[2025] FWC 2735
General information, not legal advice.
Fair Work Commission
2025-09-12
Commissioner P
Original judgment source is linked above.
s.739 - Dispute resolution
Dispute about a matter arising under the enterprise agreement - Commission's powers to deal with a dispute - Powers of the Commission to inform itself - Interlocutory application to intervene by employee organisation covered by the Agreement - Whether Commission's powers to grant a party leave to intervene are limited by dispute settlement procedure - Proper construction of dispute settlement procedure.
(i) The parties to the Agreement have limited the Commission's powers and have not conferred upon the Commission any power or discretion to permit a third party to "intervene" in a dispute; and
(ii) If the Commission does have such a discretion, the Commission should not exercise that discretion.
This clause 47 applies where any dispute arises about any matters arising under this Agreement or in relation to the National Employment Standards.
Note: For the purpose of this clause 47.2, 'party' means the Company and pilot(s) covered by this Agreement.
It is important that pilots and the Company commit to resolving any disputes that may arise, however if such a dispute arises the following procedure must be followed:
47.2.1 The matter will first be discussed by the affected pilot(s) and Fleet Manager.
47.2.2 If not resolved, the matter will be discussed by the affected pilot(s) and the Chief Pilot (or delegate).
47.2.3 Should an issue remain unresolved, it may be referred by either party to the FWC to resolve through private conciliation and/or arbitration.
47.2.4 Subject to the provisions of this clause and clause 46.1, the parties to the dispute will accept the outcome of any arbitration.
47.2.5 If a dispute is referred to the FWC for resolution, the FWC can take any or all of the following actions as it considers appropriate to resolve the dispute:
(a) convene conciliation conferences of the parties or their representatives at which the FWC is present;
(b) require the parties or their representatives to confer among themselves at conferences at which the FWC is not present;
(c) request, but not compel, a person to attend proceedings;
(d) request, but not compel, a person to produce documents;
(e) where either party requests, conciliate or make recommendations about particular aspects of a matter about which they are unable to reach agreement; and
(f) subject to clause 46.1, where the matter(s) in dispute cannot be resolved (including by conciliation) and one (1) party or both request, arbitrate or otherwise determine the matter(s) in dispute.
47.2.6 The FWC must follow due process and allow each party a fair and adequate opportunity to present his or her case.
47.2.7 Any determination by the FWC under clause 47.2.5(f) must be in writing if either party so requests, and must give reasons for the determination.
47.2.8 Any determination made by the FWC under clause 47.2.5(f) must not require a party to act in contravention of an applicable industrial instrument or law. Where relevant, and circumstances warrant, the FWC will consider previous decisions of the FWC.
47.2.9 The FWC must not issue interim orders, 'status quo' orders or interim determinations.
47.2.10 A pilot may request to have a representative of his or her choice, which may include a representative from the Association (or a representative of a Registered Industrial Organisation of which they are a member), represent them at any stage of this dispute settlement procedure. Any such representative nominated by the pilot pursuant to this dispute resolution procedure will be allowed access to the pilot on Company premises, or such other place as may be agreed to between the Company and the pilot, so that relevant information and instructions can be obtained.
47.2.11 While the parties attempt to resolve a dispute pilots must continue to work as normal in accordance with this Agreement and the pilot's contract of employment unless a pilot has a reasonable concern about imminent risk to safety or health.
47.2.12 No party will be prejudiced as to the final settlement by the continuance of work in accordance with this clause 47.2.
47.2.13 Where a bona fide safety issue is involved, the Company and the appropriate safety authority must be notified concurrently or at least a bona fide attempt made to so notify the authority.
(1) FWA may deal with a dispute only if FWA is expressly authorised to do so under or in accordance with another provision of this Act.
(2) FWA may deal with a dispute (other than by arbitration) as it considers appropriate, including in the following ways:
(b) by making a recommendation or expressing an opinion.
(3) FWA may deal with a dispute by arbitration (including by making any orders it considers appropriate) only if FWA is expressly authorised to do so under or in accordance with another provision of this Act.
Example: Parties may consent to FWA arbitrating a bargaining dispute (see subsection 240(4)).
(4) In dealing with a dispute, FWA may exercise any powers it has under this Subdivision.
Example: FWA could direct a person to attend a conference under section 592.
(5) To avoid doubt, FWA must not exercise any of the powers referred to in subsection (2) or (3) in relation to a matter before FWA except as authorised by this section.
(1) This section applies if a term referred to in section 738 requires or allows the FWC to deal with a dispute.
(3) In dealing with a dispute, the FWC must not exercise any powers limited by the term.
(4) If, in accordance with the term, the parties have agreed that the FWC may arbitrate (however described) the dispute, the FWC may do so.
Note: The FWC may also deal with a dispute by mediation or conciliation, or by making a recommendation or expressing an opinion (see subsection 595(2)).
(5) Despite subsection (4), the FWC must not make a decision that is inconsistent with this Act, or a fair work instrument that applies to the parties.
(6) The FWC may deal with a dispute only on application by a party to the dispute.
(1) The FWC may make decisions as to how, when and where a matter is to be dealt with.
(2) The FWC may make an interim decision in relation to a matter before it.
(3) The FWC may make a decision under this section:
(4) This section does not limit the FWC's power to make decisions.
(1) The FWC may, except as provided by this Act, inform itself in relation to any matter before it in such manner as it considers appropriate.
(2) Without limiting subsection (1), the FWC may inform itself in the following ways:
(a) by requiring a person to attend before the FWC;
(b) by inviting, subject to any terms and conditions determined by the FWC, oral or written submissions;
(c) by requiring a person to provide copies of documents or records, or to provide any other information to the FWC;
(d) by taking evidence under oath or affirmation in accordance with the regulations (if any);
(e) by requiring an FWC Member, a Full Bench or an Expert Panel to prepare a report;
(i) The chapeau to clause 47.2 makes it clear that these steps must be followed and the mandatory preconditions are inconsistent with the notion that a person could circumvent those steps by applying directly to the Commission for the "privileges of a party" and the AIPA has not satisfied the preconditions in clauses 47.2.1-47.2.2;
(ii) That clause 47.2.4 operates on the basis that the only participants in any arbitration will be the parties to the dispute that has risen as contemplated by the chapeau. The AIPA's participation in the arbitration - as an intervener, and in effect a party is inconsistent with clause 47.2.4;
(iii) Clause 47.2.5 sets out an exhaustive list of substantive actions that the Commission "can" take if a dispute is referred to the Commission to resolve through private arbitration. If a substantive power (such as a power to permit a third party to "intervene" in a private arbitration) is to be exercisable, then it must be included in the list in clause 47.2.5. That clause 47.2.5 does not include a power to permit a stranger to "intervene" means that such a power is not conferred upon the Commission. Qantas submitted that the exhaustive list in clause 47.2.5 does not include "actions" that are so obvious that they go without saying such as the Commission issuing timetabling directions. However, on this point Qantas also submitted that the limitations set out in clause 47.2.9 were necessary so that the conferral in clause 47.2.5(f) is not construed as allowing the Commission to do the things in clause 47.2.9;
(iv) Even if the Commission had the powers in s.590, those powers relate to the Commission "informing itself" and that is conceptually distinct from a power to permit a party to intervene merely because that party wants to advance its interests (or those of its members). Furthermore, the AIPA has not identified any matter that Captain Butt or Qantas will not fully address;
(v) In response to the AIPA's application stating that the resolution of the dispute is "not confined to the interests of Captain Butt", Qantas submits that Clause 47 is directed to the resolution of a particular dispute between particular parties. It is inconsistent with that process for the Commission to permit a stranger to intervene and expand the scope of the dispute; and
(vi) Clause 47 must be construed in the context of s.577(1)(b) of the FW Act which requires the Commission to perform its functions in a manner that is quick and informal. Qantas submits that the effect of the AIPA's submissions is that all disputes arising under clause 47 risk being transformed into a multi-party process in which the parties to the dispute are compelled to address the strangers to the dispute. Qantas submits that is the antithesis of quick, informal dispute resolution.
(i) The AIPA has not identified anything that it can usefully add or explained how its involvement would assist the Commission;
(ii) The AIPA's involvement would be inimical to the evident purpose of clause 47 - that is to provide for a quick and informal dispute resolution procedure;
(iii) The delay caused by the AIPA's application tells against any grant of permission to intervene; and
(iv) The Commission should not exercise its arbitral powers in such a way as to expand or inflame the existing dispute citing the decision of the Full Court of the Federal Court of Australia in United Firefighters' Union of Australia v Fire Rescue Victoria [2024] FCAFC 94 at [95].
"The starting point for interpretation of an enterprise agreement is the ordinary meaning of the words, read as a whole and in context. The interpretation "...turns on the language of the particular agreement, understood in the light of its industrial context and purpose ...". The words are not to be interpreted in a vacuum divorced from industrial realities; rather, industrial agreements are made for various industries in the light of the customs and working conditions of each, and they are frequently couched in terms intelligible to the parties but without the careful attention to form and draftsmanship that one expects to find in an Act of Parliament. To similar effect, it has been said that the framers of such documents were likely of a "practical bent of mind" and may well have been more concerned with expressing an intention in a way likely to be understood in the relevant industry rather than with legal niceties and jargon, so that a purposive approach to interpretation is appropriate and a narrow or pedantic approach is misplaced."
To be able; have the strength, means, authority to;
To "settle the dispute" includes a consideration of whether the resolution of an issue or the relief sought would resolve or widen and inflame the dispute. A reason of that kind may be brought to bear as a basis for not adopting a course being pressed for by one of the parties. To reason in that way is not to fail to settle the dispute. It is to reach a conclusion as to the way in which the dispute should be settled in the particular circumstances.

Mr D Stephens, of the Australian Federation of Air Pilots for Captain Murray William Butt.
Mr D Taylor, solicitor for the Australian and International Pilots Association.
[1] UFUA v FRV (Full Court) at [29]; Transit Systems West Services Pty Ltd v Australian Rail, Tram and Bus Industry Union [2020] FCAFC 193 at [32]; Duggan v Metropolitan Fire and Emergency Services Board [2017] FCAFC 112 at [56]; Endeavour Energy v Communications, Electrical, Electronic, Energy, Information, Postal, Plumbing and Allied Services Union of Australia [2016] FCAFC 82 at [12],[33]; Tracey v BP Refinery (Kwinana) Pty Ltd [2022] FWCFB 210 at [31], [45].
[2] Citing Corporate Affairs Commission v Bradley; Commonwealth of Australia (Intervenor) [1974] 1 NSWLR 391 at 396; Forestry Tasmania v Brown (No 2) [2007] FCA 604 at [6].
[3] See paragraphs [14], [15], [20], and [21] above and the authorities cited therein.
[4] Construction, Forestry, Mining & Energy Union v Australian Industrial Relations Commission [2001] HCA 16 at [31]; AMWU v ALS at [57]-[58], [85]; and UFUA v FRV (Full Court) at [26]-[27].
[5] Communications, Electrical, Electronic, Energy, Information, Postal, Plumbing and Allied Services Union of Australia v Cockburn Cement Limited, "Automotive, Food, Metals, Engineering, Printing and Kindred Industries Union" known as the Australian Manufacturing Workers' Union (AMWU) [2025] FWCFB 201 at [29].
[7] [2018] FCAFC 131 at [97].
[8] Macquarie Dictionary Online (http://www.macquariedictionary.com.au).
[9] Macquarie Dictionary Online (http://www.macquariedictionary.com.au).
[10] See clause 47.2.4 of the Agreement.
[11] [2024] FCAFC 94 at [95].
Printed by authority of the Commonwealth Government Printer
Captain Murray William Butt
Qantas Airways Ltd [2025] FWC 2735