austlii:nsw/NSWPIC/2026/132
General information, not legal advice.
NSWPIC
2026-03-02
Original judgment source is linked above.
Butler v AAI Limited t/as GIO [2026] NSWPIC 132
MOTOR ACCIDENTS - Motor Accident Injuries Act 2017; claim for statutory benefits under ; insurer alleges contributory negligence at 80% and claimant mostly at fault; claimant riding motorbike when lost control after riding through or over a "pothole"; assessment based on audio-visual evidence of claimant and documentary material; no expert evidence; state of road considered; claimant travelling at 20 kms under the speed limit; claimant had seen gesture from rider ahead but had no time to take action; claimant did not depart from the requisite standard of care and was not wholly or mostly at fault for the accident; approach considered; , and applied as to reasonableness not perfection required.
In accordance with Division 7.6 of the Motor Accident Injuries Act 2017, the Personal Injury Commission's assessment is:
A statement setting out the Commission's reasons for the assessment is included with this certificate.
"I was travelling along the Putty Road and hit a pothole."
Mr Butler's own motor bike. 2. On 27 November 2025 the insurer issued a notice to Mr Butler denying liability to pay ongoing statutory benefits to him on the basis he was "mostly at fault" for the accident. The claimant sought an internal review of that decision in accordance with Division 7.3 of the MAI Act and on 18 December 2025, the insurer issued a decision restating its position. 3. On 16 January 2026, the claimant referred the issue of fault to the Personal Injury Commission (the Commission). The proceedings were allocated to me for assessment and determination in accordance with Division 7.6 of the MAI Act
(a) failed to ride to the conditions;
(b) was on notice of irregular surfaces or potholes;
(c) failed to keep a proper lookout for hazards on the roadway;
(d) failed to heed Mike Howie's warning as to presence of a hazard on the roadway;
(e) failed to reduce his speed;
(f) rode over the pothole;
(g) failed to take evasive action or otherwise avoid a collision with the pothole;
(h) having hit the pothole, failed to maintain control of his motorcycle;
(i) with 40 years of experience and given the risks of riding over a pothole, failed to control the speed and direction of motorbike so as to avoid the pothole, and
(j) used and operated his motorcycle in such a way that he knew or ought to have known that a loss of control of his motorcycle was imminent.
(a) the primary or proximate cause of the accident was the presence of a significant pothole and that there was a legal duty on the part of road authority to maintain the road and their failure to do so created a hazard;
(b) his actions were a reaction to what existed and not the primary cause;
(c) he was taking care and was riding 20 km under the speed limit;
(d) he was riding on a curve which is a riding task that divides the rider's attention which made instantaneous reactions to road surface defects more difficult;
(e) he was sober and wearing appropriate safety gear;
(f) Mike Howie's warning was ambiguous and could have indicated a pothole, gravel, wildlife or anything. It was a general warning, and
(g) he had only one second to react and execute a complex physical avoidance manoeuvre at 80 kmph.
(a) acknowledges the consistent accounts of the claimant and Mr Howie;
(b) cites a passage from the High Court case of Manley v Alexander;[5]
(c) accepts the presence of the pothole;
(d) says "there is no indication that the curvature of the roadway or any conditions would have impacted or obstructed the view of the pothole";
(e) relies on the fact that Mr Howie travelled past the pothole without incident and gestured to alert Mr Butler to its presence, and
(f) his failure to keep a proper lookout and ride to the prevailing road conditions was the primary cause.
(a) referred to the police who had considered him not at fault and that the pothole was the direct cause of the accident and he was not negligent;
(b) says he was riding 20 km below the speed limit;
(c) the warning from the other rider was ambiguous and non-specific;
(d) the cited case law supports a finding that the road conditions, rather than his action was "the greater cause of the accident", and
(e) he says:
"I feel [the insurer] did not adequately take into account that the primary cause of the accident was the poorly maintained road, not rider error."
Mr Howie's statement is consistent with the claimant's statement. 2. The insurer notes at [8] that Mr Howie confirms in his statement that he alerted the claimant to the presence of "the large gash on the road" by pointing to it with his left hand. 3. Mr Howie called emergency services [9]. Police spoke to Mr Howie at the scene [11] and at paragraph 41 of the police officer's statement, she said that the road had been in that state for years [12]. She said she spoke with Mr Howie who told him Mr Butler had ridden straight into the damaged roadway which he thinks caused him to lose control [13]. 4. The insurer submits at [15]:
"... that the claimant was mostly at fault for the motor accident on the basis the evidence identifies he was aware of the hazardous nature of the road after seeing Mr Howie's motorcycle strike a pothole prior to the subject collision, he failed to keep a proper lookout to identify potential hazards in circumstances where Mr Howie was able to identify the hazard and pointed it out to him, and as he failed to avoid riding over the damaged road in circumstances where the 'scar' in the roadway appears to be no more than 10cm in width at its widest point as demonstrated by the ... photograph."
Mr Custovic's actions against those of whoever maintained (or did not maintain) the road or [the other rider he was riding with on the day]." The insurer submits at [21] that "the principle of relative culpability does not apply." 3. The insurer restates at [22] what it says is the claimant's departure from the requisite standard of care, that is:
(a) the claimant failed to keep a proper lookout for hazards on the roadway;
(b) the claimant failed to heed Mr Howie's warning as to the presence of a hazard on the roadway;
(c) the claimant failed to take evasive action or otherwise avoid a collision with the pothole;
(d) the claimant failed to maintain control of his motorcycle;
(e) the claimant was aware of the presence of potholes/hazards on the roadway as before the accident, he observed Mr Howie's motorcycle strike a pothole 'with such force that his pannier bag opened, and he lifted off the seat of his bike';
(f) the claimant failed to drive at a speed safe for the conditions of the road;
(g) the claimant was experienced with riding motorcycles and the need to be on the lookout for damage on the road, and
(h) the claimant ought to have been keeping a safe distance behind Mr Howie, to allow him to stop suddenly if he needed to.
Mr Crampton, a representative of the insurer on 25 February 2026. 3. The insurer requested an assessment on the papers. I advised the claimant that while that is the usual procedure in most cases, as Mr Butler was present, I wished to ask him some questions to supplement the documentary material and ensure I had an understanding of the facts and circumstances of the accident and the arguments he has made. 4. The claimant gave evidence in answer to my questions, and the insurer was afforded an opportunity to question the claimant. 5. At the conclusion of the questioning, Mr Butler confirmed his arguments from the submissions and the insurer's representative did not make any further submissions.
(a) he did not complete a sketch of the accident scene "as I do not recall visually recalling the accident occurring" [13];
(b) he did not take photographs of the accident scene or his motorbike as he was incapacitated [17];
(c) he was not charged or fined by police and did not speak with them [18];
(d) he was, at the time of the accident, returning from a meeting at Karuah of the Military Brotherhood Military Motorcycle Club (MBMMC).[8] The meeting had finished and he was returning home to Sydney [19] - [20];
(e) another rider, Mike Howie riding with him about 40m ahead [22] and [25];
(f) they were travelling south at about 80 kmph on the Putty Road and it was about 3.30pm and the weather was fine and clear [23] and [24];
(g) the road was one lane each way and sealed [26];
(h) before his accident, "I observed Mike's motorcycle impact with an unlevel part of the road, and he impacted the mound with such force that his pannier bag opened, and he lifted off the seat of his bike" [27];
(i) he drew Mike's attention to the open pannier bag on the right-hand side, Mike acknowledged it and tried to close the lid [28] - [30];
(j) Mr Butler dropped back and moved to the left-hand side which increased the gap between him and Mike [31] and [31], and
(k) "I then recall Mike pointing to the road on the left-hand side and I do not recall anything after that".
"Whilst negotiating a slight right-hand bend in the roadway the front wheel of unit one has gone through a pothole, causing unit one to lose control and fall onto its left side, sliding on the roadway. No other vehicles or objects involved."
"I observed the roadway, I spoke to the rider the injured party was riding with, and he's brought to my attention the pothole on the road, we'll call it pothole on the road but it may have been road damage that had just degraded over time but it was a long narrow like a wedge out of the road."
"He saw the damaged roadway, and he said he actually indicated to it with his hands, but didn't, the other gentleman has just ridden straight, his front tyre entered it and then I think that's caused him to lose control."
(a) they were travelling south at 80 km;
(b) his motorbike impacted an unlevel part of the road and one of his panniers opened, Mr Butler caught his attention to it, and he attempted to close the lid;
(c) he alerted the claimant to the large gash in the road by pointing to it "with my left hand", and
(d) he rode through a right-hand bend, then a left-hand bend and saw Mr Butler was no longer following him. He turned his bike around, rode back and found him.
Evidence from the claimant at the assessment conference
Mr Butler said the road was clean and clear. 8. In terms of the pothole or gash in the road, the police officer who attended the scene said the road had been like that for a while and took steps to notify the responsible authority about it. 9. On the basis of all of the evidence about the road I am satisfied that the Putty Road was generally in a good state with occasional hazards on it such as the mound that caused
Mr Howie's pannier to open and the gash which caused Mr Butler's accident.
Mr Butler had come to grief. It is unclear how he would have been in a position to estimate Mr Butler's speed. I do not therefore accept that Mr Butler was riding at 100 kmph immediately before the accident. 3. I am satisfied Mr Butler was riding at no more than 80 kmph. I make this finding on the basis of his evidence and the evidence of Mr Howie. 4. Mr Howie says at the time of the accident he was riding at 80 kmph. The claimant's oral evidence was that this was the speed he was riding at. His evidence also was that he had fallen back after the Panier incident behind Mr Howie (by slowing down) which raises the possibility that Mr Butler was riding at a speed slower than 80 kmph immediately before his accident.
Mr Crampton said at the preliminary conference that it was his understanding of the literature that the reaction time of an average person on seeing an event was 1 to 1.5 seconds. 4. On 27 February 2026 after I referred Mr Crampton to the NSW Government's safe driving website, he agreed that 1.5 seconds is the appropriate standard reaction time and I am satisfied this is appropriate. This is consistent with Mr Butler's evidence that as soon as he noticed Mr Howie's finger, the accident happened.
The general approach to wholly or mostly at fault decision-making
"(1) An injured person is not entitled to statutory benefits under this Division for treatment and care expenses incurred more than 52 weeks after the motor accident concerned if -
(a) the motor accident was caused wholly or mostly by the fault of the person[11], ...
(2) A motor accident was caused mostly by the fault of a person if the contributory negligence of the person in relation to the motor accident (as referred to in section 3.38) was greater than 61%."
(a) an injured person's entitlement to benefits "does not depend on establishing the fault of a person ... The injured person does not need to prove anyone was at fault for the motor accident, in order to obtain benefits under Part 3" [55];
(b) leaving aside any issue of threshold injury, statutory benefits continue or cease pursuant to ss 3.11 and 3.28 depends on whether the injured person is wholly or mostly at fault. This is one concept not two separate concepts of 'wholly at fault' or 'mostly at fault'. She said, "The qualifiers 'wholly or mostly' inform each other and are intended to address the same mischief, namely, contributory negligence" [56];
(c) sections 3.11 and 3.28 "are directed at the extent to which the injured person's failure to take reasonable care contributed to the motor accident." That is the contributory negligence relevant to the accident (not the injury) and accommodates "all types of motor accidents including single vehicle accidents where the injured person is the owner driver" [57];
(d) section 3.38 requires the enacted law of contributory negligence to be applied which includes the provisions of Division 8 of Part 1A of the Civil Liability Act 2002 (CL Act) [60];
(e) where there is more than one motor vehicle involved, or the claimant is a pedestrian, ss 3.11 and 3.28 accommodates an assessment of the claimant's contributory negligence by considering the apportionment of culpability as stated by Basten AJ in Allianz Australia Insurance Limited v Shuk[12] at [61];
(f) in a single vehicle motor accident in which the claimant is the owner and driver, contributory negligence for the motor accident can still apply. Justice Mitchelmore at [68] cites Axiak v Ingram[13] and at [69] Davis v Swift[14] and says "the inability to balance relative culpability and causal responsibility does not preclude an assessment of contributory negligence" [69];
(g) the composite phrase in the legislation "caused wholly or mostly by the fault of the person" is "directed at an enquiry as to the injured person's contributory negligence for the motor accident, irrespective of the number of motor vehicles involved and how the claimant came to be injured," and
(h) if there is some contributory negligence found on the part of the claimant, then s 3.38(3)(c) directs the next step is to assess the degree of contributory negligence that is "just and equitable in the circumstances of the case" [73]. The CL Act includes a provision enabling a finding of 100% contributory negligence.[15]
Did Mr Butler depart from the requisite standard of care?
"the standard of care required of the person who suffered harm is that of a reasonable person in the position of that person."
Was there a failure to keep a proper lookout for hazards on, or damage to the roadway?
"Accepting that the exercise of reasonable care required the respondent to be able to control the vehicle so as to know what is happening in the vicinity of the vehicle so as to be able to take reasonable steps to react to those events (Manley v Alexander) does not, as Meagher JA pointed out in Marien v Gardiner, require the reasonable driver to be able to, in effect, foresee every event which might happen in the vicinity of the vehicle or, at all times, be in a position to react to everything which might occur."
Was there a failure to heed the warning of Mr Howie
40 m behind Mr Howie, Mr Butler had two seconds after Mr Howie rode through the pothole before he would be riding through the same pothole. Mr Howie would have taken time to react to the stimulus of riding over the pothole and recognising it as a potential hazard before raising his finger. 5. Mr Butler's time to react to the stimulus of the pointed finger would have involved noticing the gesture or finger and then scanning the road and surrounds to see what Mr Howie was alerting him to, all at the same time as negotiating an upcoming bend. 6. I am not satisfied that Mr Butler failed to heed the warning of Mr Howie. He had seen the warning but did not have sufficient time to react to it.
Was there a failure to take evasive action or maintain control?
40 m gap between the two riders, the likely time for Mr Howie to react to what he had just ridden over and the likely time for Mr Butler to react to Mr Howie's gesture I am not satisfied the claimant had time to take evasive action and avoid the pothole. 2. The claimant was not riding directly behind Mr Howie but was riding in staggered formation, therefore he did not ride in the precise path Mr Howie did. While Mr Howie may have been able to maintain control of his motorbike over the rough road he had gone over, Mr Butler could not on that part of the road that he had gone over. 3. There is no expert or other evidence before me to suggest that Mr Butler should have been able to maintain control of his motorbike after he hit the gash in the road and I therefore reject this argument from the insurer.
Was there a failure to drive at a safe speed?
Was there a failure to drive at a safe distance?
Is there any departure from the standard of care of a reasonable motorbike rider?
[1] And s 3.11 when there is a claim for weekly benefits.
[5] [2005] HCA 79 at [12].
[6] The references in square brackets are to the paragraph numbers in the insurer's submissions.
[8] According to its website the MBMMC is a "Trii Service Military Motorcycle Club comprising serving and ex-serving Australian Defence Force (ADF) and Commonwealth Forces members, their families, friends and support riders. We are an Australia-wide club and our mission is to support Club members, Veterans and ex-service members and their families for the next thirty years."
[10] 80km x 1,000 metres = 80,000 metres. One hour has 3,600 seconds. 80,000 metres ÷ 3,seconds = 22.22 metres per second.
[11] Section 3.28(1)(a) adds the words "and the person is over 16 years of age at the time of the motor accident" to create an ongoing entitlement to statutory benefits for treatment and care expenses for children.
[13] [2012] NSWCA 311 where contributory negligence for a reckless pedestrian in a no-fault (blameless) accident was assessed at 50%.
[14] [2014] NSWCA 458 where contributory negligence for another in a no-fault (blameless) accident was assessed at 80%.
[16] [2005] HCA 79; (2005) 80 ALJR 413 (at [12] per Gummow, Kirby and Hayne JJ).
Butler
AAI Limited t/as GIO [2026] NSWPIC 132;
(2005) 80 ALJR 413