4.1.3 No breach of procedural fairness has been established
26 The applicant does not submit that the Tribunal took into account a mandatory irrelevant consideration in taking into account that Ms Abdi was an "integral staff member" of Golden Heart. Nor, absent legal unreasonableness, would such a submission be tenable as s 194E(1)(l) provides that the Tribunal must have regard to "any other matter the [Tribunal standing in the shoes of the Secretary] considers relevant" in determining whether a person is a fit and proper person. The issue raised by ground 1 is solely whether the Tribunal was required to put the applicant on notice of this issue and afford it an opportunity to be heard on the issue. For the following reasons and in all of the circumstances, I accept the Secretary's submissions that there was no such obligation on the Tribunal. In order to explain my finding in this regard, it is necessary to begin with a consideration of the relevant circumstances including, in particular, the matters put in issue by the parties before the authorised review officer and the Tribunal, and the nature of the issue itself.
27 First, I accept that the authorised review officer and the parties framed the issue of Ms Abdi's involvement with Golden Heart by reference to whether Ms Abdi was an "authorised person". I have summarised the authorised review officer's findings above at [7].
28 The Secretary's Statement of Facts, Issues and Contentions (SFIC) before the Tribunal also framed the issue in terms of whether Ms Abdi was an authorised person of Golden Heart, with reference to specific pieces of evidence. Further, under the heading "Paragraph 194E(1)(l) - any other matter the Secretary considers relevant", the Secretary did "not contend that any further matters [were] relevant" aside from those otherwise raised by the Secretary in the SFIC.
29 Moreover, in oral submissions to the Tribunal, both parties proceeded on the basis that the Golden Heart issue fell to be determined by reference to whether Ms Abdi was an authorised person. The applicant's representative contended that "if the respondent can't get a favourable finding of fact on that issue, then that issue falls away". Likewise, the Secretary's representative accepted "[a]s my learned friend has pointed out, if you're not with the Secretary on that, then that issue does fall away".
30 It was therefore common ground on this appeal that the focus of the parties before the Tribunal was on whether Ms Abdi was a person with management or control of Golden Heart on the basis that she was an authorised person for the purpose of submitting certain reports in the CCMS.
31 Secondly, I accept the Secretary's submission that the question of whether Ms Abdi was a person with management or control of Golden Heart, by its nature, was a question about what Ms Abdi's role was at Golden Heart and how that role should be characterised.
32 In this regard, there was evidence before the Tribunal which went to the broader issue of Ms Abdi's role at Golden Heart. The Tribunal sets out the following affidavit evidence which related to the applicant's role at Golden Heart:
30. Ms Abdi's affidavit of 7 June 2022 affirms:
…
114. As outlined above at Paragraph 25, my duties and responsibilities whilst employed as an administration officer at Golden Heart were purely administrative in nature.
115. At no time was I involved in any decisions made by the service, including issues such as who was to visit and monitor each educator, who was employed, the educators that were engaged, the reporting of care and attendance records to the Respondent, or the cancellation of educator's contract with the service.
116. I did not have any say or involvement in the making of executive decisions.
117. I did not hold any authority, responsibility, or significant influence over the planning, directing or controlling of the activities of the service.
118. I was not responsible for the day to day operation of the service, and did not have any insight in to the day to day operation, other than what I was required to do in respect to data entry of new enrolment details and the other duties
119. I worked under direction and supervision at all times, save for where I performed general office duties such as tidying up papers and scanning and photocopying documents.
120. When the Department contacted Golden Heart by telephone, which I recall happening on several occasions, the Department would request to speak with the Approved Provider or Nominated Supervisor. I would not speak with them and would pass the phone to the Nominated Supervisor or one of the directors if they were available.
121. When the Department attended the office of Golden Heart, I would greet the Department Officers and get the Nominated Supervisor or one of the Directors to attend to speak with the Department Officers. The Department Officers would sit and wait for the Approved Provider or Nominated Supervisor to arrive. I would not speak to them further than greeting them.
122. In my opinion, I was not a person with management and control of Golden Heart.
…
31. Mr Ali Elmi's affidavit of 7 June 2022 states:
I was a director of Golden Heart …between around 2009 and 2019.
…
During the course of Muna's employment, she retained the role of Administrative Officer at all times.
During the course of Muna's employment, and in her role as an Administrative Officer, her duties and responsibilities included:
a). Carrying out general administrative duties including organising documents in physical paper files and in digital folders;
b). Enrolling children and educators and archiving them when necessary;
c). Answering the phone and taking front desk enquiries; and
d). Sourcing materials and information, scanning, photocopying and printing
Muna's role did not involve accessing CCMS for the purposes of submitting care session report.
During the course of Muna's employment, at no time was Muna responsible for:
a). making business decisions of Golden Heart;
b). planning, directing or controlling the activities of Golden Heart; or
c). the day-to-day operations of Golden Heart or Golden Heart FDC.
32. Ms Kadra Elmi's affidavit of 8 June 2022 states:
I was previously a director of Golden Heart Family Day Care…
Muna's role was employed to perform a purely administrative role. During the course of her employment, Muna's role included:
a). performing general administrative tasks such as filing and management of paper and digital files;
b). entering details of new child enrolments into Golden Heart's CCMS and archiving them when necessary; and
c). working in the office and answering the phone and take inquiries.
Muna's role did not involve taking payments or undertaking any activities relating to reporting sessions of care.
At no time during the course of her employment was Muna responsible for:
a). making business decisions of Golden Heart;
b). planning, directing or controlling the activities of Golden Heart; or
c). the day-to-day operations of Golden Heart or Golden Heart FDC.
…
33 The Tribunal also set out at some length, extracts from Ms Abdi's oral evidence at 158 when making findings on the Golden Heart issue:
So it's correct that you submitted enrolment notices and updated educator records in CCMS? Yes.
Okay. Now, in addition to doing those things in CCMS, were there other tasks that you did in CCMS? No
So is your evidence that you only accessed areas of CCMS in relation to child enrolments? Yes.
Okay, so the ? Not just not just child enrolments
Okay? But educator, you know, if there's an educator that's leaving, I'll cease her. So child enrolments, and like, updating an educator if she moves houses, I would update her, you know, new address. And enrolments in respect to, you know, when when the parent does their, you know, their orientation with Kadra, she would bring me the forms and say, "Can you put that in the system?", and I would do that. But it's nothing yes, it's nothing that I could, you know yes, I think that's it.
[M]s Abdi, I put to you that this spreadsheet records that you submitted 2905 session of care reports in your capacity as an authorised person while you were working for Golden Heart. Do you accept that? No.
How do you explain the use of your name as the authorised person for the submission of those reports? I have no explanation. The that wasn't in my scope, to be entering time sheets, attendance records. So yes.
Did you provide your credentials to log into the system to other persons? My credentials were it like, we didn't have passwords. So especially before Harmony Web Online, you would be logged in a computer, and yes, I've seen people use, and I've I have seen people use the login details of each other, and it wasn't something like, this is my username, or this is yours, you keep it. It was just MA. And you enter into the system, you go lunchbreak, someone else is sitting there using it. In my understanding at the time, I what I understood was, "This is your scope. This is what you can do." Even if it's your, you know, login details, you can't get out of your scope. So yes, that's my explanation.
So did you use other people's login details? Yes, if it's logged in, I'm not going to just sign out. If I need to get a, you know, a phone number of an educator, I'd look, but I didn't I never submitted attendance records for the company.
Who was responsible for submitting attendance records at the company? The nominated supervisor and the directors of the company.
And by supervisor, that's a reference to Jessica Dunbar? Jessica and Ali and Kadra. The authorised person here, that doesn't mean it's the person that submitted it. Harmony right now, for me, Harmony right now, if I log in and I want to submit, it will come up with Kin and it will come up with, you know, other users, but that doesn't mean the person that submitted those timesheets is that person. It doesn't show the login details. This is Muna Abdi, my credentials was MA, you know what I mean? So over here it has my full name, so it must have been I believe that it was something where someone clicked into. When you're submitting the attendance like, Harmony, when you're submitting the attendance records, you choose Kadra, Jessica, whoever, and you click one and it will submit.
So why would somebody submit your name as being the authorised person if that was not part of your role? I'm not sure. I'm that's something I don't understand till today.
I put to you that it's not a plausible explanation for why this records your name as the authorised person. What do you say about that? I didn't submit these attendance records. That's what I have to say. And who did, that's not something I can answer
MR GALVIN: So you had access, as an authorised person, to other reports and functions in Harmony, other than just the enrolment details for children and for the educator details. Is that what you're saying? When I see this now, I can see that I had more functionalities, but my scope and my job only consisted of admin. Here are the enrolment forms, put them in for the (indistinct). That's all I did in that company, and that's all I did until I finished working there.
34 Thirdly, the Secretary correctly submits that the findings of the Tribunal were a middle-point between both parties' submissions.
35 The applicant submitted to the Tribunal that if it accepted the Secretary's submission, the decision would create a problematic precedent in that a person with a limited, administrative role is a person with management or control of an entity where they are identified in a system, whether or not with their knowledge or consent. The Secretary submitted that this was not the case because Ms Abdi's role, as a person who had consistently submitted sessions of care reports over a long period of time, distinguished her from other administrative staff engaged by family day care services. However, the Tribunal was "not completely persuaded" by that assurance: at [155]. Nor was the Tribunal persuaded that the evidence established the finding by the authorised review officer that Ms Abdi was a person with management or control for the purposes of s 194F(1)(c): at [156]. Rather, the Tribunal found that "the inconsistencies and inaccuracies in Golden Heart's data made reliance upon it as evidentiary proof that Ms Abdi was a person responsible for the day-to-day operation of the service too high a bar for the Tribunal": at [157]. That notwithstanding, the Tribunal found that it "was completely underwhelmed by the evidence of Ms Abdi, and Ms and Mr Elmi and is not persuaded that their evidence demonstrated that Ms Abdi was not a person responsible for the day-to-day operations of Golden Heart": at [158].
36 The Secretary submitted to the Tribunal that Ms Abdi "submitted session of care reports and enrolment notices and updated session of care reports over a considerable period of time". The Secretary also submitted that entering these records for the Department was "critical to the day to day operations of the child care service". The Tribunal, however, found that Ms Abdi's evidence was "slightly confused" on this issue: while she conceded in oral evidence that "she did enter various records onto the CCMS system whilst employed at Golden Heart", she was also "adamant that she was not an authorised person": at [161].
37 It is in this context that the Tribunal found at [162]-[163]:
Based upon the evidence, the Tribunal is unable to determine whether Ms Abdi was an authorised person at Golden Heart. Based upon the conflicting evidence and lack of sound data, the Tribunal cannot make a finding that she was a person with management or control of the service.
However, [t]he Tribunal does find that Ms Abdi's role at Golden Heart should be considered as a moderate factor for refusing Precious FDC's approval for CCS as she was an integral staff member at the service during its period of significant non-compliance.
38 Subject to the question of procedural fairness, these findings were plainly open to the Tribunal on the evidence before it. It has been long recognised that fact finding is a task for the Tribunal and credibility findings are a function "par excellence" of the Tribunal: see Re Minister for Immigration and Multicultural Affairs; Ex parte Durairajasingham [2000] HCA 1; (2000) 168 ALR 407 at [67] (McHugh J); Osland v Secretary to the Dept of Justice (No 2) [2010] HCA 24; (2010) 241 CLR 320 at [19] (French CJ, Gummow and Bell JJ). Indeed, the applicant has not sought to submit that the Tribunal's findings were unsupported by evidence or unreasonable.
39 Fourthly, in line with the principles to which I have earlier referred, the question is relevantly whether the applicant was fairly on notice of matters adverse to its interests that the Tribunal proposed to take into account: SZBEL v Minister for Immigration and Multicultural and Indigenous Affairs [2006] HCA 63; (2006) 228 CLR 152 at [32] quoting Alphaone at 590-591. However, the Tribunal was not required to put the parties on notice of an issue which was obvious and arose on a natural evaluation of the materials before the Tribunal: WRMF at [69]. Nor was the Tribunal required to give the applicant "a running commentary upon what it thinks about the evidence that it given": SZBEL at [48]; see also SZLPH (quoted above at [19]).
40 While the parties submitted that the Golden Heart issue was solely determined by the question of whether Ms Abdi was a person with management or control of Golden Heart, the nature and importance of Ms Abdi's role at Golden Heart was in issue on the material before the Tribunal. I do not consider that characterising Ms Abdi's role at Golden Heart as "integral" raised a new issue in respect of which notice should have been given in order to comply with the natural justice hearing rule. Rather, the Tribunal simply did not accept that the evidence supported either parties' submissions as to the nature and extent of Ms Abdi's role at Golden Heart. In effect, the Tribunal found in the applicant's favour insofar as it rejected the Secretary's submission that the evidence was sufficient to establish that Ms Abdi was a person with management or control of Golden Heart during its period of non-compliance, even though it was not satisfied that Ms Abdi's role was as confined as the applicant submitted. The truth, so to speak, of Ms Abdi's role lay, in the Tribunal's assessment, somewhere in the middle between these two ends of the spectrum. It was this consideration which underpinned the Tribunal's finding to give lesser, but nonetheless moderate, weight to Ms Abdi's role at Golden Heart than if she had been an authorised person, as a factor for refusing the applicant's approval to be involved in the administration of CCS and ACCS. These findings were open on the "natural evaluation" of the material before the Tribunal. No further invitation to comment was therefore required. To require otherwise would be to require the Tribunal to invite comment on its evaluative thought processes by way of a running commentary. It follows in my view that there was no denial of procedural fairness.