61 As for the use of spotters, I appreciate that the defendant must have a policy and procedure in place that is capable of being adopted by all drivers at all sites that they attend. However, there was evidence in the liability proceedings that there were a number of site specific procedures for different client depots, annexed to the company manual. Given the frequency that the defendant's drivers attended the Waverley Drive depot, and as I understand it now the Industrial Road depot, an option could be to have a site specific procedure for the Industrial Road depot attached to the company manual. It is there (and perhaps in other locations) that the company could require that spotters be utilised in order to ensure that the area behind a trailer is clear, prior to the driver reversing. The defendant could ensure that STE had spotters available at the site and that those spotters performed the task as required. If spotters were not available at the depot the driver could be instructed not to undertake any reversing manoeuvre until a spotter was made available. As for the submission that the spotters might become distracted, if such an event were to occur, then the driver would be instructed not to reverse until they had the undivided attention and permission of the spotter.
62 I am unable, therefore, to accept that it is not practicable for the defendant to adopt either the use of horns (or some other method of signalling) or spotters or both. I reiterate the findings in the liability judgment that these type of measures are available to be implemented and capable of reducing or eliminating the risk that a reversing trailer creates. I wish to say, however, that I am not imposing these measures on the defendant. It is a matter for the defendant to determine the best way to ensure safety at the various depots visited by its drivers. What I am saying is that in my view there were and are reasonably simple measures available to be implemented that will either eliminate or reduce the risk to safety in connection with reversing trailers and it seems to me horn signals and spotters are two of such measures.
63 It is a positive step that the defendant provided its drivers with STE's policies and procedures for the Wollongong Branch, as prior to the incident the defendant's drivers were not aware of any traffic and pedestrian management plan for the Waverley Drive depot, indeed the Court found there was none. The documents, prepared by STE, are indeed detailed policies concerned with traffic management flow plans, risk assessments and controls and procedures for loading and unloading trailers at the site. However, these policies were prepared by STE. The evidence before the Court, is that these were forwarded by the defendant, to its employees, without any apparent adequate assessment of the policies and procedures or a risk assessment being undertaken of the Industrial Road depot.
64 I accept that Mr Peters read the policies, and assessed them to be satisfactory. However, I consider this method to be inadequate. First, there was no evidence before the Court of who, in fact, received the policies and procedures, although I note that Mr Peters said the distribution to drivers took place. A better procedure would be the maintenance of a register of every driver who attends that site with a requirement that they sign the register to certify that they have read and understood the policies for the site. This would ensure that no driver was overlooked and that a record could be kept for ensuring that those drivers receive any updated policies and procedures for the site.
65 Secondly, and perhaps more significantly, Mr Peters stated that he assessed STE's policies and procedures and deemed them satisfactory. I accept that Mr Peters has been involved in the transport industry since he was 17 years old and has accumulated a great deal of knowledge, both from a driver and management perspective, regarding issues and risks faced by those working in the transport industry,
66 However, I am not satisfied that this single assessment is adequate. First, there was no evidence to suggest that Mr Peters, although having a great deal of industry experience, has the necessary qualifications to appropriately assess the policies and procedures put in place by STE, for the purpose of assessing risk. The liability judgment established that Mr Peters knew, prior to the incident, that the location of the garden bed necessitated a driver exiting the southern depot to perform the reverse manoeuvre. He conceded that, because of the risk of a reversing trailer that, where possible, the number of reverse manoeuvres performed by a driver should be restricted. Yet, Mr Peters did not consider the garden bed to be a risk to safety, although it is clear that if he had thought it was a matter affecting safety he would have done something about it. Unfortunately, his assessment was flawed. In that light, and given the findings in the liability judgment concerning risk assessments, the defendant should have taken steps to ensure an adequate system was in place for assessing the policies and procedures at client depots.
67 There is no evidence that the defendant conducted a risk assessment at the new depot, or an analysis as to whether STE's policies ensured the defendant's drivers' safety at the Industrial Road depot. Whilst the evidence revealed that STE had conducted risk assessments, the obligation is on the defendant to satisfy itself - especially when it directs its employees to follow those policies and procedures - that those policies and procedures do ensure the defendant's employees' health and safety.
68 The conducting of a formal and adequate risk assessment at the site, and an adequate analysis of STE's policies and procedures in the context of the site, is a relatively simple step, and one that would ensure that all risks are appropriately identified. The evidence from the liability proceedings revealed that had the defendant been aware of the risk that the garden bed created to its drivers' health and safety, the defendant would have acted to remedy the risk.
69 I find that the steps implemented by the defendant following the incident are of limited effectiveness in guarding against the serious risk of a reversing trailer and that the defendant should only receive a minimal benefit in mitigation from the steps it has taken. I also consider it to be a relevant factor regarding the defendant's remorse and contrition over the incident.