Australian Competition and Consumer Commission v Cornerstone Investment Aust Pty Ltd
[2019] FCA 1544
At a glance
Source factsCourt
Federal Court of Australia
Decision date
2019-09-20
Before
Adam P, Gleeson J
Source
Original judgment source is linked above.
Judgment (39 paragraphs)
Background 4 The liability judgment concluded that, at least in the period June 2014 to mid-December 2014 (relevant period), Empower targeted many vulnerable consumers, deploying a system that generated very large enrolments in its vocational education and training (VET) courses and consequently very large revenues in the form of Commonwealth VET FEE-HELP payments. Over those six months, Empower signed up more than 4,000 consumers, resulting in VET FEE-HELP payments by the Commonwealth to Empower in excess of $55 million. Despite these facts, only 42 of those students completed the courses in which they were enrolled. 5 At [750] of the liability judgment, I concluded that Empower's processes "reflected a callous indifference to considerations of consumer protection, including whether its recruiters complied with the ACL or whether they duped consumers into enrolling in an online course and incurring a VET FEE-HELP debt, for the purpose of deriving income from VET FEE-HELP." 6 At least in the relevant period, Empower engaged in a system of conduct or pattern of behaviour in marketing and recruiting consumers to the VET FEE-HELP funded courses it offered, which, in all the circumstances, was unconscionable in contravention of s 21 of the ACL. Empower's system had the following features: (1) using recruiters who were practically untrained, who received no ACL training and who were remunerated on a commission basis for securing enrolments; (2) offering inducements to consumers to enrol, particularly Google Chromebooks; and (3) making unsolicited consumer agreements with no process for ensuring compliance with the relevant provisions of the ACL. 7 Although not deliberately designed to take advantage of vulnerable consumers, the system targeted disengaged members of society and areas with significant populations of persons of low socio-economic status. 8 At [15] of the liability judgment, I found that: These features of Empower's system, when coupled with cursory verification of students' bona fides by telephone and no [language, literacy and numeracy (LLN)] testing, meant that it was essentially a matter of luck whether a consumer would enrol with an adequate understanding of the services acquired and the debts that would be incurred. The system incorporated no adequate safeguards for ensuring that Empower's courses were suitable for consumers who enrolled and who thereby incurred a VET FEE-HELP debt. Further, it incorporated no adequate safeguards for ensuring that Empower's recruiters complied with the ACL and did not dupe consumers into enrolling in an online course and thereby incurring a VET FEE-HELP debt. The system was used by Empower to derive significant income from government funding, while consumers incurred significant liabilities to the Commonwealth. 9 In addition to this systemic misconduct, Empower contravened the ACL in numerous serious ways in relation to fifteen individual consumers (individual consumers), including by making false and misleading representations (s 29(1)(g) and s 29(1)(i) of the ACL), engaging in misleading or deceptive conduct (s 18 of the ACL), contravening the unsolicited consumer agreement provisions (ss 74-76, 78 and 79 of the ACL) and engaging in unconscionable conduct (s 21 of the ACL).