[2025] FWC 2105
General information, not legal advice.
Fair Work Commission
2025-07-18
Original judgment source is linked above.
[2025] FWC 2105 [Note: An appeal pursuant to s.604 (C2025/7686) was lodged against this decision.]
s.185 - Enterprise agreement
THRIVE GROUP TASMANIA ENTERPRISE AGREEMENT 2025
Application for approval of the The Thrive Group Tasmania Enterprise Agreement 2025
This is an employee who holds a Diploma in Education and Care or equivalent and is in the position of Service Leader. The Service Leader will be in charge of day-to-day running of an education and care service. The employee will lead a team of educators at a service to provide quality education and care. At this level employees will be responsible for ensuring the service runs according to the NQF and Thrive Policies as well as participating in the education and care of children attending the service. An employee appointed at this level will also undertake the same duties and perform the same tasks as a Level 3 employee.
Co-ordinate and direct the activities of employees engaged in the implementation and evaluation of developmentally appropriate programs.
Contribute, through the EYSAC Manager, to the development of the service's policies.
Co-ordinate centre or service operations including Occupational Health and Safety, program planning, staff training.
Responsible for the day-to-day management of the service for management and compliance with licensing and all statutory and quality assurance issues.
Generally supervise all employees within the service.
Be innovative and bring new ideas and challenges to educators.
Model appropriate interactions and behaviours to other educators.
Conduct annual performance reviews of the staff on your team.
Be actively aware of the services budget and spending, including training and travel.
Work in conjunction with the EYSACM for planning and preparing the service for future Assessment and Rating.
Progress through Level 4 in accordance with clause 17.4, or earlier if Thrive Group Tasmania considers the employee capable of performing the work at the next level or if the employee actually performs work at the next level. Grades E and F are dependent on the Service Leaders willingness and ability to act as an expert in one or more area of their day-to-day job and mentor and coach other leaders with the agreement and oversight of the EYSAC manager.
(2) The Director classification in the Award applies to a "director of a service," with the pay point level determined by reference to the number of children the service is licenced for. The classification applies to a person whose primary role is to manage a service.
(3) A Director is responsible for the overall management of the service. Where the Director is temporarily absent, an Assistant Director assumes this responsibility and is entitled to higher duties payments under the Award when they perform the Director role for two or more consecutive working days.
(4) Under the Proposed Agreement, a Service Leader is required to assume the responsibility for day-to-day management of the service at all times, despite this notionally being the duty of the Director.
(5) While the Proposed Agreement does not apply to a Director, the role of a Director in Thrive's business model is a higher-level executive position which differs to the concept of a Director under the Award.
(7) Thrive operates a number of services across Tasmania and has centralised its business structures. This explains Ms O'Grady's evidence that Mr Tuttle and Ms Kinnersley have some of the responsibilities of a Director.
(11) The modifications made to the Award's Assistant Director descriptor for the purposes of describing a Service Leader in the Proposed Agreement fundamentally alter the position of Service Leader as one which is permanently required to carry out a major and substantial duty of a Director, being the day-to-day management of a service.
(1) Thrive operates under a unique business model, which centralises most of the managerial and statutory duties in Thrive's head office and Business Services Unit. These roles sit outside of the scope of the Proposed Agreement.
(2) Service Leaders do not undertake overall management of the service, but rather lower-level oversight of employees and attendance to some managerial tasks, with ultimate approval residing with head office.
(3) If the Service Leader position were to be reclassified to the equivalent of Director under the Award, it would have a substantial detrimental impact on Thrive's business model.
(1) Ms O'Grady is in charge of the day-to-day running of the service in Beaconsfield in accordance with Thrive's policies, as well as participating in the education and care of children at the service.
(2) Ms O'Grady reports to the EYSAC Manager, Ms Kinnersley and undertakes an annual performance review with Ms Kinnersley.
(3) While Ms O'Grady does not make decisions about who is employed in the service, she gathers information such as resumes for provision to head office.
(4) If Ms O'Grady observes inappropriate behaviour at the workplace (for instance, an educator's non-compliance with the sun safe policy) she will address it through workplace level discussions, but any repeated non-compliance or disciplinary action required is referred to Mr Tuttle or Ms Kinnersley to manage.
(5) Ms O'Grady has not dealt with termination of employment matters; these matters, as well as promotions are Ms Kinnsersley's responsibility.
(6) Payroll concerns are referred to Mr Tuttle or Ms Kinnersley.
(7) Ms O'Grady ensures that staff attend mandatory training, but such training modules are prepared by the relevant training provider. The steps Ms O'Grady takes to arrange for that training to be provided involves gathering educator's emails and compiling a spreadsheet to be sent to the training provider for the structure of the training.
(8) Ms O'Grady ensures compliance with the policies and procedures of the service but does not draft the policies; such drafting responsibility rests with head office.
(9) Ms O'Grady is aware of the services budget but is not responsible for the service's finances or the paying of accounts.
(10) Ms O'Grady prepares the service for review by Ms Kinnersley prior to visits and audits for quality assurance assessment purposes. Ms O'Grady's preparation steps include making sure the relevant documentation is available and ensuring the planning is up to date.
(11) While Ms O'Grady will ensure that the service has things "in place" and "ready to go," she accepts that Mr Tuttle and Ms Kinnersley are the nominated supervisors of the service for regulatory purposes and are therefore ultimately responsible for ensuring compliance with the regulations.
(12) In relation to families, Ms O'Grady meets and greets them and provides general assistance but accepts that head office finalises and handles all the enrolments (including issuing compliance agreements). Ms O'Grady refers families to head office for IT related and other issues that she cannot assist with.
(13) Ms Kinnersley and Mr Tuttle have overall management of the service in their roles and Ms O'Grady accepted this.
(14) In the circumstances of staff absence, Ms O'Grady might change her own hours to fill in or arrange for split shifts to be performed, but if these matters did not resolve the issue, she would seek permission from head office to contact families about care availability.
(1) Mr Tuttle is the nominated supervisor for all of Thrive's services, and Ms Kinnersley is also the nominated supervisor for Thrive's services with the exception of family day care.
(2) Mr Tuttle and Ms Kinnersley are not physically present at each service on a daily basis but perform work from Thrive's head office.
(3) As Mr Tuttle and Ms Kinnersley are not present at a service on a day-to-day basis, the Service Leader is the responsible person in day-to-day charge pursuant to the National Law, when they are working.
(3) The Service Leader does not recruit staff. Ms O'Grady's evidence demonstrates that a Service Leader may collate relevant information (such as resumes) for provision to head office. While this may be accompanied by a recommendation for engagement, a Service Leader does not conduct interviews or undertake employment related checks to support the recruitment of an employee.
(5) While the Service Leader ensures that the service adheres to correct staff ratios and that an alternative responsible person in charge is available in their absence, I am comfortably satisfied that the Service Leader's role does not entail ensuring that the service adheres to regulations or statutory requirements; these obligations rest with Mr Tuttle and Ms Kinnersley and Ms O'Grady accepted this as so.
(6) I do not consider that the task of ensuring the service meets quality assurance requirements rests with the Service Leader. As Ms O'Grady accepts, she will prepare the service for quality assessment reviews including by ensuring the documentation and planning is up to date and available. These steps are no doubt important but are subject to the review and oversight of Ms Kinnersley who bears responsibility for this task.
(7) The Service Leader is the first point of contact for families at the service and thereby liaises with families. I also accept Ms O'Grady's evidence that she will engage with certain outside agencies having regard to the onsite services that are available in her specific location. However, I am not persuaded that this is representative of Service Leaders more broadly. I accept Mr Tuttle's evidence that Thrive's head office is responsible for engaging with external agencies such as the Department of Education, banks, software providers and other third-party contractors.
(8) A Service Leader is not responsible for formulating and evaluating annual budgets, as acknowledged by Ms O'Grady.
(9) A Service Leader does not liaise with management committees. In the context of Thrive's structure, it is Mr Tuttle who reports to the Board.
(10) A Service Leader provides professional leadership, including through conducting staff appraisals. But when concerns are raised about an employee's performance or issues arise beyond general appraisals, they are dealt with by Mr Tuttle and Ms Kinnersley. I accept Mr Tuttle's evidence that he and Ms Kinnersley are responsible for staff professional development. Insofar as it concerns relevant policies such as safe sleep, food safety and child protection training, I accept Ms O'Grady's evidence that she monitors whether such training is up to date, but it is Ms Kinnersley who is ultimately responsible for overseeing this training.
18.1 An employee engaged in duties carrying a higher rate than their ordinary classification for two or more consecutive hours within any shift or day will be paid for the time so worked at the higher rate provided that:
(b) an employee engaged as a Children's Services Employee Level 5 (Assistant Director) who is required to undertake the duties of a Director by reason of the Director's absence will not be entitled to payment under this clause unless the Director's absence exceeds two complete consecutive working days;...
(1) I do not accept the UWU's submission that holding a regulatory responsibility for managing the service day-to-day meets the threshold for the payment of higher duties under the Award. Clause 18.1(b) of the Award requires a Level 5 employee to undertake the duties of a Director (as aside from being the person in day-to-day charge). As the analysis in this decision demonstrates, I do not accept that a Level 5 employee undertakes the major and substantial duties of a Level 6 Director.
[1] [2013] FWCA 3199; AE401370
[8] Hempel (Wattyl) Australia Pty Ltd v United Workers Union [2024] FCAFC 98 at [141] to [147]
[14] Carpenter v Corona Manufacturing Pty Ltd [2002] AIRC 1562; (2002) 122 IR 387 at [9]
[15] Zheng v Poten & Partners (Australia) Pty Ltd [2021] FWCFB 3478, 307 IR 339
[16] Appeal by Shop, Distributive and Allied Employees Association (006N) v Aldi Foods Pty Limited As General Partner Of Aldi Stores (A Limited Partnership) Trading AS Aldi Stores, Clint Peddersen-Curtis [2025] FWCFB 143
[17] Aldi Foods Pty Ltd [2024 FWCA 3774
[18] Zheng v Poten & Partners (Australia) Pty Ltd [2021] FWCFB 3478, 307 IR 339 at [47]
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(2002) 122 IR 387