[2025] NSWCATAP 218
General information, not legal advice.
NCAT Appeal Panel
2025-09-05
R Dubler SC, Senior MemberEA MacIntyre, Senior Member
Original judgment source is linked above.
(1) the Appellant was not a person "aggrieved" within the meaning of s 53 of the PPIP Act
(2) the Tribunal did not have jurisdiction to hear and determine the application as the Appellant was not a person relevantly "aggrieved" by the conduct in issue
(3) even if contrary to this finding, the Tribunal had jurisdiction, the conduct the subject of the application was not a breach of an information privacy principle under the PPIP Act or a health privacy principle under the Health Records and Information Privacy Act 2002 (NSW) ("HRIP Act")
(4) in the absence of finding any breach, it followed that there was no need to consider what action, if any, should be taken under the PPIP Act.
(1) The Tribunal erred in law by determining that it did not have jurisdiction ("Jurisdiction Ground");
(2) The Tribunal erred in law in finding that it was necessary to re-examine the question of whether the Appellant was a person "aggrieved" within the meaning of s 53 of the PPIP Act in order to establish jurisdiction ("Re-Opening ground");
(3) The Tribunal's treatment of the medical evidence erred in fact. The alleged error was the finding that it was not possible for the Appellant to establish a causative link between her adverse medical condition and her receipt of the 15 November 2022 email because she was suffering from a pre-existing medical condition at the time she received the 15 November 2022 email ("Medical Evidence Ground");
(4) The Tribunal's finding that no breach of the PPIP Act or HRIP Act had been established was an error of fact and law ("Contravention Ground");
(5) The Tribunal's decision to not make a finding as to appropriate action was also an error ("Remedial Action Ground").
"53 Internal review by public sector agencies
(1) A person (the applicant) who is aggrieved by the conduct of a public sector agency is entitled to a review of that conduct.
........
(2) The review is to be undertaken by the public sector agency concerned.
(3) An application for such a review must -
(a) be in writing, and
(b) be addressed to the public sector agency concerned, and
(c) specify an address in Australia to which a notice under subsection (8) may be sent, and
(d) be lodged at an office of the public sector agency within 6 months (or such later date as the agency may allow) from the time the applicant first became aware of the conduct the subject of the application, and
(e) comply with such other requirements as may be prescribed by the regulations.
.......
(7) Following the completion of the review, the public sector agency whose conduct was the subject of the application may do any one or more of the following -
(a) take no further action on the matter,
(b) make a formal apology to the applicant,
(c) take such remedial action as it thinks appropriate (eg the payment of monetary compensation to the applicant),
(d) provide undertakings that the conduct will not occur again,
(e) implement administrative measures to ensure that the conduct will not occur again.
.......
(8) As soon as practicable (or in any event within 14 days) after the completion of the review, the public sector agency must notify the applicant in writing of -
(a) the findings of the review (and the reasons for those findings), and
(b) the action proposed to be taken by the agency (and the reasons for taking that action), and
(c) the right of the person to have those findings, and the agency's proposed action, administratively reviewed by the Tribunal".
"55 Administrative review of conduct by Tribunal
(1) If a person who has made an application for internal review under section 53 is not satisfied with -
(a) the findings of the review, or
(b) the action taken by the public sector agency in relation to the application,
the person may apply to the Civil and Administrative Tribunal for an administrative review under the Administrative Decisions Review Act 1997 of the conduct that was the subject of the application under section 53.
......
(2) On reviewing the conduct of the public sector agency concerned, the Tribunal may decide not to take any action on the matter, or it may make any one or more of the following orders -
(a) subject to subsections (4) and (4A), an order requiring the public sector agency to pay to the applicant damages not exceeding $40,000 by way of compensation for any loss or damage suffered because of the conduct,
(b) an order requiring the public sector agency to refrain from any conduct or action in contravention of an information protection principle or a privacy code of practice,
(c) an order requiring the performance of an information protection principle or a privacy code of practice,
(d) an order requiring personal information that has been disclosed to be corrected by the public sector agency,
(e) an order requiring the public sector agency to take specified steps to remedy any loss or damage suffered by the applicant,
(f) an order requiring the public sector agency not to disclose personal information contained in a public register,
(g) such ancillary orders as the Tribunal thinks appropriate.
(3) Nothing in this section limits any other powers that the Tribunal has under Division 3 of Part 3 of Chapter 3 of the Administrative Decisions Review Act 1997.
(4) The Tribunal may make an order under subsection (2) (a) only if -
(a) the application relates to conduct that occurs after the end of the 12 month period following the date on which Division 1 of Part 2 commences, and
(b) the Tribunal is satisfied that the applicant has suffered financial loss, or psychological or physical harm, because of the conduct of the public sector agency.
(4A) The Tribunal may not make an order under subsection (2) (a) if -
(a) the applicant is a convicted inmate or former convicted inmate or a spouse, partner (whether of the same or the opposite sex), relative, friend or an associate of a convicted inmate or former convicted inmate, and
(b) the application relates to conduct of a public sector agency in relation to the convicted inmate or former convicted inmate, and
(c) the conduct occurred while the convicted inmate or former convicted inmate was a convicted inmate, or relates to any period during which the convicted inmate or former convicted inmate was a convicted inmate.
(5) If, in the course of an administrative review, the Tribunal is of the opinion that the chief executive officer or an employee of the public sector agency concerned has failed to exercise in good faith a function conferred or imposed on the officer or employee by or under this Act (including by or under a privacy code of practice), the Tribunal may take such measures as it considers appropriate to bring the matter to the attention of the responsible Minister (if any) for the public sector agency.
(6) The Privacy Commissioner is to be notified by the Tribunal of any application for an administrative review. The Privacy Commissioner has a right to appear and be heard in any proceedings before the Tribunal in relation to an administrative review.
(7) The Information Commissioner is to be notified by the Tribunal of any application for a review under this section that concerns the provision of government information by an agency (within the meaning of the Government Information (Public Access) Act 2009).
The Information Commissioner has a right to appear and be heard in any proceedings before the Tribunal in relation to such a review".
"In GR (at [53]), the Appeal Panel stated as follows:
"...In Privacy Act cases, the Tribunal undertakes a second review of the conduct in issue, the first being that conducted as an internal review by the agency. The difference is that the Tribunal is not engaged in review of the internal review outcome. But as is the case when decisions are being reviewed, the Tribunal is a second-stage reviewer of the original matter, here conduct rather than a decision whatever the proper characterisation of the Tribunal's role for the purposes of the Tribunal Act, qualitatively the function is one of review..."
Accordingly, the role of the Tribunal is to ascertain if the contravening conduct or alleged contravening conduct, the subject of the application under s.53, was in fact conduct that amounted to a breach by the respondent agency of one of the information protection principles in Part 2 of the PPIP Act or one of the other contraventions set out in s. 52. This will require an examination of the relevant acts and omissions and where the Tribunal is satisfied, on the evidence before it, that the agency engaged in the acts and omissions which amounted to a breach/contravention as set out in s. 52 (i.e. a contravention of one or more of the information protection principles), the Tribunal has a discretion, subject to the circumstances of the application and the evidence before it, to make one or more of the orders set out in s.55(2) of the PPIP Act".
"The general principles derived from these cases can be summarised as follows:
"(1) In order to be granted leave to appeal, the applicant must demonstrate something more than that the primary decision maker was arguably wrong in the conclusion arrived at or that there was a bona fide challenge to an issue of fact: BHP Billiton Ltd v Dunning [2013] NSWCA 421 at [19] and the authorities cited there, Nakad v Commissioner of Police, NSW Police Force [2014] NSWCATAP 10 at [45];
(2) Ordinarily it is appropriate to grant leave to appeal only in matters that involve:
(a) issues of principle;
(b) questions of public importance or matters of administration or policy which might have general application; or
(c) an injustice which is reasonably clear, in the sense of going beyond merely what is arguable, or an error that is plain and readily apparent which is central to the Tribunal's decision and not merely peripheral, so that it would be unjust to allow the finding to stand;
(d) a factual error that was unreasonably arrived at and clearly mistaken; or
(e) the Tribunal having gone about the fact finding process in such an unorthodox manner or in such a way that it was likely to produce an unfair result so that it would be in the interests of justice for it to be reviewed,
BHP Billiton Ltd v Dunning [2013] NSWCA 421 at [20] and the authorities cited there, SAB v SEM [2013] NSWSC 253 at [8] and [9] and the authorities cited there, Nakad v Commissioner of Police, NSW Police Force [2014] NSWCATAP 10 at [45]...".
"Only if the decision is attended with sufficient doubt to warrant its reconsideration on appeal will leave be granted. Ordinarily, it is only appropriate to grant leave where there is an issue of principle, a question of general public importance, or an injustice which is reasonably clear, in the sense of going beyond what is merely arguable. It is well established that it is not sufficient merely to show that the trial judge was arguably wrong." (Citations omitted)
"Leave to appeal should only be granted when there are substantial reasons to warrant leave being granted. These reasons include the presence of an error of principle in the decision under appeal, resulting in substantial injustice. For leave to be granted, the decision under appeal must generally be attended with sufficient doubt to warrant its consideration on appeal (see e.g. Champion Homes Pty Ltd v Guirgus [2018] NSWCATAP 54 (Champion Homes) at [35]; FFO v Cumberland Council [2022] NSWCATAP 164 (FFO) at [9]; Bettington at [22])".
(1) The appeal is dismissed.
(2) Pursuant to s 64(1)(a) of the Civil and Administrative Tribunal Act 2013, the disclosure of the name of the Appellant is prohibited.
I hereby certify that this is a true and accurate record of the reasons for decision of the Civil and Administrative Tribunal of New South Wales.
FMM
Icare NSW [2025] NSWCATAP 218;
(2022) 276 CLR 216
(2017) 95 NSWLR 597