austlii:nsw/NSWPICMP/2025/415
General information, not legal advice.
NSWPICMP
2025-06-12
Original judgment source is linked above.
Insurance Australia Limited t/as NRMA Insurance v Elabed [2025] NSWPICMP 415
MOTOR ACCIDENTS - Motor Accident Injuries Act 2017; review of Medical Assessment Certificate (MAC); ; whether claimant's degree of permanent impairment that has resulted from the psychological injury caused by the accident is greater than 10%; Medical Assessor certified that the accident caused major depressive disorder which gave rise to a permanent impairment that was greater than 10%; - MAC revoked; new certificate issued; Review Panel certified the claimant's degree of permanent impairment that has resulted from the post-traumatic stress disorder (PTSD) and major depressive disorder caused by the motor accident is not greater than 10%.
(a) Revokes Medical Assessor Abhishek Nagesh's certificate dated 28 November 2023, which found that the psychological injuries arising from the motor accident gave rise to whole person impairment of 15%.
(b) Certifies that Mr Adam Elabed's permanent impairment resulting from the injury caused by the accident is 7% permanent impairment arising from a major depressive disorder and post- traumatic stress disorder caused by the accident, which is not greater than 10%.
(a) the claimant's general practitioner (GP) had referred him to a treating psychiatrist, and
(b) the workers compensation material provided with the insurer's bundle did not contain records of interactions with a rehabilitation provider.
"the degree of permanent impairment of the injured person that has resulted from the injury caused by the accident (including whether the degree of permanent impairment is greater than a particular percentage)" is a medical assessment matter"
"7.21 Assessment of degree of permanent impairment
(1) The assessment of the degree of permanent impairment of an injured person for the purposes of this Act is to be made in accordance with the Motor Accident Guidelines. The assessed degree of permanent impairment is to be expressed as a percentage.
(2) Impairments that result from more than one injury arising out of the same accident are to be assessed together to assess the degree of permanent impairment of the injured person.
(3) In assessing the degree of permanent impairment, regard must not be had to any psychiatric or psychological injury, impairment, or symptoms, unless the assessment of the degree of permanent impairment is made solely with respect to the result of a psychiatric or psychological injury.
(4) A medical assessor may decline to make an assessment of the degree of permanent impairment of an injured person until the assessor is satisfied that the impairment caused by the injury has become permanent."
6.5 An assessment of the degree of permanent impairment is a medical assessment matter under clause 2(a) of Schedule 2 of the Act. The assessment must determine the degree of permanent impairment of the injured person as a result of the injury caused by the accident. A determination as to whether the injured person's impairment is related to the accident in question is therefore implied in all such assessments. Medical assessors must be aware of the relevant provisions of the AMA4 Guides, as well as the common law principles that would be applied by a court (or the Personal Injury Commission) in considering such issues.
6.6 Causation is defined in the Glossary at page 316 of the AMA4 Guides as follows:
'Causation means that a physical, chemical, or biologic factor contributed to the occurrence of a medical condition. To decide that a factor alleged to have caused or contributed to the occurrence or worsening of a medical condition has, in fact, done so, it is necessary to verify both of the following:
1. The alleged factor could have caused or contributed to worsening of the impairment, which is a medical determination.
2. The alleged factor did cause or contribute to worsening of the impairment, which is a non-medical determination.'
This, therefore, involves a medical decision and a non-medical informed judgement.
6.7 There is no simple common test of causation that is applicable to all cases, but the accepted approach involves determining whether the injury (and the associated impairment) was caused or materially contributed to by the accident. The accident does not have to be a sole cause as long as it is a contributing cause, which is more than negligible. Considering the question 'Would this injury (or impairment) have occurred if not for the accident?' may be useful in some cases, although this is not a definitive test and may be inapplicable in circumstances where there are multiple contributing causes."
28 November 2023, which found that the psychological injuries arising from the motor accident gave rise to WPI of 15%. 2. Medical Assessor Abhishek Nagesh recorded that the accident occurred as described above and the following:
(a) Mr Elabed said he did not lose consciousness. An ambulance and the police attended. He did not go to hospital as he felt he did not need any assistance. His brother collected him from the accident site and took him home;
(b) he was later in pain, could not sleep, and subsequently consulted his GP. He was not able to sleep because of the pain and not able to be active as previously and became depressed;
(c) he had flashbacks, lost his appetite and lost weight. He felt tired, lacked energy and motivation, was anxious and worried about the future. He felt guilty about not being able to provide for his family;
(d) he felt worthless and his concentration was diminished, and
(e) his GP prescribed duloxetine, and mirtazapine. He was referred to a psychologist. He saw two different psychologists over a period of 18 months and is currently consulting a psychologist.
(a) the claimant's GP had referred him to a treating psychiatrist, and
(b) the workers compensation material provided with the insurer's bundle did not contain records of interactions with a rehabilitation provider.
(a) cervical spine, soft tissue injury;
(b) left shoulder, soft tissue injury - resolved;
(c) left knee, tibial fracture;
(d) lumbar spine, aggravation of underlying degenerative change, and
(e) thoracic spine, soft tissue injury, underlying T6/7 disc protrusion.
29 December 2022, states as a result of the accident on 26 October 2020, Mr Elabed had low back pain probably related to degenerative change in lumbar spine. 12. That doctor opined it was unlikely the current pain was related to the accident which occurred over two years ago and acute effects of the accident would have settled within a matter of a few weeks after the collision. 13. The doctor opined the claimant was not severely affected by pain at the time of the accident and did not go to hospital in the first 24 hours. 14. He was fully mobile when he attended his doctor within a few hours of the accident and did not have any major limitation of movement, although there were complaints of pain in many areas after the accident. 15. Associate Professor Michael Shatwell assessed WPI of 0%. 16. Psychiatrist Dr Michael Prior's report, dated 22 August 2023, states that following the accident on 25 October 2020, Mr Elabed developed irritability and anger, felt sad, was crying and screaming and wept on a daily basis. 17. The claimant was not able to enjoy activities or derive pleasure from activities. He lacked motivation, and he had poor concentration and memory. He had poor self-esteem and he felt useless. He had periodic thoughts of death and suicide but had not attempted self-harm. He generally felt hopeless and pessimistic. 18. He had no energy and always felt tired with diminished appetite. 19. He sleeps only two to three hours, having initial insomnia due to spontaneous intrusive distressing recollection of the accident and ruminating about the accident. He woke on average four times during the night in response to nightmares or pain. 20. He worried about everything, including the future. 21. He had symptoms of panic including struggling to breathe, pounding heart, kind of sweating and shaking legs, which often trigger thoughts about the accident and worrying. 22. He avoids people and prefers to be alone. 23. He had nightmares occurring up to five times each week. 24. He had distressing recollections of the accident which could be triggered by passing by the site of the accident or reading news or media reports of truck accidents. 25. He had an elevated startle response to unexpected movement and was generally more cautious in looking around himself when driving a vehicle and drove more slowly. 26. The current medications are mirtazapine, Panadeine Forte and Palexia. 27. Dr Prior diagnosed chronic posttraumatic stress disorder, delayed onset, and co-morbid, persistent depressive disorder, with associated generalised anxiety and panic phenomena. 28. Mr Elabed had eight to nine months off work after the accident, which he attributed mainly to pain and physical limitations. 29. He returned to work on light duties, which was paperwork and administrative duties. 30. He worked for a month, several hours each day for a couple of days each week. He ceased working because of pain and having problems with the long drive to and from work. 31. He said "I'm always in pain; it's the pain, but it's also what's happening in my head" that prevents him from working. 32. Under daily activities Dr Prior also recorded that Mr Elabed does nothing because he cannot do physical activities and feels worthless. He lacks motivation, had poor variable appetite. He occasionally helps his wife by feeding his daughter and changing her nappy. 33. His wife needs to help him shower at times because of the pain and physical limitations, and sometimes there was a need to help him with toileting. 34. He was withdrawn and isolated from previous social networks because he cannot do what he previously did and he tells them to go away. 35. He rarely watches television and cannot physically do four-wheel driving, fishing or motorbike riding. He drives a couple of times each week but only to appointments and only for short distances. He avoids busier streets and takes quieter back streets. 36. He was more anxious and vigilant when driving. 37. There are some arguments with his wife and he had pushed her away. 38. He does not feel close to her anymore but was bonded with his five-month-old daughter. He had pushed away his siblings and parents, stating he previously had good relations with them. He no longer speaks to his in-laws. 39. He can read a couple of paragraphs but needs to re-read it. He cannot concentrate for more than 5 to 10 minutes on television and his maximum concentration span for driving was 15 minutes. He forgets conversations, activities, and appointments, and needs to write down appointments to remember them. He misplaces his mobile telephone, wallet, and remote control of the television. He describes his thinking as speeded up and agitated.
13 January 2021, states that Mr Elabed returned for review 10 weeks after the accident and could discard his crutches and get on with life. The oedema had completely settled in the lateral tibial plateau of the left knee and he had full range of movement with no pain. 2. Neurosurgeon and spinal surgeon Dr Balsam Darwish's report dated 13 July 2021, states that following the accident on 26 October that the MRI scan of the whole spine, dated
10 November 2020, showed: * cervical spine - normal cervical spine with no obvious nerve root or spinal compression and no disc protrusion; * thoracic spine - T6/T7 disc protrusion, but no spinal cord compression, and * lumbar spine - L3/4, L4/5 and L5/S1 disc dehydration and bulges, but no significant nerve root compression. 3. Dr Darwish recommended physiotherapy and progress to an exercise gym program, after his leg pain improves. 4. Dr Darwish referred the claimant for an L4/5 and L5/S1 epidural corticosteroid injection and prescribed Naprosyn. 5. The epidural corticosteroid injection helped for a couple of days. 6. Dr Darwish reviewed the claimant on 2 March 2021 who complained of low back pain and stiffness with no radicular symptoms. He was prescribed Palexia SR 100 mg at night and was advised to continue with Naprosyn. 7. The claimant had returned to work five hours each day, three days each week. He was not to lift more than 5kg. 8. Dr Darwish reviewed him again on 27 April 2021. He had three-level disc hydration and bulges which if surgery occurred would require three level fusion with a high risk of complications and failures. 9. It was recommended Mr Elabed continue working five hours each day, three days each week. He was reviewed on 7 January 2021, had ongoing low back pain and stiffness, for which he was taking Palexia and Naprosyn twice daily. Palexia was increased to 150 mg twice daily and was advised to continue with the exercise gym program. 10. The clinical notes from the Optimal Health Medical Centre from 5 August 2020 to 6 May 2022 include the following entries. 11. Current medications: * Celebrex 100 mg daily; * Circadin; * Duloxetine; * Paracetamol/Codeine; * Somac, and * Sporanox. 12. The entry dated 5 August 2020, which was a telehealth consultation, states the claimant had right knee pain and swelling occurred since he woke up from a nap this afternoon. There was no trauma. 13. The entry dated 26 October 2020, states he presented after an accident in which he was driving straight and another vehicle came over the midline, struck the left side of his truck. He was extracted with the help of another person. He had pain in the left side of his neck, left shoulder pain, left knee and ankle pain, wrist pain and back pain. He looks well and was not in pain. 14. The entry dated 5 November 2020 states he had pain between the shoulder blades and lower back pain. Top of the shoulders are painful as well. 15. The left knee pain comes and goes. He had been taking Endone but still had pain. 16. The entry dated 26 November 2020 states he had shoulder pain, back pain and knee pain, with difficulty with sleep and had some nightmares. He was not working. 17. The entry dated 10 December 2020 states he had posttraumatic stress disorder like symptoms, still gets nightmares and was agitated. 18. The entry dated 19 February 2021 states he had posttraumatic stress disorder like symptoms with nightmares, but he was better. He was waiting for approval to see the psychiatrist. 19. The entry by Dr Kay Alex, psychologist, dated 16 July 2021, states he works as a truck driver for Fishboy Seafoods, delivering food to clubs, pubs, cafes and houses. 20. He was stood down due to COVID-19. 21. He was doing his usual delivery round when an oncoming vehicle struck his vehicle head on. 22. He fractured his knee, had micro tears in his neck, muscular strain to his shoulder and multiple lumbar injuries. 23. He returned to work three days per week, five hours per day and then increased to six hours per day until 12 August 2021. 24. He thinks about the injury and accident and feels anxious about getting back into the truck and on the road. He had flashbacks of the accident. 25. He was feeling bored, isolated and useless. He had lost his sense of independence, purpose and motivation. 26. He had not been able to engage in outdoor activities that he did previously. 27. He avoids social activities and gatherings. He feels fed up and wants to get back to normal. 28. He was upset by the reduced income. 29. Psychologist, Dr Kay Alex's note dated 20 August 2021, states he had chronic pain affecting his lower back and cervical spine and stiffness in his muscles. He feels depressed, anxious, and useless. He feels guilty and cannot do things independently. 30. He slept about three hours each night and was tired during the day. He was irritable, short-tempered at home, and ruminating about the accident. 31. He was fearful of getting back into a truck. He was upset that he had no interaction with customers or people and felt isolated and lonely. 32. The entry dated 4 November 2021 states he was taking Palexia 150 mg twice daily. He consults the exercise physiologist two times each week. 33. He can lift 6kg to hip level and 5kg to shoulder. He uses an exercise bike for three to four minutes. He had physiotherapy twice each week. 34. The entry dated 21 February 2022 states that he was in pain which was worse with movement. He does some shopping and cooking but needs assistance. 35. Prolonged standing and sitting causes pain. 36. He was happy to start looking for suitable work. He will try to get work at his previous workplace. 37. The entry dated 21 March 2022 states he commenced work last week. His medication was Celebrex, Panadeine Forte, and Duloxetine. 38. The entry dated 14 April 2022 states he was working five hours, three days each week, and the pain was worse after finishing a shift. 39. Psychologist, Dr Kay Alex's entry dated 6 May 2022, states he was currently working four days per week, five hours per day on restricted duties. He needs to have time to rest and to compose himself when he feels his frustration was building up. He feels he needs more emotional and psychological support. 40. Pain specialist, Dr Trudi Richmond's report dated 29 November 2021, states following the accident on 26 October 2020, he sustained a left patella fracture causing occasional pain, low back pain, and left anterior neck/supraclavicular pain. 41. He had been treated with physiotherapy. 42. He had a right L4-5 perineural injection and a right L5-S1 epidural corticosteroid injection. 43. He returned to work in January for five hours, three days each week on light duties until the COVID-19 lockdown. 44. He had not returned to work. He can stand and sit for 10 to 15 minutes. He had difficulty getting to sleep because of trauma symptoms. He was cautious when driving and struggles passing a vehicle. He struggles driving in peak hours, not socialising as much. 45. He had not ridden his motorbike since the accident. 46. His medication was Tapentadol 150 mg twice daily, Panadeine Forte, Celecoxib and Somac. 47. There was evidence of central sensitisation, degenerative disc disease and facet joint arthropathy in the lumbar spine with evidence of significant mood disturbance and ongoing trauma symptoms. 48. Dr Richmond recommended: * continue with psychological treatment; * wean off tapentadol; * commence orphenadrine/paracetamol; * commence duloxetine, 30 mg daily; * Versatis, 5% patches; * referral to a psychiatrist, and * may benefit from a caudal epidural steroid injection. 49. Surgeon and neurosurgeon Dr James Van Gelder's report dated 12 May 2022, states
Mr Elabed had returned to part-time work doing administrative type work but had not returned to truck driving. 50. He had low back pain radiating to his right thigh and knee and sometimes to his buttock. He cannot stand or walk or sit for long. 51. Dr Van Gelder states that the claimant would benefit from rehabilitation and addressing psychosocial risk factors. 52. The clinical notes of the Optimal Health Medical Centre from 6 May 2022 to 10 October 2024 do not contain any new information regarding the psychiatric, psychological symptoms, condition or treatment. 53. The Workers' Doctors' Medical Centre's clinical notes from 12 May 2022 to 12 October 2024 include the following:
(a) Dr Eric Lim noted dated 12 May 2022, states this was a telehealth presentation. He was a truck driver for Fishboy Seafood. He was working five hours, four days each week, and had been a truck driver for four years. He was previously a spray painter for four years, a brick cleaner for one year, and completed year 12 at school. He had neck, back, knee, and psychological injuries. He described having neck stiffness, lower back pain radiating down both legs, pins and needles in both legs and left knee pain. He had trouble sleeping, nightmares, flashbacks, ruminates, was anxious, hypervigilant, had panic attacks and feels stressed, and
(b) Dr Lim did not provide a psychiatric diagnosis but referred him to a psychiatrist and psychologist. It states that he was unfit for work until his medication was stabilised.
"Mr Elabed reported being independent in his selfcare, his wife will occasionally assist with actions such as putting on socks, shoes or pants when he was limited by his pain symptoms. Mr Elabed reported avoiding asking for assistance as he prefers to be independent."
Dr Richmond, in which the claimant was assessed to be independent and restrictions attributed to physical injuries. 3. Further submissions dated 12 December 2023 state that Medical Assessor Nagesh failed to provide adequate reasons for his assessment of WPI. 4. He could have assigned class 1 or 2 to adaptation, considering that Mr Elabed did return to work. 5. The claimant was stood down from his pre-injury position in June 2021 due to the COVID-19 lockdown and resumed suitable duties on 18 March 2022.
Psychosocial history and pre-accident history
History of symptoms and treatment following the accident
26 June 2021 when he was stood down because of COVID-19 restrictions. Mr Elabed reaffirmed that he only worked for a short period, he believes a few weeks, when this statement was put to him. 30. He ceased working because of the pain, the medication was affecting his concentration making it more difficult to drive and he continued to have thoughts about the accident when he was driving. It took him one and a half hours to drive home from the warehouse because he was driving in peak hour traffic. 31. He repeatedly needed to stop, get out and stretch several times when driving to and from the warehouse. He thought about the accident, scanned around him for danger and generally drove slowly and carefully. 32. Before the accident he could manage the commute as a 30-40 minute drive each way. 33. Mr Elabed was terminated from his job on 10 February 2023 and has not attempted to return to work, in any capacity. 34. A rehabilitation provider has been appointed who has been trying to find him courses that might be suitable for him to do, but so far none have been identified. 35. Mr Elabed's relationship with his partner was very stressed. He "pushed" her away, did not want to undertake social activities with her and generally "pushed" others away.
Details of any relevant injuries or conditions sustained since the accident
Mr Elabed was involved in a potentially serious accident in which his vehicle rolled onto its right side. He was shocked at the time and struggled to comprehend what had occurred.
Mr Elabed has recurrent involuntary intrusive memories of the accident and has recurrent nightmares of the accident as described.
He was distressed at driving past the site of the accident.
He is distressed by seeing trucks which cause him to think about the accident.
Mr Elabed avoids talking to others about the accident which has caused him to avoid seeing others.
He avoids the site of the accident and travels on backroads so that he is less likely to see trucks.
Mr Elabed has a loss of interest in significant activities.
He does not experience positive emotions and sees himself as worthless, useless and looked down upon by others.
Mr Elabed is irritable but does not act on his irritability.
He is hypervigilant as a driver or travelling as a passenger in a motor vehicle.
He has difficulty getting to sleep and getting back to sleep after a nightmare.
The symptoms have been present for more than a month.
These symptoms cause significant distress and impairment in social and occupational functioning and generally day-to-day.
The disturbance is not attributable to the physiological effects of a substance or another medical condition.
"Permanent impairment is impairment that has become static or well stabilised with or without medical treatment and is not likely to remit despite medical treatment.
A permanent impairment is considered to be unlikely to change substantially and by more than 3% in the next year with or without medical treatment."
"In order to measure impairment caused by a specific event, the medical assessor must, in the case of an injured person with a pre-existing psychiatric diagnosis or diagnosable condition, estimate the overall pre-existing impairment using precisely the method set out in this part of the Guidelines, and subtract this value from the current impairment rating."
(a) self-care and personal hygiene;
(b) social and recreational activities;
(c) travel;
(d) social functioning (relationships);
(e) concentration persistence and pace, and
(f) adaptation.
"... a history of the injured person's pre-accident lifestyle, activities and habits, and then [an assessment of] the extent to which these have changed as a result of the psychiatric injury."
Degree of permanent impairment (psychiatric impairment rating scale)
Treatment with antidepressant medication including mirtazapine.
Mild impairment. Mr Elabed does have a lack of motivation and sometimes will stay in bed longer, finding it difficult to get up.
He does require physical assistance with showering and getting dressed on at least some days.
He misses one meal each day because of his poor appetite.
He does not do any household chores because of the pain.
He similarly does not do any grocery shopping with his partner because of the pain.
The functioning in this category is limited by both physical and psychiatric/ psychological symptoms. The panel determined that most of the impairment was attributable to the physical symptoms and using clinical judgement assigned a mild impairment.
Moderate impairment. Mr Elabed has ceased all social and recreational activities.
He cannot ride motorbikes or do outdoor activities because of the pain but he does not want to see friends because he doesn't want to talk about the accident, and he does not see friends or family because they will talk about the accident and he has no interest in social activities and just prefers to stay at home and be alone.
Mild impairment. Mr Elabed can drive locally for as long as 15 minutes. He could probably drive for longer, if he did not have pain. He nonetheless drives on backstreets or back roads, avoids peak hour and avoids main roads so that he is less likely to see trucks and avoids traffic. He minimises his driving because of the psychiatric/psychological symptoms.
Mild impairment. Mr Elabed's relationship with his partner is strained and he has much less contact with his family and no contact with friends. He has repeatedly pushed people away including his partner but there have been no separations and no particular arguments.
Mild impairment. Mr Elabed is forgetful and has occasionally taken a wrong turn when driving but can eventually find his way to his destination.
His rehabilitation provider is trying to find a course to do but so far, no suitable courses have been identified.
Prior to the accident he was able to read delivery and product sheets. He was able to do the calling when he returned to work in 2021 which involved reading printed lists of goods to be loaded.
Moderate impairment. Mr Elabed cannot work in his previous job in part because of the physical injuries but also because of the psychiatric/psychological symptoms especially with regard to his driving but also because of his depressive symptoms.
He did return work for a maximum of nine hours each week as described which was a different and less skilful role but he was limited in doing this role at that time because of a combination of physical and psychiatric/psychological symptoms.
The panel considered this very carefully and felt that moderate impairment reflected the component attributable to his psychiatric/psychological symptoms.
Apportionment - pre-existing/subsequent impairment
Degree of permanent impairment caused by the accident
[2] A "fictitious nightmare" refers to a nightmare that is not based on the real-life experience or trauma but rather is a product of the imagination or a dream sequence that is not rooted in reality.
[6] See clauses 6.222 - 6.223 of the guidelines.
[7] See clauses 6.225 - 6.228 and table 17.
Insurance Australia Limited t/as NRMA Insurance
Elabed [2025] NSWPICMP 415