Grounds 1 & 2 - ill temper, rudeness & sarcasm?
13 It was common ground that the Applicant was entitled "to appear before the Tribunal to give evidence and present arguments relating to the issues arising in relation to the decision under review": Migration Act 1958 (Cth), s 425(1) (the "Migration Act").
14 The first three of the proposed Grounds of Appeal are all directed to the manner in which the hearing before the Tribunal was conducted. But it is Grounds 1 and 2 which most clearly question whether comments made by the Tribunal member throughout that hearing denied the Applicant an opportunity of being heard by reason of those comments founding a reasonable apprehension of bias.
15 Indeed, the only argument advanced orally by the Applicant before this Court centred on the alleged "unfairness" of the hearing before the Tribunal. In very summary form, the Applicant alleged unfairness and an unwillingness on the part of the Tribunal member to listen to her claims. In support of that argument the Applicant referred to the "body language" of the Tribunal member and the member's "rolling of her eyes" and her "sarcastic" and "rude" interruptions to her evidence. The Tribunal hearing was conducted by means of a video-link from Adelaide.
16 The starting point to resolve the argument is the general proposition that, in the absence of a statutory provision to the contrary, a party to an administrative process is entitled to have a claim resolved by a decision-maker whose mind is open to persuasion: e.g., Minister for Immigration and Multicultural Affairs v Jia Legeng [2001] HCA 17, (2001) 205 CLR 507. Gleeson CJ and Gummow J there relevantly observed:
[71] … Decision-makers, including judicial decision-makers, sometimes approach their task with a tendency of mind, or predisposition, sometimes one that has been publicly expressed, without being accused or suspected of bias. The question is not whether a decision-maker's mind is blank; it is whether it is open to persuasion. The fact that, in the case of judges, it may be easier to persuade one judge of a proposition than it is to persuade another does not mean that either of them is affected by bias.
[72] … The state of mind described as bias in the form of prejudgment is one so committed to a conclusion already formed as to be incapable of alteration, whatever evidence or arguments may be presented. Natural justice does not require the absence of any predisposition or inclination for or against an argument or conclusion …
17 The "governing principle", it has been said, is whether a fair-minded lay observer might reasonably apprehend that the decision-maker might not bring an impartial mind to the decision-making process: Ebner v Official Trustee in Bankruptcy [2000] HCA 63, (2000) 205 CLR 337 at 344 to 345. Gleeson CJ, McHugh, Gummow and Hayne JJ expressed the general principle as follows:
[6] Where, in the absence of any suggestion of actual bias, a question arises as to the independence or impartiality of a judge (or other judicial officer or juror), as here, the governing principle is that, subject to qualifications relating to waiver (which is not presently relevant) or necessity (which may be relevant to the second appeal), a judge is disqualified if a fair-minded lay observer might reasonably apprehend that the judge might not bring an impartial mind to the resolution of the question the judge is required to decide. That principle gives effect to the requirement that justice should both be done and be seen to be done, a requirement which reflects the fundamental importance of the principle that the tribunal be independent and impartial. It is convenient to refer to it as the apprehension of bias principle.
18 The facts and circumstances which may give rise to a reasonable apprehension of bias are many - ranging from an administrative decision-maker's prior involvement (for example) in the formulation of a disciplinary complaint to public comments made by a Minister or other decision-maker later called upon to decide a matter upon which comment has already been made.
19 Within the spectrum of possible arguments lie those cases where reliance is placed upon comments made by the decision-maker throughout the course of an administrative hearing.
20 Thus, and by way of example, occasional displays of impatience and irritation, whether justified or not, may not amount to disqualifying bias: cf. VFAB v Minister for Immigration and Multicultural and Indigenous Affairs [2003] FCA 872, (2003) 131 FCR 102 at 126. Kenny J there cited with approval the following observations of Kirby J in Minister for Immigration and Multicultural Affairs; Ex parte AB (2000) 177 ALR 225 at 230:
While sustained ill-temper can give rise to a reasonable apprehension of bias, momentary outbursts and misunderstandings in the often stressful world of adjudication must be tolerated, so long as they pass and do not affect the functions of the adjudicator …
"Harsh tones" may not be sufficient: SZNVM v Minister for Immigration and Citizenship [2010] FCA 261 at [37] to [39]. Katzmann J there concluded that there was no "logical connection between the harshness of tone in a member's questioning and an inability to bring an open mind to the resolution of the issues in a case, particularly where it is to be expected that the Tribunal will probe the witness's answers to test the truth of the account being offered to it". But "excessive judicial intervention", especially where a party is unrepresented, may be sufficient: Burwood Municipal Council v Harvey (1995) 86 LGERA 389 at 394 per Kirby P.
21 Views may well differ as to whether a Tribunal member has "overstepped the mark" so as to found a reasonable apprehension that a claimant will not receive a fair hearing. In concluding that the Tribunal member had overstepped the mark in VFAB v Minister for Immigration and Multicultural and Indigenous Affairs [2003] FCA 872, (2003) 131 FCR at 127, Kenny J said:
[82] The vice was not that the Member had an adverse opinion about the applicant's claim before the hearing began (or, as noted above, that she put adverse matters to him in the course of the hearing). The Tribunal will, in all likelihood, have an unfavourable view of an applicant's claim when the hearing commences: see s 425(1) to (2). The vice in this case was that, by the Member's conduct during the hearing, a fair-minded observer might well infer that there was nothing the applicant could give by way of evidence or submit by way of argument that might change her mind about his claim - that he had fabricated his account. Virtually from the beginning of the hearing until its end, the Member expressed her disbelief in his truthfulness. Whether expressly, by implication, or by her tone of voice, she made it clear that she did not believe him and the account he gave. As well as repeated expressions of disbelief, there were her constant adverse comments on his evidence; and numerous displays of irritation, impatience, frustration and, sometimes, sarcasm. The applicant was regularly interrupted. Much of the Member's questioning of the applicant appeared calculated to undermine his case, rather than to facilitate a non-partisan investigation into the facts.
Her Honour continued:
[83] It is no answer, in this case, to say that the Member recollected herself at the end of the hearing, if (as I find) her conduct gave rise to a reasonable apprehension that she might have so closed her mind to the applicant's case that this might distort her judgment …
See also SZRZK v Minister for Immigration and Border Protection [2014] FCA 69 at [27] per Robertson J.
22 Such prior observations by Judges of this Court do not preclude, it is respectfully considered, a reasonable apprehension of bias being exposed even by an isolated statement made by a decision-maker or by an isolated exchange between a decision-maker and a claimant. It has thus been repeatedly acknowledged that "it is not merely of some importance but is of fundamental importance that justice should not only be done, but should manifestly and undoubtedly be seen to be done": R v Sussex Justices, Ex parte McCarthy [1924] 1 KB 256 at 259 per Lord Hewart CJ.
23 In the present proceeding there has been made available to the Court both a transcript of the hearing before the Tribunal and a recording of that hearing. A video of the hearing was not available to either the Federal Circuit Court or this Court. An assessment is thus not possible as to whether the Tribunal member "rolled her eyes" or otherwise exhibited by her "body language" an unwillingness to entertain the Applicant's claims on their merits. Any assessment is necessarily confined to inferences that can be drawn from the transcript and the audio recording of the hearing. The onus, it is to be recalled, rested upon the Applicant to make out her claims to a reasonable apprehension of bias: VAAD v Minister for Immigration and Multicultural and Indigenous Affairs [2005] FCAFC 117 at [45]. The absence of any video recording limited the available submissions open to the Applicant to advance in reliance upon what only a video recording could reveal.
24 What the recording discloses which the transcript does not is the fact that on a limited number of occasions the Tribunal member:
raises her voice; and
asks questions in an incredulous manner.
And, when addressing her reservations in respect to aspects of the evidence given by the Applicant towards the end of the hearing, the Tribunal member expresses those reservations:
in an emphatic manner.
Both the transcript and the recording also disclose:
a number of occasions when the Applicant was interrupted in answering questions posed by the Tribunal member.
25 The manner in which the hearing was conducted gave rise to the following exchange towards the end of the hearing between the Tribunal member and the migration agent (Ms Lester):
Ms Lester: I'm a bit concerned I have to say about some of the questions - you're stopped her quite a bit.
Tribunal Member: Oh look I do apologise -
Ms Lester Sorry, could I please -
Tribunal Member: Yeah, sorry.
Ms Lester: I'm a bit concerned about - I have to put on the record that I'm concerned about some of your questions. Because the questions - you've asked her a questions and you haven't let her, on many occasions, finish her answer and you've actually just then jumped straight into the next question and I'm - I just feel that you haven't given her enough - on some occasions - a fair opportunity to -
Tribunal member: I -
Ms Lester: finish what she was actually said and I just want that on the record. (sound of crying in background)
Tribunal member: Okay, look, and as I said -
Ms Lester: And I would like some time with my client to actually just talk to her about um - just several things that I thought that she would want to perhaps mention. (crying in background)
Tribunal member: Okay, look, I understand that and I am sorry, I do recognise that I have done that on occasions and I've tried to stop doing that, but it's - I have a very bad delay here and I do apologise for that and so I'm happy, look okay, to give you as long as you like to speak to [the Applicant] and maybe um, if you want to have an opportunity to - where you think that I have cut [the Applicant] off, to provide some further information in response to those questions. So is 15 minutes enough or would you …?
Ms Lester: Yes please.
Tribunal member: Okay. Look, as I said, I am very sorry - I did it to you as well and I think our connection is really quite bad at this end, so maybe we should've stopped and started it again, but um we'll take 15 minutes, so it's 1.58.
Ms Lester: Thank you.
Tribunal member: And we'll make it 2.15?
Ms Lester: Thank you.
Tribunal member: Okay, so the hearing is adjourned at 1.59pm.
Tribunal member: The hearing is resumed at 2.16pm. Okay [the Applicant], I wanted to ask you before I asked Ms Lester if there are any particular questions or submissions. Is there anything, in light of what Ms Lester had to say - and I do apologise for cutting you off and I did apologise early, but I did continue to have a few instances where that happened. Is there anything that you would like to add after having a discussion with Ms Lester to any of the discussions that we've had during today's hearing?
The "bad delay here" referred to in this exchange was a reference to apparent delays in the communications occasioned by the video-link. A little later there was also the following exchange:
Tribunal member: Okay, thank you Ms Lester. In light of the concerns that you've raised about the fact that you do not believe that [the Applicant] has had a fair hearing, I am open, it's just a suggestion because that was not my intention and, I have said, I do apologise for that and I am - I had - if this was a concern I hoped you would've raised it at an earlier stage and not at the end of the hearing, so that I could've tried and -
Ms Lester: No, I don't think that that's fair -
Tribunal member: Well it would've assisted me um, I'm sorry -
Ms Lester: You actually did - if I may just remind you, you actually did say during the hearing, at the beginning, sorry for actually cutting you off, so I think that the member is aware that on several occasions at the beginning of the hearing that you did ah cut the review applicant off.
Tribunal member: Yeah, I did. I apologised for it. Yes, I'm sorry. Again I say I'm very sorry, so I'm happy to, if you want time after the hearing - if you want to listen to the hearing and provide any further information - evidence or information in response to the questions that I asked where you believe - where I cut [the Applicant] off.
During this exchange there were again raised voices and the Tribunal member and the migration agent "speaking over each other".
26 After the hearing concluded, the migration agent made the following request for a "re-hearing":
I am instructed by [the Applicant] to request on her behalf a re-hearing constituted by a new Member. She makes this request on the basis that she was not provided with a fair hearing as required by your policies and guidelines. It is apparent from listening to the recording that on numerous occasions the Member questioned the review applicant without allowing her an opportunity to respond. The Member advised that this was due to the delay in timing with the video conference, but it is clear from listening to the recording this is not the case - the Member would ask the next questions based on what the review applicant was saying at the time (without allowing her to finish).
The review applicant's representative put the Member on notice of the failure to provide a fair hearing to the review applicant during the hearing. We request a hearing be scheduled before another Member as the review applicant does not believe she will be given a fair and reasonable opportunity based on her complaint against this Member.
It is further noted for the record that no requests have been made by the Tribunal to comment on any adverse information pursuant to s 424A of the Migration Act.
27 Any analysis as to whether or not an administrative hearing is vitiated by reason of a reasonable apprehension of bias is necessarily an analysis to be undertaken by reference to the statutory context in which the hearing is conducted and the facts and circumstances of each individual case.
28 In concluding that the present hearing was not vitiated by a reasonable apprehension of bias, reliance has been placed upon:
the inquisitorial functions discharged by the Tribunal and the statutory prescription as to the content of natural justice in Div 4 of Pt 7 of the Migration Act; and
the difficulties occasioned by apparent deficiencies in the video-link used throughout the hearing, those deficiencies leading (at least in part) to the Tribunal member asking further questions before a prior answer had been completed. Those deficiencies may potentially influence whether a claimant has been afforded a fair opportunity to be heard but do not of themselves indicate whether a Tribunal member has maintained throughout a mind "open to persuasion".
Reliance has also been placed upon:
the limited number of occasions when the Applicant was interrupted in the giving of her answers to questions - albeit those occasions occurring throughout the hearing;
the opportunity extended to the Applicant after the hearing had concluded to file further submissions if she wished to do so;
the fact that no submission was made subsequent to the hearing concluding seeking to supplement any evidence which had previously been given or to supplement the answers provided in any instance where the Tribunal member asked a further question without allowing a prior answer to be completed; and
the otherwise courteous manner in which the hearing was conducted.
To the extent that the exchange towards the conclusion of the hearing may be characterised as a recognition on the part of the Tribunal member that such difficulties that had been encountered throughout the hearing properly warranted a further apology from the Tribunal member and (perhaps) a recognition on the part of the Tribunal member that the hearing could have been conducted differently:
that exchange was but an isolated instance that has to be considered in the context of the overall fairness of the hearing itself.
It is also concluded that reliance can be placed upon:
the fact that no reference was made in the request for a "re-hearing" to any perception as to bias arising from the "body language" of the Tribunal member or the allegation that the member throughout the hearing manifested an unwillingness to listen to the claims being advanced for consideration by "rolling her eyes". Nor were such allegations, advanced before the Federal Circuit Court. Both allegations were raised for the first time before this Court.
29 No conclusion is open, it is respectfully concluded, other than that the Applicant was afforded a proper hearing, as guaranteed by s 425 of the Migration Act, and a hearing free from any reasonable apprehension of bias. The informed bystander, it is concluded, would satisfactorily reach a conclusion that the Applicant had been afforded a hearing at which the Tribunal member was "open to persuasion".