B.1 Background
6 Mr Sil is an Indian national. On 12 July 2014, he lodged an expression of interest to be invited to apply for a Subclass 489 (Skilled-Regional Sponsored (Provisional)) visa with the Department of Immigration and Border Protection (as it then was) (Department). As the eponymous visa description indicates, such a visa was for skilled workers seeking to live and work in regional Australia. It was also a temporary one, and had two "streams": a First Provisional Stream; and a Second Provisional Stream.
7 The main difference between the two streams was that under the latter a person could only apply for the relevant visa if they had previously held a visa of a particular kind. Mr Sil has never held such a visa. Accordingly, he was required to apply under the First Provisional Stream.
8 Under the First Provisional Stream, cl 489.511(1) of Sch 2 to the Migration Regulations 1994 (Cth) (Regulations) specified that the visa was in effect for a period of four years from the date it was granted. Further, one of the requirements was that the person must have been invited to apply for the visa by the Minister: cl 489.221 of sch 2. Pursuant to cl 489.615(a), it was a condition attached to the visa that the "first entry" into Australia be made before a date specified by the Minister.
9 On or about 25 August 2014, the Minister invited Mr Sil to apply for the visa. Mr Sil lodged an application with the Department on 26 August 2014.
10 On 25 November 2014, the Department notified Mr Sil that the visa had been granted. In a document titled "Visa Grant Notice", Mr Sil was advised he was required to make his first entry into Australia by 7 October 2015. The "stay period" was identified as 25 November 2018.
11 On 27 November 2014, Mr Sil sent an email to the Department asking how he might obtain a "visa label" on his passport. An officer of the Department replied on 1 December 2014 to the effect that "Australia is now visa label-free", and advised Mr Sil that he could access his "visa information" electronically on a system known as the "Visa Entitlement Verification Online" system, for which the officer supplied a web address.
12 In an email to the Department on 11 February 2015, Mr Sil said that he had "not used [the] visa and neither [had] any intention to do so". He asked the Department to cancel the visa and process a refund.
13 Relevantly, the Department responded in a letter dated 8 September 2015 that bore the heading: "Notification Regarding Travel in Breach of Visa Condition 8504". The letter, known as a "Facilitation Notice" (First Facilitation Notice), noted that it was a condition attached to the visa that Mr Sil "must enter Australia as the holder of the visa to which the condition applies before a date specified by the Minister". The First Facilitation Notice referred to "Condition 8504", which is to be found in Sch 8 to the Regulations.
14 Confusingly, the Visa Grant Notice did not specify condition 8504 as part of the visa. However, cl 489.615 of Sch 2 to the Regulations was a condition of the visa, and is in materially similar terms to condition 8504. Clause 489.615 relevantly provides:
If the applicant is outside Australia when the visa is granted:
(a) first entry must be made before a date specified by the Minister …
15 The First Facilitation Notice stated:
I am writing with reference to the Class SP subclass 489 visa, granted on 25 November 2014, and which included the following visa condition:
8504 The holder must enter Australia as the holder of the visa to which the condition applies before a date specified by the Minister.
This condition required that an initial entry into Australia by each visa holder be made before 7 October 2015.
Recently this department received correspondence advising that the following visa holder(s) may not comply with this condition by entering Australia within the prescribed timeframe.
…
While failure to comply with visa conditions may render a visa liable for cancellation under the Migration Act 1958 I am writing to advise that the department has decided not to cancel the relevant visa(s).
General Skilled Migration has no objection to the visa holder(s) travelling to and entering Australia while they continue to hold a Class SP Subclass 489 visa.
The expiry date of the visa is: 25/11/2018
(Emphasis in original).
16 Although the Department's reference to condition 8504 was incorrect, nothing turns on this.
17 Between 8 and 17 September 2015, Mr Sil sought clarification as to the date by which he must enter Australia according to the First Facilitation Notice. He was advised that he could enter Australia after the initial entry date requirement (being 7 October 2015), and that he must enter Australia prior to the "must not arrive after" date (being 25 November 2018) (Expiry Date). This Expiry Date assumes central importance in this case.
18 On 1 October 2015, Mr Sil notified the Department that he was "no longer interested to cancel [his] visa which has been hard earned" and requested that his request for a refund be cancelled. He also said: "I trust [the] various clauses of my visa conditions including [sic] the extended first entry date which the 'must not arrive' after date [sic] remains the same ?"
19 On 2 October 2015, an officer of the Department replied to Mr Sil's email and stated that the "dates are in place as previously stated" and that, in the event that Mr Sil was not able to meet the initial entry date requirement, he should "respond with confirmation" so that an extension could be provided. On the same day, Mr Sil responded to the officer in the following terms:
I want to confirm that an extension has already been provided and accordingly I will be able to make first entry as stated in visa conditions 'must not arrive after' date
Initially the first landing was 7th Oct '15 but now it will be 25th Nov 2018, but on my part I need to enter sufficiently before [sic] in order to meet citizenship requirements
Can you please confirm my observations ?
20 On 6 October 2015, the officer responded as follows:
The extension when applied is stated by a facilitation letter advising you that you are permitted to enter after the required entry date being 7 October 2015, it is a condition of your visa that you enter Australia before this date. 25 November 2018 - is the 'must not arrive after date' applied at the time the visa was granted.
Therefore, if you have not been issued a facilitation letter permitting you entry to Australia after 7 October 2015 (tomorrow) please let me know and I'll look at your options for having this issued.
21 On 8 October 2015, Mr Sil emailed the Department in the following terms:
As per [your] note below, I understand all things remaining constant as per visa grant letter only the initial entry date has been extended as per facilitation letter. Can you please confirm my understanding ?
As for refund request I have taken a conscious decision to revoke the same
22 An officer of the Department replied on the same day confirming Mr Sil's understanding and indicated that the "refund request has already been processed as per standard procedure." Mr Sil replied, again on the same day, stating:
There is a need to understand legal terms in clear terms, as I understand the initial entry date for me has been extend to 'must not arrive after' date ?
23 On 9 October 2015, an officer of the Department restated that Mr Sil could enter Australia any time after the initial entry date, but prior to the "must not arrive after" date. On 19 October 2015, the Department issued a "Refund Refusal Advice" letter.
24 Importantly, however, on 9 November 2015, the Department sent a further letter to Mr Sil (Second Facilitation Notice). A representation contained in this communication is the focus of Mr Sil's case.
25 The Second Facilitation Notice correctly recorded that the "expiry date of the visa(s)" was the Expiry Date, that is, 25 November 2018. However, inconsistently with this express statement, but importantly, in the next paragraph, the Second Facilitation Notice erroneously stated:
Once you have made your first entry to Australia your visa will be valid for three years from the date of that entry.
(Emphasis added).
26 In the balance of the judgment I will refer to this erroneous part of the Second Facilitation Notice as the False Representation. The covering email to the Second Facilitation Notice also contained the following advice:
Please find attached a facilitation letter which will facilitate your entry into Australia after the Initial Entry Date expiry. You should retain a copy of this letter as you may require it when making your travel arrangements, when boarding your flights or on arrival in Australia.
27 No clarification was sought by Mr Sil of the apparently contradictory statements in the Second Facilitation Notice (a matter to which it will be necessary to return below). However, Mr Sil did engage in the following further communications with the Department:
(1) On 21 January 2016, Mr Sil emailed the Department again requesting a refund of his visa due to personal circumstances.
(2) On 28 January 2016, the Department notified Mr Sil that an adverse decision had earlier been made regarding his refund request.
(3) On 27 February 2017, Mr Sil emailed the Department, stating that he would not be able to enter Australia because "no employer is willing to consider non-Australians" and requesting that either his visa be cancelled or refunded in full, or the Department provide assistance with obtaining employment.
(4) On 3 March 2017, the Department replied and stated that it was unable to assist in finding employment and supplied further information about the circumstances in which a visa refund can be provided.
(5) Further communications then took place as to Mr Sil's inability to secure employment. On 17 October 2017, Mr Sil queried the regions in which he could work. He also said: "Its three years and still I am yet to get my first role in AU, so I am urging for consideration".
(6) Then, more relevantly for present purposes, on 19 October 2017, an officer of the Department replied:
As per your Visa grant letter, condition 8539 applies to your visa meaning you need to live and work in these specified areas. Your facilitation letter was issued and allows you to enter Australia for the first time at any time while the visa is valid. This visa expires on 25/11/2018. If you choose not to live and work in these areas, you may find that you would fail to meet some prerequisite conditions for some subsequent permanent resident visas.
A migration agent may be able to provide you with further advice.
(Emphasis added).
(7) On 11 November 2017, Mr Sil emailed the Department, stating:
I believe with the facilitation letter I a may [sic] be able to enter Australia any time within the validity of the visa ?
(8) On 15 November 2017, the Department replied: "You are correct, you can enter Australia at any time while your visa is valid, with the facilitation letter provided".
28 It was against this background of communications (which made no reference to the False Representation) that Mr Sil finally arrived in Australia on 11 December 2017.
29 About a week after arrival, Mr Sil says he went to an office of the Department and had some form of discussion with an officer. According to Mr Sil, it involved discussion about visas for family members; places of residence; and possibly (although the evidence was somewhat confusing on this point) the Second Facilitation Notice.
30 Most relevantly, in December 2017, Mr Sil was endeavouring to obtain some rental accommodation. Again, the evidence was less than pellucid, but it appears that either one or other prospective landlords were confused as to what was communicated to them by Mr Sil as to the duration of Mr Sil's visa (which would have been unsurprising if they had seen a document referring to the Expiry Date). In any event, on 19 December 2017, Mr Sil emailed the Department, referring to the Second Facilitation Notice, and made a query (December 2017 Query) in the following terms:
I am in Australia at the moment and as per the clauses of the facilitation letter 'once I make an entry the visa will be extended by another three years' - does this mean my visa will remain valid til [sic] 10 Dec 2020 since I made the entry [sic] on 11 Dec 2017. During this time naturally I will have the opportunity to meet the conditions of permanent residence/citizenship …
(Emphasis added).
31 Although single inverted commas were used in the December 2017 Query, Mr Sil explained that the reference made was not a quotation but referred to the substance of the False Representation. On 21 December 2017, an officer of the Department responded, making reference to the False Representation as follows:
Thank you for your email. Your SP 489 visa remains valid and you are permitted to remain in Australia until 25/11/2018, as per advice provided to you on 15/11/2017.
The facilitation letter you received in 2015 contained an inadvertent error, which read "Once you have made your first entry to Australia your visa will be valid for three years from the date of that entry."
This is incorrect information, and refers to a condition from a different visa subclass which is not applicable to your SP 489 visa. We apologise for the error included in the facilitation letter from 2015, however the visa grant notice issued 25/11/2014 (attached for reference) clearly states the conditions of your visa with a Must not arrive after date, and stay period date of 25/11/2018.
There is no option to extend the SP 489 visa past this date, and you will be required to either depart Australia prior to this date or commence valid alternative application(s) to ensure you remain lawful past 25/11/2018 in Australia …
32 On 6 April 2018, Mr Sil departed Australia.
33 On 11 June 2018, after unsuccessfully applying to the Commonwealth Ombudsman for an investigation into the False Representation, Mr Sil applied for compensation in the sum of $2,432,768.70 from the Department under the Scheme.
34 On 27 November 2018, the Department invited Mr Sil to comment on a "preliminary assessment" of his application. On 17 December 2018, Mr Sil took up that opportunity, and responded to the Department in writing.
35 A Minute to the General Counsel of the Department was prepared by the relevant case officer on 13 February 2019, and was apparently received by the Office of General Counsel on 20 February 2019 (Minute). The Minute recommended that there should be no compensation payment. The General Counsel agreed on 25 February 2019. This is the decision in respect of which Mr Sil seeks review (Decision).
36 Three days later, on 28 February 2019, the Department notified Mr Sil by email of its Decision. It provided reasons for the outcome, in the form of a copy of the Minute.
37 Mr Sil commenced proceedings in this Court in August 2021. When the matter was transferred into my docket, I declined to entertain an application for summary dismissal and formed the view that it would better facilitate the overarching purpose in s 37M of the Federal Court of Australia Act 1976 (Cth) to set the matter down for final hearing at the earliest opportunity.