[2025] NSWCATOD 54
General information, not legal advice.
NCAT Occupational
2025-05-08
Member Decision
Original judgment source is linked above.
Pursuant to s 64 of the Civil and Administrative Tribunal Act 2013 and cl 7 of Schedule 5D of the Health Practitioner Regulation National Law (NSW), the name and address of the person listed in the Schedule to the Complaint as well as the name and address of the person's son and daughter, are not to be disclosed
"1. I had credentials for CVADs in New Zealand that I initially thought would be recognised here in Australia. It was not mentioned at any point of my employment at WNSWLHD, that I needed to be signed off again for this. They allocated me patients with CVADs multiple times which had me thinking I can access and deaccess them and nobody checked or asked me if I needed help since they should have known that I wasn't signed off and will need someone signed off to do them for me. I have always been used to completing all my tasks on my shift and avoid handing over unfinished tasks onto the next shift thus, even though it was not urgent, it was one of the doctors' orders so I did try and carry it out before my shift finished.
2. This has been the first and biggest mistake I have made in my entire nursing career. I became so overwhelmed with how busy my shift was that day. I had another MET call prior to this happening and I was trying to catch up with all my tasks that I mistakenly removed the CVC whilst the patient was sitting. I never intended to inflict harm to my patient and I am deeply saddened that something I did contributed to his deterioration. I tried my hardest best to resuscitate him and have felt remorseful of what happened since then.
3. Being the nurse assigned to the patient, I was the one helping by the bedside. There was someone else transcribing everything that was happening during the rapid response. I assume they have documented the events and interventions done which I would not have been able to do since I was actively doing the interventions to the patient. The incident really affected me that I could not think straight afterwards hence, the lack of clear documentation.
4. I honestly, cannot remember what I have written in my notes that day. I was too affected and my mind has been so clouded with guilt and regret. It was the first time something like this has happened and I didn't know how to react and cope. Since the incident, the hospital decided to put me under supervision on my shifts however, it became all too much for me. I have been notified of some gossiping around the hospital and given the severity of my mistake, I couldn't cope and focus that I thought it was best to resign from my position. This issue has been raised and investigated on by the WNSWLHD themselves. I did not respond and let them do the necessary processes and investigation and patiently waited for their decision. They have decided to put me on the Service Check Registry and they have also submitted a complaint against me for the same issue to the Nursing and Midwifery Council which I have responded to. The Nursing and Midwifery Council is still in the process of reviewing/investigating the said complaint. I am unsure of what the future holds for me but I hope they know how deeply sorry and remorseful I am of what happened and that I had and will never have any intention to harm my patients.
I would like to ask that my response be used for the Commission's assessment purposes only. Thank you."
"Reflection on Issues Raised:
I did not have any intention to harm my patient. I am very sorry for my mistake. I am deeply sorry for the patient and his family. I am saddened to know that he has passed away and that something I did contributed to his early passing. It has immensely impacted my life and I do not wish for it to ever happen to anyone.
I had CVAD and other credentials in New Zealand. The orientation process I had when I started was a little bit tricky as I they had trouble with the logins and access to resources. I was not told at any point that I had to be signed off again to do interventions with the patients. I should have been more careful and asked about these things when I started.
I was used to always try and do all the doctors' orders in the morning on my shift and try my best not to handover tasks.
That day, I was overwhelmed with how busy my shift was going. From one METCALL to the other and only wanted to complete my tasks for the day.
I acted as fast as I can and did all my best to resuscitate him. It was a big mistake for me. I should have known better and should not have let the pressure and chaos get to me.
This incident has deeply affected me. The hospital decided to put me under supervision until they deemed me safe to practice on my own. I tried to come to work and do my duties however, I didn't last long that I had to resign. I have been notified of some gossiping going around the hospital and I guess, also thinking about how big of a mistake I made, it all just affected me in a way that I could not focus on my duties anymore and I lost motivation given the severity of my mistake. This is the first time in my entire career that this has happened, and will make sure to be the last, so I had a hard time coping. I felt that I needed a breather and let everything sink in then eventually face the consequences of my action.
Again, I had no intention to bring any harm to my patients. Going back to everything that had happened, I should have been more careful and mindful. I have been a nurse for more than a decade including my experience in the Philippines, and all I have ever wanted was to care for and serve my patients with the best care possible.
From now on, I will ensure that I know what my scope of practice is. I will ask and seek guidance regarding hospital protocols as I know that each country and each hospital differs regardless of my previous credentials. I will ensure that I will be practicing safely and will put patient safety as my top priority."
"The conditions given are just too hard for the institutions to cater with.. being short staffed everywhere. I don't think anyone can cater with direct supervision right now."
"I know this is not an excuse but 2 weeks prior someone pulled out a cvv on the same ward with the same results and had no complaints done.. As I remember so well I came from an emergency next door.. was a busy morning and had no breaks and lunch done.. I was really thinking hard of getting that lunch that time. I've owned to my mistake and has not received any support from nwsma. I am very sorry for what have happened and would like to get back to nursing. I have to do supervisions on my practice until deemed okay to practice on my own. I really badly need to be back to the work I loved for half my life.. My life can't be any more than crap.. im broke, no family, no job.. This is the only things that gives me hope."
"Mr Von Karla Almero Salvoza ('the practitioner') of Dubbo being a nurse formerly registered under the National Law,
AMENDED COMPLAINT ONE
is guilty of unsatisfactory professional conduct under section 139B(1)(a) of the National Law in that the practitioner has engaged in conduct that demonstrates the knowledge, skill or judgment possessed, or care exercised, by the practitioner in the practice of nursing is significantly below the standard reasonably expected of a practitioner of an equivalent level of training or experience.
...
AMENDED PARTICULARS OF COMPLAINT ONE
Procedure- Removal of CVAD
1. On 13 April 2022, in the Surgical Inpatient Unit at DBH, the practitioner inappropriately removed a CVAD from Patient A's neck in circumstances where:
(a) Patient A was sitting upright in a chair instead of lying supine or in the Trendelenburg position; and/or
(b) he applied a non-occlusive dressing (gauze and Hypafix) to the CVAD removal site rather than an airtight/occlusive dressing; and/or
(c) he was not appropriately credentialled to perform this procedure at DBH; and/or
(d) he was acting outside the scope of his qualifications and expertise.
Post-Procedure Conduct
7. On 13 April 2022, at DBH, following his removal of the CVAD from Patient A's neck the practitioner failed to respond appropriately to Patient A's deteriorating condition when he:
a. did not make any efforts to resuscitate Patient A; and/or
b. did not assist Patient A while waiting for the MET to arrive.
Record Keeping
11. The practitioner failed to record adequate and accurate clinical notes for Patient A on 13 April 2022 when he:
a. recorded inaccurate information that Patient A was nil by mouth for theatre in circumstances where another nurse had noted earlier that Patient A was able to eat and drink as theatre had been cancelled;
b. did not document the integrity of the CVAD tip;
c. did not document a post-procedure patient assessment including observations following removal of the CVAD;
d. did not document a timestamped observation data reflecting Patient A's subsequent deterioration; and
e. did not complete a sufficiently detailed incident report following the MET call.
COMPLAINT TWO
The practitioner is guilty of professional misconduct under section 139E of the National Law in that the practitioner has:
i. engaged in unsatisfactory professional conduct of a sufficiently serious nature to justify suspension or cancellation of the practitioner's registration, and/or
ii. engaged in more than one instance of unsatisfactory professional conduct that, when the instances are considered together, amount to conduct of a sufficiently serious nature to justify the suspension or cancellation of the practitioner's registration.
(1) Mr Salvoza's conduct in the removal of the CVAD;
(2) his failure to respond after its removal; and
(3) his inadequate and inaccurate record-keeping of the event.
"Received pt awake, alert and oriented
Obs stable BTFs
On NBM as per team with IVFs ngoing. VIP=0
CVC was insitu with dx peeling off
IVC on R arm VIP=0
family was present during mane handover.
meds were with held as per NBM going to OT order.
IVABS given by RN Jessica
Routine Obs checks were done around lunchtime
family in attendance
pt. was sitting on bed side chair. with IDC insitu
CVC line was removed; firm pressure dressing with combine and hypafix dressing
?loosen with facial hair on obstruction of it sticking. reinforced with nearest surgical tape.
pt. went pale and metcall was called. transferred to ICU"
"The expected standard of practice for performing a CVAD removal is that it is to be indicated by the medical team for removal, the procedure is performed by aseptic technique and the patient is placed flat on their back or ideally with their head tilted downward slightly, this is to ensure that there is suitable pressure in the veins to decrease risk of introducing air during the removal of the catheter. This process is explained to the patient whilst setting up for the procedure. Following the removal an airtight dressing is to be applied for a period of at least 24hrs and the patient should remain flat for 30-60mins post removal before being sat upright again.... If a patient were sitting out of bed, it would be expected practice that the patient would be returned to their bed for the procedure or at the very minimum laid supine in an appropriate piece of equipment (ie reclining 'fall out' chairs)."
(1) He removed the CVAD while Patient A was sitting upright.
(2) He used a non-occlusive dressing, contrary to requirements for an airtight/occlusive dressing.
(3) As Mr Salvoza did not possess the required certification for the procedure, he should have referred it on to a certified staff member or obtained supervision. (This is consistent with the Nursing and Midwifery Board of Australia - Code of Conduct for Nurses which states that nurses must work within their scope of practice.)
(4) He did not reposition the patient following the removal of the CVAD; "follow the DRSABC algorithm of basic life support"; or even apply oxygen while waiting for the emergency staff to respond.
(5) Mr Salvoza's records were inadequate in that:
(a) Following removal of the CVAD he did not record the integrity of the tip or a post-procedure patient assessment:
(b) There was no time-stamped observation data of the change in Patient A's condition;
(c) He did not record observations on the time he activated the MET call; and
(d) There was an overall lack of detail and imprecision regarding the patient and Mr Salvoza's conduct in carrying out the procedure.
139B Meaning of "unsatisfactory professional conduct" of registered health practitioner generally [NSW]
(1) Unsatisfactory professional conduct of a registered health practitioner includes each of the following -
(a) Conduct significantly below reasonable standard
Conduct that demonstrates the knowledge, skill or judgment possessed, or care exercised, by the practitioner in the practice of the practitioner's profession is significantly below the standard reasonably expected of a practitioner of an equivalent level of training or experience.
...
"Determining whether the 'knowledge, skill or judgment' possessed by a practitioner, or the 'care exercised' by a practitioner is significantly below the standard reasonably expected, in order for the elements of s 139B(1)(a) to be established, requires the undertaking of an evaluative process. A benchmark standard which is expected of practitioners in the relevant field must be ascertained, and then the conduct which has been proven against the practitioner the subject of the disciplinary action, must be assessed against that standard. If the conduct is considered to be below the standard arrived at, then a further evaluation must be made as to whether the conduct is significantly below that standard. If that conduct is assessed to be significantly below the standard reasonably expected, then there is no discretion as to whether that conduct is characterised as unsatisfactory professional conduct. The section designates it as such."
139E Meaning of "professional misconduct" [NSW]
For the purposes of this Law, professional misconduct of a registered health practitioner means -
(a) unsatisfactory professional conduct of a sufficiently serious nature to justify suspension or cancellation of the practitioner's registration; or
(b) more than one instance of unsatisfactory professional conduct that, when the instances are considered together, amount to conduct of a sufficiently serious nature to justify suspension or cancellation of the practitioner's registration.
"(1) the practitioner's state of mind at the time of the impugned conduct (eg whether conduct was deliberate or inadvertent);
(2) any knowledge the practitioner had of particular vulnerabilities in a patient;
(3) the risks of harm that the conduct was apt to create;
(4) the practitioner's knowledge, skill and training;
(5) the disciplinary history of the practitioner, as repeated inappropriate conduct may be treated as being of a more serious nature than isolated inappropriate conduct..."
What if any disciplinary orders should be made?
(1) If Mr Salvoza had been registered as at the date of these orders the Tribunal would have made an order cancelling his registration pursuant to s 149C(4)(a) of the Health Practitioner Regulation National Law (NSW).
(2) Pursuant to s 149C(4)(b) of the Health Practitioner Regulation National Law Mr Salvoza is disqualified from being registered for twelve months from the date of these orders.
(3) The Registrar is to notify the National Board that pursuant to s 149C(4)(c) it is to record on the National Register kept by the Board the fact the Tribunal would have cancelled Mr Salvoza's registration if he had been registered.
(4) Mr Salvoza is to pay the applicant's costs under cl 13 of Sch 5D of the Health Practitioner Regulation National Law as agreed or assessed.
I hereby certify that this is a true and accurate record of the reasons for decision of the Civil and Administrative Tribunal of New South Wales.
Health Care Complaints Commission
Salvoza [2025] NSWCATOD 54
(2017) 95 NSWLR 334
(1997) 41 NSWLR 630