The appellant's case
43 In the appellant's Further Amended Points of Claim in the Federal Magistrates Court of Australia she alleged:
'34. In or about February 2006, Ms Nolan provided a report to the respondent about the Applicant … Ms Nolan purported to diagnose the Applicant with a mental illness known as Histrionic Personality Disorder. …
…
36. From in or about February 2006, the Respondent imputed the disability [a reference to Histrionic Personality Disorder] to the Applicant, including characteristics said to pertain to [it] such as violent and dangerous behaviour. …
…
38. On the ground of the [imputed disability referred to at [36]], the Respondent:
(a) Stood the Applicant down and directed her not to attend work or have any contact with her colleagues from on or about 9 May 2006;
(b) Required her to attend psychological and psychiatric assessments from on or about 9 May 2006; and
(c) Terminated her employment on 4 October 2006.
…
40. The facts and matters pleaded above at sub-paragraphs 38(a) and (b) were less favourable treatment relating to the terms and conditions upon which employment was afforded to the Applicant.
41. The Respondent did not [treat] staff, including the Applicant prior to the purported diagnosis, in the same circumstances or circumstances not materially different:
(a) Not to attend work, or
(b) To undergo a psychological assessment.
…
43. The termination pleaded at sub-paragraph 38(c) was unlawful discrimination in employment on the ground of imputed disability.
44. By reason of the facts and matters pleaded above the Respondent breached sections 5 and 15 of the [Act] …'
44 It is unnecessary to recite a vast amount of the background material. The learned Federal Magistrate has provided a detailed summary of the evidence and his observations in relation to the witnesses at [4]-[50] of his primary reasons for judgment. Much of it related to the appellant's use of language and her conduct over the last five years of her employment with the Council.
45 A convenient starting point, for present purposes, is a letter dated 3 October 2001 from the Council to the appellant, the receipt of which was acknowledged by the appellant on 10 October 2001. The Council's letter signed by Anne Hall as Manager, Library and Museum Services, bore the heading 'SECOND AND FINAL WARNING LETTER - UNSATISFACTORY WORK PERFORMANCE - CUSTOMER SERVICE'. It included:
'As per Council's disciplinary procedures you were informed on 15th June that your treatment of customers needed to be improved. You were given counseling on how to improve and a written record in the form of a memo dated 22nd June was given to you about this matter. …
…
At your performance appraisal session on 8th August you were again advised that your customer service still needed to be improved. …
As a result of a complaint from a customer on 21st August, you were again counseled and given a formal warning letter dated 29th August. …
…
On Tuesday , 18th September 2001 another customer made a complaint about your manner and your customer service that left him very dissatisfied.
…
The gentleman asked for a newspaper article to be photocopied on to A3 paper. The first problem was that you overcharged the gentleman … However the real problem was that you stated to the gentleman that you were simply too busy to photocopy the article and that he would have to do it himself. He was affronted by your rudeness and how you would not serve him in the manner that he has come to expect from this library service.
…
You are fully aware that you are on a first warning for your customer service.
This is to advise you that your behaviour in regards to the customers is being observed and will be observed until June next year. This incident again does not show me that you are using your knowledge and your high level of skills and competencies to serve our customers the best way you can. As a result of a complaint and previous counseling and warning, you are given this second and final warning. …'
46 From a report of Pauline Nolan as 'Psychologist/Director' of 'PNA investigations & solutions' ABN 94 379 158 650 of 30 April 2006 it is apparent that an investigation was conducted by Ms Nolan on 27 February 2006 in relation to the appellant at the request of Belinda Reardon as 'HR [presumably a reference to Human Resources] Business Partner' of the Council.
47 Under the heading 'Overview of concerning behaviours' Ms Nolan's report of 30 April 2006 included observations against 11 bullet points as follows:
'ź Very difficult to manage Monica - has worn out most supervisors
· Manipulation: gossip, rosters, leave
· Fixation on male staff - young males and new male staff have had to be moved for their own protection, constant accusations against male staff of sexual harassment, Monica openly reporting her fantasies about men to customers, managers and colleagues
· Tantrums - screaming, melodrama (e.g. when confronted responds by saying 'why don't you get the police and have me taken away in handcuffs'), demanding immediate attention (e.g. for IT problems that she is quite capable of handling herself and refusing to log the problem via normal channels)
· Sexual harassment - discusses her participation in homosexual and bi-sexual chat rooms on the internet with colleagues, also her writing activities which are of a sexual nature. These writings are shown to others to shock them - particularly religious colleagues. Tells customers she is bi-sexual to get a reaction.
· Constant complaining about and verbal abuse of casuals.
· Misuse of grievance procedures, anti-discrimination and employee rights, including threats to use these against others.
· 'Silent Treatment' - has been known to refuse to speak to colleagues and managers for up to a few weeks at a time if believes there has been negative comments made - often the conversation was witnessed by Monica between two people but she was not the topic of the conversation.
· Inappropriate intimacy to gain information and then use it against the person - often does this with new staff or quiet more vulnerable staff.
· Paranoia - constantly asking if people are talking about her, also spying and eaves-dropping (e.g. goes out one door of the library and in another in order to appear behind a colleague to listen to what they are saying)
· Invasion of privacy - especially when she worked in IT area - hacking into other people's emails and sending inappropriate emails from a generic login to cause trouble for others.'
48 Under the heading 'Conclusions' Ms Nolan observed, amongst other things:
'Monica's behaviour is consistent with a personality disorder which is very difficult to treat. ...'
Ms Nolan's report contained four recommendations. The second recommendation was as follows:
'2. It is recommended though that action to remove Monica from the workplace is necessary due to the extremely adverse negative effects she has upon others and that all attempts at performance management have failed to date. Unfortunately it appears that Monica is not capable of changing her approach and the workplace is not an appropriate setting in which to do this in any case.'
49 On 30 August 2007 Anne Norma Hall who had worked with the Council since 1990 and served as Manager, Library and Museum Services since about 1995, swore an affidavit in which she described the appellant's 'lengthy history of adverse issues with her work' as including:
'a) Rude and aggressive to both staff and the public
b) Selfishness in that she was not a team player,
c) Extremely poor work ethic
d) Continual attempts to report other staff members for breaches of work protocols, attempting to get them into trouble with senior management.
e) Excessive absenteeism
f) Intimidation to other staff members
g) Extremely manipulative of both management and staff
h) Alienation of staff in that there were very few managers or staff that would work with her.'
50 Ms Hall's affidavit then continued:
'5. These issues were brought [to] ahead (sic) in the early part of 2006 when council advised that Monica should undergo psychological assessment. I had spoken with HR and it was decided that this was the only way in which council as an employer could assist Monica going forward.'
51 Annexure 'D' to Ms Hall's affidavit was a copy of an email from Anne Hall to Belinda Reardon of 5 May 2006 which reported on 'Monica Varas Incidents Friday April 21'. Under the heading 'Incident 2' the following, inter alia, appeared:
'Vanvilay Pathamavong came to [m]e because Monica had sworn at her (saying "I'm not at a fucking party you know" in front of the public. … Monica apologised to Vanvilay, which was accepted, however Vanvilay said that Monica often used the F word in general conversation in the public area (news to me) and that she was not prepared to accept it any more and wouuld report it if she continued to do it. I told Monica swearing of any kind was unacceptable in the workplace and not to do it anymore. She agreed she wouldn't and said she was under strain at present. …'
52 Annexure 'E' to Ms Hall's affidavit was a 'file note listing concerns about Monica's behaviour' which related to the two incidents on Friday 21 April 2006. The list of concerns included:
' Ř Disturbing and harassing behaviors in the workplace (malicious gossip, threatening colleagues with disciplinary action, constantly reporting apparent work performance issues to management whilst not completing her own work, tantrums if challenged, very poor and hostile customer service'
53 At the hearing before the learned Federal Magistrate an affidavit of the appellant sworn 28 June 2007 was read but, at the outset, paragraph 54 was not read. That paragraph picked up Ms Nolan's report which was part of Exhibit MV27 to the affidavit. During the course of the appellant's cross-examination on 7 May 2008 counsel for the appellant informed the learned Federal Magistrate 'we will read paragraph 54 which will include reliance on the annexures which are MV27'. One infers that without marking the exhibits to the appellant's affidavit as exhibits in the proceedings in the Federal Magistrates Court of Australia, they were treated as if they were annexures to the affidavit.
54 MV27 in fact comprised a series of reports concerning the appellant. The first report (four pages) was Ms Nolan's report of 30 April 2006. The second report was an 18 page report of Henry Luiker, a clinical psychologist, of 28 May 2006 which contained a psychological assessment of the appellant as at 10 May 2006. The third report was a two page psychological assessment of Ms Nolan of 5 June 2006 to which Mr Luiker's assessment report would appear to have been attached. The fourth report would appear to have been a one page 'FEEDBACK RE: PSYCHOLOGICAL ASSESSMENT' prepared by Mr Luiker in relation to the assessment carried out on 10 May 2006. The fifth report was a three page 'UPDATE REPORT RE: MONICA VARAS' of Ms Nolan dated 28 June 2006.
55 When questioned as to the basis on which the reports were being received into evidence the Federal Magistrate said at page 143 of the transcript for 7 May 2008:
'I don't think it's alleged the reports are true, rather the opposite, they are [false].'
56 Later, at page 144-145 he said:
'I will allow [counsel for the appellant] to tell me if I am misconstruing it, but it seems to me that the case you [counsel for the Council] are required to meet is this. It is alleged that these reports, whether true or false, and it is alleged to be a false diagnosis, state what they state and that what is in those reports supports the contention that because the respondent knew of them, or must have known of them, that it formed the view either that Ms Varas had the medical conditions referred to, or that the reference to those conditions was a convenient pretext. …
…
It is the fact of the words in those reports being written which is relevant.
…
It doesn't seem to me it matters whether there is an error or not. If [the appellant] can prove that these reports exist, they say what they say and, if she can prove that in some way the respondent's used them in order to treat her less favourably than a comparator, then she gets there.'
57 Counsel for the appellant obtained leave to have pages 142-146 of the transcript of proceedings in the Federal Magistrates Court of Australia of 7 May 2008 added to appeal book Part B - Volume 1 between pages 21 and 22 to explain the basis on which Exhibit MV27 to the appellant's affidavit of 28 June 2007 had become part of the evidence.
58 Following the transmission by Ms Hall of her email to Belinda Reardon of 5 May 2006 reporting on the two incidents involving the appellant of Friday 21 April 2006, a meeting apparently took place between the appellant and Ms Hall on the following Monday, 8 May 2006. The appellant's evidence is that Ms Hall said to the appellant words to the effect:
'I have arranged a meeting on Tuesday 9 May 2006 with a representative from Human Resources. You should bring a support person to the meeting.'
59 The appellant says that she attended a meeting on the following day in Ms Hall's office which was attended by her Support Person, Mrs Fiona Joannidies, Ms Hall, Ms Reardon and herself. According to the learned Federal Magistrate Mrs Joannidies said that at the meeting Ms Hall asked the appellant to see a psychologist to be assessed. Ms Hall said that she had received a number of complaints from staff about the appellant's behaviour. At the meeting a letter from the Council to the appellant dated 8 May 2006 which identified Belinda Reardon as the relevant 'Contact' within the Council was handed to the appellant. The letter included:
'RE: ASSESSMENT
We have arranged for you to have an assessment by a Clinical Psychologist, and the details are as follows:
Psychologist: Mr Henry Luiker
Address: …
Date: Wednesday 10 May 2006 at 10:00am …
…
Whilst we are waiting for the report following your assessment, we would ask that you limit your contact with Council staff. Should you wish to discuss this process please contact Belinda Reardon, Human Resources Business Partner … . Please note that you will not be required to attend work during this process and you will continue to remain on full pay until further notice. It is envisaged that we will receive the report by Friday 19 May 2006, at which time we will contact you to arrange a meeting to discuss the outcome.
A summary report of our concerns that have been discussed with you today will be outlined in writing and mailed to your home address. This summary report provides more detail in relation to the inappropriate workplace behaviours that have been discussed with you on a number of occasions and have been detailed in the letter of 25 February 2005. …'
60 Mr Luiker's psychological assessment of the appellant was carried out on 10 May 2006. His 18 page report on the assessment was dated 28 May 2006. His diagnosis, recorded on page 17 of the report, included the following:
'Ms Varas' presentation at interview and the results of the psychological testing are consistent with a personality disorder.
A personality disorder is
"an enduring pattern of inner experience and behaviour that deviates markedly from the expectations of the individual's culture, is pervasive and inflexible, has an onset in adolescence or early adulthood, is stable over time, and leads to distress or impairment' …
More specifically, Ms Varas shows the specific traits of a histrionic personality disorder. …'
Under the heading 'Causality' Mr Luiker said:
'Ms Varas appears to suffer from a chronic psychological condition which pre-existed her commencement of employment at Fairfield Council.'
61 According to the appellant she received a telephone call from Ms Reardon on 30 May 2006 in which Ms Reardon said words to the effect:
'A meeting between Mr Luiker (Clinical Psychologist), you and myself has been scheduled for Wednesday 31 May 2006. You are to spend 1 hour with Mr Luiker in private discussing the report.'
62 On 31 May 2006 the appellant attended upon Mr Luiker at the offices of the Council for a feedback meeting. Mr Luiker was said to have explained to the appellant that she had a 'histrionic personality disorder and hypochondriasis'. After some 20 minutes Mr Luiker and the appellant were joined by Ms Reardon and Mrs Joannidies. Ms Reardon said during the course of the meeting:
'We want Monica to go to another specialist.'
63 On 28 June 2006 the Council wrote a letter to the appellant under the heading 'SECOND MEDICAL ASSESSMENT'. This letter was written by Ms Reardon as the Council's Human Resources Business Partner. It included the following:
'As discussed in the meeting with you on Wednesday, 31 May 2006 which was attend by yourself, Fiona Joannidies (your support person), Henry Luiker (Clinical Psychologist) and myself (HR Business Partner) we have now confirmed your secondary assessment which will be conducted by Dr Tony Korner, and the details are as follows:
Medical Assessor: Dr Tony Korner
Address: …
Date: Friday 7 July 2006 at 3:45pm …
…
As per the current arrangements, and whilst we are waiting for the report following your assessment, we would ask that you continue your limited contact with Council staff. … Please note that you are still not required to attend work during this process and you will continue to remain on full pay until further notice. Once we have received the report from Dr Korner we will contact you to arrange a meeting to discuss the outcome.
…'
64 By a letter dated 3 July 2006 the Council provided the appellant with a copy of the 'FEEDBACK RE: PSYCHOLOGICAL ASSESSMENT' which was produced after the feedback meeting with Mr Luiker on 31 May 2006 (also the fourth report within MV27). The Council's letter apparently signed by Ms Reardon referred to the meeting on 8 May 2006 which was called 'to discuss a number of concerning behaviours that you have been demonstrating in the workplace over a period of time', the request that the appellant attend Mr Luiker for assessment on 10 May 2006 and the Council's indication in its letter of 8 May 2006 that a summary report of the Council's concerns as discussed with the appellant on 9 May 2006 would be outlined in writing and mailed to her. The summary of the appellant's 'inappropriate behaviours being demonstrated in the workplace', contained in the letter of 3 July 2006, was as follows:
'● Inappropriate comments as outlined to you in our letter dated 21 February 2005;
● 2 incidents which occurred with different staff members on Friday, 21 April 2006;
● Consistently asking if people are talking about you;
● Disturbing and harassing behaviours in the work place (malicious gossip, threatening colleagues with disciplinary action, constantly reporting apparent work performance issues to management whilst not completing your own work);
● Complaining and verbal abuse to casuals staff members;
● Discussing your participation in homosexuality and Bi-sexual chat rooms which is offensive to staff;
● Sharing your writing material with your colleagues which some find offensive.'
65 The reference to 'inappropriate comments' as outlined in the Council's letter dated 21 February 2005 were recorded in that letter as follows:
'6. Inappropriate comments - There have been several instances where you have threatened to sue or take people to EEO. These comments are unacceptable and need to stop. If you have any concerns regarding inappropriate comments/behaviour from staff then the process in the first instance is to tell the person to stop. If the comments/behaviour does not stop then seek assistance from me[a reference to Andrew White, the Manager of the Cabramatta Library] or lodge a complaint. Also the 'in confidence' discussions, puts me in a difficult position if the information is given and I can't act upon it. It is advised that you attempt to deal with the situation or if you choose to raise the matter with me, then I need to be able to act upon it by following the appropriate procedure.'
66 On 5 July 2006 LAC Lawyers Pty Ltd as the solicitors for the appellant wrote to the Council indicating in relation to Council's request that the appellant attend upon Dr Korner for a further medical assessment by the Council on 7 July 2006. That letter which was written 'without prejudice save as to costs' included a statement by the appellant's solicitors as follows:
'My client does not wish to attend and will not attend. I suggest that you cancel the appointment forthwith.'
67 By a letter dated Thursday 6 July 2006 the Council responded to the appellant's solicitor's letter of 5 July 2006. In that letter Dianne Lucas as Manager Human Resources of the Council said:
'As discussed with Ms Varas in the meeting on Wednesday, 10 May 2006 (sic) Council felt it was necessary to seek a secondary opinion from Dr Anthony Korner an expert in personality disorders, due to the serious implications that Monica's disorder poses for her and to assess her fitness to return to work and to identify an appropriate return to work program.
… Council is committed to assisting Ms Varas in her return to work and the subsequent medical appointment scheduled for 7 July 2006 was to further assist in this process. Ms Vara's refusal to attend will only hamper her return to work. …'
68 The Council's letter of 6 July 2006 was marked 'Cc: Ms Monica Varas'. The copy of the Council's letter to the appellant's lawyers of 6 July 2006 would appear to have been attached to a letter to the appellant bearing date 5 July 2006. That letter signed by Dianne Lucas as the Council's Manager Human Resources included:
'During the telephone conversation yesterday with Ms Belinda Reardon, HR Business Partner confirmed that she had been sent [sic] a number of letters in the mail over the past week, which you confirmed that you had received.
One of the correspondences that were discussed during this conversation was the appointment with Dr Tony Korner which is scheduled for Friday, 7 July 2006 at 3.45pm. ….'
69 There is come confusion in the evidence as to the number of different appointments which were organised for the appellant to see Dr Korner. It seems to me that there were only two appointments. The confusion may well have arisen from the fact that the Council's letter to the appellant of 28 June 2006 had the heading 'SECOND MEDICAL ASSESSMENT' and the later letter of 5 July 2006 had the somewhat unusual heading 'ATTENDANCE OF SECOND MEDICAL ASSESSMENT'.
Notwithstanding the appellant's assertion in paragraph 41 of her affidavit sworn 28 June 2007 that she received a letter informing her that the Council had arranged for her to see Dr Korner on 16 June 2006, it seems to me that no such appointment was ever organised. The reference in the Council's letter to the appellant of 28 June 2006 to the confirmation of 'your secondary assessment which will be conducted by Dr Tony Korner' was a reference to a second assessment of the appellant, on this occasion by a medical practitioner, subsequent to the primary opinion, attributed to the Clinical Psychologist, Mr Luiker.
70 On 14 August 2006 the Council wrote to the appellant's solicitors referring to its request for the appellant to attend the appointment with Dr Korner on Friday 7 July 2006 at 3:45pm. The letter included:
'We were advised by Dr Korner's room's that Ms Varas did not comply with our request to attend the scheduled medical appointment. Council is not in a position to resume Ms Varas' employment until such time as proof of a second opinion is received.'
Whilst the Council's letter suggested that the appellant did not attend the appointment for her to see Dr Korner on 7 July 0206, the appellant deposed to having attended Dr Korner's rooms with her sister Viviana on a date which she says was 16 June 2006. She alleged that she said to the doctor on that day words to the effect:
'I am sorry but I am only complying with Council's directive to be at this meeting so they don't suspend my wages. So here I am. But I am not going to discuss anything with you. Also I do not give you permission to talk to anybody outside this room about anything that happened within this meeting. There should be doctor-patient confidentiality between you and me.'
71 The Council's letter to the appellant's solicitors of 14 August 2006 continued:
'Council is now directing Ms Varas to attend the rescheduled medical appointment with Dr Korner, and the details are as follows:
Medical Assessor: Dr Tony Korner
Address: …
Date: Friday, 18 August 2006 at 11:30am …
2 x cab charge vouchers were previously provided to Ms Varas to assist her in getting to the appointment [for 7 July 2006] and back home again.
Please note Council will continue to pay Ms Varas' salary until this date, however If Ms Varas does not comply Council my (sic) … consider disciplinary action for failure to follow the lawful and reasonable directions of her employer.
…'
72 It seems clear that the appellant failed to attend Dr Korner's rooms on the rescheduled date of 18 August 2006.
73 In a letter dated 29 September 2006 to the Council, the appellant's lawyers said:
'5. I have today spoken to Ms Belinda Reardon and she informed me that my client's wages have been cut …
…
7. The actions of the Council are now the subject of a complaint to the Human Rights and Equal Opportunity Commission on the basis of contraventions of the Disability Discrimination Act. …'
74 As previously mentioned the appellant's employment with the Council came to an end on 4 October 2006. On that day the Council wrote to her terminating her employment. The Executive Manager City Services, Deborah Sandars wrote:
'… we write to advise that following a thorough review a decision has been made to regard your employment with Council as coming to an end effective as at the date of this letter.
…
We would normally make arrangements to meet with you personally to discuss the issues which give rise to the cessation of your employment however you will no doubt appreciate that this is not possible in view of your specific request that Council no longer have any direct contact with you and rather that communications are to be directed through your legal advisor. We can however indicate that, in summary form, the reasons that it has become necessary to regard your employment as coming to an end are as follows:-
1. Your refusal to allow any communication between yourself and Council and your refusal to sign the authority that Council had requested to enable a report to be obtained from Dr Korner constitute a repudiation of your employment contract. The ability for Council to communicate with you direct and the requirement that you obey any reasonable direction by Council are essential conditions of your employment contract and your actions indicate a clear intention to no longer be bound by that contract.
2. The issues which gave rise to the necessity for you to be on special paid leave from work including issues as to your inappropriate behaviour in the workplace and your excessive sick leave demonstrate your inability to fulfil the inherent requirements of your position. As these difficulties relate to your dealings with fellow employees and members of the public and to your attendance for employment generally it is not possible to modify your position to accommodate these difficulties. Consideration has been given to the availability of any alternative suitable employment however as no such employment is available (nor likely to become available) the only remaining alternative is to recognise your employment as being at an end.
As you are also aware there have been a number of issues throughout your employment giving rise to counseling and warnings in respect of your work performance. We wish to make it clear that whilst it is unnecessary to rely on these matters for the purpose of this correspondence you should not regard the fact of these matters not being included in this correspondence as indicating that Council resiles in any way from the action it has previously taken in respect of those issues.
…'