NTIn ForceAct
Information Act 2002
106Commissioner to accept, reject or refer complaint
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106 Commissioner to accept, reject or refer complaint
(1) Within 90 days after receiving a complaint, the Commissioner must:
(a) decide whether to accept or reject the complaint or to refer the
complaint under section 103(2); and
(b) notify the complainant in writing of that decision.
(2) In deciding whether to accept, reject or refer the complaint, the
Commissioner may request the complainant:
(a) to attend before the Commissioner to discuss the complaint;
or
(b) to provide records or other information to support the
(3) The Commissioner may reject a complaint if the Commissioner is
satisfied that:
(a) if the complaint is made under section 103 – the complaint
was not made within 90 days after the complainant was
notified of the decision by the respondent; or
(b) if the complaint is made under section 104 – the complaint
does not disclose a contravention of an IPP, a code of
practice, an authorisation or Chapter 5A of the Domestic and
Family Violence Act 2007 in respect of the complainant's
personal information or any other interference with the
complainant's privacy; or
(c) if the complaint is made under section 104:
(i) the complainant has not requested the respondent to
resolve or rectify the matter complained of; or
Information Act 2002 67
(ii) the respondent is dealing with, or has dealt with, the
matter adequately or has not had sufficient time to deal
with the matter; or
(d) if the complaint is made under section 104 – the complaint is
made more than 12 months after the complainant became
aware that there had been a contravention of an IPP, a code
of practice, an authorisation or Chapter 5A of the Domestic
and Family Violence Act 2007 in respect of the complainant's
personal information or any other interference with the
complainant's privacy; or
(e) the complaint is trivial, frivolous or vexatious; or
(f) the complaint is misconceived or lacking in substance; or
(g) the matter complained of is more appropriately dealt with
under another law or by a court or tribunal or by another
person or body.
(4) The Commissioner may reject a complaint if:
(a) the matter complained of is being, or has been, dealt with
already under this Division; or
(b) there are currently proceedings before a court or tribunal in
respect of the matter complained of.
(5) If the Commissioner rejects a complaint for a reason other than a
reason specified in subsection (3)(c)(i) or (ii), the complainant is not
entitled to make another complaint about the same matter.