austlii:nsw/NSWPICMP/2025/965
General information, not legal advice.
NSWPICMP
2025-12-10
Original judgment source is linked above.
Olgun v QBE Insurance (Australia) Limited [2025] NSWPICMP 965
MOTOR ACCIDENTS - Motor Accident Injuries Act 2017; review of Medical Assessment Certificate (MAC); claimant sustained alleged injuries to her neck, left shoulder, lumbar back, and left knee as a result of a motor accident; original Medical Assessor (MA) did not accept causation of the lumbar spine and left knee injuries; left shoulder was assessed at 7% whole person impairment (WPI); agreement between parties that left shoulder impairment is 8% WPI; dispute in Review Panel proceedings narrowed to causation of lumbar spine and left knee injuries; factors weighing against causation included pre-existing lumbar symptoms just weeks before subject motor accident; pre-existing symptoms described as chronic; nil lumbar spine complaints until one-month after the motor accident; delayed onset of alleged recurrent disc prolapse at L5/S1; lumbar spine complaints made in the context of chronic lower back pain; claimant's recollection at Panel re-examination of lumbar spine complaints considered; - Panel not satisfied on balance, recurrent disc prolapse at L5/S1 was causally related to the motor accident; left knee injury consequential to lumbar spine injury not accepted; considered; third scenario applied (no causal connection); MAC revoked due to change in WPI percentage.
Certificate issued under Division 7.5 of the Motor Accident Injuries Act 2017
16 April 2025 and issues a new certificate as follows:
(a) the Review Panel certifies the following injuries were caused by the motor accident:
(i) cervical spine - musculoligamentous injury, and
(ii) shoulder - left shoulder rotator cuff injury, supraspinatus tear and bursitis, and
(b) the Review Panel finds that the above injuries result in a whole person impairment of 8% which is not greater than 10%.
13 September 2021 where she claims that her lower back pain was causing her to walk with an altered gait. She recalled an incident where she was alighting from her car when she heard a crack as she put her left leg down on the ground. 3. The Panel is directed to State Government Insurance Commission v Oakley (Oakley)[2] which dealt with subsequent injury and the legal principles to be considered. The Panel is cognisant of this case and will refer to it below in its reasons. 4. The balance of the claimant's submissions refers to the alleged failure of the Medical Assessor to provide adequate reasons on the issue of causation which the claimant says was a clearly articulated argument raised in the original application for assessment and the documentation relied upon in support.
Dr Wallace. 2. The insurer disputes that the injuries to the claimant's back and left knee are causally related to the motor accident. The insurer says the medical assessment should consider the claimant's extensive pre-accident history of back complaints. In relation to the left knee, the insurer refers to the significant delay regarding the reported onset of the left knee injury, a factor relevant to the issue of causation.
Note: the parentheses in each plane of motion denotes the upper extremity impairment (UEI).
Ms Olgun stated that as a result of the motor accident she had left shoulder pain, left knee meniscus tear and an exacerbation of back pain. She also declared that she suffered from "aggressive pain on my back" before the motor accident but that after the accident it was "much worse". 10. Statement of the claimant dated 10 February 2022 - prior to subject motor accident, had misplaced disc in lower back causing numbness on left side. Underwent surgery in 2018. Continued intermittent pain in back after surgery, managed by analgesics. Recalls impact of collision as being "very hard". Shaken and in a lot of pain. Could not see doctor the following week - dealing with NRMA to get insurance money to buy new car. Then went back to doctor complaining of pain in shoulder, left knee and back. Analgesics prescribed.
No issues with knee prior to accident. Two months after accident, pain in knee started to intensify. Could not weight bear properly. Pain in lower back causing altered gait when walking. Knees felt unstable. Went to Woolworths for groceries shopping. "...I moved very slowly to get out of the car because of the pain in my back and when I put my left leg down on the ground, I heard a crack... Once I got home, I noticed how swollen my knee was." Went to hospital but was turned away due to COVID-19. When pain did not subside, went to GP and was referred for an x-ray. Could not undergo X-ray due to COVID-19 lockdown. Constant pain in knee and back. Shops using wheelchair. Saw specialist at Bankstown Hospital - on waiting list for surgery to knee.
Dr Bazina's understanding is that the claimant had surgery for the L5/S1 segment. Therefore, appears motor vehicle accident pertains to new pathology and not pre-existing pathology. Therefore, previous surgery considered unrelated to current symptoms. 3. Report of Dr Renata Bazina, neurosurgeon, dated 19 September 2022 - Worsening back and left leg pain following motor accident. Note previous L5 Laminectomy for left L5 radiculopathy in 2019. Impression claimant had chronic pain before motor accident and was referred to see the Pain Clinic. No indication L5 radiculopathy is worse after motor accident however accepts claimant's self-report that pain is now worse. Opined that accident caused a new disc herniation at L4/5 - no aggravation, acceleration or exacerbation. Concluded that proposed surgery is causally related and reasonable and necessary. 4. Report of Dr George Konidaris, orthopaedic surgeon, dated 16 June 2022 - review following left knee arthroscopy, debridgement of ACL ganglion, partial lateral meniscectomy and chondroplasty and excision of medial plica six weeks post-op. 5. Certificates of capacity / fitness (various) - first seen at practice by Dr Aldred Massoud on 4 February 2022. L shoulder pain, L knee meniscus tear, exacerbation of back pain, exacerbation of anxiety/depression. 6. Report of Dr Alfred Massoud dated 27 October 2022 - diagnosed chronic back pain which required previous decompressive surgery. Accident caused an acute exacerbation in chronic lumbar pain and knee pain. Opined that prior to accident, back pain was well-controlled. Agree with neurosurgeon Dr Bazina that surgery is warranted. 7. Bone scan dated 22 December 2023 - L5/S1 severe discovertebral arthritis. Moderate arthritic changes in the knees (greater on left). 8. MRI Lumbar spine dated 8 August 2022 - moderate spondylitic changes with significant disc degeneration at L5-S1 level. At L4-5 level broad-based disc bulge with left lateral prominence and annular tear causing possible irritation to the origin of the left L5 nerve. Significant dehydration of L4-5 and L5-S1 discs. At L5-S1 level large broad-based disc bulge is compromising the exiting right and the left L5 nerves. 9. MRI left knee dated 15 November 2021 - radial tear anterior horn of lateral meniscus with breach of tibial and femoral articular surfaces. 10. Reports of Dr James Bodel, orthopaedic surgeon, dated 24 January 2023 and
15 May 2024 (x2) - opined that the claimant sustained accident-related injuries to her cervical spine, lumbar spine and left shoulder. Impairment was assessed at 23% WPI overall. 11. Report of Dr Raymond Wallace, orthopaedic surgeon, dated 18 August 2023 - opined that the motor accident did not cause any injuries to the lumbar spine or left knee. The left shoulder was assessed at 3% WPI 12. Certificate of Medical Assessor Alan Home, treatment and care dispute, dated
27 November 2023 - found the request for L5 decompression surgery (two levels) as recommended by Dr Bazina did not relate to the injury caused by the motor accident.
"Consultation 9 September 2025 (9.30-11.10am) at PIC.
A female chaperone - Rachel, was present during the consultation and physical examination.
Her sister Gunay was present for part of the consultation.
Ms Olgun is now 52, born in Turkey and migrated to Australia as a 15-year-old, having earlier had an arranged marriage in Turkey; she had no subsequent schooling.
She said she had essentially been a housewife from 1989 onwards, apart from 1-2 years after the birth of her first daughter, working in a plastics and then a chocolate factory doing process work.
Later from 1996 to 1999 she had worked in a kebab shop with her husband, with no substantive employment since.
Ms Olgun said she separated and came to Sydney from Melbourne in 2000 with her two children. Since about 2009-10 she has been receiving disability payments, saying her mental health was not good after the separation, having had issues with domestic violence associated with her ex-'partner.'
Currently Ms Olgun said she lives in a housing commission home with her two adult daughters. She has been on a pension for depression since about 2008, and continues to see a Psychologist regularly on a two-four weekly pattern, and a Psychiatrist intermittently.
Ms Olgun described longstanding treatment for hypertension, currently taking Micardis 40/12.5 and Cartia. For many years, she has used Indocid suppositories intermittently treating her more severe migraine episodes.
At the time of the subject motor accident, Ms Olgun said she had been taking blood pressure medication only, advising initially that she had not been taking Palexia or other strong analgesics, at the time of the accident.
However, later in the consultation, Ms Olgun advised she had taken Palexia regularly from 2008 or so onwards, continuing to take it regularly before the subject accident, and increasing the dose since the accident.
However, still later in the interview, Ms Olgun revised her analgesic history to say that she had formerly taken Panadeine Forte regularly before the motor accident, and had increased the dose since the back operation; however, she appeared inconsistent in recalling her history of taking Panadeine forte and Palexia analgesics, saying at one stage that Palexia was Panadeine Forte.
Past surgery included caesarean sections for both of her children.
A 'gastric sleeve' operation that she said had helped her weight to an extent, but since the motor accident she had put on more weight, despite that surgery.
She had lumbar spinal surgery, two years before the motor accident.
Post-accident, she had arthroscopic surgery to the left knee, which she said was of some help, saying she had been told that she would require a total knee replacement in time, but that at present she is too young.
Ms Olgun said that she was the sole occupant of a car, driving from Merrylands to Liverpool on the Cumberland Highway, between 6-7pm on 8 June 2021, in heavy rain.
She said she had stopped at lights and believed another vehicle inappropriately turned in front of her on a green arrow, colliding with the front right hand side of her vehicle.
She was wearing a seat belt and the airbags deployed.
She immediately felt a burning sensation across her face and said she recalls vividly that her left shoulder hit the steering wheel, but that there no other direct contact between her body and the vehicle. She said she was able to extricate herself from the car, and was then helped by a passerby to a shelter out of the rain, until an ambulance arrived.
At that stage Ms Olgun described left shoulder pain and she said that she also told them that her low back hurt; to further questioning, she said that she believed that she advised them that she had a problem with her back, but then said she could not really remember the details as she was overwhelmed and in shock, but remembering quite specifically the left shoulder pain from hitting the steering wheel.
She said that she did not want to go to hospital but was taken to Fairfield Hospital, near where she was living at that time.
To further questioning, Ms Olgun said she did not remember specific back pain early post-accident.
On questioning Ms Olgun regarding pre-accident back pain, she said that she had a continuing problem with her low back before the subject motor accident; subsequent to the motor accident, she said she hadn't realised that the low back pain was 'that bad'.
She said that at that time of the accident she was quite upset and scared, saying that 'life is not easy' and she also said she 'tried to brush it off'.
She also said that she did not know for a while that she could get compensation from the effects of the motor accident.
Note: when questioned about pain in the low back immediately after the accident, Ms Olgun initially said that she had told the ambulance people. I advised her that there was no record in the ambulance report, and also no record in the ER notes or in the early GP notes of specific low back pain.
Ms Olgun said she did not remember back pain early post-accident but said that she was very confused at the time - shocked and couldn't really recall.
She said she did not want to go by ambulance but because of the left shoulder pain, she agreed to go to Fairfield Hospital.
She said she had spoken to her general practitioner and had advised him of the accident. I advised Ms Olgun that there was no record of this in his early notes.
Ms Olgun advised that her own GP does not take notes and that the conversation was in Turkish. She said that her car had been written off. She said that he didn't ask any further questions but only increased her pain killers per phone.
Ms Olgun was requestioned regarding low back pain before the subject accident and she said that Dr Collette at RPAH had undertaken a low back operation, which she thought was at L4 or L5. She said she continued to have some back pain and had Panadeine Forte for that but earlier she had confused Panadeine Forte with Palexia. She said that she was advised that she had arthritis in the low back and that it would become worse in cold weather. She said that after the car accident the pain in the low back was worse. [She had applied for NDIS in the last four years.]
She said that because of the pain in the back, she commenced Palexia after the accident because of this pain, stating that she had trouble with the medications because of the former gastric sleeve operation.
She said that subsequently she used Palexia SR regularly and then intermittent Palexia IR with more severe pain. She felt this change occurred about six to seven months post-accident.
With regard to the left knee, she said that there was no obvious injury to the left knee in the motor accident. One to two months later she was driving her daughter, and she wanted to exit the vehicle; on doing so and dealing with her back, there was a cracking sound in the left knee, with difficulty weightbearing but the knee didn't literally give way; she said that she thought that the left knee problem was coming from her back initially.
She said that she attended a GP and a few days later she attended a specialist in Bankstown, whom she said 'put my name down for surgery'; she described an arthroscopic procedure to the left knee that she said helped for a while, but then the dominant problem was pain in her back.
She also said that she had pain into her left leg from her back, which started after the accident and that her GP just kept giving her pain killers.
Ms Olgun said she was referred to a female neurosurgeon, who initially recommended an operation but then apparently declined proceeding to surgery.
Ms Olgun said the low back pain continued and described the pain radiating into the posterolateral aspect of the left thigh and left knee, plus pins and needles over the outer aspect of the left thigh, with her left leg feeling bigger than the right.
Note: Ms Olgun advised undergoing lumbar spine surgery at Royal Prince Alfred Hospital in May 2025, saying that it significantly helped and said that now the left shoulder is playing up, describing, 'a swollen left shoulder'. She said a recent cortisone injection to the left shoulder helped initially.
Ms Olgun described intermittent pain over both the left and right trapezius areas and said that her daughter massages these areas with effect. She said she had had multiple cortisone injections on the left side and X-ray at Toongabbie.
Some intermittent discomfort in the thoracic spine, pointing to the central thoracic spine.
She has continuing pain in the central low back, with the pain in the left leg that had now considerably resolved, but still with the pain over the posterolateral thigh on the left.
She again reported considerable improvement since the recent back surgery. She said the symptoms in the left knee are unchanged and she is unable to kneel on the left knee. There is intermittent swelling of the left knee but no literal instability. She has intermittent clicking in the left knee with walking.
Ms Olgun weighed 105kg and said she was 158cm in height (BMI = 42).
She intermittently stood up to walk around during the consultation and walked with a definite limp.
In the lumbar spine there was a 10cm central longitudinal surgical incision, consistent with the known surgery, with no particular local tenderness about the lumbar spine. There were negligible ranges of flexion and extension. with a reasonable range of rotation/tilt.
Straight leg raising bilaterally produced no sciatic/root tension symptoms
In the lower limbs, thigh circumference (10cm above each suprapatellar border) measured 61cm on the right and 62cm on the left.
The maximal circumference of each calf measured 46cm on the right and 47cm on the left.
There was no specific power loss in the lower limbs.
On assessing sensation, there was reduced subjective sensation in a circumferential fashion in both the left and right legs, less marked on the inner aspect of the left lower leg, with no specific radicular pattern to the sensory change.
Assessment of both knees was difficult due to the excessive adipose tissue about both lower limbs. There appeared to be no definite effusion in the left knee and no literal instability elicited.
Full extension was obtained with both the right and left knees but flexion of the left knee was limited to 70° by complaint of general knee pain."
"6.6 Causation means that a physical, chemical or biological factor contributed to the occurrence of a medical condition. To decide that a factor alleged to have caused or contributed to the occurrence or worsening of a medical condition has, in fact, done so, it is necessary to verify both of the following:
This, therefore, involves a medical decision and a non-medical informed judgement.
6.7 There is no simple common test of causation that is applicable to all cases, but the accepted approach involves determining whether the injury (and the associated impairment) was caused or materially contributed to by the motor accident. The motor accident does not have to be a sole cause as long as it is a contributing cause, which is more than negligible. Considering the question 'Would this injury (or impairment) have occurred if not for the accident?' may be useful in some cases, although this is not a definitive test and may be inapplicable in circumstances where there are multiple contributing causes."
Dr Wallace and Medical Assessors Home and Assem. Dr Bodel's opinion on causation was, in the Panel's view, almost completely reliant on the history given by the claimant with no reference made to the documented evidence. This was confirmed by Dr Bodel referring to immediate lower back and left knee pain when there are no records of such pain being reported. This is particularly true with the left knee as this injury occurred as a separate incident, detached from the alleged accident-related lumbar spine injury and occurring some three months after the motor accident.
[3] Pursuant to section 7.25 'Agreement between parties as to matters in dispute - further assessments and reviews' of the MAI Act.
[6] Briggs v IAG Limited Trading as NRMA Insurance [2022] NSWSC 372 per Wright J at [73].
[8] Clinical note entry of GP Dr Suleyman Demdi dated 13 November 2017 (page 451/654 of claimant's review bundle).
Olgun
QBE Insurance
(1990) 10 MVR 570