sec.80EDealing with complaint

### sec.80E Dealing with complaint If the chief executive does not refuse to deal with a complaint under section 80D , the chief executive must take all reasonable steps to resolve the complaint as soon as is reasonably practicable. After taking the reasonable steps, the chief executive must give the complainant a response to the complaint stating— the steps taken to resolve the complaint; and the reason the chief executive considers the steps taken are reasonable in the circumstances; and any results of the steps taken that are known at the time of giving the response. s 80E ins 2017 No. 44 s 45 (sec.80E-ssec.1) If the chief executive does not refuse to deal with a complaint under section 80D , the chief executive must take all reasonable steps to resolve the complaint as soon as is reasonably practicable. (sec.80E-ssec.2) After taking the reasonable steps, the chief executive must give the complainant a response to the complaint stating— the steps taken to resolve the complaint; and the reason the chief executive considers the steps taken are reasonable in the circumstances; and any results of the steps taken that are known at the time of giving the response. - (a) the steps taken to resolve the complaint; and - (b) the reason the chief executive considers the steps taken are reasonable in the circumstances; and - (c) any results of the steps taken that are known at the time of giving the response.