[2025] NSWCATAP 121
General information, not legal advice.
NCAT Appeal Panel
2025-05-30
G Blake AM SC, Principal Member
Original judgment source is linked above.
Balout v Bella Ikea Cronulla Pty Ltd (No 2) [2024] NSWSC 1173
Bell Lawyers Pty Ltd v Pentelow (2019) 269 CLR 333; [2019] HCA 29
Brodyn Pty Ltd v Owners Corporation Strata Plan 73019 (No 2) [2016] NSWCATAP 224
Brunsprop Pty Ltd v Joanne Hay & Wes Davies [2015] NSWCATAP 152
Cachia v Hanes (1994) 179 CLR 403; [1994] HCA 14
CPD Holdings Pty Ltd t/as The Bathroom Exchange v Baguley [2015] NSWCATAP 21
eMove Pty Ltd v Naomi Dickinson [2015] NSWCATAP 94
Immigration and Ethnic Affairs, Re Minister for; ex parte Lai Qin (1997) 186 CLR 622; [1997] HCA 6
Knox v Bollen; Bollen v Knox [2018] NSWCATAP 106
Levy v Mercedes-Benz Australia/Pacific Pty Ltd (No 2) [2024] NSWCATAP 155
MacDermott v Wang [2022] NSWCATCD 71
New Island Developments Pty Ltd v New Island Investments One Pty Ltd (No 2) [2024] NSWSC 454
Nichols v NFS Agribusiness Pty Ltd (2018) 97 NSWLR 681; [2018] NSWCA 84
ONE.TEL Ltd v Deputy Commissioner of Taxation (2000) 101 FCR 548; [2000] FCA 270
Soma Lasers Australia (Int) Pty Ltd v; 97 Compression Pty Ltd t/as Estetiko Skin and Laser (No 2) [2025] NSWCATAP 3
The Owners - Strata Plan 5319 v Price [2020] NSWCATAP 245
The Owners - Strata Plan No. 47027 v Peter Clisdell Pty Ltd (No 2) [2018] NSWCATAP 46
The history of the proceedings in the Consumer and Commercial Division
(1) a Notice of Appeal in which:
(a) she sought leave to appeal against the 10 October 2024 order on the ground that she may have suffered a substantial miscarriage of justice because:
(i) the 10 October 2024 decision was not fair and equitable:
"... The decision overlooked the clear evidence of property damage, 4 months of rent free period Mr Courtney had, significant rent reduction. ..."
"Property Damage Evidence:
Photos of property damage, including pulled-down curtains.
Receipt for carpet replacement in one bedroom due to cat urine damage.
Photos of damaged garden plants.
Photos of patio screens damaged by cats.
Additional Evidence:
I will seek affidavits from tradespeople confirming their inability to complete renovations on time.
Tradespeople experienced significant delays, resulting in postponed payments for over a year after renovations began."
"Reason for Documentation Delay:
I do not live in NSW and was unable to visit the property after Mr. Courtney moved out.
I relied on photos from others to assess the damage initially.
I only became aware of the extent of the damage when I returned to the property after renovations were completed.
This included discovering the ruined patio garden, damaged screens, and a persistent cat urine stench.
As a result, I had to arrange additional carpet cleaning and deodorization.
I also experienced difficulties obtaining affidavits from tradespeople, as I was not present to coordinate the process.
Personal Circumstances:
I am a busy medical practitioner working 12-hour days in a rural I area of need in Western Australia.
Due to my demanding schedule and professional obligations, I did not have the time or capacity to thoroughly review and respond to the 250 pages of vile and intimidating documentation submitted by the other party."
"I live interstate and have spent a considerable amount of time overseas caring for my mother, which limited my availability to manage this matter.
My demanding professional schedule, combined with working long hours as a medical practitioner in a rural area of need, further contributed to the delay.
The other party's refusal to allow me to be represented by a legal professional significantly hindered my ability to respond in a timely manner."
(2) an Application for stay of original decision pending appeal in which she sought a stay of the 10 October 2024 order (the Stay Application) for the following reasons:
"I am applying for a stay of orders due to the following exceptional personal circumstances:
Recent Bereavement:
My mother recently passed away, which has significantly impacted my emotional and mental well-being. I am still in the process of grieving, and this has affected my ability to fully engage with the legal proceedings.
Residence in a Different State:
I currently reside in a different state, which presents logistical challenges in responding to and complying with the existing orders within the required timeframes.
Threats and Financial Intimidation:
Mr. Courtney has made explicit threats to bankrupt me, causing considerable distress and uncertainty about my financial security.
Ongoing Harassment and Safety Concerns:
I have been subjected to stalking, harassment, and intimidating behavior by Mr. Courtney. This includes him targeting my property and engaging in conduct that makes me fear for my safety.
No current contact with Mr. Courtney (Following Police Advice):"
(1) the time to appeal had expired;
(2) the making of the rent reduction agreement;
(3) the appeal was lodged without Dr Lisle knowing the grounds for the 10 October 2024 decision;
(4) the decision of the review officer of the NSW Police Force under the Government Information (Public Access) Act 2009 (NSW) advising that there no AVOs or event reports which resulted in an order not to contact another person were found (the Courtney GIPA Act decision);
(5) his search as to the address of Dr Lisle.
(1) whether a hearing of the Courtney costs application should be dispensed with;
(2) the Courtney costs application.
Whether a hearing of the Courtney costs application should be dispensed with
(1) whether there are special circumstances warranting an award of costs in favour of Mr Courtney;
(2) if so, whether the discretion should be exercised to award costs;
(3) if so, what amount of costs should be awarded to Mr Courtney.
60 Costs
(1) Each party to proceedings in the Tribunal is to pay the party's own costs.
(2) The Tribunal may award costs in relation to proceedings before it only if it is satisfied that there are special circumstances warranting an award of costs.
(3) In determining whether there are special circumstances warranting an award of costs, the Tribunal may have regard to the following -
(a) whether a party has conducted the proceedings in a way that unnecessarily disadvantaged another party to the proceedings,
(b) whether a party has been responsible for prolonging unreasonably the time taken to complete the proceedings,
(c) the relative strengths of the claims made by each of the parties, including whether a party has made a claim that has no tenable basis in fact or law,
(d) the nature and complexity of the proceedings,
(e) whether the proceedings were frivolous or vexatious or otherwise misconceived or lacking in substance,
(f) whether a party has refused or failed to comply with the duty imposed by section 36(3),
(g) any other matter that the Tribunal considers relevant.
(4) If costs are to be awarded by the Tribunal, the Tribunal may -
(a) determine by whom and to what extent costs are to be paid, and
(b) order costs to be assessed on the basis set out in the legal costs legislation (as defined in section 3A of the Legal Profession Uniform Law Application Act 2014) or on any other basis.
costs includes -
(a) ...
(b) the costs of, or incidental to, the proceedings giving rise to the application or appeal, as well as the costs of or incidental to the application or appeal.
"Special circumstances" in s 60(2) of the NCAT Act
(1) each case will depend upon on its own particular facts and circumstances: Brunsprop Pty Ltd v Joanne Hay & Wes Davies [2015] NSWCATAP 152 at [27];
(2) mere success (or failure) of an application does not give rise to special circumstances: The Owners - Strata Plan 5319 v Price [2020] NSWCATAP 245 at [46].
The exercise of the discretion in s 60(2) of the NCAT Act
[18] In Re Minister for Immigration and Ethnic Affairs; Ex parte Lai Qin [1997] HCA 6; (1997) 186 CLR 622 at 624-625, McHugh J stated:
"When there has been no hearing on the merits ... a court is necessarily deprived of the factor that usually determines whether or how it will make a costs order.
In an appropriate case, a court will make an order for costs even when there has been no hearing on the merits ... The court cannot try a hypothetical action between the parties. To do so would burden the parties with the costs of a litigated action which by settlement or extra-curial action they had avoided. ...
Moreover, in some cases a judge may feel confident that, although both parties have acted reasonably, one party was almost certain to have succeeded if the matter had been fully tried. ...
If it appears that both parties have acted reasonably in commencing and defending the proceedings and the conduct of the parties continued to be reasonable until the litigation was settled or its further prosecution became futile, the proper exercise of the cost discretion will usually mean that the court will make no order as to the cost of the proceedings."
[19] In One.Tel Ltd v Deputy Commissioner of Taxation [2000] FCA 270; (2000) 101 FCR 548, Burchett J also observed at [6]:
"... it is important to draw a distinction between cases in which one party, after litigating for some time, effectively surrenders to the other, and cases where some supervening event or settlement so removes or modifies the subject of the dispute that, although it could not be said that one side has simply won, no issue remains between the parties except that of costs. In the former type of case, there will commonly be lacking any basis for an exercise of the Court's discretion otherwise than by an award of costs to the successful party. It is the latter type of case which more often creates problems, since there may be difficulty in discerning a clear reason why one party, rather than the other, should bear the costs."
[20] One.Tel was followed in Edwards Madigan Torzillo Briggs Pty Ltd v Stack [2003] NSWCA 302, where Davies AJA (Mason P and Meagher JA agreeing) noted that a judge may award costs where the matter does not proceed to judgment "generally ... because the judge is satisfied that one party has had a substantial victory and the other a substantial loss, or that there has been a marked difference in the reasonableness of the actions taken by the parties, so that one party should be rewarded for its reasonable actions and the other should suffer a detriment in costs": at [5]. See likewise Nichols v NFS Agribusiness Pty Ltd [2018] NSWCA 84 at [26] to [30] (per Payne JA, Basten and Meagher JJA agreeing)."
"In some cases, however, the court may be able to conclude that one of the parties has acted so unreasonably that the other party should obtain the costs of the action."
(1) Payne JA (with Meagher JA at [13] agreeing) at [25] set out with approval the full passage in Lai Qin at 624-625 and at [30] observed:
"If both parties to a proceeding which has been settled without a hearing on the merits have acted reasonably in commencing and defending the proceedings and the conduct of the parties continued to be reasonable until the litigation was settled or its further prosecution became futile, the proper exercise of the cost discretion will usually mean that the court will make no order as to the cost of the proceedings."
"... although it is possible to make an order for costs against one party if it can be shown that it has invited the litigation by its unreasonable behaviour, or has unreasonably pursued the litigation, such an order should only be made where that judgment is manifest by reference to known circumstances, not in dispute between the parties. If the question cannot be answered without reviewing large swathes of evidence and resolving, on a tentative basis, disputed questions of fact, the task should not be embarked upon.
... once it is clear that there is a real dispute as to a significant fact in issue in the proceedings, it is inappropriate to determine that matter, other than in making an interlocutory ruling, by accepting one party's case without permitting the other party an opportunity to challenge the opposing party's witnesses."
The recovery of costs by a self-represented litigant
"Over four months past the filing date to file a Stay and Appeal application the Appellant filed both documents. I was overseas at the time of that application where for the next two weeks her actions severely hindered what was supposed to be a well needed holiday.
Although I have a severely disabled wife (the Appellant is aware of this as they were previously friends and the Appellant is a Geriatrician doctor), my mother had to be placed in a Nursing home in 2024 and passed away on 14 November 2024. Upon our return to Australia we urgently had to return home from Brisbane due to Cyclone Alfred and had to spend many days both in preparation and cleanup after that event. I still managed to comply with every timeline required by the NCAT Appeal Panel.
The Appellant throughout her Stay and Appeal applications made baseless allegations of intimidation, harassment and stalking of her by me under circumstances where I had never phoned her, and she later stated to the Appeal Panel she didn't even reside in the same State. All communication between us was via email.
This resulted in my having to file a GIPA application with the NSW Police who confirmed that nothing untoward was held on their records. There was no AVO applied for. Nothing. Accordingly, the allegations were proved to be complete fabrications. A copy of that report was filed by me as part of the reply to the Appellants Appeal application.
It was after my reply to the Appeal was filed the Appellant shortly thereafter withdrew her Appeal application and paid me the awarded $6,578.57 on 7 April 2025. She did not however pay nearly six months of accumulated interest.
For an individual who is supposed to be an upstanding member of the community as a Doctor, earns approximately $15,000pw (my wife previously worked in the same office as the Appellant) she has basically used the Court system to cause me as much grief as possible, then just withdrew the application. She hadn't applied to NCAT for a copy of the recording of the NCAT final hearing to determine whether there were even grounds to appeal.
To this day my wife and I have no idea why she undertook the (in)action she did, and she hadn't raised a single complaint to either my wife and I, or her Agent that we had done anything to her or her residence during the period of tenancy. The bond we paid for the lease was actually returned in full.
Please note the original NCAT application consisted of 233 pages of evidence. No application for costs were sought on that occasion.
Although I am not a solicitor, I have worked conducting investigations for over 35 years and am currently registered as a private investigator, being the Managing Director of Adept Investigations & Training Pty Ltd. ABN 86 605 138 181 refers. Although I retired as a driving instructor on 7 February 2025 (secondary employment), my registration as an investigator is still current and I am still working in that field. My client charge rate is $90 per hour, being the rate I have calculated some of the costs outlined below.
Apart from my physical time on what was supposed to be a holiday in Thailand, as a result of the timelines imposed by the Appeal Panel I had to forgo or delay other paid work to complete these tasks on time.
The Appellant was also notified via email on 24 February 2025 that should she fail in her Applications before the Appeal Panel I would be seeking costs.
My submissions as to costs of the Stay and Appeal applications are both above, and actual costs are noted follows:
Hotel room booking in Bangkok whilst on holidays - 1 day required in search for documents after receipt of Stay and Appeal applications dated 20 February 2025.
Check requirements for reply to NCAT. Commence formatting reply to Stay and Appeal applications and locating relevant information online (whilst in Bangkok).
Contact with Appellant via email on 21 February 2025 (required by NCAT) re request for extension of time.
Completion of compiling my reply to Stay and Appeal Application. Note: NCAT Appeal Panel have advised the Stay and Appeal Panel applications were sent both via email and hard copy "out of order" resulting in my having to mostly complete the Reply to Appeal as part of the reply to the Stay application. A copy is noted below.
Travel to post office and post documents as noted on the next row.
Postage costs - sending Stay application to NCAT Appeal panel.
Cost of application for a voice recording (NCAT Orders of 14 March 2025).
Compile GIPA application to NSW Police to refute allegations of harassment, intimidation and stalking from Appellant.
GIPA application to NSW Police to prove Appellant's accusations were false. (the decision of the Police is attached to the reply to appeal.
Travel to post office and post documents as noted on the next row (30 mins).
Attempt to obtain legal advice from Law Access regarding email from NCAT Appeal Panel of same date (30 mins - inc on hold).
Phone calls to NCAT from Bangkok and upon return to Australia (not including cost of calls, just for time). 36 mins
Receipts for the Hotel in Bangkok and postage of documents to the Appeal Panel are below"
"I refer to the most recent Orders of the Appeal Panel dated 11 April 2025. In accordance with those Orders I can provide the following information and submissions as to the information provided by the Appellant, dated 29 April 2025:
1. Having worked in the legal system for over 30 years I believe any legally trained person would agree the submissions provided by the Appellant were completed by a solicitor, not the medically trained person that she is, something that was never been agreed upon at any time from the filing of the initial NCAT Application (Nov 2023).
2. The Applicant had sought to be legally represented at the outset of the NCAT process. I declined the request as the NCAT provides published information that parties should attempt to resolve the matters themselves without legal representation, and I was representing myself.
3. If the Appellant had attempted to have as much input into her response to the initiating Application filed by me - basically Nil (before the NCAT), as that filed in her response dated 29 April 2025, it's most likely this response would not have been necessary.
4. The Appellant would have known she was approximately four months outside of the time limit to file an Appeal at the time of it's filing and was notified by me at the outset of the appeal process of that fact and if she "went down that path", I would be seeking costs.
5. The Appellant has provided no reason for her withdrawal of the Appeal, however she became aware in my filed response that the NSW Police had provided documentation to me that completely proved her allegations of intimidation, harassment and stalking over years noted throughout her Appeal Application were completely baseless and no record of any criminal activity (AVO or otherwise) was recorded against me at any time on NSW Police records.
6. I believe the Appellant has taken the action she did to cause myself and my wife as many problems as she could due to her losing the case before the NCAT. She had no regard to the requirements of the legal system during the NCAT process and just ignored it."
Whether there are special circumstances warranting an award of costs in favour of Mr Courtney
(1) Mr Courtney has not addressed which if any of the factors in s 60(3) of the NCAT Act are applicable and the reasons why he contends they are applicable;
(2) the personal circumstances of Mr Courtney (his holiday, the medical condition of his wife and the impact of Cyclone Alfred) do not establish that Dr Lisle conducted the appeal in a way that unnecessarily disadvantaged him within s 60(3)(a) of the NCAT Act;
(3) the withdrawal of the appeal by Dr Lisle does not establish that the appeal had no tenable basis in fact or law within s 60(3)(c) of the NCAT Act or was frivolous or vexatious or otherwise misconceived or lacking in substance within s 60(3)(e) of the NCAT Act. As Dr Lisle had not lodged any document in support of the appeal in compliance with order 2 of the 14 March 2025 orders, I am not in a position to make any assessment of her prospects if she had pursued the appeal;
(4) there is insufficient evidence to determine the truth of the allegations by Dr Lisle of harassment by Mr Courtney. The Courtney GIPA Act decision does not prove that the allegations were untrue. In any event, I consider that these allegations are irrelevant to the existence of special circumstances within s 60(3) of the NCAT Act.
If so, whether the discretion should be exercised to award costs
(1) having regard to the principles in Lai Qin at 624-625 and Nichols at [30], I would not have been satisfied that Dr Lisle either acted unreasonably in commencing and maintaining the appeal until 11 April 2025, or even though she acted reasonably in so doing she was almost certain to have failed if the appeal had been determined on the merits;
(2) having regard to the principles in ONE.TEL at [6], I would not have been satisfied that Dr Lisle effectively surrendered to Mr Courtney in withdrawing to the appeal;
(3) Dr Lisle was self-represented.
If so, what amount of costs should be awarded to Mr Courtney
(1) A hearing of the costs application of the respondent is dispensed with.
(2) The costs application of the respondent is dismissed.
(3) Each of the appellant and the respondent is to pay their costs of the appeal.
I hereby certify that this is a true and accurate record of the reasons for decision of the Civil and Administrative Tribunal of New South Wales.
Lisle
Courtney [2025] NSWCATAP 121
(2019) 269 CLR 333
(1994) 179 CLR 403
(1997) 186 CLR 622
(2018) 97 NSWLR 681
(2000) 101 FCR 548