96DObligations of retailers under energy ombudsman scheme

#### 96D Obligations of retailers under energy ombudsman scheme 96D Obligations of retailers under energy ombudsman scheme > > (1) This section applies to the following decisions by an energy ombudsman under an approved energy ombudsman scheme of which a retailer or other exempt person is a member— > > > > > (a) a decision relating to a matter concerning the retailer’s or exempt person’s functions under this Act or the [Gas Supply Act 1996](/view/html/inforce/current/act-1996-038), or under any instrument under those Acts, > > > > > (b) a decision relating to a dispute or complaint involving the retailer or exempt person and a small customer, if that dispute or complaint arises under any such Act or instrument. > > > (2) A retailer or exempt person is bound by a decision to which this section applies and must not fail to comply with any such decision. > > > > Maximum penalty— > > > > > (a) in the case of a corporation—100 penalty units, or > > > > > (b) in any other case—25 penalty units. > > > (3) In this section— > > > > exempt person means an exempt seller under the [National Energy Retail Law (NSW)](/view/html/inforce/current/act-2012-37a) or a person exempted (under section 3B of that Law) from the requirement to hold a retailer authorisation. > > **s 96D:** Ins 2000 No 109, Sch 1 \[56\]. Subst 2012 No 38, Sch 1 \[101\]. Am 2015 No 36, Sch 6.2 \[10\].