austlii:nsw/NSWPICMP/2025/936
General information, not legal advice.
NSWPICMP
2025-11-27
Wright J
Original judgment source is linked above.
AAI Limited t/as GIO v Zreika [2025] NSWPICMP 936
MOTOR ACCIDENTS - Motor Accident Injuries Act 2017; claimant injured in a motor vehicle accident; a dispute arose as to whether the claimant suffered threshold injuries; Medical Assessor (MA) issued a certificate and determined the mild wedge compression of T11 and T10 showing reduced height and fibromyalgia were caused by the accident; the fibromyalgia was a threshold injury for the purposes of the Act; the wedge compression was a non-threshold injury for the purposes of the Act; the Medical Review Panel conducted its own examination; - the Panel determined that the fibromyalgia and mild wedge compression of T11 and T10 showing reduced height were caused by the accident but are threshold injuries; the certificate of the MA was revoked.
Issued under Division 7.5 of the Motor Accident Injuries Act 2017
(b) a review of all relevant records available at the assessment
(c) a comprehensive description of the injured person's current symptoms
(d) a careful and thorough physical and/or psychological examination
(e) diagnostic tests available at the assessment. Imaging findings that are used to support the assessment should correspond with symptoms and findings on examination."
"The question of causation of injuries was not dealt with in Part 5 of the Guidelines but causation was addressed in Part 6, which related to assessment of permanent impairment. There was no reason to think that different principles were intended to be applied when a medical assessment was being made in relation to causation of minor injuries. Clauses 6.5 to 6.7 provided:
6.5 An assessment of the degree of permanent impairment was a medical assessment matter under clause 2(a) of Schedule 2 of the Act. The assessment must determine the degree of permanent impairment of the injured person as a result of the injury caused by the motor accident. A determination as to whether the injured person's impairment was related to the accident in question was therefore implied in all such assessments. Medical assessors must be aware of the relevant provisions of the AMA4 Guides, as well as the common law principles that would be applied by a court (or claims assessor) in considering such issues.
6.6 Causation was defined in the Glossary at page 316 of the AMA4 Guides as follows:
'Causation means that a physical, chemical or biologic factor contributed to the occurrence of a medical condition. To decide that a factor alleged to have caused or contributed to the occurrence or worsening of a medical condition has, in fact, done so, it was necessary to verify both of the following:
This, therefore, involves a medical decision and a non-medical informed judgement.
6.7 There was no simple common test of causation that was applicable to all cases, but the accepted approach involves determining whether the injury (and the associated impairment) was caused or materially contributed to by the motor accident. The motor accident does not have to be a sole cause as long as it was a contributing cause, which was more than negligible. Considering the question 'Would this injury (or impairment) have occurred if not for the accident?' may be useful in some cases, although this was not a definitive test and may be inapplicable in circumstances where there are multiple contributing causes'."
11 December 2017, Ms Zreika was the sole occupant of a BMW sedan traveling at 30-50 kmph along West Parade, West Ryde, when a vehicle from her left failed to yield and entered her path, resulting in a collision. She was wearing her seatbelt, and the airbags deployed upon impact. She was shaken and in shock but remained conscious throughout. Police attended the scene, and her vehicle was deemed undrivable, requiring towing and later written off. 8. At [10], Medical Assessor Assem took a history of symptoms and treatment following the accident, recording that an ambulance attended the scene and noted complaints of pain to left hand, both thighs and lower back. There was numbness over lateral three digits of the left hand and toes bilaterally and her legs felt weak. She was transported to Ryde Hospital via ambulance. According to the hospital records, she initially reported pain in her neck, left wrist, and right thigh. A CT scan of the cervical spine was normal. While waiting in the emergency department, she began experiencing pain in her left lower back, which she reported to the treating medical staff. When asked why thoracic pain was not reported at the hospital, Ms Zreika stated that she does not recall the specific details from that time, given the shock and trauma of the accident, and that she pointed to the area of pain at the time, which was the lower thoracic and lumbar region. She explained that, given the stress of the accident, she may not have been fully aware of or able to articulate the pain in her upper back. Three days after discharge, Ms Zreika attended her GP, Dr Ahmed Ali, who documented: * "Whiplash injury"; * "Speed was 30-40 km/h", and * "Lower back pain, chest and rib pain, shoulder pain". 9. Thoracic spine pain was not explicitly documented at this stage, although the GP recorded chest and rib pain, which could be associated with an upper back injury. However, no physical examination of the thoracic spine was conducted at this time. She consulted
Dr Tashnim Harun on 11 January 2018 and noted to have ongoing back pain radiating down her left leg. On palpation, there was tenderness in the lower thoracic spine, lumbosacral spine, and sacroiliac joints. X-ray and CT scan (21 September 2018) reported mild wedge compression fractures of T10 and T11 with less than 20% vertebral height loss. No documented signs of posterior vertebral body involvement or retropulsion. There was no evidence of osteoporosis or pre-existing degenerative Scheuerman's disease. On
12 December 2017, she completed an application for personal injury benefits, listing injuries to her neck, back, and chest. She also reported difficulty breathing. A Certificate of Capacity completed by Dr Vuong on 27 December 2017 referred to: * whiplash injury to her neck; * mechanical back pain; * chest wall injury, and * soft tissue injury to her left wrist. 10. She received physiotherapy treatment without any long-term benefit. She also consulted a psychologist for secondary depressive symptoms. She believes that her condition has continued to worsen. An independent radiological review by Dr Korber disputed the presence of a compression fracture, stating that there was no evidence of a true compression fracture. Dr Korber concluded that the changes observed were more consistent with developmental vertebral wedging rather than a traumatic fracture. On reviewing her clinical records, the first consultation regarding the development of fibromyalgia was with Dr El Mohsen on
28 May 2019. At that time, she was complaining of neck pain spreading across her shoulders, lower back pain radiating to her buttocks and legs, fatigue, sleep disturbances, paraesthesia, and swollen joints (without objective swelling). She also reported memory disturbances, regular headaches, and light headedness. She was referred to Dr Manohar, rehabilitation physician, for management of severe chronic pain after the motor vehicle accident but the appointment was not approved by the insurer as they considered that any soft tissue injury from the motor vehicle accident should have resolved. 11. At [12]-[13], Medical Assessor Assem recorded current symptoms and treatment, noting that Ms Zreika believed that her condition is continuing to worsen. She had widespread pain entire cervical spine, thoracic spine and lumbar spine. Although her parents and husband were supportive, she found everything difficult. There was an associated restriction in thoracolumbar movements. The injury to her chest wall has subsided. However, she had anxiety and depressive symptoms. She struggled to get out of bed every day due to widespread pain involving every part of her body. There was tingling and numbness involving her hands and feet. She has headaches, fatigue, loss of memory and loss of concentration. She takes Zoloft regularly. She takes Panadeine Forte occasionally. Physiotherapy treatment was ceased during her pregnancy. 12. The Medical Assessor proceeded to undertake a clinical examination at [14]-[15] of his certificate which the Panel reproduces below:
Ms Zreika had a depressed affect, was teary and appeared to be in some discomfort. She ambulated with a slow cautious gait. Her movements were slow and purposeful. Her height was 163cm and she weighed 85kg. She was informed at the time of the examination not to engage in any manoeuvre beyond what she could tolerate which may cause harm or injury. Thoracic Spine (Thoracolumbar) She had widespread tenderness involving every part of her body. There was increased tension over the upper trapezii but no guarding or spasm. On examining her thoracolumbar spine, there was tenderness throughout the spinous process of the upper and lower thoracic vertebra. It was difficult to determine whether it was more marked at the T10/11 level given her widespread symptoms. In forward flexion she was able to above her knees. Extension could not be performed. Lateral flexion and rotation were symmetrically reduced to less than one quarter of normal range with pain reported. Pain was reported with simulated rotation and gentle axial compression (modified with pressure on shoulders) She had difficulty climbing on and off the examination couch. Straight leg raising in a supine position was barely above the examination couch. Neurological examination of the lower extremities was normal with normal symmetrical reflexes. Power was globally reduced. Sensation was reduced over her toes. Neural tension signs were negative.
Ms Zreika's physical presentation was consistent with her reported symptoms, with no overt inconsistencies observed. However, she demonstrates a heightened perception of pain and disability, likely influenced by underlying psychological factors and fibromyalgia. Some Waddell's signs were positive, suggesting a component of central sensitization or non-organic pain amplification.
"● On 11/12/17, the GP recorded: 'driving at 30-40km/h in sedan on way to work; struck by another car which had turned into passenger side; airbags deployed; denies LOC but unable to recall events in detail; c/o pain to L hand, both thighs, and lower back; numbness over lateral 3 digits left hand and numbness of toes bilaterally; denies C-spine tenderness; feels 'weak' in legs. Examination: Chest - Left and Right lateral Chest wall pain; Back: nil Thoracic or Lumbar Spine tenderness; Abdomen: soft; nil guarding; rigidity; bruising; diffusely tender worst in epigastrium; nil rebound tenderness. X-ray and CT scan of the cervical spine was normal. Philadelphia collar was removed.'
● Dr. Philip Vuong, General Practitioner, provided a report dated 27/12/17. Dr Vuong noted the diagnosis of whiplash Neck injury, mechanical Back pain, Chest wall injury, and soft tissue injury of Left Wrist, and recommended pain management and Physiotherapy.
● X-ray and CT cervical spine and thoracolumbar spine and x-ray humerus dated 21 September 2018, reported by Jan Masesa.
(b) failure to properly consider or understand submissions (misinterpretation and/or inadequate reasoning);
(c) failure to properly consider expert evidence (misinterpretation and/or inadequate reasoning);
(d) errors in outlining diagnoses and inadequate reasoning regarding diagnoses;
(e) errors in causation findings and inadequate explanation, and
(f) failure to apply s 1.6 of the MAI Act and inadequate reasoning on threshold determination.
[11]-[12] On 5 February 2025, delegate Payne accepted the insurer's late documents, including submissions dated 30 June 2020 and 22 November 2022. On 12 February 2025, delegate Ho accepted further insurer-submitted late documents, including AYA Medical Centre records.
[13] Both delegates accepted the material as relevant to the assessment and assisting proper determination.
[14] Page 3 of the Medical Assessor's certificate shows these additional documents were not provided to him. They are not referred to anywhere in his reasons.
[15] In Allianz v Francica [2012] NSWSC 1577, failure to refer to material evidence permits an inference that it was overlooked.
[16] In Najt v Minister for Immigration [2005] FCAFC, the Full Court confirmed a decision-maker cannot be said to have "had regard to" information without demonstrating genuine engagement with it.
[17] The insurer submits the Medical Assessor erred by failing to review or consider the admitted late documents.
[18] The insurer submits the Medical Assessor failed to properly review its submissions, misinterpreted their substance, and provided inadequate reasoning.
[19] There were three key issues regarding the alleged thoracic spine injury:
(a) whether the claimant sustained a compression fracture in addition to vertebral wedging, or only vertebral wedging;
(b) whether the pathology was caused (in whole or part) by the accident, and
(c) whether the pathology was threshold or non-threshold under the Act.
[20]-[21] The insurer submits the Medical Assessor's reasons do not determine issue (a). Instead, the Medical Assessor summarised the insurer's submissions as disputing only whether a "compression fracture" was caused. For example, he wrote:
"the insurer maintains that the radiological findings do not support the presence of a traumatic compression fracture..."
[22]-[23] This misrepresented the insurer's position and indicates a failure to apprehend the issues. In fact, the insurer alleged no fracture, that the only pathology was developmental anterior wedging, and that this wedging was not trauma-related.
[24] The Medical Assessor never addressed the possibility of wedging without fracture, despite this being a central part of the insurer's case.
[25] In Dranichnikov v Minister for Immigration and Multicultural Affairs [2003] HCA 26, failure to address a clearly articulated argument amounts to jurisdictional error.
[26] In NABE v Minister for Immigration and Multicultural and Indigenous Affairs (No 2) [2004] FCAFC 263, misunderstanding a party's case is equivalent to failing to consider it.
[27]-[29] The insurer submits the Medical Assessor failed to properly consider or understand the expert evidence of Dr Korber. The insurer submits that
Dr Korber's report was central to the dispute. As above, the three key issues were fracture vs wedging, causation, and threshold classification.
"It is important to understand that anterior wedging is not synonymous with compression fracture."
[32]-[33] The insurer submits the Medical Assessor failed to demonstrate any understanding of this distinction. Instead, he rejected the developmental-wedging explanation because "developmental compression fractures are rare".
"developmental compression fractures are exceedingly rare..."
[36] Whether developmental compression fractures are rare is irrelevant when the expert said there was no fracture at all. The Medical Assessor therefore misunderstood the expert's reasoning.
[37]-[38] The Medical Assessor did not address the commonality of developmental wedging or the wedge/fracture distinction, despite both being core issues. Again, Dranichnikov establishes failure to respond to a key argument is reviewable error.
[39] In AAI v Fitzpatrick [2015] NSWSC 1108, a Medical Assessor must acknowledge competing expert views and explain why one is preferred.
[40] In Sadsad [2014] NSWSC 1216; (2014) 67 MVR 601, Hamill J warned against "filling gaps" in a decision-maker's reasoning.
[41]-[44] The insurer submits the Medical Assessor misconstrued or failed to deal with Dr Korber's evidence. His reasoning conflated wedging and compression fracture and dismissed the radiologist's opinion on the wrong basis. Absent contrary radiological evidence, the Medical Assessor was required to give weight to the expert radiologist's interpretation. He did not provide valid reasoning for rejecting that interpretation, contrary to the principles in Fitzpatrick.
[45] The insurer submits the Medical Assessor erred in diagnosis and causation regarding the thoracic spine and fibromyalgia.
(b) the delayed reporting of thoracic pain and identification of tenderness (four weeks after the accident, during January 2018), as symptoms and signs such as tenderness due to thoracic fracture would be immediately apparent post trauma, and
(c) the evolution of the claimant's symptomatic complaints, specifically the lack of symptomatic improvement in parallel with the usual 6-12 week duration of bone healing coupled with increasing pain levels with involvement of a greater number of body sites by pain, with the passage of time. This is not the anticipated natural history of a spinal fracture which as noted would be acutely painful for 6-12 weeks post injury, but with symptoms gradually reducing over time in parallel with bony healing.
AAI Limited t/as GIO
Zreika [2025] NSWPICMP 936;
(2014) 67 MVR 601