sec.137Inquiries about complaints

### sec.137 Inquiries about complaints A lottery operator must inquire into— a complaint made to the lottery operator by a person about— the conduct of an approved lottery by the lottery operator; or the operations of a lottery agent of the lottery operator relating to an approved lottery conducted by the lottery operator; or a complaint referred to the lottery operator by the chief executive under subsection (3) . Within 21 days after the complaint is received by, or referred to, the lottery operator, the lottery operator must give written notice of the result of the inquiry to— the complainant; and if the complaint was referred to the lottery operator by the chief executive—the chief executive. If a complaint is made to the chief executive by a person about the conduct of an approved lottery, or the operations of a lottery agent relating to an approved lottery, the chief executive must promptly— inquire into the complaint; or if the chief executive believes the complaint has not previously been referred to the lottery operator who conducted the lottery and that it is appropriate to refer the complaint to the lottery operator—refer the complaint to the lottery operator. The chief executive must promptly advise the complainant of— the result of the chief executive’s inquiry; or the chief executive’s decision to refer the complaint to the lottery operator. A complaint must— be in writing; and state the complainant’s name and address; and give appropriate details of the complaint. s 137 amd 2007 No. 22 s 3 sch 1 (sec.137-ssec.1) A lottery operator must inquire into— a complaint made to the lottery operator by a person about— the conduct of an approved lottery by the lottery operator; or the operations of a lottery agent of the lottery operator relating to an approved lottery conducted by the lottery operator; or a complaint referred to the lottery operator by the chief executive under subsection (3) . (sec.137-ssec.2) Within 21 days after the complaint is received by, or referred to, the lottery operator, the lottery operator must give written notice of the result of the inquiry to— the complainant; and if the complaint was referred to the lottery operator by the chief executive—the chief executive. (sec.137-ssec.3) If a complaint is made to the chief executive by a person about the conduct of an approved lottery, or the operations of a lottery agent relating to an approved lottery, the chief executive must promptly— inquire into the complaint; or if the chief executive believes the complaint has not previously been referred to the lottery operator who conducted the lottery and that it is appropriate to refer the complaint to the lottery operator—refer the complaint to the lottery operator. (sec.137-ssec.4) The chief executive must promptly advise the complainant of— the result of the chief executive’s inquiry; or the chief executive’s decision to refer the complaint to the lottery operator. (sec.137-ssec.5) A complaint must— be in writing; and state the complainant’s name and address; and give appropriate details of the complaint. - (a) a complaint made to the lottery operator by a person about— (i) the conduct of an approved lottery by the lottery operator; or (ii) the operations of a lottery agent of the lottery operator relating to an approved lottery conducted by the lottery operator; or - (i) the conduct of an approved lottery by the lottery operator; or - (ii) the operations of a lottery agent of the lottery operator relating to an approved lottery conducted by the lottery operator; or - (b) a complaint referred to the lottery operator by the chief executive under subsection (3) . - (i) the conduct of an approved lottery by the lottery operator; or - (ii) the operations of a lottery agent of the lottery operator relating to an approved lottery conducted by the lottery operator; or - (a) the complainant; and - (b) if the complaint was referred to the lottery operator by the chief executive—the chief executive. - (a) inquire into the complaint; or - (b) if the chief executive believes the complaint has not previously been referred to the lottery operator who conducted the lottery and that it is appropriate to refer the complaint to the lottery operator—refer the complaint to the lottery operator. - (a) the result of the chief executive’s inquiry; or - (b) the chief executive’s decision to refer the complaint to the lottery operator. - (a) be in writing; and - (b) state the complainant’s name and address; and - (c) give appropriate details of the complaint.