Under that statement, on that and the last page, there appeared two columns in which the names of certain persons and their signatures appear. There are thirty-three names and signatures.
11 The unchallenged evidence of four witnesses whose signatures appear on the last two pages of the letter is that they were approached at sporting functions of the MDNA by a Mr Rob Hirst or Mrs Tanya Hirst and asked to sign a "petition for child protection", which they did. The "petition" did not contain the typing at the top of the page, above the columns headed "Name" and "Signature". None of the witnesses were informed that the "petition" was anything to do with a complaint to be made against the Plaintiff. On the contrary, one of the witnesses made an enquiry from Mr and Mrs Hirst as to whether the "petition" had anything to do with the Plaintiff and was expressly told that it had nothing to do with any such complaint.
12 The undisputed evidence of the Plaintiff is that prior to the receipt of the letter of complaint she had not known Mr Chris Watt. Further, her undisputed evidence is that she knows only ten of the thirty-three people who signed the last two signature pages of the letter of complaint. It is difficult to understand how people who did not know the Plaintiff could responsibly support the complaints made against her in the letter of complaint to which the signature pages were attached. One possible explanation is that they, like the four witnesses who gave evidence, were asked to sign only a "petition for child protection" and were not told that the "petition" would later be made to appear as if it were the signature pages to a letter of complaint against the Plaintiff.
13 The undisputed evidence of the four witnesses makes it clear that their signatures to a document purporting to be a letter of complaint about the Plaintiff were procured by a deception on the part of Mr and Mrs Hirst. The evidence also makes it clear that it was a gross deception on the part of those forwarding the letter of complaint to the Defendant to attach the "petition" as the signatory pages to that letter, having altered the "petition" by the addition of words which were not there at the time that the signatories signed so as to make it appear that the signatories were in fact endorsing the letter of complaint. The reference in the body of the letter of complaint to "we the undersigned with the strength of numbers" leads strongly to the inference that the deception was deliberate and premeditated.
14 The unchallenged evidence of the Plaintiff is that prior to the receipt of the letter of complaint there had been considerable animosity between herself as President of MDNA and Mr Hirst, who was the director of coaching. A view had been taken by another officer of MDNA that Mr Hirst was not entitled to be paid certain additional fees for coaching and those payments to Mr Hirst had been stopped. Another member of MDNA, Mr Cecil O'Donnell, blamed the Plaintiff for depriving Mr Hirst of some extra money for coaching. There had been a history of acrimony between Mr O'Donnell and the Plaintiff within the MDNA for a number of years. Mr Hirst then moved a motion at an executive meeting of MDNA that the Plaintiff's life membership of MDNA be revoked. The motion was defeated.
15 Clearly, in the months leading up to the sending of the letter of complaint, there had been hostility within MDNA between Mr Hirst, Mr O'Donnell and their supporters on the one hand, and the Plaintiff and her supporters on the other. Mr O'Donnell is identified on the signatory page of the letter of complaint as a member of the "No Excuse for Abuse Committee".
16 The Plaintiff was given a copy of the letter of complaint by the secretary of the MDNA. Her undisputed evidence is that it caused her to suffer from severe depression and panic attacks. For a long time she was unable to bring herself to leave her home. She ceased any coaching activity in MDNA very shortly afterwards and resigned from her employment.
17 On 20 August 2003, the secretary of MDNA wrote to Mr Watt asking if he would agree to mediation of the complaints against the Plaintiff set out in his letter. Mediation was part of the procedure set out in the Defendant's "Anti-Harassment Policy" (to which I will come shortly). By letter dated 26 August 2003, Mr Watt replied, asking a number of questions. By letter dated 2 September 2003, the secretary provided answers to the questions and again asked whether Mr Watt was willing to participate in mediation.
18 By letter dated 11 September 2003, Mr Watt responded, saying amongst other things: "We believe that the matter is not one which requires mediation. Mediation constitutes reconciliation and negotiation which is not what our aim of this exercise has been". Mr Watt insisted on investigation of the complaint. This rejection of mediation, coupled with the previous threat to take the matter to a variety of bodies including the media, suggests that the aim of the "No Excuse for Abuse Committee" was nothing less than to blacken the name of the Plaintiff publicly. The significance of this observation will emerge shortly.
19 In September 2003 the Plaintiff, who was then President of MDNA, stood down from office because of the complaints in Mr Watt's letter.
20 On 20 October 2003, Mr Harkness, the General Manager of the Defendant, wrote to a Ms Vicki Fraser engaging her to undertake an investigation into the complaints in Mr Watt's letter of August 2003. Ms Fraser provides a service of mediating and investigating complaints within the sports industry and in the government sector. Previously, Ms Fraser had served twenty-five years in the Victoria Police Force, retiring with the rank of Chief Inspector. Mr Harkness sent Ms Fraser the letter of complaint from Mr Watt, some handwritten notes of complaints from players and Mr Watt's letter of 26 August.
21 On 10 November 2003, Ms Fraser wrote to Mr Harkness confirming that she had read the material provided by him "plus further documentation received from Mr Watt". She advised that Mr Watt had arranged a meeting on 11 November between her and people not named but described as "the complainants", that she intended to obtain "full details of the complaints from the parents and children, then to give [the Plaintiff] an opportunity to respond" at a meeting between herself and the Plaintiff on 12 November. The letter proceeded:
"I will then prepare a report of these conversations, with my assessment of the substance of the complaints and recommendations for further action, and forward it to you."
22 On 11 November 2003, Ms Fraser met Mr Watt and thirteen others "wishing to detail their concerns about the behaviour of [the plaintiff]". The people interviewed were: four current players (including the daughter of Mr Watt), five parents of current players (including Mr Watt), four people who were not parents of current players but were described as "currently holding official positions in netball" (they included Mr and Mrs Hirst and Mr O'Donnell), and an umpire. Ms Fraser took notes during those interviews.
23 On 12 November Ms Fraser interviewed the Plaintiff. Although she had not taken a tape recording of her interviews with "the complainants", she took a tape recording of the interview with the Plaintiff.
24 Ms Fraser's report to Mr Harkness is dated 27 November 2003 ("the Report"). Ms Fraser commences by saying that, viewed from the perspective only of the complainants, her assessment of the substance of the complaints is that they constitute harassment as defined in the Defendant's Anti-Harassment Policy, namely:
"Harassment is offensive, abusive, belittling or threatening behaviour directed at a person … the behaviour must be unwelcome and the sort of behaviour a reasonable person would recognise as being unwelcome and likely to cause the person to feel offended, humiliated or intimidated."
25 Ms Fraser then reports on her interview with the Plaintiff. She quotes selected extracts from the transcript. In the extracts quoted, as well as in passages not quoted in the Report, the Plaintiff either denies certain of the allegations outright or else endeavours to justify her actions as reasonable in the circumstances.
26 The Report then summarises "points of corroboration in complainants' statements", coming to the conclusion that the accounts of the complainants are consistent. The Report makes no mention of the fact that several times during the course of the interview with the Plaintiff the Plaintiff offered the names of people who could corroborate her account of the facts, offered to provide a copy of a player's medical certificate which would justify the Plaintiff in acting as she did in one matter of complaint, and suggested that because Ms Fraser had interviewed only four of the current players in the team which the Plaintiff was coaching she should also interview the other seven team members who would contradict what the four complainants said.
27 The transcript of the interview shows that Ms Fraser's response to these objections by the Plaintiff was to say:
"… if you wish to get any support statements for yourself, that's for you to follow up. From my end I talked to the people who have a complaint to make and want to sign off on the complaints, and then talk to you - but if you want to get any other supportive information then I suggest strongly that you do that, and that the best avenue for sending that would be to Ian Harkness at Netball N.S.W. and as soon as possible, because I'm hoping to put my report in within the next week, so if you could get something to him by then, so he could consider everything."
28 By this statement Ms Fraser was making it unmistakeably plain that she herself did not intend to investigate the truth or falsity of the complaints by speaking to people who might be able to give an account of events which contradicted the evidence of the complainants. Ms Fraser was making it clear that, in her view, it was up to Mr Harkness to consider whatever contradicting evidence the Plaintiff wished to adduce.
29 Ms Fraser's Report continues with an assessment of the credibility of the fourteen persons making the complaints against the Plaintiff. The Report states:
"5.1 In assessing the credibility of the fourteen persons making allegations about Ms Carter, it is the opinion of this investigator that each person presented with integrity and no apparent motive to fabricate stories about Ms Carter's behaviour. No person making a complaint appeared to be under any pressure to do so.