austlii:nsw/NSWPIC/2025/305
General information, not legal advice.
NSWPIC
2025-07-01
Original judgment source is linked above.
(a) she injured her left shoulder and neck during the course of her employment with the respondent;
(b) the insurer accepted liability for the injury, with a deemed date of injury of 13 May 2023;
(c) as a result of the injury, the applicant suffered significant left-sided neck pain, pain through her left shoulder and tingling sensations down her left arm. The applicant also struggled with debilitating headaches which started in the top of her left shoulder and extended up her left sided neck, into her head and up to her scalp;
(d) the applicant consulted her general practitioner at Forster Tuncurry Medical Centre in relation to the injury who prescribed pain medication and referred the applicant for various investigations and to medical specialists;
(e) the applicant underwent physiotherapy treatment about twice per week, however she did not notice any significant benefit from that treatment and felt that it was flaring up her symptoms significantly. The applicant ultimately stopped the physiotherapy treatment in about August 2023 because the physiotherapist told her he was worried that he might be making her injury worse;
(f) on 10 August 2023, the applicant consulted orthopaedic surgeon Dr Stuart Kennedy in relation to her neck and left shoulder symptoms. Dr Kennedy told the applicant that there was no structural injury in her left shoulder and that therefore the cause of her symptoms was likely cervical spine injury. Dr Kennedy said that there was nothing that he could do in terms of treatment and review and he recommended that the applicant consult a neurologist or neurosurgeon to confirm a spinal injury;
(g) on 16 August 2023, the applicant consulted orthopaedic surgeon Dr Rob Kuru. Dr Kuru told the applicant that her clinical neck issues were caused by the injury and he recommended that she undergo nerve conduction studies;
(h) on 21 September 2023, the applicant again consulted Dr Kuru who reviewed nerve conduction study results and advised the applicant of the benefits and risks of proceeding with the surgery. A request for surgery was denied by the insurer;
(i) the applicant continued to suffer debilitating daily pain symptoms and restriction of movement in her neck which extends into her left shoulder, tingling and burning sensations down her left arm and shooting pains through her left arm up into the top of her shoulder and through the left side of her neck and head. As a result of the pain, the applicant is unable to engage in many domestic and personal activities that she previously enjoyed;
(j) the applicant does not believe that cortisone injections are appropriate for her because she does not want to undergo those repeatedly over the course of her life and she is looking for a more permanent solution, and
(k) the applicant wants to undergo the surgery because Dr Kuru has advised that it will likely improve her pain, range of movement and hopefully assist with her return to full work duties and previous quality of life.
(a) an investigation report and images depicted do not show the difficulty, restriction and discomfort that she experienced when she drove to local shops and bought bread;
(b) she continues to suffer from pain in her neck and left shoulder and she takes pain relief medication every day to manage her pain levels and symptoms, and
(c) she worries about the future and how her injuries may affect her if she does not undergo surgery.
Dr Sudipta Sarker, treating general practitioner
(a) the applicant reported a history that following the injury, she had developed pain radiating down her arm with global numbness in her hand, neck pain and headaches and that Lyrica pain medication and treatment by a physiotherapist had not been beneficial;
(b) on examination, Dr Kuru found that the applicant was acutely uncomfortable and very reluctant to move her neck, and it was not possible to perform a formal neurological examination due to her pain;
(c) Dr Kuru stated that an MRI Cervical Spine showed C5/6 and lesser C6/7 foraminal stenosis;
(d) Dr Kuru stated that clinically he felt it was possible that the applicant had had an aggravation of degenerative cervical disease with nerve irritation, causing symptoms in the arm. He also considered traction injury to the brachial plexus. He referred the applicant for a nerve conduction study which demonstrated no abnormality of the peripheral nervous system, and
(e) Dr Kuru stated:
"I do regard the proposed treatment in the form of a C5/6, C6/7 anterior cervical discectomy and fusion as reasonably necessary as a result of her work injury. With respect to criteria for reasonable and necessary treatment. The treatment is appropriate and the imaging has demonstrated foraminal stenosis consistent with Ms Hull's symptoms radiating into her arm. Alternative treatments in the form of time and analgesia have not been effective. Given the persistence of pain and failure to settle surgical treatment is appropriate. The cost of a 2 level anterior cervical discectomy and fusion would be in the region of $35,000 to $40,000. Anterior cervical discectomy and fusion is know, to be an effective treatment for relief of upper limb symptoms caused by nerve root compression in the neck. Anterior cervical discectomy and fusion is accepted common treatment for such pathology."
(a) since the injury, the applicant had pain radiating down her arm with a global numbness in her hand with pain extending up to her neck and associated headaches;
(b) the applicant was initially treated by a physiotherapist who was trying to get her to do some exercises but she stopped this as it exacerbated her pain and the applicant was taking Lyrica pain medication;
(c) on examination, the applicant was acutely uncomfortable, very reluctant to move her neck, and held her arm supported by her side with her other hand;
(d) an MRI Cervical Spine showed some mild cervical degenerative disease consistent with age, with some C5/6 foraminal stenosis, lesser C6/7 foraminal stenosis and C7/T1 foramen patency;
(e) Dr Kuru stated that it was possible that the applicant's underlying degenerative disease may be contributing to her presentation, but clinically he expected that her problem may be more from traction injury due to her plexus given the mechanism of injury;
(f) Dr Kuru recommended a nerve conduction study to see if it confirmed that diagnosis, noting that he expected that the nerve conduction study would be normal. Dr Kuru stated that in that case, the next step would be to try some foraminal steroid injections to see if that settled down the applicant's arm symptoms, and
(g) Dr Kuru stated that in the interim he reassured the applicant that the imaging of her neck and shoulders does not demonstrate any sinister pathology and she was safe to move her neck and arm as she was able. He recommended that she return to the physiotherapist and work hard on getting some movement and strength into her neck and arm.
(a) a nerve conduction study was not suggestive of any peripheral nerve injury;
(b) the applicant continued to have pain in her neck and her shoulder radiating down into her C7 and C8 dermatomes;
(c) Dr Kennedy discussed with the applicant proceeding with a C5/6, C6/7 anterior cervical discectomy and fusion and went through expectations, indications, risks and complications, including but not limited to infection, injury to the carotid neurovascular bundle, trachea and oesophagus, recurrent laryngeal nerve injury, spinal cord injury, nerve root injury, implant subsidence, migration and failure and pseudoarthrosis, and
(d) the applicant understood the risks and was keen to proceed with surgery.
(a) the applicant had failed non-operative treatment for C6/7 foraminal stenosis, and
(b) he sought approval for her to undergo a C5/6, C6/7 anterior cervical discectomy and fusion.
"1. I would regard a facet joint injection in this case as a complete waste of time and money. I am not sure on what basis Dr Anthony Smith opines that he would have a 70% chance of relieving Ms Hull's symptoms. If he is able to forward any reasonable quality evidence based literature to support that assertion, I would be happy to review it and consider it.
It is certainly reasonable that Ms Hull continue with non-operative treatment. That should consist of isometric exercise program for cervical spine in conjunction with the use of simple analgesics. When I last saw her she had significant symptoms which were not improving for greater than eight weeks and on that basis I felt it was reasonable to consider surgical treatment.
(a) he regarded the surgery as reasonably necessary treatment as a result of the applicant's injury and diagnosis of aggravation of C5/6, C6/7 degenerative disc disease;
(b) the surgery is appropriate and the imaging has demonstrated foraminal stenosis consistent with the applicant's symptoms radiating into her arm;
(c) alternative treatments in the form of time and analgesia have not been effective;
(d) given the persistence of pain and failure to settle, surgical treatment is appropriate;
(e) the cost of a two-level anterior cervical discectomy and fusion would be in the region of $35,000 to $40,000;
(f) anterior cervical discectomy and fusion is known to be an effective treatment for relief of upper limb symptoms caused by nerve root compression in the neck, and
(g) anterior cervical discectomy and fusion is accepted common treatment for such pathology.
Dr Stuart Kennedy, orthopaedic surgeon, shoulder and upper extremity surgery
(a) the applicant reported a history of worsening neck and upper back pain, which radiated down her arm in a neuropathic way and sensation of pins and needles in her arm and shoulder;
(b) on examination, it was difficult to examine the applicant's spine and shoulder because of the level of pain, however he noted tenderness of the applicant's cervical spine and thoracic spine on light palpation;
(c) Dr Kennedy noted that MRI of the left shoulder was essentially normal;
(d) Dr Kennedy opined that the applicant was experiencing neuropathic pain in her left shoulder and upper extremity, with no identifiable cause for shoulder specific pain. Dr Kennedy opined that the applicant's clinical presentation was consistent with neuropathic injury. Dr Kennedy did not believe that the applicant had sustained a significant structural injury to her left shoulder and therefore recommended a conservative approach with pain management and physiotherapy, with no indication for surgery to the left shoulder, and
(e) Dr Kennedy stated that it was possible that the applicant may have injured her spine from the assault and he recommended referral to a neurologist or neurosurgeon to assess spinal injury.
(a) the applicant was passive in her recovery and had not booked or engaged in the necessary medical appointments to facilitate a timely or sustainable return to work;
(b) diagnosis remained unclear at that time and that the ultrasound of the applicant's shoulder demonstrated no abnormality and an MRI Cervical Spine shows degenerative changes that the Nominated Treating Doctor (NTD) had advised did not explain the applicant's symptoms;
(c) the applicant demonstrated significant pain behaviours in front of the NTD but normal pain behaviours in front of the physiotherapist, and
(d) various agreed actions were noted.
(a) on 23 April 2023, a Left Shoulder Radiograph was reported to show no abnormality;
(b) on 5 June 2023, an Ultrasound Left Shoulder was reported to show no abnormalities;
(c) on 7 June 2023, an MRI Cervical Spine was reported to show diffuse cervical spondylosis with multilevel foraminal narrowing;
(d) on 19 July 2023, an MRI Left Shoulder was reported as normal apart from mild bursitis of the acromioclavicular joint, and
(e) on 6 September 2023, nerve conduction studies were reported to show no abnormality.
(a) the applicant reported ongoing left sided neck pain and left arm pain, and
(b) the applicant reported that physiotherapy increased her pain, and the applicant was reluctant to undergo cortisone injection without recommendation by Dr Kuru.
(a) Dr Bodel examined the applicant by Telehealth. On examination, Dr Bodel observed a restricted range of neck flexion, extension and rotation in all directions which is most restricted on rotation to the right. Dr Bodel noted an asymmetry of movement and dysmetria with 50% of the expected range on rotation to the right and 80% of the expected range of rotation to the left. Dr Bodel observed a restricted range of shoulder movement in the left shoulder, verified by the use of the goniometer over the video screen;
(b) Dr Bodel stated that having read the investigation report and viewed still shots of the applicant shopping for bread, in his opinion the activities observed were not in conflict with the applicant's complaint of neck pain and left arm pain;
(c) Dr Bodel opined that the applicant suffered an injury to the neck with at the very lease the aggravation, acceleration, exacerbation and deterioration to the disease process of disc pathology at C5/6 and C6/7 as a result of the injury and that the applicant's employment was the substantial contributing factor to the injury;
(d) Dr Bodel stated that the applicant's injuries appeared to be musculoskeletal based and he did not see the need for assessment by any other medical subspecialty at this time;
(e) Dr Bodel stated that the cost for the surgery is $25,000;
(f) Dr Bodel stated that all other conservative approaches had been tried and not been of benefit, and
(g) Dr Bodel stated that he believed that the surgery is reasonably necessary and appropriate in the circumstances. Dr Bodel stated that he tended to agree with Dr Kuru's recommendation and that there is a good chance and the probable outcome is that the surgery will significantly improve the applicant's function.
"A treatment letter from Dr Robert Kuru was noted on 12 June 2024. He gives very good clear reasoning as to why the anterior cervical decompression and fusion at C5/6 and C6/7 is appropriate and reasonably necessary treatment for the management of her injury. Signed statements from Ms Hull on 06 August 2024 and 16 December 2024 confirmed that she is keen to proceed with the surgery as offered by Dr Kuru and the local doctor's continuation notes are consistent with the ongoing medical management.
Finally, there are other reports of an x-ray that is showing no acute clavicle or proximal humerus fracture and there is mention of the ultrasound, but there is no report of that at present.
I note, therefore, that having read all this material, your inquiries in regard to the reasonably necessary treatment in the form of the anterior cervical decompression and fusion at C5/6 and C6/7 as to whether that is appropriate in this circumstance and arise as a consequence of the workplace injury. I am aware of the earlier episode which is mentioned in my report. I am satisfied, however, that the proposed treatment by Dr Kuru, who is a well-respected spinal surgeon, is reasonably necessary and appropriate for the management of the injury that occurred as a result of the work injury on 13 May 2023. The particular element of that which causally links the surgery to the injury is the traction element of the injury when her arm was twisted and pulled. This has caused the nerve root compression and that is the reason for the decompression and fusion."
(a) on examination, Dr Smith noted that the applicant's neck movements were limited by pain of one half the expected range in all directions, the right shoulder had normal range of movement but the left shoulder would not move more than 30 degrees in any direction without complaints of pain. Dr Smith noted a loss of sensation in the left upper limb and a global weakness in all movements of the left upper limb, extending from the small muscles of the hand, through to and including left shoulder elevation and rotation of the neck to the left;
(b) in his opinion, the applicant gave a history, considering her symptoms, that was suggestive of a neck problem. There was no radiological evidence of any shoulder problem. Dr Kennedy found the applicant's left shoulder to be clinically normal, so the cervical spine was the only likely possible source of the applicant's symptoms. Dr Smith had not seen the radiology. The changes described in the MRI Cervical Spine were within normal limits in the applicant's age group;
(c) in his opinion, the applicant had a very histrionic presentation and inconsistent presentation and was manufacturing physical signs and she was much better than she made out. applicant was a "very poor surgical candidate";
(d) any exacerbation of cervical degenerative disease caused by the injury would have resolved on its own accord, with or without treatment, after three months at the most;
(e) from an orthopaedic perspective, the applicant was fit to work with no restrictions, although it may be advisable to avoid repetitive overhead activity;
(f) ordinarily, he would consider that the applicant had not had sufficient nonoperative treatment. Disregarding the applicant's history presentation, theoretically, she could respond to manipulative physiotherapy with traction undertaken three times a week, for two weeks, perhaps three weeks, augmented with an effective anti-inflammatory medication. Injecting the facet joints on the left-hand side at C5-6 and C6-7 had some seven chances out of ten in providing symptomatic relief for weeks, months or years;
(g) regarding the applicant's current behaviour, he opined that it was unlikely that any treatment offered would be successful, including operations;
(h) there was nothing remarkable about the MRI findings of the neck, noting that 90 to 95% of all neck symptoms emanate from degenerative pathology at C5-6 and C6-7. The applicant's degenerative pathology is most marked at those two levels, which is normal in her age group. In the event one was going to do an operation, one would do an anterior interbody fusion at C5-6 and C6-7. She is a very poor surgical candidate and is unlikely to improve. She is manufacturing physical signs, and in my opinion, she is manufacturing symptoms, and
(i) surgical intervention is unlikely to have any effect on the applicant's current symptomatology and is not indicated.
(a) he referred to his previous report and examination of the applicant on 31 October 2023 and noted that the applicant had a "consistent presentation", that that he considered her symptoms emanated from the cervical spine, and her shoulder was unlikely to be producing any symptoms and that she could have had an aggravation to her cervical degenerative disease that was previously asymptomatic, but he would have expected her symptoms to resolve of their own accord within three months, and
(b) referring to his previous report,
"It was my opinion that, theoretically, she had not had sufficient nonoperative treatments regarding her cervical degenerative disease. I suggested some nonoperative treatments that often relieves cervical spine symptoms. Despite an incidence of cervical degenerative disease of 100% in men and women aged 60 and over, only a very small number of men and women have enough symptoms from degenerative disease in the cervical spine to warrant operative intervention. We all get some symptoms from our cervical degenerative disease from time to time. The symptoms are generally amenable to treatment. There is no treatment that always works.
I refer to my letter of 10 November 2023. She had pain in the left arm up to the shoulder and into the neck occurring in the incident of 14 May 2023. Just because a patient does not have neck pain, does not exclude the diagnosis of symptomatic pathology in the cervical spine."
"60 Compensation for cost of medical or hospital treatment and rehabilitation etc
(1) If, as a result of an injury received by a worker, it is reasonably necessary that:
(a) any medical or related treatment (other than domestic assistance) be given, or
(b) any hospital treatment be given, or
(c) any ambulance service be provided, or
(d) any workplace rehabilitation service be provided,
the worker's employer is liable to pay, in addition to any other compensation under this Act, the cost of that treatment or service and the related travel expenses specified in subsection (2)."
"The standard test adopted in determining if medical treatment is reasonably necessary as a result of a work injury is that stated by Burke CCJ in Rose v Health Commission (NSW) [1986] NSWCC2; [1986] NSWCC 2; (1986) 2 NSWCCR 32 (Rose) where his Honour said, at 48A-C:
"The question is should the patient have this treatment or not. If it is better that he have it, then it is necessary and should not be forborne. If in reason it should be said that the patient should not do without this treatment, then it satisfies the test of being reasonably necessary."
"In the context of s 60 the relevant matters, according to the criteria of reasonableness, include, but are not necessarily limited to, the matters noted by Burke CCJ at point (5) in Rose (see [76] above), namely:
(b) the appropriateness of the particular treatment;
(c) the availability of alternative treatment, and its potential effectiveness;
(d) the cost of the treatment;
(e) the actual or potential effectiveness of the treatment, and
(f) the acceptance by medical experts of the treatment as being appropriate and likely to be effective.
With respect to point (d), it should be noted that while the effectiveness of the treatment is relevant to whether the treatment was reasonably necessary, it is certainly not determinative. The evidence may show that the same outcome could be achieved by a different treatment, but at a much lower cost. Similarly, bearing in mind that all treatment, especially surgery, carries a risk of a less than ideal result, a poor outcome does not necessarily mean that the treatment was not reasonably necessary. As always, each case will depend on its facts."
The availability of alternative treatment and its potential effectiveness
(a) pain relief medication;
(b) physiotherapy treatment, and
(c) facet joint injections.
The actual or potential effectiveness of the treatment
The acceptance by medical experts of the treatment as being appropriate and likely to be effective
Does the need for the treatment arise as a result of a work injury?
[2] [1986] NSWCC2; [1986] NSWCC 2; (1986) 2 NSWCCR 32.
[4] [1986] NSWCC2; [1986] NSWCC 2; (1986) 2 NSWCCR 32.
Hull
Estia Health [2025] NSWPIC 305
(1986) 2 NSWCCR 32