austlii:cth/ARTA/2025/1419
General information, not legal advice.
ARTA
2025-08-19
Original judgment source is linked above.
"I do not agree that an employee's efforts to find accommodation is employment related. This is because such efforts are not related to your duties of employment. However even if it is within the scope of your employment, I do not find that it is your employment per se that affected your search for rentals and contributed to your condition. Rather it was your personal requirements that rendered your search for rental accommodation so uncommonly difficult. That is, your two pets and your budget. On no test can either be said to be related to your employment."[3]
(a) whether the Applicant suffers or suffered from an "ailment" or an "aggravation" of an "ailment" in accordance with how those terms are defined in the SRC Act?;
(b) if the first question is answered in the affirmative, the next question becomes whether the "ailment" or "aggravation" was contributed to by a "significant degree" by the Applicant's employment with NBN Co-Ltd such that the claimed "ailment" or "aggravation" is a "disease" in accordance with how those terms are defined in the SRC Act?; and
(c) if the second question is answered in the affirmative, the next question becomes whether the "disease" was suffered as a result of "reasonable administrative action" taken in a reasonable manner in respect of the Applicant's employment with NBN Co-Ltd?
"(a) a disease suffered by an employee; or > > (b) an injury (other than a disease) suffered by an employee, that is a physical or mental injury arising out of, or in the course of, the employee's employment; or > > (c) an aggravation of a physical or mental injury (other than a disease) suffered by an employee (whether or not that injury arose out of, or in the course of, the employee's employment), that is an aggravation that arose out of, or in the course of, that employment; > > but does not include a disease, injury or aggravation suffered as a result of reasonable administrative action taken in a reasonable manner in respect of the employee's employment." > > [My underlining]
"(a) an ailment suffered by an employee; or > > (b) an aggravation of such an ailment; > > that was contributed to, to a significant degree, by the employee's employment by the Commonwealth or a licensee." > > [My underlining].
" ...in determining whether an ailment or aggravation was contributed to, to a significant degree, by an employee's employment by the Commonwealth or a licensee, the following matters may be taken into account: > > 1. the duration of the employment; > 2. the nature of, and particular tasks involved in, the employment; > 3. any predisposition of the employee to the ailment or aggravation; > 4. any activities of the employee not related to the employment; > 5. any other matters affecting the employee's health.
This subsection does not limit the matters that may be taken into account."
[My underlining]
HOW THE EVIDENCE TALKS TO THE THREE QUESTIONS COMPELLED BY SECTION 14 OF THE SRC ACT.
The nature of the Applicant's role with NBN Co-Ltd
Mr Clark: "...His position....was a field engineer. Was it designed to, as it were, be in a position to respond to faults in the NBN system?
Mr Gibbs: That's correct. So under the Wholesale Broadband Agreement we need to be able to meet timeframes to respond and restore network faults and to ensure that communications is upheld to the communities, which is part of the reason why the business case got across the line to have another position in that Ballina-Byron Bay area.
Mr Clark: That proposition which you've just spoken to, can you say as to whether or not Mr McHugh understood that business imperative?
Mr Gibbs: Well that was the basis of the position that was advertised, he applied for and then was subsequently successful."[8]
Thank you for reaching out in regards to your request for relocation. In terms of your role and geographical location for residence the business case that modelled the field engineer position in the Ballina/Byron/Lismore vicinity to endure work load and fatigue could be managed along with the large oncall area.
I note you have made several residence relocations North of this area but within NSW since being awarded the position and this was accepted to be within 30min of the area the position was advertised.
I need to be clear that there is currently no work allocation available in QLD for the NSW North Coast team and will not likely be an area where we expand our workforce in the future given the existing presence in QLD.
You have addressed some of the concerns raised from our conversation last week however I'll ask you make response [sic] to the following:
How do you propose to safely perform your role from Coombabah (QLD), considering fatigue management protocols while still maintaining full productivity of your work day and the oncall roster?
If an interim short term relocation is to be agreed nbn need confidence that you can still fulfil the expectations of your role with zero to minimal business impact.
In response to this email please confirm your commitment to the caveats below in addition to your previous response to enable our review of the proposed interim residency location.
"In approximately early August 2020, I picked Mr McHugh up from his house in Banora Point and we drove together in my vehicle to Newcastle for work purposes. When I picked him up, I saw that Mr McHugh had a large dog inside the house. This was the first time I was aware that he had a pet. I asked Mr McHugh if he had a pet door. I was curious where the dog would toilet as he would be away from home for several days. Mr McHugh said there was no pet door and that he would clean up the mess when he got home."[16]
Mr Clark: ".....Well, he effectively called you a liar. Said, 'That's a lie' in respect of a conversation what you observed with the dog, and the conversation that you had with him regarding the dog, at Banora Point. What do you say to that?
Mr George: It's not true. Yes. Because when we, when we pulled up, he went inside to grab some gear. And while he was inside, the dog stuck its head out through the blinds. And it's not something you see all the time, so I took note. And when he came out I just asked him, I said, "Have you got a doggy door?" And he goes, No, no, it's a boy'. 'What are you with, you know, with it going to the loo in there? And he said, 'I'll just clean it up when I come home.' I found that quite odd."[17]
" Shortly after new year's day, whilst visiting my family in Sydney I received a phone an email from my real-estate questioning why I have a dog and cat in my current rental property that STRATA did not approve, I informed them that it was a temporary situation and I have a full-time pet sitter taking care of them, I informed the real-estate that once I return to Tweed, I would resolve all issues immediately. I was told that due to my breach, I was being evicted and police will be involved.
After 3 weeks off work, my symptoms had only gotten worse as my real estate enforced my eviction. I once again swallowed my pain and pushed my return to Tweed even though I was petrified of what hardship I was about to further endure to keep my career. ... Completely out of options, I felt I must do everything in my power to keep my job, which meant keeping my management happy and trying to house my family (pets). [21]
"[42] Prior to moving, my new manager, Aaron Gibbs said to me that I would have to live in Byron Bay, despite there being no depot there, as it was geographically the midpoint destination of the area I was covering.
[46] I eventually found a property located at [street number redacted] Kingscliff St, Kingscliff on 10 May 2019. This is five minutes south of Tweed Heads and Aaron was fine with me living there.
[48] As my lease in the apartment in Kingscliff was only for three months, I had to then seek alternative accommodation, however this was extremely difficult due to the onset of Covid-19, the recent fires and the northern rivers floods, and the fact that I had 1 cat and 1 dog with me. Many rental properties did not allow for pets, and as such, I was further limited in options.
[50] I therefore managed to find a property at [street number redacted] The Quaterdeck [sic], Tweed Heads South on 20 August 2019 for a three month period. This allowed pets but was only a short term lease and was not extended. Once this lease was up, I had to again begin to find somewhere to live.
[51] After I had to leave the house in Tweed Heads on 20 December 2019, I was applying for as many properties as possible. I had applied for over 50 rental applications and was denied for every one. I was beginning to become very stressed that my pets and I would become homeless, so I reached out to my manager and explained to him the difficulties I was experiencing.
[53] In or around December 2019, I called Aaron [Gibbs] and again tried to explain to him that I was desperately trying to obtain a property near Tweed Heads and was only getting knocked back. Aaron then suggested to me that should not list my pets on the rental applications. As he had given me no other options or alternatives, I took his advice and was eventually accepted for another rental located at [street number redacted] Seaview Drive, Banora Point with a six month lease commencing on 20 December 2019.
[54] About three months into my lease at Seaview Drive commencing in December 2019, I had taken my dog for a walk late at night. One of the tenants saw I had a dog and complained to the real estate agent. As such, my lease was terminated in March 2020 and I was again forced to find somewhere to live.
[57] After many applications of not including my pets within the application, I was accepted for a property at [street number redacted] Glen Aye Drive, Banora Point for a periodic lease that commenced on 12 March 2020.
[58] As I was working full time, I often had to leave my pets at home in the yard. Whilst I was working my neighbour had saw [sic] the pets after looking over my fence and alerted the real estate agent. I again had my lease terminated on 14 December 2020 and had to find somewhere new to live.
[59] On 18 December 2020, I was lucky to secure a property, however, I did not include my pets on the application as I knew my job would be in jeopardy if I did not obtain accommodation near the Tweed region. This apartment was located on [street number redacted] Falcon Way, Banora Point.
[60] While I was visiting my family in Sydney for one week at or around 26 December 2020, a neighbour had again taken photos of my pets and had sent them to the real estate agent. I was then evicted and was given [sic] originally given 21 days to source somewhere to live."[22]
"Mr Clark: ... Now in paragraph 18 he alleges that you say - in your response to that problems obtaining rental accommodation - that you told him he shouldn't list his pets on any rental applications. What do you say to that?
Mr Gibbs: At no time would I suggest anyone lie to obtain any benefit. So I - as I've said in that statement, I refute that. I don't even recall that conversation happening, let alone a response to it. It's false in accordance with me."[23]
"I had found out this news whilst I was in Sydney. This evidence made me very stressed and anxious and so I attended upon Dr Malcom at South Penrith Southlands Medical Centre due to the severe mental impacts this was having on me. Dr Malcom had written me a medical certificate which I sent to the real estate. The real estate in turn gave me an additional few months to find another property.
I ended up staying in Sydney for longer then [sic] expected as I desperately needed help and was struggling mentally with the stress of being knocked-back from so many properties and not being able to find stable accommodation within the parameters set by NBN Co. Then returned from Sydney and left the property on 12 March 2021."[24]
"... I applied for endless homes in that short time. The locations ranged from Casino, Ballina, and every suburb up the coast to Tweed. I was rejected
by all real estate companies and then at that time, I found out that I was blacklisted due to my continuous evictions since living in the Tweed area due to the requirements set out by NBNco management. Completely out of options, I felt I must do everything in my power to keep my job, which meant keeping my management happy and trying to house my family (pets)."[30]
Did the employer offer sufficient latitude to the Applicant?
"Follow up meeting with Chris McHugh on 6/08/21 - Re residential address
-The review period for Chris's current accommodation arrangements is over - 6 month review of current agreement to reside at Coombabah temporarily due to no accommodation available in Northern NSW.
Chris has been advised that it is no longer acceptable to reside as far north as he is on the Gold Coast & as per agreement needs to put plan in place to relocate back into NSW (or close to it)
-Chris has applied for numerous residences in Northern NSW from Ballina to the QLD border & has had no luck so far.
• Due to the changed dynamic of the Northern NSW team ( a new FE is based in Ballina ) & the fact that it would suit the business to have an FE in the far north of NSW - Both Aaron Gibbs & myself have agreed for Chris to live in QLD as a last resort - however only just across the border is acceptable - no further north than Currumbin. Chris has accepted this, however has had no luck so far securing any rental accommodation.
• Chris has advised that his current accommodation has offered him to extend the lease - which he doesn't want to proceed with. He has also advised that if he has to & if it saves his job he will move into a caravan somewhere in northern NSW just to satisfy our conditions
• Chris currently has approx 3 weeks left to vacate his current residence - He is currently waiting on numerous rental applications from Lismore/Ballina to Tweed Heads/Currumbin areas, however time is running out.
• There is a real chance Chris will be unsuccessful in finding suitable rental accommodation in the area specified.
• Chris is currently giving best efforts to relocate prior to 9th of September, which is when current lease expires."[43]
The medical evidence - local medical officers/practices
"Chris came to see me with chief complaint of "looking for help to be honest". He also complained about lacking concentration. He reported feeling distressed progressively and consistently since 2019 because of perception of harassment by his managers and most of his colleagues in a coordinated manner. He believes his bosses try to give him hard time deliberately to control him and spread rumours to slander him."
Chris reported that the main stress in his life has been rental property crisis. He had to move a few times because he has had difficulty finding places that allow pets. He had to tell lies which resulted in him getting evicted 6 times in the last couple of years. His work has been putting him under pressure to reside nearby his workplace."[76]
"Mr Clark: That is a report by Dr Amini to your GP on 14 June 2022?
Mr Clark: It records you came to him with chief complaint looking for help to be honest. What does that mean?
Applicant: I didn't want to tell people my struggles.
Mr Clark: I see. All right. You also complained about lacking concentration. You reported, 'feeling distressed progressively and consistently since 2019, because of perception of harassment by his managers and most of his colleagues in a coordinated manner'?
Mr Clark: So what was the coordinated harassment by other managers?
Applicant: I don't know what he means by that, coordinated.
Mr Clark: He recorded what you had told him, sir?
Applicant: What I spoke to him about was Aaron Gibbs was using the employees to tell me that he was going to fire me if I didn't stop complaining. I believe that's why he's written it in such a way.
Mr Clark: Okay. Third paragraph up from the bottom, it records. So it goes on to note, sorry, 'He believes his bosses try to give him a hard time deliberately, to control him, and spread rumours to slander him'?
Mr Clark: But he believes at work, and even in public, people stare at him, judge him, and talk about him?
Applicant: He put that part. I said that I feel anxious when I go outside, and I feel very self-conscious.
Mr Clark: Dr Amini spoke to you about having paranoid delusions, didn't he?
Applicant: He spoke about paranoia. Delusions, no.
Mr Clark: Third paragraph up from the bottom, 'Chris reported the main stress in his life has been rental property crisis. He had to move a few times, because he had difficulty finding places that allow pets. He had to tell lies, which resulted in him getting evicted six times in the last couple of years. His work has been putting him under pressure to reside nearby his workplace. That pretty much sums up the nature of your predicaments, doesn't it?
Applicant: Guess it would sum up, yes."[79]
"Mr McHugh meets the criteria for an Adjustment Disorder with Mixed Disturbance of Emotions and Conduct. He has suffered from an identifiable stressor, namely a reported protracted period of workplace stress, and as a result, has developed ongoing symptoms of anxiety, depression and anger dyscontrol."[80]
"In my opinion, Mr McHugh currently meets the criteria for a Major Depressive Disorder."[81]
"On cross-sectional examination, I could find no evidence to support a
"Currently, there is no evidence that he suffers from a psychotic disorder."[83]
"Mr McHugh suffers moderately severe symptoms of anxiety, depression and anger dyscontrol caused by workplace stress, reportedly a protracted period of workplace bullying and harassment by management."[84]
"Mr McHugh initially met criteria for an Adjustment Disorder with Mixed Disturbance of Emotions and Conduct. He suffered from an identifiable stressor, namely a reported protracted period of workplace press [sic] carrying out his role as a field engineer employed by NBN Co. As a result of the reported workplace stressors, he developed persisting symptoms of depression and anxiety and anger dyscontrol. He became increasingly depressed, anxious and angry to the point where he left work in December 2021. He was unable to return to work due to the severity of his symptoms of depression and anxiety, and subsequently his employment was terminated in May of 2023.
Mr McHugh also meets criteria for a Major Depressive Disorder. With passage of time and ongoing work stress his mood deteriorated and, by on or around late 2021, his mood state had worsened to the point where it was consistent with the pervasive depression of a major depressive episode.
Sixteen months have elapsed since I saw Mr McHugh for initial assessment. There has been little or no change in his psychiatric condition since that time. He remains pervasively depressed. He describes passive thoughts of suicide."[85]
"I concur with the diagnosis of the major depressive disorder and anxiety disorder."[86]
"I believe Mr McHugh is currently at the stage where he meets the diagnostic criteria for a major depressive disorder."[87]
(1) Whether the Applicant suffers from an 'ailment'?
(2) Whether the ailment was contributed to, to a significant degree, by the Applicant's employment?
(3) Whether the exception of reasonable administrative action applies?
[1] Hereinafter referred to as "the decision under review".
[2] Hereinafter referred to as the ("SRC Act").
[5] Note: s 4(1) of the SRC Act notes that ""injury" has the meaning given by section 5A".
[6] Note: s 4(1) of the SRC Act notes that ""disease" has the meaning given by section 5B".
[7] See: Explanatory Memorandum, Safety, Rehabilitation and Compensation and Other Legislation Amendment Bill 2006 (Cth)
[14] Exhibit 4(b), Statement of Mr Aaron Gibbs, [17].
[15] Exhibit 4(b), Statement of Mr Aaron Gibbs, Annexure B.
[16] Exhibit 4(b), Statement of Peter George, [13].
[17] Transcript: p 76, lines 44-47; p 77, lines 1-7.
[22] Exhibit 4, Applicant's documents, 4(a)(i), pp 23-25.
[24] Exhibit 4, Applicant's documents, 4(a)(i), p 25.
[25] I will presume this 'Dr Malcom Borland' is one and the same person as 'Dr Malcom' the Applicant refers to at [61] of his second statement.
[26] Exhibit 4, Applicant's documents, 4(c), p 4.
[27] Exhibit 4, Applicant's documents, 4(c), p 4.
[29] Exhibit 4, Applicant's documents, 4(c), p 5.
[31] Exhibit 4, Applicant's documents, 4(a)(i), p 25.
[32] Exhibit 4, Applicant's documents, 4(a)(i), p 25.
[33] See Exhibit 4(b), statement of Aaron Gibbs, [19].
[34] See Exhibit 4(b), statement of Aaron Gibbs, Annexure A.
[35] See Exhibit 4(b), statement of Aaron Gibbs, Annexure B.
[36] See Exhibit 4(b), statement of Aaron Gibbs, Annexure B.
[37] Denoting: Health, Safety, and Environment, which is a broader concept encompassing the management and control of workplace hazards, environmental risks, and employee well-being.
[38] See Exhibit 4(b), statement of Aaron Gibbs, Annexure B.
[39] See Exhibit 4(b), statement of Aaron Gibbs, Annexure B.
[40] See Exhibit 4(b), statement of Aaron Gibbs, Annexure B.
[41] See Exhibit 4(b), statement of Tony Ensbey, [8].
[42] See Exhibit 4(b), statement of Tony Ensbey, [9].
[43] See Exhibit 4(b), statement of Tony Ensbey, Annexure A.
[44] See Transcript, p 39, lines 26-27 (for the first underlined dot point quoted at [43]; p 39, lines 34-37 (for the second underlined dot point quoted at [43]); and lines 39-42 (for the third underlined dot point at [43]).
[45] See Exhibit 4(b), statement of Tony Ensbey, [13] and [14].
[46] See Exhibit 4(b), statement of Tony Ensbey, Annexure B.
[47] See Exhibit 4(b), statement of Tony Ensbey, Annexure B.
[69] Exhibit 4(c), Summonsed records, pp 21-22.
[70] Exhibit 4(c), Summonsed records, p 22.
[71] Exhibit 4(c), Summonsed records, p 23.
[72] Exhibit 4(c), Summonsed records, p 23.
[73] Exhibit 4(c), Summonsed records, p 23.
[74] Exhibit 4, Applicant's documents, 4(c), p 4.
[75] Exhibit 4, Applicant's documents, 4(c), p 4.
[77] Note to reader: the date of "25/07/21" in this second report is clearly a typographical error and the year should be 2022.
[79] Transcript, p 49, lines 29-45; p 50, lines 1-18.
[90] See Drinkwater v Comcare [2018] FCAFC 62, [71].
[91] See WNBR v Comcare [2021] AATA 32, [58].
Drinkwater
Comcare
Drinkwater v Comcare [2018] FCAFC 62
WNBR v Comcare [2021] AATA 32