austlii:nsw/NSWPICMP/2025/419
General information, not legal advice.
NSWPICMP
2025-06-13
Original judgment source is linked above.
QBE Insurance (Australia) Limited v Al-Fartoosi [2025] NSWPICMP 419
MOTOR ACCIDENTS - Motor Accident Injuries Act 2017; review of Medical Assessment Certificate (MAC) under ; threshold injury dispute; psychological/psychiatric injury; previous accident and psychological/psychiatric injury; issues of diagnosis and causation; - diagnosed an adjustment disorder; new injury or aggravation injury caused by the accident; either way injury is threshold injury; MAC revoked; new certificate issued; , and applied.
Issued under Division 7.5 of the Motor Accident Injuries Act 2017
A statement setting out the Panel's reasons for the assessment is included with this certificate.
post-traumatic stress disorder which was a non-threshold psychiatric injury for the purposes of the claim. The insurer lodged an application with the Commission seeking a review of the Medical Assessor's decision. 6. On 14 March 2024, Ms O'Carroll a delegate of the President determined there was reasonable cause to suspect a material error in the assessment and has allowed the Review and on 3 February 2025 the President's delegate convened this Panel to conduct the Review.
"[5.10] In assessing whether an injury is a threshold psychological or psychiatric injury, an assessment of whether a psychiatric illness is present is essential.
[5.11] The assessment of whether a psychiatric illness is present must be made using the Diagnostic & Statistical Manual of Mental Disorders, Fifth Edition, Text Revision (DSM-5-TR), published by the American Psychiatric Association."
(a) the 28 July 2022 certificate of capacity certified the claimant fit for 6 hours a day, 4 days a week;
(b) the Campbelltown Hospital discharge summary has a history of a rear-end collision at 80 -90 kms but no head injury;
(c) the report of Dr Teoh diagnosed an adjustment disorder and Dr Mahfoud recorded a provisional adjustment disorder, and
(d) the certificate of Medical Assessor Menogue had been considered.
(a) the insurer's bundle of 157 pages was received on or about 28 February 2025, and
(b) the claimant's bundle of 170 pages was received on or about 13 March 2025.
(a) the claimant had provided details of his treatment, and the insurer had sought signed authorities to enable it to obtain documents from five hospitals and
Dr Diwan a spinal specialist;
(b) clinical notes from four specialists had been requested;
(c) Dr Awada, general practitioner had been unable to locate her records, and
(d) Dr Raji, who the claimant had apparently seen the day after the accident had not yet been identified and no notes had been provided.
(a) an allied health recovery request form for physiotherapy dated 12 August 2022 which is of no assistance in this dispute about psychiatric injury;
(b) a referral from Dr Mahfoud to Dr Diwan dated 7 November 2022 which includes in the history "5/9/2022 adjustment disorder post MVA ? (provisional)" but which is otherwise not relevant to this dispute. Attached to the referral was a copy of the report of the lumbar spine CT scan dated 2 November 2022 and the MRI of the claimant's cervical spine of the same date, and
(c) the insurer's internal review decision dated 17 November 2022.
(a) a mental health plan was developed by Dr Ahmad (First Care Medical Centre Bradbury) on 31 May 2020 for mixed anxiety and depression and a referral was given to Ms Dang, psychologist on 31 May 2020 "for an opinion and management of depression/anxiety;
(b) the claimant was referred by Dr Aung (of Queen Street Campbelltown) to
Dr Sringeri on 1 June 2020 noting "he has been having some psychology problems since the accident in 2017 (Nov). I would like him to see you for further management;
(c) the claimant was referred by Dr Aung to Ms Dang, psychologist on 3 June 2020 "for psychology assessment and further management as he has been experiencing some mental health issue since the accident in 2017 (Nov);
(d) Ms Dang reported to Dr Aung on 5 June 2020 that the claimant had experienced depression and anxiety since a car accident in November 2017. She said he had not yet made a claim. The claimant reported a 30 second period of unconsciousness and that while police and ambulance attended, he did not feel the need to go to hospital and went home to sleep instead. The claimant said he was fearful of driving but managed to drive for an hour o two if needed. He said he stopped working as a shuttle bus driver due to pain. He reported that his "long term girlfriend left him about a year after the MVA." She recommended psychoeducation and cognitive behavioural therapy (CGT) and suggested a mental health plan be developed;
(e) a certificate of capacity was dated 25 June 2020 and completed by Dr Mo indicating the claimant had no capacity to work, had "?PTSD" and required psychological intervention. Further certificates were completed by Dr Mo on
8 September 2020, 1 October 2020, 15 October 2020 and 29 October 2020, and
(f) a report from Dr Griffith, neurologist dated 9 July 2020 where the claimant "emphasised the severity of the accident". Airbags were activated and the claimant lost consciousness, and fire and police were called. Dr Griffiths has a history of a recent diagnosis of bladder cancer. The claimant was said to be "quite stressed, his girlfriend has left him and he lives alone". He had poor sleep due to pain.
14 and 28 September, 19 October and 30 November 2020 as well as 4 January 2021. Symptoms of post-traumatic stress disorder were reported including poor sleep, nightmares, low mood, driving difficulties, social functioning deficits and withdrawal from recreational activities and delays with personal hygiene. 2. The claimant attended Dr Lim of Workers Doctors before the current accident. It appears that the claimant may have been last seen on 25 April 2021, but it is more likely the last consultation was on 19 January 2021 where Dr Mo records head trauma, cervical radiculopathy, left finger problems, lumbar spine radiculopathy and a possible post-traumatic stress disorder. Dr Mo notes the claimant had seen two rheumatologists (Dr White and Professor Pile) in 2019 and 2020 and an orthopaedic surgeon, Dr Smithers. 3. The claimant has attended the Bradbury First Care Medical Centre with records commencing on 22 November 2018. There were multiple attendances for pain in the left 2nd or ring finger. Th claimant saw a hand surgeon and had investigations. Panadeine Forte had been given. There was no mention of the motor vehicle accident in 2017 at this time. A referral was provided on 22 January 2019 to Dr White, rheumatologist. A second opinion was requested and a referral to Professor Youssef was given. 4. There were regular attendances from April 2019 for ear infections and ear issues and later in 2019, heel pain and plantar fasciitis. 5. On 23 May 2020 the claimant attended Dr Nguyen at Bradbury "to report that he has massive car accident on 15 November 2017 in Mascot area." On 26 May 2020, Dr Ahmed records urological issue and back pain and Endone was given. On 29 May 2020 physical complaints of neck, lower back and right shoulder were recorded. 6. On 31 May 2020 the claimant reported symptoms of low mood, reduced interest in activities, reduced concentration and a mental health plan and referral to Ms Dang, psychologist was given. 7. Physical complaints of pain are made thereafter and on 9 October 2021 the claimant sought a referral to Dr Singh, spinal surgeon and a referral was given. On 5 December 2021 the claimant reported an assault causing neck pain. The claimant attended in March 2022 for COVID vaccinations but there are no further attendances until 5 January 2023. 8. The claimant reported a right toe injury on 24 September 2024 after falling over in the mall. There is a final attendance on 14 November 2024. 9. There are no references to the car accident of 9 July 2022 or any symptoms after that date reported to this practice that might be connected to the car accident.
"Head, neck, right shoulder, left shoulder, middle back, right knee, lower back, hips, psychological sequelae, anxiety."
" At 5:56am on Saturday the 9th of July 2022 [the claimant] was travelling east on St Johns Rd, Campbelltown. DRI 1 has approached the rear of [the claimant's vehicle] making contact with the rear bumper. DRI 1 has than caused VEH 1 to side swipe the offside of [the claimant's vehicle] causing significant damage to the painted surface of both doors and causing the offside mirror to brake off. VEH 2 than drove over the median strip and sped away from the scene.
(a) he came to Australia in 2007, working as a bus driver until 2017 and then as a self-employed taxi driver in 2021. The claimant reported driving 6 - 8 hours per day, 4 -5 days per week but has neck pain and stiffness which sometimes prevents him driving;
(b) he performs internal domestic chores slowly but has assistance with the gardening;
(c) he had a previous accident on 15 November 2017 and a claim made against NRMA but all injuries had resolved and at the time of the current accident he was having no treatment for any physical ailment;
(d) Mr Al-Fartoosi said he had medication 3 - 4 days a week but did not recall the name of it;
(e) the mechanism of the accident was a rear-end collision and side swipe of the claimant's taxi by a vehicle that did not stop;
(f) a friend came to the accident and drove the taxi home and it was repaired;
(g) he experienced neck pain and headaches, could not get an appointment to see his GP so went to another GP (Dr Raji) before going to the Emergency Department at Campbelltown Hospital where he was admitted for investigation (including an MRI of the spine) over two days and was discharged;
(h) he rested at home, his symptoms increased, and he saw his usual GP (Dr Mahfoud);
(i) the original certificate of fitness mentioned neck pain only but the clamant had physiotherapy for his neck and lower back which was not helpful according to the claimant, and
(j) repeat scans were done and on 17 November 2022 the claimant saw Dr Diwan who recommended conservative treatment but who now has suggested surgery.
19 June 2024 that the claimant's proposed surgery (C5/6 disc replacement) did not relate to the injury caused by the motor accident and was not reasonable and necessary in the circumstances. 6. Medical Assessor Wallace notes at [8] that four years after the 2017 motor accident (and
8 months before the current accident) the claimant was still complaining of significant ongoing cervical spine symptoms. 7. Medical Assessor Wallace has a history of the claimant driving at 40kms per hour when his vehicle was hit from the rear, spun and hit again on the side. Police are said to have attended but not an ambulance. The claimant was taken to hospital by his friend and his car was driven home from the accident scene. 8. Medical Assessor Wallace has a history of the claimant seeing Dr Diwan, spinal surgeon on 16 January 2023 and that the Doctor was not given a history of the previous accident or the symptoms in late 2021. On 16 January 2023, Dr Diwan recommended disc replacement surgery. 9. The claimant complained of constant aching in the trapezius radiating to the arms and intermittent paraesthesia and weakness of the arms. 10. The claimant reported taking analgesia but could not name the medication. 11. The claimant was 178 cm and weighted 82 kgs and was left-handed. 12. Medical Assessor Wallace expressed the view that the claimant's cervical spine injury caused by the motor accident had resolved and that any residual symptoms were due to
pre-existing symptomatic degenerative cervical spondylosis at the C5/6 level. 13. He found the proposed surgery not reasonable and necessary and not related to the accident. The claimant applied for a review and the insurer responded and President's delegate Ms Baba on 30 August 2024 rejected the application on the basis she was not satisfied there was reasonable cause to suspect an error in the original assessment.
Psychosocial history and pre-accident history
19 January 2024, concerning pre-accident symptoms, to which he said, "maybe I did not have the interpreter, and I was talking about this accident." 7. He was off work for a month, stating that he returned to work after about a month and only worked short hours. He stopped working completely in mid-2024. He explained that the reason for stopping work was "pain and was getting worse." He added that "pain in both arms and neck restricted movement and not being able to turn and look over the shoulder."
Mr Al-Fartoosi also reported that his "sugar levels went up after the second accident," but later he was unsure whether this was before or after the accident. He was prescribed medications for his blood sugar but has been trying to control it with diet. He has been experiencing urinary incontinence for about four to five months and has also had falls. 8. We discussed with him the documents mentioning bladder problems, including bladder cancer, and he then informed us that he was diagnosed with bladder cancer about four to five years ago. He has blood in his urine and has been sent to specialists. He has had
check-ups and follow-ups since then. The panel went over Dr Ahmed's notes, which indicated no mention of the accident in 2022. Mr Al-Fartoosi explained that instead he went to Workers' Doctor immediately as he was advised to see a workers' compensation GP. 9. He currently lives alone in Bradbury and has no children or dependents. He is receiving insurance payments, has also received workers' compensation, and has been paying off loans, including three credit cards. He has not received any NDIS or disability payments and lodged a workers' compensation claim related to the 2022 accident, as he was employed at that time.
History of symptoms and treatment following the motor accident
History of any relevant injuries or conditions sustained since the motor accident
Mr Al-Fartoosi, he accepted he had psychological symptoms but again attempted to minimise those saying he had recovered completely before the current accident. However, the Panel notes that in his claim form completed on 12 July 2022 the claimant admitted having symptoms of anxiety at the time of the accident.
Did the accident cause a psychological or psychiatric injury?
"Construed in context the phrases "as a result of" and "due to" most likely correspond with the common law concept of causation."
"The second defendant [The Panel] failed to apply the correct test of causation as set out in the relevant Guidelines informed by s 5D of the Civil Liability Act 2002 (NSW) and the common law. As result, the second defendant failed to apply the appropriate legal test in order to discharge its jurisdictional function."
"The question of causation of injuries was not dealt with in Part 5 of the Guidelines but causation was addressed in Part 6, which related to assessment of permanent impairment. There is no reason to think that different principles were intended to be applied when a medical assessment was being made in relation to causation of minor[10] injuries."
(a) whether the accident could have caused or contributed to the injury, which is a medical judgment, and
(b) whether the accident did in fact cause or contribute to the injury, which is a factual or legal judgment.
What is the diagnosis of the claimant's injury?
(a) Criterion A - the development of emotional or behavioural symptoms in response to an identifiable stressor occurring within three months of the onset of the stressor. Mr Al Fartoosi was involved in an accident on 9 July 2022 and reported anxiety in his claim form completed three days later and symptoms were noted by Dr Lim three weeks after the accident;
(b) Criterion B - these symptoms or behaviours are clinically significant, as evidenced by one or both of the following:
(i) marked distress that is out of proportion to the severity or intensity of the stressor, taking into account the external context and the cultural factors that might influence symptom severity and presentation - the claimant was physically injured in the accident although sustained no broken bones or lacerations and on a background of a previous motor accident more than four years previously, and
(ii) significant impairment in social, occupational, or other important areas of functioning - Mr Al-Fartoosi has lost a relationship and ceased working as a result of his physical problems contributed to by his psychological symptoms;
(c) Criterion C - the stress-related disturbance does not meet the criteria for another Mental Disorder and is not merely an exacerbation of a Pre-Existing Mental Disorder. The Medical Assessors are of the view there is no other mental disorder and that the claimant's current adjustment disorder symptoms represent an aggravation (permanent worsening) of his pre-existing adjustment disorder and not a temporary exacerbation of that disorder;
(d) Criterion D - while other examiners have reported on the claimant's grief following the death of Mr Al-Fartoosi's brother, it is the clinical judgment of the Medical Assessors that the claimant's current symptoms do not represent normal bereavement, and
(e) Criterion E - once the stressor (or its consequences) has terminated, the symptoms do not persist for more than an additional 6 months. Mr Al-Fartoosi continues to experience pain from his accident-related physical injuries as well as significant symptoms from his bladder cancer. The effect of the motor accident has not ceased.
Mr Al-Fartoosi's own qualified expert Dr Teoh. Dr Teoh assessed a 15% WPI resulting from that disorder which suggests a significant impairment present at that time. Despite this, Mr Al-Fartoosi denied any symptoms at the time of the accident, but the Panel notes this is contrary to what he said in his own claim form. 2. If the claimant's evidence at the re-examination is accepted and he had fully recovered from the psychological effects of his 2017 accident and had no psychological symptoms from his bladder cancer diagnosis at that time, it is the clinical judgment of the Medical Assessors that the claimant's adjustment disorder would be wholly attributable to the motor accident. 3. If the claimant's evidence at the re-examination is not to be accepted and the claimant's evidence in his sworn claim form of 12 July 2022 is accepted, then it would appear Mr
Al-Fartoosi was experiencing symptoms of his previous adjustment disorder including anxiety at the time of the current motor accident. If that is the case, then it is the clinical judgment of the Medical Assessors that the current motor accident would be an aggravating stressor and a more than negligible contribution to his current condition.
Does the claimant have a posttraumatic stress disorder?
(a) Mr Al-Fartoosi developed anxiety and was unable to drive for a time but has managed to resume driving within a month;
(b) although he has reported some post-traumatic symptoms, including experiencing nightmares, he could not recall the content of these dreams. Further, nightmares are experienced in multiple psychiatric conditions, as well as in normal people, and are not pathognomonic for posttraumatic stress disorder;
(c) there were no avoidance symptoms, Mr Al-Fartoosi says he has been able to pass by the site of the accident daily since it is near his home, and provided a history at assessment that he returned to work as a taxi driver about one month after the accident, 16 hours a week, which he continued up until early to mid-2024, when he stopped work which he said was due to his experience of pain, and
(d) there are no reported significant changes in his cognition or mood.
Does the claimant have a major depressive disorder?
[1] Amendments made to the MAI Act 2017 included a change of terminology from the previous phrase "minor injury" to the current "threshold injury" and amended the period of time for which no fault benefits were paid from 26 weeks to 52 weeks. While the terminology change applies to Mr Al-Fartoosi's claim, the benefits change only applies to accidents occurring after 1 April 2023.
[2] The current version of the Guidelines is version 9, effective January 2023.
[3] Schedule 2, clause 2(e) in the MAI Act.
[4] Sections 7.20, 7.24 and 7.26 of the MAI Act.
[5] The numbers in square brackets are a reference to the section number in the Medical Assessor's reasons.
[6] The numbers in square brackets are a reference to the paragraph number in the submissions.
[9] [2022] NSWSC 372 at [35].
[10] The terminology in the legislation was at the time Briggs was decided that of "minor" injury. The term since 1 April 2023 is that of "threshold" injury.
QBE Insurance (Australia) Limited
Al-Fartoosi [2025] NSWPICMP 419