austlii:nsw/NSWPICMP/2025/307
General information, not legal advice.
NSWPICMP
2025-05-05
Original judgment source is linked above.
BTQ v Insurance Australia Limited t/as NRMA Insurance [2025] NSWPICMP 307
MOTOR ACCIDENTS - Motor Accident Injuries Act 2017; review of Medical Assessment Certificate (MAC); claimant's application for review under section 7.26; assessment of whole person impairment (WPI) at 10%; issues of causation; claimant had pre-existing lower back problems and left wrist fracture subject of medical investigation and treatment in the months before the accident; claimant delayed reporting accident and all symptoms for a few weeks after accident; Held - accident could have and did injure the lower back, left hip and left wrist; injuries soft tissue aggravations; impairment assessment at 5% for lower back, 4% for left wrist and no assessable impairment in left hip; MAC revoked and new certificate issued; no issue of principle.
Issued under Division 7.5 of the Motor Accident Injuries Act 2017
A statement setting out the Panel's reasons for the assessment is included with this certificate.
22 April 2024. 2. The Medical Assessor takes the following history from the claimant at paragraphs [8] - [9]:
(a) [BTQ] had been diagnosed before the accident with a psychiatric disorder with drug addiction. The claimant was managing the former with medication and the latter with methadone;
(b) the claimant had a previous history of chronic low back pain diagnosed a few years before the accident;
(c) he injured his left wrist when he fell from a dirt bike in 2017. It appears from elsewhere in the material that the fracture was surgically repaired with a plate and screws;
(d) he denied previous hip injuries;
(e) he has had three inguinal hernias;
(f) he was wearing a seat belt driving along a street in Marrickville when a car came out from a street on the right hitting the driver's side of his vehicle just behind his door;
(g) police and ambulance did not attend, and [BTQ] got out of the car and exchanged details with the other driver. He parked the car and took a taxi home;
(h) he developed increased lower back pain with pain radiating to the left thigh. His wrist pain increased, and
(i) he has had physiotherapy and has taken Lyrica given to him by a friend and his physiotherapist suggests he should seek neurosurgical review.
[BTQ] reported constant low back pain extending into the left thigh with intermittent paraesthesia in the left hip and left side and burning in the left thigh. There is sometimes shooting pain in the left leg but no symptoms below the knee. Medical Assessor Home records:
"There is no local pain at the left hip. He says that the pain from his back extends across his hip into the left thigh."
12 December 2022 and the Medical Assessor's decision which refers to early documentation of pain in the left hip. The claimant also refers to a report of Dr Rajendran and the physiotherapy notes which refer to left hip pain. 2. The claimant also says the Medical Assessor has erroneously said there are no signs of radiculopathy and refers to the Medical Assessor's record of pain radiating to the left thigh and shooting into the left leg. The claimant also refers to the physiotherapy notes which refer to "radicular related pain left posterior leg" and a note of radicular symptoms.
2 September 2024. 2. The insurer's bundle of 131 pages was received on 28 August 2024. This bundle includes two liability decisions relevant to the claimant's statutory benefits claim of little relevance to this dispute. The insurer has also included correspondence between the parties about the claimant's request for a concession about WPI and the internal review of the insurer's decision not to concede an entitlement to non-economic loss. The Panel does not propose to refer to this material further as it is not strictly relevant to the Panel's Review which is a fresh assessment of the medical dispute. 3. The Panel met on 16 September and reported to the parties on 18 September 2024. 4. The Panel confirmed we would be assessing [BTQ]'s lumbar spine, left wrist and left hip and noted the issue of causation of impairment in the lumbar spine and left wrist. 5. The Panel requested the following additional documents:
(a) the claimant's submissions to be resubmitted with numbered paragraphs;
(b) complete copies of clinical notes from Marrickville Metro and Garners Road medical practices;
(c) pre-accident physiotherapy notes, and
(d) the insurer's investigation report and in particular statements and photographs.
"Our client has not attended any GP practitioners, apart from Marrickville Metro and Garners Road practice, and physiotherpay practices within 3 years."
(a) the claimant had chronic lumbar spine pain with treatment and imaging before the accident;
(b) the claimant had falls before the motor accident which caused lumbar spine injuries (2 March and 25 October 2021);
(c) the claimant had pain in his left forearm as reported on 18 August 2022, and
(d) the Marrickville Metro notes suggest the claimant had no loss of left hip motion after the car accident, the claimant has had three accidents, and on 13 May 2014 the claimant had fractured his left radius five weeks before and it was surgically repaired.
(a) on 30 October 2024 at 11.24am details of the appointment were provided to the claimant's solicitor (name and address of the rooms, date and time and a request to bring radiology with him) and the claimant's solicitor was requested to "please ensure the claimant is aware of the above information";
(b) on 22 November 2024 at 10.30am an SMS message was sent to the claimant with the time, date and address of the re-examination, and
(c) on 29 November 2024 at 10.30am an SMS message was sent to the claimant with the time, date and address of the re-examination.
(a) an MRI of his lumbar spine performed on 4 December 2024;
(b) advice that the claimant had seen Dr Wong, neurosurgeon on 14 April 2025 and had been advised to have lumbar spine injections at L5, and
(c) a short statement addressing some of the matters in the statement made by the insurer's insured driver.
21 February 2020. The claimant was advised to lose weight and was not keen on a cortisone injection and he was referred to Dr Lawford, rheumatologist. 3. The claimant attended again on 29 October 2020 requesting a referral to a physiotherapist for his lower back pain. 4. The claimant attended Dr Rajendran on 2 March 2021 following a fall in the laundry. He had landed on his back and was tender in the sacroiliac and lower back area. The claimant was referred for physiotherapy on 12 April 2021. The claimant attended again on
25 October 2021 in relation to a fall. It is not clear if this is another fall or the one from March, but [BTQ] reported pain in the left lower lumbar spine and had been attending physiotherapy. On 18 November 2021 the claimant's back pain was the apparent cause of the attendance, and an MRI of the lumbar spine was requested. 5. On 18 August 2022 [BTQ] attended reporting pain in the left forearm and an X-ray of his forearm and wrist was requested. On 25 August 2022 the claimant sought a referral for physiotherapy for his lower back pain.
Marrickville Metro Medical Centre - pre-accident
Dr Vago and Dr Missaghi. In the section about past medical history, it is noted the claimant had a mental health condition which started in 2014, a comminuted fractured radius which occurred in 2014 and in that year, he was placed on the methadone program. 2. The notes commence with an entry on 2 October 2001 with "gastro ? methadone withdrawal." In October 2013 the claimant injured his left ankle and was prescribed Panadeine Forte and Avanza. 3. The claimant attended on 13 May 2014 in relation to a fracture of the left radius, five weeks previously. The claimant had fallen and aggravated the injury, and he was prescribed Voltaren. He attended again on 23 May 2014. 4. In August 2014 the claimant was having dental problems and was prescribed Panadeine Forte. After extractions he was prescribed further pain killers. There were further dental issues in December 2016. 5. On 11 June 2020 the claimant attended Dr Vago who records "2 bulging LS discs (3 accidents - MBA, MVA, fell over ..." A referral was given for physiotherapy. On
1 April 2021 the claimant attended Dr Boey after a fall two weeks previously. He complained of mild lower back pain with no neurology.
27 April 2023. In between there were three attendances for unrelated matters. 7. On 20 July 2023 the claimant saw Dr Rajendran at GMC complaining of a car accident on
18 May 2023 when he was hit on the right side by a truck and had left sided cervical spine pain. The claimant had restricted motion, no radiation of pain, no weakness, and imaging was requested. 8. There are other complaints during 2023 made to MMMC but not related to the current accident or this May 2023 accident. 9. On 7 May 2024 the claimant attended for back issues ("lost 30% feeling in left leg" and "left wrist symptoms ++"). The claimant was using a back brace daily and he was prescribed Panadeine Forte and referred to Dr Abraszko, neurosurgeon. 10. The claimant attended MMMC again on 23 May 2024 and a Centrelink certificate was given and a referral to Sports Focus physiotherapy was provided. 11. On 30 May 2024 the claimant attended Dr Rajendran complaining of "pins and needles [lateral] aspect both thighs for 2 weeks nil weakness". An MRI of the brain was requested, and Lyrica was prescribed. 12. On 20 June 2024, Dr Boey at MMMC requested an MRI of the claimant's right leg. On
18 July 2024 Dr Rajendran prescribed further Lyrica and requested an ultrasound of the left groin although no further explanation for this test was provided. On 22 August 2024
Dr Rajendran had seen the ultrasound results of the hip and groin. 13. On 3 October 2024 the brain MRI results appear to have been received and a referral to Professor Yiannikas. Neurologist (brain) was provided. 14. The most recent attendance is on 5 November 2024 when the claimant attended
Dr Rajendran for lower back pain and an MRI was requested and a referral to Dr McGee-Collett, neurosurgeon provided. 15. The claimant saw Dr Wong, neurosurgeon on 14 April 2025. In his report to the claimant's general practitioner (GP), Dr Wong records a history of "ongoing lower back issues" since the car accident with "left sided sciatica which he feels in the buttock ... radiating to the hamstrings and into the back of the knee." There was associated numbness and tingling documents. The claimant was unable to work out in the gym. Dr Wong also records "right anterior thigh numbness and tingling in the last 10 months which does cause some excruciating discomfort with pulses of an electric shock-like sensation down the right anterior thigh."
(a) 2 December 2022 - for psychological treatment by Behold psychology for adjustment disorder with mixed depressed and anxious mood coupled with panic attacks. The claimant was said to have "severe pain' in the left wrist, arm and back radiating to the left hip and left leg;
(b) 6 February 2023 - for further psychological treatment by Behold psychology noting "psychological symptoms continue to be exacerbated by fluctuation in pain levels";
(c) 17 March 2023 - for physiotherapy with Sports Focus. The diagnosis was of a lumbosacral sprain with neural irritation on the left side and an aggravation of a previous left wrist injury. The claimant was said to be in constant strong pain ad have tingling into the left thigh;
(d) 14 April 2023 - for further psychological treatment by Behold psychology noting "struggles to obtain sufficient sleep during the night and feels physically tired and emotionally drained throughout the day";
(e) 12 May 2023 - further physiotherapy from Sports Focus noting left lumbar radicular related pain and a left wrist sprain. Power was said to be reduced, light touch sensation changes were present, straight leg raising was positive at 30 degrees for thigh pain;
(f) 23 June 2023 - further psychological treatment noting disruptive and insufficient sleep. Tosses and turns in bed to pain and racing thoughts;
(g) 13 June 2024 for further physiotherapy for the lumbar spine and left and right leg symptoms, and
(h) 28 August 2024 for further physiotherapy noting the lumbar spine radicular pain with accompanying left and right leg symptoms.
(a) the claimant has been non-compliant with attendance and requires more regular attendance (he had been to six);
(b) he has not returned to pre-accident status and there were significant psychological barriers impacting recovery, and
(c) wrist motion was impaired, left hip motion was impaired, in the spine there was no muscle spasm. The author identifies radicular symptoms, a positive straight leg raise, motor loss, sensory loss but reflexes were normal.
16 October 2023. There does not appear to be any treatment provided to the left wrist and pain in the left hip and thigh is mentioned. 3. An additional bundle of documents provides details of earlier treatment on 15, 24 and
28 March 2023, 14 April and 10 and 12 May 2023. 4. There is a gap in treatment after October 2023. A further referral was written by Dr Vago although the date of it is not clear but is possibly 23 May 2024. The first treatment appears to have been provided on 12 June 2024. The claimant confirmed he had not seen a neurosurgeon and had no further physiotherapy. He was said to have "exacerbated" the injury in the last month "with family trouble and trips to Brisbane". His lumbar spine pain was said to have increased, there was no change in the left hip and lateral thigh numbness and weakness. His left wrist was not changed, and he was wearing a brace, but he had "new right hip / thigh burning pain - saw GP who recommended MRI (to receive tomorrow)". 5. On 14 June 2024 the claimant attended again, and the right leg was said to be burning with shooting pain into the anterolateral thigh and hip. On 21 June the claimant attended with improved symptoms in the right leg. He had the MRI but had not seen the report. The right leg symptoms returned on 28 June and on 3 July and the claimant continued to complain of left leg symptoms and pain. On 26 July 2024 the physiotherapist saw the claimant and wrote to the insurer seeking approval of the MRI. 6. Two further attendances are noted on 9 and 16 August 2024.
Dr Rajendran of GMC due to "pain, previous fracture". The report says there is evidence of a volar plate and screw fixation of the distal radius but no complications, fractures and alignment was normal. 2. An X-ray of the left wrist was performed at the request of Dr Missaghi of MMMC on
8 November 2022 in order to "review plate". The report said there were no complications of distal radius hardware. 3. A left wrist ultrasound was undertaken at the request of Dr Missaghi on 10 November 2022. The report refers to the previous injury eight years earlier and the current accident which had caused trauma and a feeling of tingling. The median and ulnar nerves appeared normal, but it was noted that the plate was close to the radial neurovascular bundle. 4. The Panel notes that Medical Assessor Home reviewed a CT of the cervical spine, dated
8 October 2022 which showed a minor disc bulge at C6/7 but no other abnormality and he also reviewed an X- ray of the spine and hips dated 8 October 2022 which showed no abnormality. 5. The 4 December 2024 report of the MRI of the claimant's lower back says:
(a) there is facet joint arthropathy in the three lower level of the lumbar spine;
(b) there is active inflammation of the facet joint on the left at L4-5, and
(c) there is desiccation of the L3-4 disc with an annulus tear and disc protrusion which may be irritating the right L3 nerve root.
8 May 2024. 3. The claimant gave a history of living with his parents and his brother. He had no partner but two children from a previous relationship and three grandchildren. He was seeing someone at the time of the accident. He had contact with one of his daughters before the accident. He had four friends before the accident but had lost two. He does not see them much and has not been to the gym or gone to the pub as he is in pain. 4. Before the accident he showered daily and cooked and shopped and would drive. He now showers ever second or third day as he has difficulty bending over and he no longer cooks or does the shopping. He can drive but short distances only as speed bumps aggravate his back pain. 5. Before the accident he said he worked casually for plumbers and carpenters a day or two a week but cannot work any longer because of aggravation of his pain. He had worked in labouring all his life. 6. The claimant gave a history of his previous psychiatric conditions which he said arose in the context of cannabis use and he had previously used heroin and he has been on methadone. He continues to use cannabis and is considering medicinal cannabis. 7. The claimant described the accident. He was driving at 5kmph and saw a car on his right coming out of another street. He beeped and waved at it, but it came out of the street at 10 - 15km and collided with his car. [BTQ]'s car was written off although his airbags did not deploy, and he did not hit his head. He went home but after a week his pain got worse, and he went to the GP. 8. The claimant described physical injuries to his lower back and shooting pains down his left hip and leg. He does not report a wrist injury. [BTQ] says three weeks after the accident he developed psychological symptoms and saw a psychologist which gave mild and temporary benefit, and he saw a psychiatrist who has increased quetiapine and mirtazapine. 9. Medical Assessor Shen diagnoses:
(a) bipolar disorder, with aggravation with major depressive episode, due to his pre-existing mood disorder, with current persistent depressive symptoms;
(b) panic disorder, due to recurrent panic attacks leading to social isolation, and
(c) social anxiety disorder, due to social withdrawal from his fears of negative evaluation.
"The physical injuries and pain from the subject accident, has led to a degree of disability and distress, which has caused his pre-existing bipolar disorder to become aggravated, with worsening depression, anxiety and social isolation."
RE-EXAMINATION FINDINGS - MEDICAL ASSESSORS GIBSON AND BARNSLEY
[BTQ] said he did have lower back pain before the accident but he never had the shooting pain into his leg, the nerve pain or pins and needles to the degree that he has had since the subject accident. He also said before the accident his sleep was unaffected. 4. There were earlier reviews on 21 February 2020 to discuss the results of the radiology and then a further review on 29 October 2020 when he requested referral to a physiotherapist for low back pain. There was another entry on 2 March 2021 following a fall in the laundry and there was low back and sacroiliac tenderness. He was referred for physiotherapy and on
18 November 2021 an MRI scan was requested. He was also taken to the notes from
Dr Rajendran who, on 17 February 2022, had recorded "pain lower back both sides on and off for 2 years (occasional) radiation. Nil numbness or weakness. Mainly on bending forward." 5. Whilst [BTQ] did not dispute any of these entries, he again emphasised that he had no nerve pain like his current pain, and that he was unrestricted with activities of daily living and had been training at the gym until the day of the subject accident. 6. He said there had been no prior issues with his left hip although he had been diagnosed with multiple inguinal hernias. 7. He had been diagnosed with bipolar disorder and prescribed quetiapine and Avanza.
[BTQ] was also forthright in telling us he had a prior history of narcotic addiction and had been using methadone for approximately 16 years.
(a) flexion and extension were half-normal range;
(b) lateral flexion was three-quarters normal to the left and two-thirds normal to the right. When [BTQ] moved to the right, he complained of left-sided low back and thigh pain, and
(c) rotation was half-normal on both sides.
(a) there was normal and symmetrical power (+ 5) in both limbs;
(b) there were normal and symmetrical reflexes on testing in both limbs;
(c) there was normal left lower limb sensation to light touch and pin-prick testing, but there was patchy loss of sensation over parts of the right leg which did not follow a dermatomal pattern or nerve root distribution;
(d) thigh measurements taken 10cm above the superior pole of the patella, were 49cm on the right and 47cm on the left. Maximal girth of both calves was 38cm bilaterally, and
(e) straight leg raise was 70° bilaterally and sciatic nerve root tension signs were negative.
(a) a medical judgment about whether the mechanism of the accident could have caused (or materially contributed to) the claimed injuries, and
(b) a factual or legal judgment about whether the accident did in fact cause (or materially contribute to) the claimed injuries.
(a) soft tissue injury to the left wrist causing an aggravation of a symptomatic pre-existing condition;
(b) soft tissue injury to the lower back causing an aggravation of pre-existing symptomatic degenerative disease and additional symptoms on the left side. The Panel does not accept that the right sided symptoms are accident related. They have only become apparent in the last 10 months and it is not medically plausible that an injury could produce symptoms that long after the accident. These symptoms are more likely to be related to the claimant's degenerative spine condition, and
(c) a soft tissue injury to the left hip. The Panel is of the view that the absence of any focal tenderness in or over the hip joints at the re-examination with Medical Assessors Gibson and Barnsley suggests that any soft tissue injury to the left hip has resolved, with the current complaints in the hips being due to referred pain from the lumbar spine injury as the claimant's own evidence suggests.
" The evaluation of the permanent impairment may be complicated by the presence of an impairment in the same region that existed before the relevant motor accident. If there is objective evidence of a pre-existing symptomatic permanent impairment in the same region at the time of the accident, then its value must be calculated and subtracted from the current WPI value. If there is no objective evidence of the pre-existing symptomatic permanent impairment, then its possible presence should be ignored."
(a) pain with guarding, or
(b) non-uniform range of motion - dysmetria, or
(c) non-verifiable radicular complaints defined in Table 6.8 as:
(i) symptoms (shooting pain, burning sensation, tingling), and
(ii) which follow the distribution of a specific nerve root but no objective clinical findings such as loss or diminished sensation, loss or diminished power or loss or diminished reflexes.
(a) loss or asymmetry of reflexes (see Table 6.8);
(b) positive sciatic nerve root tension signs (see Table 6.8);
(c) muscle atrophy and/or decreased limb circumference (see Table 6.8);
(d) muscle weakness that is anatomically localised to an appropriate spinal nerve root distribution, and
(e) reproducible sensory loss that is anatomically localised to an appropriate spinal nerve root distribution."
(a) there was no loss of reflexes in either of [BTQ]'s lower limbs;
(b) sciatic nerve root tension signs were negative;
(c) there was some evidence of muscle atrophy in the left limb as the left lower limb had a 2cm difference in limb circumference compared to the right;
(d) there was however no muscle weakness at all in either limb, and
(e) there was patchy sensory loss over parts of the right (and not left) lower limb that was not anatomically localised to an appropriate spinal nerve root distribution.
(a) limb length discrepancy (3.2a);
(b) gait derangement (3.2b);
(c) muscle atrophy (3.2c);
(d) manual muscle-testing (3.2d);
(e) range of motion (3.3e);
(f) joint ankylosis (3.2f);
(g) arthritis (3.2g);
(h) amputations (3.2h);
(i) diagnosis-based estimates (3.2i);
(j) skin loss (3.2j);
(k) peripheral nerve injuries (3.2.k);
(l) causalgia and reflex sympathetic dystrophy (3.2l), and
(m) vascular disorder (3.2m).
(a) flexion and extension;
(b) internal and external rotation, and
(c) abduction and adduction.
A 'mild' impairment would be allowed if movement was less than 100 degrees. As [BTQ]'s measurement is greater than 100 degrees there is no impairment.
A 'mild' impairment would be allowed if movement was between 10 and 20 degrees. As [BTQ]'s measurement is greater than 20 degrees there is no impairment.
A 'mild' impairment would be allowed if movement was between 20 and 30 degrees. As [BTQ]'s measurement is greater than 30 degrees there is no impairment.
A 'mild' impairment would be allowed if movement was between 15 and 25 degrees. As [BTQ]'s measurement is greater than 25 degrees there is no impairment.
A 'mild' impairment would be allowed if movement was between 0 - 15 degrees. As [BTQ]'s measurement is greater than 15 degrees there is no impairment.
(a) amputation (part 3.1b);
(b) sensory loss of the digits (part 3.1c);
(c) abnormal range of motion (part 3.1d);
(d) peripheral nerve disorders (part 3.1k);
(e) vascular disorders (part 3.1l), and
(f) other disorders (part 3.1m).
(a) flexion and extension, and
(b) radial deviation and ulnar deviation.
(a) lower back DRE category II 5%;
(b) left hip 0%, and
(c) left wrist 4%.
[1] The current maximum as of October 2024 is $654,000.
[4] Section 7.21. The current version of the Guidelines is Version 9.3.
[5] The date is not clear and may be 4 November 2022.
[6] Although dated 12 January 2022, that appears to be an error and the Panel has assumed it is 2023.
[7] This is the history of the accident given at the re-examination. At that time the Medical Assessors did not have the claimant's statement, but both the history and the statement are consistent.
[9] This is referred to as the "Nguyen Principle".
BTQ
Insurance Australia Limited t/as NRMA Insurance [2025] NSWPICMP 307;