incident, and its response to that incident, so as to fulfill its legal obligations and protect its legal rights;
3. Advising on any customer remediation measures flowing from the cyber incident; and
4. Assisting you with managing internal and external governance requirements regarding the progress of the investigation into the cyber incident.
13 I should note here that nothing was expressly said about the Deloitte review. Indeed, the first relevant letter of engagement of Deloitte was on 21 October 2022. And as to the reference to "Optus' internal investigation" in Ashurst's email, there were a number of possible internal investigations or reviews being contemplated within Optus at that time. I should also note here that the Deloitte review was later described by Optus as an external review or investigation.
14 Now on 22 September 2022, the cyber-attack had also been made public. Immediately from that time, Optus was the subject of various customer complaints, regulatory and government inquiries, and threats of litigation. Optus call centres and the office of the chief executive officer all received numerous customer complaints.
15 Further, the OAIC had placed a notice on its website at the time stating that customers who held specific concerns could contact Optus. Based on that notice and his experience generally, Mr Kusalic expected that there would be customer complaints lodged with the OAIC about the cyber-attack.
16 On 23 September 2022, Optus Mobile Pty Ltd and Optus Internet Pty Ltd submitted a notifiable data breach form to the OAIC, notifying the OAIC of the cyberattack. Mr Kusalic finalised such notification and submitted it to the OAIC.
17 On 26 September 2022, Optus Mobile and Optus Internet received a letter containing preliminary inquiries from the OAIC under section 40(2) of the Privacy Act 1988 (Cth). The letter stated that the:
… purpose of these inquiries is to allow the Commissioner to decide whether to commence an investigation under s 40(2) into whether the acts and practices of Optus Mobile and Optus Internet are consistent with the Australian Privacy Principles (APPs) in the Privacy Act. An investigation may consider, amongst other things, whether Optus Mobile and Optus Internet have acted in accordance with APP 3 (collection of personal information), APP 11.1 (security of personal information) and APP 11.2 (retention of personal information).
18 As part of those preliminary inquiries, the OAIC made written requests for the provision of information and documents from Optus relating to the circumstances of the cyber-attack.
19 Mr Kusalic expected that following those preliminary inquiries, the OAIC would move to a formal investigation. At this time, Mr Kusalic expected the formal investigation to be a broad investigation of Optus' data handling practices and the root cause(s) and response(s) to the cyber-attack, and that such an investigation would ultimately form the basis of regulatory action such as civil penalty proceedings.
20 Further, on 26 September 2022, Slater and Gordon issued a media release in which it was stated that it was "investigating a possible class action against Optus on behalf of current and former customers … affected by the unauthorised access to customer data announced by the Company on 22 September 2022". Mr Kusalic became aware of this media release on the afternoon of 27 September 2022.
21 On 27 September 2022, Ashurst briefed Mr John Sheahan KC. On 29 September 2022, Ashurst briefed Ms Kate Richardson SC and Ms Emma Bathurst. In late October 2022, Ashurst also briefed Mr Cameron Moore SC. External counsel were engaged to assist Ashurst in providing legal advice in relation to the cyber-attack and to appear in any subsequent litigation.
22 On 28 September 2022, the Ombudsman issued a media release which stated that consumers with complaints about the cyber-attack should contact Optus in the first instance, and if they were unable to do so or unhappy with Optus' response, to contact the Ombudsman. Within days of this, Mr Kusalic became aware of a growing number of Optus customer complaints that were being made to the Ombudsman.
23 On 28 September 2022, Maurice Blackburn issued a media release in which it stated that it was "investigating a fresh legal claim against Optus" in relation to the cyber-attack. At the time this suggested to Mr Kusalic that more than one law firm saw an opportunity to bring a class action or to lodge a representative complaint with the OAIC. In his view the fact that two plaintiff law firms had issued media releases increased the prospect of either a class action or representative complaint.
24 Now more generally according to Mr Kusalic's evidence, between 22 September and 3 October 2022, discussions took place within Optus management in relation to the engagement of Deloitte, including between Mr Kusalic, Ms Kelly Bayer Rosmarin, chief executive officer, Ms Poppy Fassos, vice president, risk management, Mr Mark Potter, chief information officer, Mr Tom Wilson, director, group internal audit (finance, operations and fraud risk), and Mr Oli Ralph, the head of Singtel IT Audit and the data, analytics and robotics team.
25 In terms of Mr Kusalic's state of mind he gave the following evidence:
Soon after the Cyber-attack, I had formed the view that Optus needed to undertake a confidential, forensic investigation into the root cause of the Cyber-attack that would be needed to assess our legal risk. This was a major cyber-attack with considerable customer and regulator interest. Based on my experience, I considered that Optus needed an investigation into the facts surrounding the incident and to obtain a report to understand what had happened and the relevant underlying circumstances, so that Optus could obtain legal advice from me, the Optus Legal team, Ashurst and the counsel it had briefed on these matters. …
In addition, within about a week of the Cyber-attack, I formed the view that an investigation was best handled by a party external to Optus, which had specialist expertise in investigating and reporting cyber matters. This was particularly because the subject matter of the investigation required a specialist understanding of IT infrastructure and the way cyber defences operated in the context of an evolving threat landscape, and that it would need to be conducted in such a way to provide detailed context to support legal and litigation risk.
In addition to the above, I considered the use of an external party was highly desirable as I was not sure of the capacity within Optus to carry out such a detailed and complex investigation, and I was concerned about Optus personnel in the cyber teams "marking their own work" and that an external third party would not have preconceived biases about the incident. I also considered that the use of an external party would provide comfort to the SOPL Board that the matter had been fully investigated independently of Optus.
My concern from the outset was to ensure that the external party was engaged by Ashurst. I was also concerned to ensure that the external investigation could be scoped appropriately by the Optus Legal team working in conjunction with Ashurst, to identify the terms of reference for Deloitte so that its investigation and report would assist my team and Ashurst (and the counsel team) in advising Optus on the legal risks and regulatory implications arising from the Cyber-attack. To me it was clear that Optus would need legal advice on a range of matters, including compliance with relevant legislation, enforcement proceedings, class actions and liabilities of third parties.
An external forensic investigation into the Cyber-attack would assist me, my team, Ashurst and the counsel retained by it in providing advice on a number of legal and litigation risks arising out of the Cyber-attack …
In addition, I considered it was important and necessary to understand the rationale that underpinned any external's views or conclusions arising out of the investigation, because this analysis would need to be tested to inform the overall assessment of the various legal risks confronting Optus arising out of the Cyber-attack.
26 Mr Kusalic said that he had discussions with Ms Bayer Rosmarin, Mr Potter, Mr Wilson, Ms Fassos and Mr Ralph about how Optus could best utilise Deloitte's expertise and they ultimately landed on Deloitte carrying out a forensic investigation into the root cause of the cyber-attack and Optus' response to it to assist Mr Kusalic and Ashurst to give legal advice and manage legal risk. Ms Fassos had previously worked with Deloitte and she told Mr Kusalic that she considered Deloitte had the technical and forensic expertise to carry out such an investigation.
27 His actual evidence was:
… Optus was considering a range of investigations and in the context of that consideration Deloitte had been proposed to assist Optus in carrying out an investigation into the Cyber-attack and Optus' response. I had various discussions with members of the senior management team at Optus (the Optus CEO, Kelly Bayer Rosmarin; the Vice President, Risk Management, Ms Poppy Fassos; and the Chief Information Officer, Mr Mark Potter), Director, Group Internal Audit (Finance & Operations & Fraud Risk), Mr Tom Wilson and Head of Singtel IT Audit and DART (Data, Analytics and Robotics Team), Mr Oli Ralph as to how we could best utilise Deloitte's expertise to assist me and Ashurst to give legal advice and manage the legal risk. We ultimately landed on Deloitte carrying out a forensic investigation into the root cause of the Cyber-attack and Optus' response to it.
Ms Fassos, who had previously worked with Deloitte, told me she considered that Deloitte had the technical cyber and forensic expertise and capability to carry out the investigation into the Cyber-attack. It was proposed that Ian Blatchford (Partner, Risk Advisory and Asia Pacific Cyber Leader), Mark Pedley (Partner, Risk Advisory) and Stuart Johnston (Partner, Asia Pacific Telecommunications Sector Leader), Partners of Deloitte be engaged.
Based on these discussions, we recommended to the SOPL Board that Deloitte be engaged to carry out a forensic investigation into the Cyber-attack and Optus' response to it, which would assist me, my team and Ashurst (and counsel briefed by Ashurst) in advising Optus in relation to the multiple legal risks and matters arising from the Cyberattack as I have explained above.
28 I will discuss later the generality of this evidence and what can be gleaned from it. I was not provided with any contemporaneous documents including notes or minutes recording these communications. Moreover, it was unclear who precisely had proposed Deloitte and when. Moreover, phrases such as "we recommended" were pregnant with imprecision. In my view, the quality of the evidence given by Mr Kusalic as to these conversations was superficial.
29 Let me now turn to Optus' media release of 3 October 2022 which in my view is a real problem for its case and casts doubt on the picture that Mr Kusalic has sought to portray. It was in the following terms:
30 So, Optus announced that it was appointing Deloitte "to conduct an independent external review of the recent cyberattack, and its security systems, controls and processes". Optus announced that the Deloitte review "was recommended by Optus Chief Executive Officer, Kelly Bayer Rosmarin, and was supported unanimously by the Singtel Board, which has been closely monitoring the situation with management since the incident came to light". The announcement did not state that the review was recommended by any lawyer or that it was being done for legal purposes. The announcement stated that in conducting the review Deloitte would "undertake a forensic assessment of the cyberattack and the circumstances surrounding it". I should say that it is not immediately clear whether the reference to "the Singtel Board" is a reference to SOPL or its ultimate holding company, Singtel Telecommunications Ltd. The draft resolution circulated on 9 October 2022 by Mr Kusalic at recital (b) gives me reason to think possibly the latter, but I will put this to one side for the moment.
31 Optus attributed various purportedly re-assuring statements to Ms Bayer Rosmarin, such as "the forensic review would play a crucial role in the response to the incident for Optus, as it works to support customers", "[w]hile our overwhelming focus remains on protecting our customers and minimising the harm that might come from the theft of their information, we are determined to find out what went wrong", "[t]his review will help ensure we understand how it occurred and how we can prevent it from occurring again. It will help inform the response to the incident for Optus. This may also help others in the private and public sector where sensitive data is held and risk of cyberattack exists", and "I am committed to rebuilding trust with our customers and this important process will assist those efforts". It is not suggested that Ms Bayer Rosmarin did not hold those views or did not intend to make those statements for public consumption.
32 I would note here that none of this bespeaks or manifests a dominant purpose in the nature of a privileged purpose.
33 The announcement also stated that "Deloitte's global specialists will work with the Singtel and Optus teams and other international cyber experts". Again, this hardly reflects a dominant legal purpose. And this all goes much broader than any confined legal context whether concerning the legal advice limb or the litigation limb of legal professional privilege.
34 Now it is also apparent that by early to mid October 2022, Deloitte was undertaking work in relation to its investigation into the data breach; this is apparent from Mr Kusalic's 9 October 2022 email and the draft circular resolution that I will come to in a moment. And there were no terms of engagement at that time by any external lawyer. That arose later on 21 October 2022.
35 From 3 October 2022 to 9 October 2022, work was ongoing to settle Deloitte's terms of reference and the terms of Deloitte's engagement. Mr Kusalic's evidence is that the terms of reference were settled by him with input from Mr Ralph and Ms Fassos.
36 Mr Kusalic said that:
Given the scope and seriousness of this issue, the SOPL Board wanted to ensure a direct oversight of the work. Although the decision had been made to appoint Deloitte, and I was settling the Terms of Reference, for good governance the SOPL Board was asked to approve the carrying out of the investigation.
37 On 7 October 2022, Maurice Blackburn issued a further media release announcing that it had lodged a representative complaint against Optus in relation to the cyber-attack with the OAIC.
38 On 9 October 2022, Mr Kusalic emailed the members of the SOPL Board, being Mr Paul O'Sullivan, Ms Bayer Rosmarin, Ms Lim Cheng Cheng and Mr Yuen Moon, and proposed circular resolutions approving the appointment of Deloitte to carry out a forensic review of the cyber-attack. I note that he did so in both of his capacities as general counsel and as company secretary.
39 The email stated:
Request
Please find attached for your consideration and approval circular resolutions approving the appointment of Deloitte to carry out a forensic review of the recent cyberattack on Optus. I will circulate this for execution by DocuSign.
Context
• Further to the various briefings that have been provided in relation to the recent cyberattack, Optus and Singtel have announced that Deloitte was being appointed to conduct an independent forensic review of this incident and Optus' cyber security systems, controls and processes relating to it.
• Whilst Deloitte has commenced urgent aspects of its reviews at the request of management, in support of this the Board is being asked to confirm the appointment of Deloitte to carry out the overall review into the incident.
• The proposed engagement letter, and the summary of the terms of reference, have been reviewed by our external legal advisers.
• Given the significance of this issue, I recognise the Board will wish to have ongoing visibility of these reviews. Once completed the reviews will be tabled for your consideration, along with any recommended steps management determine arising from them.
• In addition, Singtel proposes undertaking a broader review of security systems, controls and processes across the Singtel Group.
Please let me know if you would like any further information.
(my emphasis)
40 The draft resolution stated:
SINGTEL OPTUS PTY LTD
ACN 052 833 208
CIRCULATING RESOLUTION OF THE DIRECTORS
UNDER RULE 2 OF CONSTITUTION AND SECTION 248A OF THE CORPORATIONS ACT 2001 (CTH)
We, being all the directors of Singtel Optus Pty Limited ('Optus') entitled to receive notice of a board meeting and to vote on the resolution, are in favour of the resolution set out below. The resolution is passed by the directors without a board meeting on the date and at the time when the last director signs.
APPOINTMENT OF DELOITTE TO INVESTIGATE CYBERATTACK
The directors of Optus NOTE the following:
(a) on or around 22 September 2022 the directors were informed that Optus had been the subject of a cyberattack which involved unauthorised access to, and the exfiltration of, current and former Optus customers' information ('Cyberattack');
(b) in media releases on 3 October 2022 by Optus and Optus' ultimate holding company, Singapore Telecommunications Limited ('Singtel'), Optus and Singtel announced, with the support of Optus' directors, the appointment of Deloitte to conduct independent external forensic reviews of the Cyberattack and Optus' cyber security systems, controls and processes;
(c) Deloitte has commenced aspects of its reviews;
(d) Singtel also proposes undertaking a broader review of security systems, controls and processes across the Singtel group; and
(e) on Friday 7 October 2022 a media release by Maurice Blackburn Lawyers announced it had lodged a formal complaint with the Office of the Australian Information Commissioner (at the time of this resolution, no formal notification of this complaint has been received by Optus).
The directors of Optus RESOLVE:
(a) that Deloitte be appointed to undertake the reviews referred to in the Optus and Singtel media releases dated 3 October 2022 including:
1. to identify the circumstances and root causes leading to the Cyberattack;
2. to review Optus's management of cyber risk in the context of the applicable cyber risk management policies and processes in connection to the Cyberattack; and
3. a review of incident response, escalation to Optus management, Optus Board, Regulators and relevant bodies to assess if reasonably appropriate, timely and robust actions were taken; and
(b) to delegate finalising the scope and terms of the Deloitte reviews, provided they are not materially different to those above, to the Optus CEO and the Optus General Counsel and to request they report back to the Board once the reviews are sufficiently progressed.
(my emphasis)
41 On 11 October 2022, following feedback from one of the SOPL directors according to Mr Kusalic, whatever that means, a revised circular resolution was emailed to the SOPL Board by Mr Kusalic.
42 The members of the SOPL Board each signed the circulating resolution on 11 October 2022. The resolution was in the following modified form:
SINGTEL OPTUS PTY LTD
ACN 052 833 208
CIRCULATING RESOLUTION OF THE DIRECTORS
UNDER RULE 2 OF CONSTITUTION AND SECTION 248A OF THE CORPORATIONS ACT 2001 (CTH)
We, being all the directors of Singtel Optus Pty Limited ('Optus') entitled to receive notice of a board meeting and to vote on the resolution, are in favour of the resolution set out below. The resolution is passed by the directors without a board meeting on the date and at the time when the last director signs.
APPOINTMENT OF DELOITTE TO INVESTIGATE CYBERATTACK
The directors of Optus NOTE the following:
(a) on or around 22 September 2022 the directors were informed that Optus had been the subject of a cyberattack which involved unauthorised access to current and former Optus customers' information ('Cyberattack');
(b) the directors have requested the appointment of Deloitte to conduct independent external forensic reviews of the circumstances surrounding the Cyberattack having regard to the Optus Board's delegation framework and with the support of the Singtel Board;
(c) Deloitte has commenced aspects of its reviews; and
(d) on Friday 7 October 2022 a media release by Maurice Blackburn Lawyers announced it had lodged a formal complaint with the Office of the Australian Information Commissioner (at the time of this resolution, no formal notification of this complaint has been received by Optus).
The directors of Optus RESOLVE:
(a) that Deloitte be appointed to undertake independent external forensic reviews of the Cyberattack, including:
1. to identify the circumstances and root causes leading to the Cyberattack;
2. to review Optus's management of cyber risk in the context of the applicable cyber risk management policies and processes in connection to the Cyberattack; and
3. to review the Cyberattack incident response, and the appropriateness of actions taken, having regard to the existing crisis management policies and procedures; and
(b) that, in relation to the reviews, Optus management be requested to report back to the Board, and in accordance with the Optus delegation framework.
(my emphasis)
43 Mr Kusalic's evidence is that due to "the scope and seriousness of this issue, the [SOPL] Board wanted to ensure a direct oversight of the work". I note that there is scant reference in the executed resolution to any legal purpose let alone that the review was for a dominant legal purpose; recital (d) hardly carries the day. I also note that recital (c) says that "Deloitte has commenced aspects of its reviews". This reference to reviews in the plural is curious. The draft resolution of 9 October 2022 appears to refer to two media releases of 3 October 2022 of SOPL and the ultimate holding company and more than one review. There was nothing in Mr Kusalic's affidavit which threw any light on this. Moreover, in the final resolution (b), the reference to the general counsel has been removed as compared with the draft.
44 I will discuss the differences between the 9 October 2022 draft resolution and the 11 October 2022 signed resolution later.
45 On 11 October 2022, the OAIC issued a media release announcing that it had commenced an investigation into "the personal information handling practices of Singtel Optus Pty Ltd, Optus Mobile Pty Ltd and Optus Internet Pty Ltd... in regard to the Cyber-attack". On the same day, Optus received a letter from the OAIC notifying Optus of this investigation.
46 Further, on that day the Australian Communications and Media Authority issued a media release announcing that it had commenced a formal investigation in response to the cyber-attack. On the same day, Optus received a letter from that authority notifying Optus of this investigation.
47 On 17 October 2022, following the SOPL Board's approval of the engagement of Deloitte, Mr Kusalic instructed Ashurst to engage Deloitte to undertake a review of the cyber-attack in line with that which was approved by the SOPL Board on 11 October 2022. That project was known within Optus, Ashurst and Deloitte as Project Amsterdam.
48 On 21 October 2022, Deloitte was formally engaged by Ashurst to undertake Project Amsterdam. Deloitte's letter of engagement relevantly provided:
…
Ashurst is advising Optus generally in relation to its response to the recent cyberattack compromising customer information (Cybersecurity Incident), so as to fulfil its obligations and protect its rights in responding to the Cybersecurity incident.
Pursuant to its engagement advising Optus, Ashurst wish to engage Deloitte Risk Advisory Services Pty Ltd (Deloitte) to perform an external review of the Cybersecurity incident and Optus' security systems, controls, and processes (the Purpose).
The terms of reference for our review are to undertake an external review of the Cybersecurity incident in order to:
• Identify the circumstances and root causes leading to the Cyberattack
• Review Optus's management of cyber risk in the context of the applicable cyber risk management policies and processes in connection to the Cyberattack
• Review the Cyberattack incident response, and the appropriateness of actions taken, having regard to the existing crisis management policies and procedures.
…
49 The letter of engagement had a number of features.
50 First, it defined the "Purpose" of the Deloitte report as "to perform an external review of the [data breach] and Optus' security systems, controls, and processes".
51 Second, it set out terms of reference for the Deloitte report, which reflected the scope set out in the SOPL Board resolution.
52 Third, it noted under the heading "Legal Professional Privilege":
We understand that the nature of the Services we provide to you may be subject to legal proceedings now or in the future. If you want the work we do for you to be protected by legal professional privilege, you need to tell us in writing what particular rules and procedures we need to follow in handling information in order for legal professional privilege to apply.
Should we identify any material deficiency in the Optus control environment which in our professional judgement presents an imminent risk to Optus we reserve the right to notify Optus management directly.
53 Fourth, it contained an express statement that the engagement, at that time, was not intended to be an appointment of any expert witness. Further, it stated that the work undertaken may not comply with the requirements for an expert witness or be appropriate for the purposes of an expert witness appointment. Further, it stated that Deloitte was not responsible for any legal issues associated with the matter, or for providing evidence or producing any documents in respect of the services, unless such work was the subject of a separate engagement.
54 Fifth, it stated that the Deloitte report could be shared in its entirety not only with the SOPL Board but with the "SingTel Board", which section 9 identified as Singapore Telecommunications Limited.
55 On 21 October 2022 Optus sent a letter to Deloitte confirming that it had instructed Ashurst to engage Deloitte on its behalf.
56 On 25 October 2022, Optus published what I would describe as a marketing document on their website titled "A letter to our customers". This sought to convey various positive messages. The concluding section of this open letter contained the statement:
… we have commissioned an independent external review - led by Deloitte - into the cyberattack and how criminals got through our defences this time, when we thwart over a million attacks a year and invest significantly in our cyber capabilities. We are committed to learning, doing better in the future, and sharing lessons so all companies and all Australians can benefit from our terrible experience.
57 This is hardly the stuff of a report being prepared or used predominantly for legal advice or a litigation purpose.
58 On 25 October 2022, Ashurst emailed to Deloitte a general guidance note on privilege, a privilege protocol and form of non-disclosure agreement which each member of the Deloitte team working on the investigation was required to sign. The first paragraph of the privilege protocol provided:
The purpose of the Engagement is to enable Ashurst to provide legal advice to Optus so as to fulfil its obligations and protect its rights in responding to the Cybersecurity Incident.
59 The general guidance note stated "[i]n the course of your work on the [data breach], you may send or receive documents and be involved in communications that are subject to legal advice privilege".
60 The privilege protocol stated that the purpose of Deloitte's engagement was to enable Ashurst to provide legal advice to Optus, but further acknowledged that not all communications would be subject to legal professional privilege. It stated that "… this Protocol provides practical guidance that will assist you in preserving any right to legal privilege that Optus may have in relation to communications made and documents created during the course of the investigation". It stated that "[d]ocuments which are not relevant to obtaining legal input should not be sent to Ashurst". It stated "[a]void including requests for legal input in communications that are primarily for other purposes". It stated "[d]o not mark emails (or other communications) "CONFIDENTIAL & PRIVILEGED" where these are not for the dominant purpose of obtaining legal input (including instructions) in relation to the work included as part of the Engagement". And it stated "[d]ocuments created and communications made during Deloitte's Engagement for the purpose of obtaining legal input should be stored in a separate location for easy access".
61 During its investigation, Deloitte conducted interviews, which were generally set up by Optus, as requested by Deloitte, with various individuals they requested access to, either by identifying the individual or by asking to speak with a subject matter expert. A representative from Ashurst and/or the Optus internal legal team would also attend.
62 Throughout the course of conducting those interviews, Deloitte identified the information and documents they required to undertake their investigations for the purpose of preparing their report, and submitted requests for the information and documents to the Optus project management officer responsible for Project Amsterdam, which were copied to Ashurst and the Optus internal legal team, to co-ordinate the provision of the information and documents by Optus.
63 On 10 November 2022, it would seem, and for present purposes I am prepared to assume, that Ms Bayer Rosmarin publicly stated that the Deloitte report was "well underway" and that it would "take some time given the complexity of our systems and environments, but … it is very clear that this was a criminal act perpetrated by a motivated and planned attacker."
64 On 8 March 2023, it would seem, and for present purposes I am prepared to assume, that Ms Bayer Rosmarin publicly stated that Optus hoped that the Deloitte report would show Optus "ways we can improve".
65 Deloitte provided its final report to Mr Kusalic and Ashurst on 13 July 2023.