Ground 3: Whether the notification letter stated the time within which any review application could be brought
28 The notification letter was dated 9 January 2018. One part of the letter dealt with review rights under the heading 'Review Rights'. This appeared at the foot of p 1 of the letter but went over to the top of p 2 as well. It was in these terms:
Review Rights
The department cannot consider your visa application any further. However, you are entitled to apply to the Administrative Appeals Tribunal (AAT) for a merits review of this decision. An application for merits review of this refusal decision must be given to the AAT within the prescribed timeframe. This timeframe commences on the day on which you are taken to have been notified of this decision, and ends at the end of 28 days.
Please note that this review period is prescribed in law and an application for merits review may not be accepted after that date.
29 There was no mention in this part of the letter of when it was that the Appellant was taken to have been notified of the decision. However, towards the lower half of p 3 of the letter under the heading 'Financial or case worker assistance' there appeared this statement:
If you are receiving Status Resolution Support Services (SRSS), you are refused a protection visa, and you do not lodge an application for review with the AAT, you will be transitioned out of the SRSS programme within seven business days from the end of the prescribed timeframe for seeking merits review.
As this letter was sent to you by email, you are taken to have received it at the end of the day it was transmitted.
30 In DFQ17 Perram J held that in order to have 'stated' within the meaning of s 66(2)(d)(ii) the time within which an application for review could be made, the notification had to 'set out the information in each of the subsections in a way which is not only complete (as [Zhan v Minister for Immigration and Multicultural and Indigenous Affairs [2003] FCA 327; 128 FCR 569] holds) but clear as well': at [58]; Rares J at [1] and Farrell J at [67] agreeing. As Nicholas J observed in Ali v Minister for Home Affairs [2019] FCA 1102 ('Ali') at [25] this is the ratio decidendi of the decision. At [62] Perram J then concluded that the letter in that case did not meet that standard because it was 'piecemeal, entirely obscure and essentially incomprehensible'. The Federal Circuit Court has on a number of occasions applied that phrase as if it were the ratio decidendi of DFQ17 so that if a notification is not 'piecemeal, entirely obscure or essentially incomprehensible' then the standard in s 66(2)(d)(ii) is satisfied: see, for example, Arshad v Minister for Immigration, Citizenship, Migrant Services & Multicultural Affairs [2019] FCCA 2075 at [19] where it was held that DFQ17 did not avail the applicant in that case because 'there is nothing piecemeal, obscure or incomprehensible about the statement of the required information'. Reasoning of this kind does not involve a correct application of DFQ17.
31 The notification in DFQ17 was described at [60]:
… the letter referred to the time in which the application for review may be made in different sections across different pages. On page 2 of the letter under the heading 'Review Rights' the letter referred to the 28-day period during which the Appellant could seek review of the delegate's refusal decision. The letter then referred to the seven working day period by which the Appellant was taken to have received the notification on page 3 under the heading 'Financial or Case Worker Assistance'. The date of the letter was on the top left of page 1. It was from these three separate pieces of information across three pages under different headings that the Appellant, whilst remembering to double-count 14 February 2017, was expected to calculate 13 March 2017.
32 Was the notification in this case 'clear'? As in DFQ17 the time when the notification was taken to have been received was located on p 3 under the heading 'Financial or case worker assistance' and not under the section dealing with the right to apply for a review. As in DFQ17 the calendar date of sending or transmission was located on a different page to either the section headed 'Review Rights' or the section headed 'Financial or case worker assistance'. In DFQ17 the critical date was the date on the letter (since it was sent by post) which was located on p 1. In this case, the critical date was the date of the email (since the notification was transmitted as an attachment to an email). The date of the email was necessarily located outside the letter which it attached and hence even further from the section headed 'Review Rights'. In this case, there was no difference between the date of the email and the date of the letter (which would generate it owns problems were it to occur).
33 The fact that the notification was sent by email does, however, remove one of the difficulties present in DFQ17. As explained in DFQ17 at [45] where a notification is sent by post it is taken to have arrived on the seventh day after the date it bears but the 28 day review application period (or 21 days for Part 5-Reviewable Decisions under s 347(1)(b)) is taken to commence on that day with the consequence that the seventh day counts twice. In consequence, the time to apply for a review is within 34 days of the date the letter bears. This is the sum of the number of days the letter is taken to arrive (7) plus the review period (28) less the fact that the review period starts on the seventh day (-1). The temptation to add 7 to 28 to get 35 must be resolutely resisted.
34 In contrast, where a notification is sent by email, the time to apply for a review is a 28 day period commencing on the day the email is sent; that is to say, the review must be lodged before the end of the 27th day after the email was sent. So the appeal time for notifications sent by post is 34 days and for those sent by email 27 days. Both of these are confusing, especially since a correct statement of what the regulation necessitates - using the number 28 - does not feature in either outcome. But the 34 day requirement, it may accepted, is more confusing than the 27 day requirement.
35 Consequently, DFQ17 does not directly control this case. Be that as it may, the placing of the information as to when the notification is taken to have been received on p 3 under the incorrect heading 'Financial or case worker assistance' and away from the pertinent section on p 2 headed 'Review Rights' means that the letter was confusing and misleading. Consequently, it does not state clearly the matter required by s 66(2)(d)(ii).
36 There are some footnotes to this conclusion. The fact that a notification is sent by email is not in itself sufficient to distinguish a case from DFQ17. There may be cases where the notification was sent by email where the statement as to when it is taken to have been received will be sufficient. The decision of Nicholas J in Ali was one such case. In that case, the notification was sent by email but the statement that it was taken to have been received on the day it was transmitted was correctly located under the heading 'Lodging an Application for Review' where it was sensibly located. But Ali does not stand for the broader proposition that simply because the notification was sent by email that DFQ17 does not apply. No doubt, sending the notification by email reduces the double counting problem, but the question still remains: is the notification clear? In general, where the information as to when the notification is taken to have been received is located in the notification away from the section dealing with review rights and under an incorrect heading, there is likely to be a problem and that problem is not solved merely because it was sent by email.
37 On the other hand, where the information as to when the notification is correctly located under a sensible heading having a connection with the exercise of review rights it is likely that the notification will be clear in the requisite sense, as Ali holds. Although what the regulation requires by way of time limits is very poorly drafted, we would not hold that an accurate statement of what the regulations require is unclear just because the regulation itself is. Nor would we hold that the obligation can only be discharged by nominating an actual date although this would certainly be a far better outcome for all concerned. But we would emphasise that clarity is not demonstrated just because the reader can put all the pieces together and arrive at the correct answer. Another way of putting this is the standard of clarity is not achieved merely because the letter is formally correct: a document may be correct without being clear, as anyone who reads the output of ultimate appellate courts will attest. For example, if a notification informs its recipient of the time within which a review application must be made by means of integers of correct information scattered in a disconnected manner over several pages but which can be assembled into the correct answer, then the notification will be clear in the way that a jig-saw puzzle is. So too, where the correct information is included under a heading which is apt to suggest that the information following it has nothing to do with review rights then this will be confusing. It is trivial that that which is confusing is not clear.
38 A number of decisions in the Federal Circuit Court have held that even where the information about the time at which the notification is taken to have arrived is under an incorrect heading - most often 'Financial or Case Worker Assistance', as was used in DFQ17 - it is still clear: BUY18 v Minister for Immigration, Citizenship, Migrant Services & Multicultural Affairs [2019] FCCA 1787 at [25]-[35]; CZI18 v Minister for Home Affairs [2019] FCCA 2080 at [56]-[68]; ELM18 v Minister for Home Affairs [2019] FCCA 2108 at [52]-[66]; FJR18 v Minister for Home Affairs [2019] FCCA 2274 at [28]-[35]; APN19 v Minister for Immigration. Citizenship, Migrant Services & Multicultural Affairs [2019] FCCA 2342 at [41]-[47]; FWQ18 v Minister for Immigration, Citizenship, Migrant Services & Multicultural Affairs [2019] FCCA 2308 at [25]-[38]; GLV18 v Minister for Immigration, Citizenship, Migrant Services & Multicultural Affairs [2019] FCCA 2525 at [26]-[27]; and ABD19 v Minister for Immigration, Citizenship, Migrant Services & Multicultural Affairs [2019] FCCA 2555 at [20]-[25]. For the reasons we have just given these decisions are not correctly decided and should be overruled.
39 There are two decisions of the Federal Circuit Court which have held to be clear a notification which conveys information as to when it is taken to have arrived under the heading 'Receiving this letter' and where that section was located in a different part of the notification to the section dealing with review rights: Singh v Minister for Immigration and Border Protection [2019] FCCA 2106 at [69]-[70] and Singh v Minister for Home Affairs [2019] FCCA 2153 at [55], [58]-[59]. That issue does not directly arise in this appeal. However, for the reasons we have given above requiring the reader to assemble the information from disparate parts of the letter to arrive at the correct conclusion does not comply with the requirement of clarity. In our opinion, these decisions were not correctly decided.
40 There are other decisions of the Federal Circuit Court where the actual form of the notification was not set out and it is difficult to be clear precisely what they say: see, for example, BMG19 v Minister for Home Affairs [2019] FCCA 2627 ('BMG19'). It was said in BMG19 that the letter was in the form set out in Ali. On that assumption, it need not be overruled.
41 Many of these decisions appear to approach the matter on the basis that if the notification is sent by email the problem disappears as the calculation is less complex. This is not correct. Sending the notification by email reduces but does not eliminate one area of confusion but that in itself is far from determinative. The notification must be considered and the question asked whether it clearly stated when the review application had to be made. There is no one size fits all approach to this but it is a common sense question. The fact that the regulation is so complex no doubt makes the task of explaining clearly how it works more complex for those who must draft notifications. That problem, however, is their problem. It is not the problem of the persons receiving such notifications.
42 In the Court below the primary judge dealt with this issue in these terms:
7. In my view, this case is clearly distinguishable from the decision in DFQ17 v Minister for Immigration & Border Protection [2019] FCAFC 64, being a decision of Rares, Perram and Farrell JJ.
8. The letter received by the applicant denying his application for a protection visa, is set out at page 75 to 77 of the Court book. It relevantly states:
"An application for merits review of the refusal decision must be given to the AAT within the prescribed timeframe. The timeframe commences on the date on which you are taken to be notified of this decision and ends at the end of 28 days."
9. Pursuant to s 494C (5) of the Migration Act 1958 (Cth), "a person is taken to have received documents by email at the end of the day in which the document is transmitted." This section makes it clear that the applicant had 28 days from 9 January 2018 as a matter of law. The applicant's application to the Tribunal on 6 March 2018 was thus well out of time.
43 His Honour did not engage at [9] with that critical feature of the reasoning in DFQ17 about the information being located on the third page under an incorrect heading. He did not explain why it was distinguishable. In fact, the letter is identical and the only difference is that it was sent by email. But his Honour did not refer to the fact that the notification was sent by email as the distinguishing feature so it is very difficult to understand what his Honour can have meant. In any event, as we have explained the fact that it was sent by email does not, on the facts of this case, mean that it clearly stated the time within which the review application had to be made. The appeal must be allowed with costs. It is not necessary in that circumstance to deal separately with the Appellant's allied contention that his Honour gave no adequate reasons for distinguishing DFRQ17 although it would appear to be well-founded.