Dealings between the Mistrys and Henley Arch
17 In 2010 to 2011, the Mistrys purchased and constructed their first house under a house and land package from Henley Arch. According to the evidence led before me, the Mistrys were well contented with Henley Arch's design and construction work on their first house.
18 On 19 March 2013, the Mistrys entered into a contract of sale to purchase the Circus Avenue property, ie the land only for $279,000; the land was part of a subdivision development known as Stage 8, "Kingsford", Point Cook. Settlement was to be 10 days after registration of the relevant plan of subdivision and the issue of title. This did not occur until the end of September 2013.
19 On 5 April 2013, the Mistrys visited the MainVue display homes at Saltwater Coast in Point Cook. At this time, the Mistrys expressed interest in having Henley Arch construct a project home for the Circus Avenue property. During that visit to the display homes at Saltwater Coast, the Mistrys paid Henley Arch a deposit of $800.
20 At some stage, although this was denied by Mr Mistry, Henley Arch's step by step guide was provided to the Mistrys which set out the process involved from the initial consultation with Henley Arch through to the commencement of construction. The guide provided as follows:
(a) Under Step 1, what was contemplated was an initial consultation with a Henley Arch consultant which involved an inspection of a display home of the client's desired MainVue house. The client then paid Henley Arch a fully-refundable $850 deposit to secure the base house price and for Henley Arch to provide an initial quotation based on the client's selection of the house, façade and other inclusions including the electrical layout of the chosen home; I note that the Mistrys though only paid $800. Once the client had confirmed their various options to customise their chosen home, Henley Arch issued a final quotation which reflected those selected options. The client then paid Henley Arch a second deposit of $650 prior to signing the final quotation. The payment of the total deposit of $1500 ($850 initial deposit and $650 second deposit) then triggered the creation of a tender document based on the client's desired options. The $1500 deposit was not refundable once a soil test and site survey had been ordered.
(b) Step 2 involved the client making arrangements to finance the new house. Henley Arch required the client to obtain finance pre-approval. At this stage, Henley Arch confirmed whether the desired house was able to physically fit on the client's land.
(c) Step 3 involved a colour styling consultation with an interior designer. The purpose of the consultation was to confirm internal and external colour selections.
(d) Step 4 involved Henley Arch issuing the client a tender document which incorporated the client's choice of façade, catalogue options (such as render options) and an accompanying site plan for the house. Once the client accepted the tender, they were required to pay Henley Arch a further $1650, which was non-refundable, in order for Henley Arch to prepare the working drawings for the construction of the house.
(e) Step 5 involved Henley Arch providing the client with a HIA New Homes Building Contract for review and, if appropriate, execution. Henley Arch arranged with the client an appointment to sign the contract at a MainVue sales office. Once the client signed the contract, they were required to pay a further deposit, being the balance of 3% of the tendered price less the amount of the deposit already paid. The client also needed to provide proof that they had obtained the appropriate finance to meet the value of the contract.
(f) Step 6 involved Henley Arch submitting applications for building permits and finalising the construction drawings. Once the client provided confirmation from the client's financier that the funds could be released for payments to be progressively made to Henley Arch, construction then commenced.
21 On 30 April 2013, Henley Arch sent the Mistrys a provisional sales quotation which included a proposed siting plan for an Amalfi house (AM532) with an Eclipse façade applied. The provisional sales quotation explained that the proposed Eclipse façade could have a "part render" option which would cost an additional $900 over the base price.
22 In early May 2013, the Mistrys visited the MainVue office of Henley Arch at Williams Landing. It appears that at this time the Mistrys may have obtained a copy of the Amalfi Avenue floorplan during this visit.
23 On 10 May 2013, Henley Arch provided the Mistrys a further provisional sales quotation and proposed siting plan for an Amalfi AM532 design with an Avenue façade. The quote stated that applying the Avenue façade would cost an additional $10,400 over the base price.
24 On 21 May 2013, Mr Mistry signed a Henley Arch "sales siting document". That document showed the word "Avenue" crossed out by hand and replaced with the word "Eclipse". One can infer that from this time the Mistrys no longer wanted a house with the Avenue façade, but instead one with the "Eclipse" façade. I am also able to infer that one of the reasons that the Mistrys wanted to proceed with the $900 Eclipse façade instead of the $10,400 Avenue façade was due to budgetary constraints in relation to their finances at this time.
25 On 23 May 2013, Henley Arch sent the Mistrys a provisional sales quotation, which was identified as "Version 4", of $193,900 for the Amalfi AM532 design with the Eclipse façade "part render" option and included a number of amendments (including to price) as required by the Mistrys and the physical parameters of the site itself.
26 Page 10 of the Version 4 sales quotation contained the following text:
I/we acknowledge that information contained or embodied in this sales quotation document and any and all documents (whether in material or electronic form) disclosed ("Information") to you by or on behalf of Henley Property Group ("Henley") is and remains at all times confidential to and the exclusive property of Henley.
I/we undertake to use all reasonable endeavours to keep Information secure against unauthorised loss, use or disclosure. I/we also undertake that such Information will be kept confidential and shall be used for the sole purpose for which it was disclosed to you.
27 On 29 May 2013, Henley Arch provided the Mistrys with a further provisional sales quotation (identified as "Version 5") for the Amalfi AM532 design but with an Eclipse façade "front render" option which cost an additional $3000 above the base price. The quotation also contained various other additional anticipated costs that reflected the Mistrys' instructions. This document was signed by the Mistrys. The text on page 10 of the Version 5 provisional sales quotation was identical to page 10 of the Version 4 provisional sales quotation. The Mistrys' signatures appeared immediately below these acknowledgements and undertaking. So, at this time at the latest, the Mistrys knew or, at the least, ought to have known of Henley Arch's apparent ownership of its various designs and that they were not free to use the floorplans given to them or obtained by them as they saw fit. The Mistrys gave evidence before me, which I will discuss later, that they never read these acknowledgements. This is surprising. But in any event they agreed that if they had read them, they would have understood their general tenor.
28 In June 2013, the Mistrys and Henley Arch had various discussions about the colour scheme to be applied to the proposed house to be built on the Circus Avenue property.
29 On 22 July 2013, Michael Charlesworth, a sales consultant for Henley Arch, emailed the Mistrys a proposed site plan and a floorplan of the Amalfi AM532 with the Eclipse façade "part render" applied. A copy of this floorplan (the Mistrys specific floorplan) is annexure C to my reasons. This floorplan had been prepared by Rosalyn Carter, Henley Arch's employee, who had used the Amalfi AM532 Eclipse floorplan but incorporated the various amendments requested by the Mistrys and the smaller size required by the site. However, not all of the Mistrys' requested changes to the base Amalfi AM532 floorplan were included in this floorplan. Usually at this point in the process, Henley Arch did not develop full plans where there was a chance that the client might decide not to proceed to construction or because soil and survey reports were not completed or the land had not yet been "titled". Henley Arch's Step by Step Guide under the heading "Step 4 - Tender Agreement" stated that site plans were provided at the tender stage and not working drawings.
30 On 24 July 2013, Henley Arch provided the Mistrys with a document titled "Authorised Tender" and described as "Tender 2" for the house proposed to be built on the Circus Avenue property. This document was signed by the Mistrys either that day or shortly thereafter. The document showed the price for the house ($247,693) to be built in accordance with the Mistrys specific floorplan that had been sent to the Mistrys on 22 July 2013. In accordance with that tender document, the Mistrys paid Henley Arch a deposit of $1650. The tender document contained the following text, which was situated above the Mistrys' signatures:
I/we acknowledge that information contained or embodied in this tender document and any and all documents (whether in material or electronic form) disclosed ("Information") to the Owner by or on behalf of the Builder is and remains at all times confidential to and the exclusive property of the Builder.
I/we undertake to use all reasonable endeavours to keep Information secure against unauthorised loss, use or disclosure. I/we also undertake that such Information will be kept confidential and shall be used for the sole purpose for which it was disclosed to the Owner.
31 Between that time and September 2013, further correspondence was exchanged regarding various changes to the tender that the Mistrys wanted. One such request was to convert a particular room, which was then designated to be a powder room, to a prayer room. This was first proposed by the Mistrys at a meeting with Henley Arch on 7 August 2013.
32 On 6 September 2013, Henley Arch provided an authorised tender (Tender 6) to the Mistrys for the Amalfi AM532 with an Eclipse façade "part render" option and various variations to the base house as required by the Mistrys (the September tender). Further, the September tender showed that the "Eclipse - Feature Tiles to 2 Piers (Amalfi Series)" had a price of $2000.91. The September tender also showed that the laundry would have, instead of a standard linen cupboard, a "part broom cupboard and part linen cupboard". The total price for the house as shown in the September tender was $249,536.93.
33 Later on 6 September 2013, Mr Mistry reminded Henley Arch that he and his wife wished to change the powder room to a prayer room, and asked that the floorplan be amended accordingly.
34 On 9 and 17 September 2013, Mr Charlesworth requested that the Mistrys provide confirmation as to when the transfer of land to the Mistrys of the Circus Avenue property would occur under their land purchase contract.
35 In an email dated 16 September 2013, Mr Mistry wrote to Mr Charlesworth and referred to the September tender saying: "so far what you have given me I am happy with it. So I can sign the contract on that but as per your Step by Step procedure we need to give you 3% of the contract price and also bank letter."
36 On 17 September 2013, the September tender was signed by the Mistrys and sent to Henley Arch. The September tender contained the following text situated above the Mistrys' signatures:
I/we acknowledge that information contained or embodied in this tender document and any and all documents (whether in material or electronic form) disclosed ("Information") to the Owner by or on behalf of the Builder is and remains at all times confidential to and the exclusive property of the Builder.
I/we undertake to use all reasonable endeavours to keep Information secure against unauthorised loss, use or disclosure. I/we also undertake that such Information will be kept confidential and shall be used for the sole purpose for which it was disclosed to the Owner.
37 On 24 September 2013, Mr Mistry asked Mr Charlesworth "how are you coming along with Final drawings and Final Tender? Can you please reply when you get chance?" Mr Charlesworth replied that day saying "Everything is going well … your file is in drafting to make the necessary electrical amendments".
38 On 25 September 2013, title to the Circus Avenue property was transferred to the Mistrys. As such, and by reason of the position of both parties, the Mistrys could not have entered into a contract to build their home with Henley Arch until 25 September 2013 at the earliest. Henley Arch would not agree to build without the owner having title. The Mistrys could not so contract to build until they had finance in place, but such finance was to be secured by a registered mortgage which could only be given when they had title. The Mistrys did not inform Henley Arch of this title transfer until 7 October 2013.
39 On 1 October 2013, Mr Mistry requested a further update on the status of the contract to build and final drawings, noting that he wished to progress to signing the building contract with Henley Arch and hoped that construction would commence before the end of the year. Mr Charlesworth responded later that morning asking which date Mr Mistry would prefer to set for the contract signing appointment, and expressed his confidence that construction would commence before the end of the year. Mr Charlesworth also asked for confirmation that settlement of the title transfer of the Circus Avenue property had occurred. Following an exchange of emails that afternoon, Mr Charlesworth and Mr Mistry agreed that the Mistrys would sign the building contract with Xavier Pearson of Henley Arch on Saturday 19 October 2013.
40 On 7 October 2013, Mr Mistry requested that the contract signing date be brought forward a week from 19 October 2013 to Saturday 12 October 2013. Mr Charlesworth replied later that day saying that he would check with Mr Pearson as to whether this was possible.
41 On 8 October 2013, Mr Charlesworth advised Mr Mistry that the contract would have to be signed at Henley Arch's head office at Mount Waverley, and that the appointment would have to be scheduled on a weekday as Mr Charlesworth did not work on Saturdays. Mr Mistry responded by email later that day expressing his confusion; he asserted that he had been told different information by Mr Pearson and Mr Charlesworth. Mr Mistry also stated that he and Mrs Mistry could not sign on weekdays as they worked and had already taken sufficient time off work. Mr Mistry concluded by saying "We need to find some other ways?" As a result, Mr Charlesworth offered to sign after hours on a weekday.
42 On 14 October 2013, Mrs Mistry asked Mr Charlesworth whether he had finalised the "contract, time, date and place" for the signing. Mrs Mistry stated that she and her husband wanted to "have construction started ASAP as land is released and ready to build" and asked whether construction would commence before the year's end. Further, she asked "if you require anything in this regard please let us know" and signed off: "With many thanks and regards, Priyanka and Abhishek Mistry".
43 Later that day, Mr Charlesworth informed Mrs Mistry that the signing appointment could be accommodated on a Saturday. He asked whether Saturday 26 October 2013 was a convenient date for signing at either Henley Arch's head office or its Point Cook sales centre. Mrs Mistry replied that day, thanking Mr Charlesworth for his "prompt reply" and asking to sign the contract on Saturday 2 November 2013 at the Point Cook sales centre. Mrs Mistry also stated "I hope you understand why we want to have things finalised early. Rest all sound good."
44 On 15 October 2013, Mrs Mistry contacted Mr Charlesworth and indicated that she wanted a further change to the laundry by inserting a single broom cupboard. Mr Charlesworth responded that evening, requesting that the Mistrys confirm a number of matters regarding pricing. He sought confirmation that the Mistrys wanted a "front render" to the façade. Further, he advised that it would cost an additional $1010 for the proposed change to the laundry.
45 Later in the evening of 15 October 2013, Mrs Mistry expressed her confusion to Mr Charlesworth as to how the price of the façade render was calculated. Further, Mrs Mistry expressed her frustration at having her queries relating to the laundry misunderstood, and said that "we are quite upset with the things happening at this moment". She asked to postpone the signing appointment to 2 November 2013. The full text of her email is as follows:
Hi Michael
Thanks for your reply.
Does that mean, to have full render with tiles on pillar are going to cost $3000 + $2900 = $5900 ???
As we were in impression that pillar and rest render are going to cost us $2000 + $900 = $2900, which is mentioned on tender-6.
Abhishek had asked this question by mail on 15th August 2013 @ 8.22am and you replied back in that regard on 23rd August at 5.10pm saying that "the price for $900 render to front is correct and noted in your render."
If the cost is going to be $5900 then we would stick with the option we chose at first which is full rendering with two different colors as per color appointment. We won't have tiling option on pillar.
Laundry option-5 (HPG05060) with single broom cupboard (no charge), we asked at color appointment and it is mentioned in the picture I sent you today as well. The price you have given us is for Option-5A
Abhishek had inquired about laundry option by mail on 26th August 2013 at 9.47am and you replied back on 6th September 2013 at 10:45am saying that: "laundry option-5 is in your tender document, the broom cupboard is no charge however it is an upgrade to select laundry option 5"
My apology but these are the things we had already inquired and got misunderstood.
We are making our dream home and we have our budget to go with. Such situations upset us.
We are been blamed for delaying contract process. After having look to all emails and conversations, I hope you will understand who is delaying this process. We want to have things very clear, not asking for same things again and again and waste your and our time. We just want things clear and smooth, nothing else. We have never paid late or delayed in providing any documents.
There is nothing personal.
Our first home is built by Henley and we are really very happy with it. That's the reason, we are back with Henley (Mainview).
We are quite upset with the things happening at this moment. I would like to post pond our appointment to 2nd November if that's alright with you.
Regards
Priyanka & Abhishek Mistry
46 On 16 October 2013, Mr Charlesworth emailed Mrs Mistry a copy of an authorised tender, described as "Tender 8" (the October tender). The October tender provided for the Amalfi AM532 Eclipse "part render" façade, which was the same façade and render option stipulated in the September tender. The October tender showed that the laundry option would cost $610 and that the additional broom cupboard would be free of charge. The total cost of the house under the October tender was $253,982.96.
47 Soon after Mr Charlesworth provided the October tender, Mrs Mistry responded to Mr Charlesworth explaining that she would discuss this tender with Mr Mistry and let Mr Charlesworth know about render options and a contract signing date. Mrs Mistry also noted that the October tender did not include provision for a fly screen as apparently previously requested by Mr Mistry. Mr Charlesworth responded: "I will look into this and have this item [ie the fly screen] added to your tender document. Once you have confirmed your render options I will finalise the tender for you". The Mistrys did not respond to Mr Charlesworth's email and made no contact with Henley Arch until late November 2013.
48 The Mistrys' state of mind as at 16 October 2013 was a major point of contention at trial. Henley Arch contended that at this point in time, the Mistrys showed no unwillingness to continue with Henley Arch and that the only outstanding issue was the Mistrys' selection of render options. Contrastingly, Mr Mistry contended that at this time, he and his wife had decided not to further engage with Henley Arch and explained his state of mind in the following terms:
I was so disturbed at the time because the things was going on for five months and I had - like, I was - mentally, I was not prepared to talk about those things again because it was just a, like, nightmare kind of thing, like, you know, for five months, so I said - even though he's giving us everything, but I don't want to go ahead because I was so frustrated under my financial burden that I couldn't go ahead with that at all. Yes. That's what I said to [Mrs Mistry]. And like, because we building our dream home, like, you know, I was - if - I was not ready. She said, "You want to go ahead?" and then we decided we don't want to go ahead. That's it.
49 Generally, the Mistrys gave evidence before me that they were very unhappy with Henley Arch's behaviour in terms of the constant changes, delays and the failure to incorporate their changes in the various tender versions and that it was for that reason that on or around 16 October 2013 they decided not to proceed further with Henley Arch. I must say that I found their evidence concerning their state of mind and motivations at this time to be unreliable if not confected. I will elaborate on this aspect later, but I would at this stage make the following observations.
50 The Mistrys criticised Henley Arch regarding the number of tender versions created over the period of Henley Arch's engagement. In evidence, Ms Belinda Jane Findlay, General Counsel of Henley Arch, noted that the number in this instance was more than usual. The evidence of Mr Milan Veljanovski, Business Operations Estimating Leader of Henley Arch, was that a normal number of tender documents was somewhere between three and five. The final tender produced for the Mistrys was labelled version "8". Mr Veljanovski explained the process by which a new tender was produced in the following terms:
So there is a tender presentation, which is based on tender document 1. That usually happens between our tender presenters and a client. From there any changes made on the day automatically goes to a tender document number 2. So tender document number 2, client signs, they pay a deposit and then it's the next stage. So from there to contract signing there is a four, six week period where a client can actually make amendments to the actual tender. So if that is the case, obviously via email, phone, whatever it may be, those additions are then added in and we have a new tender document.
51 There was evidence of many email exchanges between the Mistrys and Henley Arch regarding amendments or changes requested by the Mistrys. There were also detailed meetings between the parties. Given this evidence, the number of tender versions in this instance was unsurprising. I do not see any objective basis to support the Mistrys' criticisms of Henley Arch's conduct.
52 Let me continue with the chronology of the communications between Henley Arch and the Mistrys. On 19 November 2013, Mr Charlesworth emailed Mrs Mistry and stated: "I am yet to receive a response from you regarding your contracts, and also confirmation on your render option presented to you. Can you kindly confirm with me what you would like to do?" The Mistrys did not respond to this email.
53 On 27 November 2013, Mr Charlesworth again followed up with Mrs Mistry and said "I am yet to hear from you regarding your intentions in building with MainVue. Can you please call or respond to my email at your earliest convenience?"
54 On 28 November 2013, Mr Mistry replied to Mr Charlesworth and said "we have decided not to go ahead with MainVue for our next home". This was the first time the Mistrys had indicated to Henley Arch that they no longer wished to continue with their engagement with Henley Arch. It was also the first communication between the parties since 16 October 2013.