JUDGMENT
1 The Second Defendant Marian Faeeh, also known as Marian Beydoun (Mrs Beydoun) sent her children to the Turtletot Childcare Centre run by the Second Plaintiff, a company whose principal was the First Plaintiff, Hassan Khochaiche.
2 Mrs Beydoun made a series of complaints about matters concerning the Child Care Centre and her children between March and July 2009. On 14 July 2009, Mr Kochaiche terminated Mrs Beydoun's children's care at the Centre.
3 On 17 July 2009 the First Defendant, Anita Kamaleddine, went to the Centre to ask Mr Kochaiche to reconsider his decision to exclude Mrs Beydoun's children from the Centre.
4 On 5 August 2009 Mrs Beydoun sent an email to Mr Kochaiche's wife concerning the treatment of "a parent of 2 children" but did not identify herself as the sender of the email. On 5 and 14 August 2009, Mrs Beydoun, using different email identities and a name other than her own, posted various negative material about the Centre on an internet chat forum known as "Childcare Chat".
5 On 28 August 2009 Mrs Beydoun sent an email to parents of children attending the Centre using one of the email addresses she had used to post comments in the chat room. The email said this:
"Hi all,
Due to the large number of parents requesting from me information and answers to queries regarding Turtletot, I have decided to send you an email to inform you of what is really happening in the centre. Unfortunately I could not give you the honest answers at the centre as the owner is always around us which makes it very difficult to answer parents concerns.
I am a staff member at the centre and for obvious reasons will remain anonymous otherwise I will not have a job tomorrow. I am writing to you all to discuss a series of unfortunate events, which has occurred at Turtletot childcare centre. I am only emailing you due to the number of parents asking me questions and I feel obliged to answer you all honestly.
Over the last couple of months, Turtletot have been trying to cover up a sequence of dealings with parents and government bodies in a bid to try and hide the illegal and immoral behaviour which the management have been irresponsibility hiding.
As many parents may be aware, DOCS (Department of Community Services) has come into visit Turtletot on many many occasions due to overwhelming concern over its legal practices and the overwhelming complaints from staff (both current and previous) and parents. The investigation with DOCS is ongoing , as an employee I am not sure of the exact breeches but they have come to visit us on many occasions.
For those who are unaware, the Turtletot management recently forced a family of two children out of the centre. This came as a complete shock to all staff and parents who know this parent. The parent was a highly qualified educator who provided regular resources to the centre including books and even taught the children lessons. Unfortunately the parent walked into the centre in the morning to drop off her children and found that the centre had once again been illegally over ratio (too many children and not enough staff). I can confirm that this is true as the owner also admitted it to me. I also found out that the parent complained to both the director and owner about what had happened and the next day she received a letter informing her that she had less than two weeks to remove her children out of the centre. The owner and the director informed myself and other staff that this family were asked to leave as the parent complained too much and they didn't need the trouble as they already had DOCS after them. She has now been forced out of the centre by management and I can tell you first hand that all staff miss those two little children dearly just as we would miss any other child we have become attached too. I can also confirm that as a staff member who witnessed the over ratio situation, I was told by management that I was not to talk to that parent or any parent that questioned me about ratios. Unfortunately as an employee it is almost impossible to speak out otherwise just like others before me as I would lose my job.
Turtletot's motto is 'love, care and education'. Since I started working here they have only proven the opposite. They have recently had a large number of parents leaving and have been very quick to replace them and cover up the real issues. All of the staff are finding it extremely difficult to settle new children in when they see existing children are being neglected.
Other issues all parents should be aware of:
- They have hired Taha months ago, a 17 year old untrained and unqualified person. It is illegal to hire anyone under 18 if they are considered part of the children's ratio. Taha is at times alone with your children with no other teacher in sight. This has also been witnessed by parents. I don't know how many of you would leave your children with an untrained, uninformed 17 year old minor, but if I had children I certainly wouldn't.
- Parents who have complained about Taha have once again been bullied by management to leave the centre if they are not happy. They have tried to hide this issue from other parent by insisting that Taha would remain in the centre and would assist staff only. I can tell you that this is not true and as soon as parents leave in the morning, Taha is with the kids alone - feeding, changing, holding etc. As I work with Taha everyday I can confidently say that it is very negligent to hire a staff member with no childcare skills or communication skills.
- The owner, Hasan as you know is also one of the childcare carers who has no qualifications. He has worked with myself and other staff when we have been short staffed which does happen frequently. He is quite often alone with your children, holding them, taking them to the toilet and so forth. Many parents have complained to myself about this, but once again management have come back informing us that legally he is the licensee and is allowed to be alone with the children for as long as he wants. Many parents have come back to me and informed me that they are removing their children as they are not comfortable and don't feel their kids are safe. As an employee I also can't guarantee what happens to your child when your children are in the owner's or Taha's care as we have to work under management's strict guidelines.
- The owner is always trying to cost cut to an extreme measure - from the nursery to toddler room some of the things we are asked to do is: - put babies in smaller nappies to save cost, change them only when necessary, avoid putting pull ups on toddlers/pre-schoolers and train them to sleep without a pull up. Many parents have also made complaints about the food and lack of quantities and nutrition. Most of the hot meal (sic) cooked do look very hearty although as some of you have mentioned they don't get enough fruit and vegetables. The owner puts a strict budget so that only small quantities of food are made and offered. I feel really horrible telling these little kids that they can't have anymore fruit as there is none. Although this is a smaller issue in comparison to the others I thought I would address is for those parents concerned.
When parents leave to go to work you don't know if an unqualified 17 year old or the unqualified male owner is holding, being affectionate or taking your child to the toilet. I can only confirm to you all that this is happening and will continue to happen. Another parents has just removed her child again this week. She also felt that her child was not safely cared for that she took him out immediately.
Parents have also asked me about the fundraising situation and why the centre is always asking parents to be part of fundraising events. The owner has clearly stated to us that the centre is his personal business and as such he does not want to use his profits to fund unnecessary requirements such as more class resources (books, programs) and staff training which he believes are not essential. As such they have introduced a whole plan of fundraising activities for the year such as mothers day social night, Tupperware and Book club sales, Disco and so forth so that parents are the ones funding all the resources required for the centre. This is not in the hands of staff so if you have an issue you can speak to management or just choose not to be a part of them.
Staff morale is also at an all time low, with some recently leaving and others taking days off due to stress of having to lie to parents. Staff who have questioned the way the centre operates have been forced to leave on the spot without being given the opportunity to say bye to the children they teach. As such we are unable to tell parents the truth as to why their child's teacher is no longer there.
It is such a shame to see such a beautiful centre be riddled with fake smiles, lies and fabrications to avoid parents finding out the truth or asking questions.
I don't know how long I will be working here this year but I will definitely not be here next year. I would love to leave the centre now only because of the way the centre is managed, but I do love your children and care about their safety so I do hope I have helped all those parents who have come to me with genuine concern over their child and I do believe I have answered all your questions directly and honestly. There are many other issues which I could not address all. If you do have any other questions you can email me." (emphasis added)
6 The author of this email was not known to the Plaintiffs at this time, nor was the identity of the author of the email of 5 August nor the author of the comments posted in the chat room referred to.
7 On 31 August 2009 Mrs Kamaleddine attended the Child Care Centre and spoke to Mr Kochaiche. She discussed with Mr Kochaiche matters in the email. During the course of the conversation, the following was said:
"Hassan: Mrs Kamaleddine please come back into the office. Mrs Kamaleddine I refute everything in that email. It is all untrue and unfounded. I will have that proven in a court of law.
Mrs Kamaleddine: You absolutely deny everything in that email.
Hassan: The only thing in that email that is even close to being true is that I sometimes fill in for the staff in an emergency or if they are late coming in or if they need to leave the room to go to the bathroom, everything else is unfounded and false.
Hassan: I have an idea as to who wrote that email. I have appointed a legal team to act on my behalf and they will discover the identity of the author and we will defend ourself in a court of law.
Mrs Kamaleddine: I know that it was not Mrs Faeeh who wrote the email and I know that she has moved on with her life and she has nothing to do with this. " (emphasis added)
8 Later in the conversation Mrs Kamaleddine said this:
"You are unreasonable. You are unfit to run this kind of business. You should go run AMP not care for kids. I think you are a heartless person who does not care or have a passion for this business and should not be doing it. I will go to the media. I will call A Current Affair , Today Tonight, whoever will listen to me first and I will make sure you are closed down ." (emphasis added)