[2025] NSWCATAP 233
General information, not legal advice.
NCAT Appeal Panel
2025-09-22
D Robertson, Principal MemberM Deane, Senior Member
Original judgment source is linked above.
(1) the Tribunal had failed to accord procedural fairness by failing to take into account the Owner's relevant submissions that the tiles and flooring which had been used in the building work had been discontinued, that work limited to the scope of the work order would not lead to the result that the Owner was entitled to expect and that, as a result, compensation assessed solely by reference to the cost to comply with the work order would not put the owner in the position she would have been in if the contract had been performed;
(2) the Tribunal did not apply the correct test in the assessment of damages because it failed to consider what would be an appropriate order at the time of the renewal proceedings.
(1) Appeal allowed.
(2) Order 1 made by the Tribunal in proceedings 2022/00394284 (formerly HB22/56496) on 28 June 2024 is set aside.
(3) The proceedings are remitted to the Consumer and Commercial Division of the Tribunal for reconsideration consistently with these reasons and otherwise according to law on the evidence previously filed and such further evidence, including evidence updating evidence previously filed, as the Tribunal may allow.
(4) The parties are to file any written submissions in relation to the costs of the appeal within 14 days of the date of publication of these orders and are to reply to each other's submissions 7 days thereafter. Submissions are to include whether the issue of costs may be determined on the basis of the written submissions and without a hearing in accordance with s 50(2) of the Civil and Administrative Tribunal Act 2013 (NSW).
"The respondent may by 6 August 2025 file and serve upon the appellant submissions strictly in reply to the 'Appellant's Costs Submissions in Reply' filed by the appellant on 25 July 2025."
"We refer to the Appeal Panel's order of 29 July 2025, a copy of which is attached.
If further submissions were provided to the appellant by 6 August 2025, please provide a copy to the Appeal Panel by 4 September 2025."
"44. In the circumstances of this case, the owner submits that it would be appropriate for her to be awarded the costs of this appeal. The member reserved his decision for almost 12 months and then:
a. failed to consider or address the submissions of the owner in relation to the discontinuance of the bathroom and flooring tiles and their significance; and
b. erred in assessing the quantum of the work order."
(1) The Owner was wholly successful. The Appeal Panel allowed the appeal in full on the only ground advanced. No cross appeal or notice of contention was filed by the Builder and the primary order was set aside and the matter remitted to the Tribunal.
(2) The appeal was both necessary and reasonable in the circumstances. The primary decision contained a clear and material error, namely a failure by the Tribunal to engage with the critical submission made by the Owner concerning the unavailability of discontinued tiles and floor boards. That error had a direct bearing on the quantum of compensation awarded and warranted appellate correction.
(3) The grounds of appeal were squarely identified in the appeal application and substantiated by reference to the evidence before the Tribunal below. It was also clear that the Tribunal had not addressed the submissions of the Owner in relation to the discontinuance of the tiles and floor boards. Despite this, the Builder chose actively to oppose the appeal.
(4) The appeal involved legal and factual complexity as well as a novel point of law. The proceedings involved technical evidence regarding defective building works, the scope and impact of the original work order on the ambit of the renewal order, and principles of compensatory damages.
(5) Both parties were legally represented. Both parties engaged solicitors and counsel, and the appeal proceeded as a fully contested hearing. The Builder could not credibly claim surprise or prejudice regarding exposure to an adverse costs order.
(6) Fairness dictated an award of costs.
(1) that the costs of the appeal be costs in the cause; or, alternatively,
(2) that the Builder pay the Owner's costs of 29 October 2024 on the ordinary basis and there otherwise be no order as to costs; or, alternatively,
(3) that the Builder pay 30% of the Owner's costs of the appeal, on the ordinary basis.
(1) The Owner did not clearly articulate questions of law in the Grounds of Appeal;
(2) The "central proposition" in the Owner's case that the Tribunal made a House v King error failed entirely;
(3) The Appeal Panel had to distil new questions of law at final hearing for the Owner;
(4) The Owner only succeeded with respect to the new grounds distilled by the Appeal Panel; and
(5) the Owner's success was significantly (if not entirely) moderated by the fact that the matter has been sent back for another hearing. The real issues giving rise to the appeal remain to be resolved.
(1) The Appeal Panel had pointed out that the Owner's grounds of appeal did not identify a question of law
(2) as questions of law need to be articulated with precision, it was reasonable for the Builder to oppose the appeal;
(3) the "central proposition" in the Owner's case that the Tribunal made a House v King error had failed;
(4) the Appeal Panel had to distil a question of law at the final hearing for the Owner, namely
(a) that the Owner had not been afforded procedural fairness by failing to respond to a substantial argument
(b) that the Tribunal did not apply the correct test in the assessment of damages
neither of which, the Builder submitted, were articulated clearly in the grounds of appeal;
(5) one of the questions of law that the Appeal Panel had to distil and upon which the Owner ultimately succeeded had only been raised by the Owner in submissions in reply when discussing an amended ground that was not pressed at final hearing;
(6) ground 4 of the amended grounds was ultimately not pressed by the Owner at the final hearing. This only occurred after the Builder had been put to considerable expense in responding to it.
(1) the Owner failed on the central proposition to her case to which an extensive amount of time and cost were expended in written submissions, and
(2) The Owner abandoned ground 4 of the amended grounds after substantive costs had been incurred by the builder in replying to it,
"both being separate issues for the purposes of costs orders in accordance with the approach set out in Bostik Australia Pty Ltd v Liddiard (No 2)" ([2009] NSWCA 304 at [38] (Bostik)). The Builder submitted that a discount of 70% should be applied in view of the Owner's failure on the central proposition of her case.
(1) Should a hearing on costs be dispensed with in accordance with s 50(2) of the NCAT Act?
(2) Which legislative provisions apply to the costs application?
(3) What are the applicable principles in determining the costs application?
(4) Who is the successful party?
(5) Are there grounds to deny or reduce the costs payable to the successful party?
Should a hearing on costs be dispensed with in accordance with s 50(2) of the NCAT Act?
Which legislative provisions apply to the costs application?
38 Costs in Consumer and Commercial Division of the Tribunal
(1) This rule applies to proceedings for the exercise of functions of the Tribunal that are allocated to the Consumer and Commercial Division of the Tribunal.
(2) Despite section 60 of the Act, the Tribunal may award costs in proceedings to which this rule applies even in the absence of special circumstances warranting such an award if -
...
(b) the amount claimed or in dispute in the proceedings is more than $30,000.
38A Costs in internal appeals
(1) This rule applies to an internal appeal ... if the provisions that applied to the determination of costs in the proceedings of the Tribunal at first instance (the first instance costs provisions) differed from those set out in section 60 of the Act because of the operation of -
...
(c) the procedural rules.
...
(2) Despite section 60 of the Act, the Appeal Panel for an internal appeal to which this rule applies must apply the first instance costs provisions when deciding whether to award costs in relation to the internal appeal.
What are the applicable principles in determining the costs application?
28. Clause 38 gives the Tribunal a wide discretion to make an order for costs. It does not specify the factors the Tribunal must take into account in exercising the discretion, although the discretion to make such an order must be exercised judicially: see, for example, Ruddock v Vadarlis [2001] FCA 1865 at [9].
29. Where an application has been heard and determined on the merits and Clause 38 applies, the appropriate starting point for the exercise of the discretion is not that the parties are to pay their own costs. Rather, it is the well-established position at common law; that is, that the purpose of making a costs order is to provide compensation to the party in whose favour the order is made for the expense the party has been put to in prosecuting or defending legal proceedings. In general terms, this means that a party who is successful is entitled to an order for costs in its favour, subject to exceptions generally involving misconduct on the part of that party: Latoudis v Casey [1990] HCA 59; [1990] 170 CLR 534; Oshlak v Richmond River Council [1998] HCA 11.
30. In BNT Constructions Pty Ltd v Allen [2017] NSWCATAP 186 the Appeal Panel, having set aside a costs order made in the Consumer and Commercial Division, decided to re-exercise the costs discretion. Clause 38 was the applicable costs provision in that case. At [67] the Appeal Panel noted the following principles relevant to the exercise of the discretion:
(1) the starting point is that a successful party should be entitled to an order for costs in his favour;
(2) an award of costs is by way of an indemnity and not as punishment;
(3) there is no absolute rule that, absent disentitling conduct, a successful party is to be compensated by the unsuccessful party;
(4) the factors to be considered are not to be confined as to do so would constrain the general discretion;
(5) the relative success of the parties on different issues and the time taken to determine them may be relevant;
(6) the nature of the proceedings is relevant;
(7) the proper exercise of the discretion requires a decision maker to do justice between the parties and to exercise the discretion having regard to relevant considerations and in a manner which is not arbitrary and capricious.
69 The starting point in exercising [the costs] discretion is that the "usual order for costs" is that a successful party should be entitled to an order for costs in their favour: see Latoudis v Casey [1990] HCA 59; [1990] 170 CLR 534 per Mason CJ at 554 and Oshlack v Richmond River Council per McHugh J at 97.
70 The reason for such an order is that it is appropriate for the party who incurred costs caused by the other party in litigation to be reimbursed. Further, an award of costs is by way of an indemnity to the successful party and not as punishment of the unsuccessful party: see Latoudis v Casey per Mason CJ at 543 and McHugh J at 567 and in Oshlack v Richmond River Council per Brennan CJ at 75.
71 Where there is a general discretion for costs there is no absolute rule that, absent disentitling conduct, a successful party is to be compensated by the unsuccessful party nor is there any rule that a successful party might not be ordered to bear the costs of an unsuccessful party: see Oshlack v Richmond River Council per Gaudron and Gummow JJ at 88 and Kirby J at 121 - 123.
72 The factors to be considered in awarding costs in a particular case are not to be confined as to do so would constrain the general discretion. However it is clear from the authorities that factors that might influence whether the usual order for costs should apply and, if so, to what extent include:
(1) Whether, by reason of the relative success of the parties on different issues and the time taken to determine those that an order for costs based on issues should be made: see for example Bostick Australia Pty Ltd v Liddiard (No 2) [2009] NSWSCA 304; and
(2) Whether, by reason of the nature of the proceedings the usual rule should otherwise be displaced in whole or in part: see Oshlack v Richmond River Council per Gaudron and Gummo JJ at 41 - 44.
Are there grounds to deny or reduce the costs payable to the successful party?
190 ...a tension between the accepted general rule that a successful party should have the whole costs of the proceeding (including the costs of an issue on which it has failed) ... and the recognition that in an appropriate case a costs order may be formulated to reflect the degree of success on distinct issues...
191 ... Relevant circumstances in which apportionment across different issues have been said to include: where a successful party has, in respect of one or more issues, "unfairly, improperly, or unnecessarily increased the costs" ...; where the bulk of the time has been taken on an issue on which the unsuccessful party had succeeded ...; where a particular issue or group of issues is clearly dominant or separable ...
...
198 Without having the familiarity that the primary judge had as to the conduct of the trial (and without the benefit of submissions as to time spent on particular issues or the like) it is difficult to apportion costs across those separate "events". However, the authorities to which I have referred above make clear that the apportionment of costs across multiple issues can properly be done on an impressionistic basis
28 Once it is decided that an otherwise successful plaintiff has failed on a severable or dominant issue such that it is not appropriate that the plaintiff receive all of his or her costs, in deciding how the discretion as to costs should be exercised to achieve fairness ... the perspective of both parties should be considered. The respondents were successful at trial on the type 2 defect issue, but Oikos was successful on the type 1 defect issue that was substantially more complex, involved the giving of more evidence, and took longer to determine. On balance Oikos had more success than did the respondents. This should be reflected in the costs orders.
29 Where courts have taken an issue by issue approach to the making of costs orders, the orders have taken a variety of forms. Sometimes the failure of a successful party on one or more issues will lead to a reduction in the percentage of costs payable to that party. Sometimes failure on particular issues may result in there being no order as to costs of the proceedings, or may result in an order being made for the payment of the otherwise unsuccessful party's costs. Sometimes orders may be made for payment by both parties of a proportion of the other party's costs ...
"Where there are multiple issues in a case the Court generally does not attempt to differentiate between the issues on which a party was successful and those on which it failed. Unless a particular issue or group of issues is clearly dominant or separable it will ordinarily be appropriate to award the costs of the proceedings to the successful party without attempting to differentiate between those particular issues on which it was successful and those on which it failed: Waters v P C Henderson (Aust) Pty Ltd (Court of Appeal, 6 July 1994, unreported).
...
A separable issue can relate to 'any disputed question of fact or law' before a court on which a party fails, notwithstanding that they are otherwise successful in terms of the ultimate outcome of the matter: James v Surf Road Nominees Pty Ltd (No 2) [2005] NSWCA 296 at [34]."
"35 The principles in relation to the apportionment of a successful party's costs do not warrant the order for the Appellants' costs of the appeal to be dissected in the way suggested by the Respondent. Generally, a successful party's entitlement to the whole of the costs of the proceedings should not be discounted to allow for another party's success in a separate issue that played a very minor part in the proceedings as a whole_: Macourt v Clark (No 2)_ [2012] NSWCA 411 at [7]. In Hawkesbury District Health Service Ltd v Chaker (No 2) [2011] NSWCA 30 at [14], the Court of Appeal held that the severability of one issue on which the successful party failed is not, without more, sufficient to warrant departure from the general approach. The exercise of discretion will often depend upon matters of impression and evaluation: Elite Protective Personnel Pty Ltd v Salmon (No 2) [2007] NSWCA 373 at [11]."
(1) A hearing on costs is dispensed with pursuant to s 50(2) of the Civil and Administrative Tribunal Act 2013.
(2) The Respondent is to pay the Appellant's costs of, or incidental to, the appeal on the ordinary basis with such costs, if not agreed, to be assessed in accordance with the Legal Profession Uniform Law Application Act 2014 (NSW).
I hereby certify that this is a true and accurate record of the reasons for decision of the Civil and Administrative Tribunal of New South Wales.
Hafezi
Luff Pier Pty Ltd