[2025] FWC 1116
General information, not legal advice.
Fair Work Commission
2025-04-24
Original judgment source is linked above.
s.394 - Unfair dismissal
Please find attached termination letter which reflects the discussions between you, Nick and myself this morning.
Even though we have parted ways, we expect to be able to work professionally with you to effect a smooth and respectful transition.
As agreed this morning, we will work together to finalize the transition of all Clients introduced by you at your commencement with Green Wave - those which you wish to retain. Additionally, you agreed to provide information to assist with an effective Client handover of Green Wave Clients you were managing.
Finally, you agreed to assist with Client communications to facilitate and expedite collection of outstanding Green Wave fees on MB introduced Clients.
Despite the circumstances surrounding your performance and dismissal, which warranted summary dismissal, we wish to extend an offer of 2 weeks' pay to you to compensate for time required over the next 2 weeks collaborating on Client handovers and any communications required to effect a collaborative transition.
We would intend to make payment upon the completion of the current 2 week period ending 14.02.25 and after a reasonable and amicable handover as discussed and agreed in our discussions today. You will not be required to attend the Office during this 2 week period.
I will be in touch shortly to arrange collection of the Office key and fob and in due course we will be in touch to schedule further discussions to sort out transition logistics.
If there is anything else you are aware of, please let me know and I will be happy to facilitate a handover.
(1) A person who has been dismissed may apply to the FWC for an order under Division 4 granting a remedy.
Note 1: Division 4 sets out when the FWC may order a remedy for unfair dismissal.
Note 3: Part 6-1 may prevent an application being made under this Part in relation to a dismissal if an application or complaint has been made in relation to the dismissal other than under this Part.
(a) within 21 days after the dismissal took effect; or
(b) within such further period as the FWC allows under subsection (3).
(3) The FWC may allow a further period for the application to be made by a person under subsection (1) if the FWC is satisfied that there are exceptional circumstances, taking into account:
(b) whether the person first became aware of the dismissal after it had taken effect; and
(c) any action taken by the person to dispute the dismissal; and
(d) prejudice to the employer (including prejudice caused by the delay); and
(f) fairness as between the person and other persons in a similar position."
CONSIDERATION OF THE CRITERIA SET OUT IN SECTION 394(3) OF THE ACT
"[13] In summary, the expression "exceptional circumstances" has its ordinary meaning and requires consideration of all the circumstances. To be exceptional, circumstances must be out of the ordinary course, or unusual, or special, or uncommon but need not be unique, or unprecedented, or very rare. Circumstances will not be exceptional if they are regularly, or routinely, or normally encountered. Exceptional circumstances can include a single exceptional matter, a combination of exceptional factors or a combination of ordinary factors which, although individually of no particular significance, when taken together are seen as exceptional. It is not correct to construe "exceptional circumstances" as being only some unexpected occurrence, although frequently it will be. Nor is it correct to construe the plural "circumstances" as if it were only a singular occurrence, even though it can be a one off situation. The ordinary and natural meaning of "exceptional circumstances" includes a combination of factors which, when viewed together, may reasonably be seen as producing a situation which is out of the ordinary course, unusual, special or uncommon".[7]
"I decided to submit the application for unfair dismissal within 21 days of the date the letter took effect being 31 January 2025, even though I considered the date of termination as 1 February 2025 as that's when I had received written notification of the dismissal. I had completed the application prior to midnight on 31 January 2025 [21 February 2025] and as I was getting ready to lodge the application through the online lodgement process, the system sort of crashed and my form had reset the values all to blank. I was not expecting this and hence tried to collect all the data I had answered in the form previously again. By the time I had collected the information again, completed the form and lodged it, the time had passed to around 4:00am on 1 February 2025 [22 February 2025]."
2.1. What happened and why does the Applicant think it is unfair?
The reasons stated are not true, there was not a proper process followed in regard to the dismissal and I was not given an opportunity to properly respond to the allegations. There was no procedural fairness in the way the investigation was conducted.
3.1. What outcome does the Applicant want from this case?
I want to be compensated for the loss of income as I have been unable to claim unemployment benefits due to the alledged reasons I was dismissed for and they have not paid me my notice period." (underlining added)
"So tell he how it played out, from your perspective?---From my perspective how it played out, well, I prepared the - I'd prepared the application a bit earlier on, it wasn't - it was around 7.30, I believe. Around that time. Then I had to attend to - to my son for certain things. Then I went back to lodge it, once he was asleep, and that's when the issue with the form resetting occurred.
What time was that?---Probably that was at about 11 o'clock. Then I had to then redo the form again. I had to get - there were certain dates that I had to put in there, so I had to look them up again, because I hadn't actually printed off a copy of it. Yeah, by the time I actually got it lodged it was, yeah, 4 o'clock, it had just gone to 4 o'clock in the morning.
Did you attempt - well, you say that you had to find information to put back into the form, and you also say that the crashing that you experienced occurred on multiple occasions, I think? Am I right?---Yeah.
So can you estimate how many times it crashed?---Twice.
Twice?---And it didn't - it was weird, because it didn't really crash, it was I'd gone to save the form and then it would go to the next screen and then it would - the form would be blank.
Was this before or after midnight?---Well, the first time was before midnight and then it happened once again after midnight.
All right. And how long after midnight?---I'd probably say an hour."[11]
"External communications about outages always provide a longer timeframe to allow far any potential issues to be resolved. However, on this occasion the OLS was only unavailable between 7PM and 9:39PM AEDT on Friday 21 February 2025.
We are not aware of any issues with the OLS after it was restored. We have also looked at the lodgment history for the night of Friday 21 February 2025 and can see that 6 other applications were lodged via the OLS between 9:41PM and 11:59PM AEDT."
"The report that we sent you also says that there was a notice placed on the Commission's website saying that there could be - saying that there was an outage but also there could be an application lodged by downloading the relevant form and emailing it to a particular email address. Did you see that notice?---I didn't see that notice because when I - I was already in the system and I was already preparing the application by 7.30, so I didn't get out of there and go back to the - you know, the main page. I'm not sure where the notice was but, yeah. I didn't see it. Once it reset I just concentrated on getting the information back in there."[17]
"Potential unfair dismissal applicants have a responsibility to manage the process themselves or seek assistance. A failure to successfully complete an online or email lodgement is no different from a person mailing an application through the traditional mail service, but not attaching a stamp, failing to put it a post-box, or sending the application to the wrong address. Responsibility for those things attaches to the applicant and of themselves are not acceptable explanations for delayed applications."[18]
2. Whether the person first became aware of the dismissal after it had taken effect
3. Any action taken by the person to dispute the dismissal
4. Prejudice to the employer (including prejudice caused by the delay)
6. Fairness as between the person and other persons in a similar position
Mr N. Hutchens and Ms J. Maimur, for the Respondent
[1] Lombardo v Commonwealth of Australia as represented by the Department of Education, Employment and Workplace Relations [2014] FWCFB 2288 at [21]
[2] Shaw v Australia and New Zealand Banking Group Limited T/A ANZ Bank [2015] FWCFB 287, at [9]
[3] Applicant's documents; Digital Hearing Book, p.7.
[4] Applicant's documents, Digital Hearing Book, p.44.
[7] Nulty v Blue Star Group, [2011] FWAFB 975; 2011, 203 IR 1 at [13].
[8] Brodie-Hanns v MTV Publishing Ltd (1995) 67 IR 298 at 299-300
[9] Cheval Properties Pty Ltd (t/as Penrith Hotel Motel) v Smithers [2010] FWAFB 7251; (2010) 197 IR 403, 408‒409
[10] Shaw v Australia and New Zealand Banking Group Limited T/A ANZ Bank [2015] FWCFB 287
[18] Samantha Thompson v Sitro Group Australia, [2020] FWC 4284, [41].
[19] Brodie-Hanns v MTV Publishing Ltd (1995) 67 IR 298 at 299-300
[20] Haining v Deputy President Drake [1998] FCA 1168; (1998) 87 FCR 248, 250
[21] Form F2, item 2.1; Digital Hearing Book, p.5.
[22] Applicant's Outline of Submissions, [7]; Digital Hearing Book, p.18.
[23] Form F3, item 3.2; Digital Hearing Book, p.81.
[24] Wilson v Woolworths [2010] FWA 2480, at [24]‒[29]
Printed by authority of the Commonwealth Government Printer
Mihai Burhala
The Trustee For Hutchens & Co Services Trust [2025] FWC 1116
(1995) 67 IR 298
(2010) 197 IR 403
(1998) 87 FCR 248