Background
9 In June 1995, the Commission published a newsletter explaining the operation of the statutory professional services review scheme affecting medical practitioners. The newsletter was entitled "Inappropriate Practice and Counselling". The newsletter outlined a process which provided for a medical practitioner to be counselled in respect of his or her pattern of servicing and to be given an opportunity to change that pattern, before the Commission would take further action in respect of that pattern of servicing under the Act. Dr Saint said in evidence that he became aware of this newsletter in 1996.
10 On 14 February 1996, an officer of the Commission, Dr Patrick Hertnon, interviewed Dr Saint in relation to his practice statistics for the period 1 July 1994 to 30 June 1995. Dr Hertnon informed Dr Saint that based on his statistics the Commission had concerns that the high volume of patients seen by Dr Saint may indicate that he had engaged in inappropriate practice. Prior to that meeting, Dr Hertnon had written to Dr Saint providing him with his provider statistics.
11 On 29 October 1996, Dr Peter Laundy, another officer of the Commission, interviewed Dr Saint about the high level of services revealed by his practice statistics. Dr Laundy expressed to Dr Saint the high degree of concern which the Commission held that by reason of his high level of services, Dr Saint may be engaging in inappropriate practice. Dr Laundy told Dr Saint that the failure by him to alleviate the concerns of the Commission may result in a referral being made to the Director. Dr Saint told Dr Laundy that one of the problems was that one of the doctors in the practice who had formerly worked full‑time was now working part‑time. He said that he expected that the doctor would return to work full‑time and that he was also expecting to engage a woman doctor to work part‑time.
12 On 4 June 1997, the Acting Manager Professional Review Branch Western Australia sent Dr Saint a letter noting a change in his practice statistics and advising him that no further action would be taken at that time.
13 On 18 January 2000, Dr Saint was again interviewed by Dr Laundy. Dr Laundy prepared a report of the meeting. By a letter dated 25 January 2000, Dr Laundy forwarded a copy of that report to Dr Saint and invited comment on the report within 14 days. The report stated that Dr Laundy had advised Dr Saint of the Commission's concerns regarding his high level of services and that this many may lead to the making by the Commission of an investigative referral. It also said that Dr Saint had explained that the practice was very busy, he had difficulty in employing other doctors to work in the practice, there was a shortage of doctors in the area and that he liked working long hours. The meeting is referred to further below.
14 By letter dated 5 February 2000, Dr Saint responded to Dr Laundy's letter. Dr Saint stated that the record of interview failed to mention the fact that the surgery was open on Sundays and public holidays. Dr Saint also mentioned that one of the doctors at the practice, Dr Rae, who had been working "very part‑time" would from February 2000 be working two days a week and that he expected that that would take some workload off himself. He also asked for the Commission to supply him with further statistics to ensure that Dr Rae worked "at a time when the practice had its greater workload." Further statistics were subsequently provided to Dr Saint.
15 Dr Saint received a letter dated 23 March 2000 from Mr Neville Garrity, Manager of the Professional Services Review Branch WA, of the Commission. It stated:
Further to your discussion with Dr Peter Laundy of 18 January 2000 regarding your high number of total annual services rendered and also high daily servicing. The Health Insurance Commission (HIC) notes with some concern that Dr Laundy and Dr Hertnon had already spoken to you of these issues several years ago and that a temporary decrease in servicing was followed by a gradual increase.
The HIC will review your Provider Summary Statistics in approximately three months time looking for changes to your servicing levels, I will communicate further with you at that time. If significant changes do not occur, the papers may be forwarded to the Director, Professional Services Review Scheme.
16 By a letter dated 3 July 2000 to Dr Saint, Mr Garrity stated:
As advised to you in my letter of 23 March 2000, the proposed review of your Provider Summary Statistics has occurred. The Health Insurance Commission's concerns of possible inappropriate practice still remain.
Your case is being referred to the Medical Director, Professional Review Division for further opinion. A referral of the case to the Director, Professional Services Review may follow.
Further correspondence will be sent to you advising whether or not your case is proceeding to the Director, Professional Services Review.
17 On 3 July 2000, Mr Garrity wrote to Dr Janet Mould, of the Professional Services Branch of the Commission in the following terms:
The CMC meeting No. 194 of 7 June 2000 noted that Dr Warren Saint has been repeatedly counselled by Health Insurance Commission Medical Advisers particularly regarding high daily and high annual servicing of his patients.
The CMC was of the view that Dr Warrant Saint's practice may still be considered as possibly inappropriate and is referring the matter to you with a view to onforwarding to the Director, Professional Services Review.
18 Dr Saint received a letter dated 19 July 2000 from Dr Janet Mould, Manager Professional Services Branch of the Commission. The letter stated:
I refer to correspondence forwarded to you on 3 July 2000 by Mr Neville Garrity, Manager Professional Review Branch, WA, in which you were advised that your practice profile has been forwarded to me for my consideration of whether to refer your conduct in relation to inappropriate practice to the Director of Professional Services Review.
I have allowed a suitable period of time for your statistics to reflect any changes in your practice profile.
A review of your practice statistics reveals that the HIC concerns remain.
Subsequently, I wish to advise that I have decided to refer your practice to the Director of Professional Services Review for his consideration on whether you have engaged in inappropriate practice under the Professional Services Review Scheme.
19 On 21 August 2000, Dr Mould as a delegate of the Commission made an investigative referral to the Director, pursuant to s 86 of the Act, of Dr Saint's conduct in connection with rendering and initiation of services.
20 The referred services were described in the investigative referral as services rendered during the period 1 January to 31 December 1999 from his practice location in Bassendean.
21 The investigative referral together with its annexures was a lengthy document. It comprised two books and exceeded 220 pages and included a print out of a number of computer records recording the services rendered by Dr Saint. The referral also recorded the delegate's reasons for the referral. The reasons stated:
A REASONS FOR THE INVESTIGATIVE REFERRAL
The Health Insurance Commission is concerned with certain aspects of Dr Saint's practice, namely, his rendered services and daily servicing. These concerns have been identified and analysed by considering:
· a review of Dr Saint's practice statistics;
· a comparison of those statistics with the data concerning the practice of all active general practitioners in Australia;
· reports from the counselling interviews by Health Insurance Commission Medical Advisers where the above concerns were discussed;
· a review of Dr Saint's practice statistics since counselling; and
· other information.
Dr Saint's practice statistics for the counselling period (1 January 1999 to 31 December 1999) were reviewed. A Medical Adviser from the Health Insurance Commission met with Dr Saint on the 18 January 2000 for the purposes of counselling under the Professional Services Review Scheme. Dr Saint had been previously counselled by the Health Insurance Commission on 14 February 1996 and again on 29 October 1996 in relation to his rendered services. At the meting [sic] on 18 January 2000, the Medical Adviser outlined the Health Insurance Commission's concerns and sought an explanation from Dr Saint as to why his practice appears to be different from that of other general practitioners. (A history of the contacts with Dr Saint since February 1996 is included in the Chronological Record of this Referral at E).
After counselling, the Health Insurance Commission reviewed Dr Saint's practice statistics and other available information. The Health Insurance Commission determined there had been insufficient change to remove the overall concerns expressed above. The Health Insurance Commission is concerned that, at this level of servicing, Dr Saint may not have provided appropriate professional services to his patients. Further, or in the alternative, the Health Insurance Commission is concerned that Dr Saint may not have satisfied the requirements of the relevant items in the Medicare Benefits Schedule.
Consequently, the Health Insurance Commission is of the view that Dr Saint may be practising inappropriately and that the matter should be referred for consideration by the Director of Professional Services Review.
22 The records of the interviews which Dr Hertnon had conducted with Dr Saint on 14 February 1996, and which Dr Laundy had conducted with Dr Saint on 29 October 1996 and 18 January 2000 were included in the materials comprising the investigative referral. Further, Dr Saint's letter of 5 February 2000 responding to Dr Laundy's record of interview of 18 January 2000, as well as subsequent correspondence arising therefrom, was also included in the documents comprising the investigative referral.
23 The investigative referral also identified under the heading "Specific Areas of Concern for the Investigative Referral" the practice area of "Rendered Services and Daily Servicing". In respect of that practice area, the referral said:
The referral period - 1 January 1999 to 31 December 1999
During the referral period Dr Saint:
· rendered 18,675 services to 4,110 patients at a total benefit of $460,922.95;
· had an average of 4.54 services per patient; and
· rendered 60 or more services per day on 176 occasions and 80 or more services per day on 44 occasions.
Dr Saint's total services rendered are substantially above the 99th percentile (15,383) when compared with all active general practitioners in Australia.
24 The investigative referral also included as Table 5 a table of Dr Saint's servicing statistics for each quarter during the period 1 January 1996 to 31 March 2000.
25 Notice of the making of the investigative referral was given by the Commission to Dr Saint under s 88(2) of the Act. Dr Saint was invited to make written submissions to the Director within 14 days stating why the Director should dismiss the investigative referral without setting up a committee. Dr Saint was provided with a copy of the investigative referral.
26 On 12 September 2000, Dr Saint made a 14 page submission to the Director in response to the invitation issued to him under s 88(2) of the Act. (The document, which is Exhibit "A" in the proceeding, however, bears the mistaken date of 12 August 2000.) The submission included the following statements:
Further looking at Table 5.
I was "counselled" once on the 18th Jan 2000 and my figures have not increased since then.
For the last two quarters of 1999 the total rendered services is 4,930 and 4,993 respectively. For the first quarter of 2000 the total rendered services was 4,563 which is in fact a reduction of 9% not an increase.
During the "counselling" on the 18th Jan 2000 I asked if the HIC would like me to cut back my servicing. Dr Laundy replied that "The HIC was not asking him to cut back his services."
In relation to "counselling" I note that in an extract from CMC meeting No 194 of 7 June 2000 it states "SMA reports that he counselled Dr Saint under the provisions of the PSRS on the 18/1/2000" and then states "Dr Saint was previously counselled on 29/10/1996". The extract then goes on to state "In view of the multiple counsellings" when in fact there are only two, 29/10/1996 and 18/1/2000.
Further, in the letter that Neville Garrity wrote to Dr Janet Mould dated the 3 July 2000 he states "The CMC meeting No 194 of 7 June 2000 noted that Dr Warren Saint has been repeatedly counselled by the Health Insurance Commission Medical Advisors…". This is not an accurate account of the CMC meeting No 194 of 7 June 2000 as reported.
27 Dr Saint also commented on each of the "Top 40" patients which were listed in a report known as the PIRT report, which also was included among the documents comprising the investigative referral. Dr Saint went on to explain in summary that he worked an average of 64.5 hours per week, enjoyed working long hours and that there was a high demand for medical services in the area.
28 On 18 May 2001, the Director made an adjudicative referral No 204 to the Committee under s 93(1) of the Act to consider whether conduct by Dr Saint in connection with rendering the following services constituted engaging in inappropriate practices:
[A]ll Medicare Benefits Schedule item 35 and 36 services rendered from the practice location at 39 Old Perth Road, Bassendean, Western Australia 6054 during the period on and from 1 January 1999 to and including 31 December 1999.
29 The Director also recorded that pursuant to s 89(1), he had conducted an investigation into the referred services but that he had not dismissed the referral under s 91 of the Act.
30 The Director's report was an attachment to the adjudicative referral. The Director concluded his report as follows:
Accordingly I decided to make an adjudicative referral to a Committee in accordance with section 93 for the Committee to consider whether Dr Saint's conduct in connection with the rendering of MBS item 35 and 36 services may have constituted engaging in inappropriate practise by failing to provide appropriate professional services to his patients and/or failing to satisfy the requirements of the relevant items in the MBS and in particular by:
· failing to provide adequate clinical input into the services;
· rendering services that were not medically necessary;
· prescribing drugs in the absence of accepted medical indications; and
· keeping records that were deficient in essential clinical information.
31 By an instrument dated 18 May 2001, Dr Holmes also established the Committee.
32 By a letter dated 13 September 2001, the Committee advised Dr Saint that it would hold a hearing on 1 November and 2 November 2001 at which Dr Saint would be required to give evidence. The letter also stated that it would use a sampling process which would allow for:
[F]indings of inappropriate practice based on sampling, if any, to be applied to the total number of services rendered during the Referral Period for the particular item number under consideration.
33 The letter went on to state:
The Committee will commence to consider at least 30 of the services specified in the attachment…These have been drawn from a preliminary random sample of your item 35 and 36 services provided by the Health Insurance Commission.
After this part of the sampling process, (the exploratory sampling stage) has been completed, the Committee will calculate the initial percentage of inappropriate practice (if any). Having determined the percentage of inappropriate practice in the exploratory sample, the Committee would then calculate how many additional services it needed to consider to reach a statistically valid finding of overall inappropriate practice. You would then be required to provide the Committee with whatever additional patient records were needed to complete this second stage of the sampling process.
34 On 1 November and 2 November 2001, the hearing was conducted. Dr Saint gave evidence and was questioned by the Committee. He was represented at this hearing by a legal practitioner.
35 On 26 November 2001, the second respondent, Dr Ruse, who was the Chairman of the Committee, wrote to Dr Saint's solicitor stating that in light of the decision in Pradhan v Holmes (2001) 125 FCR 280 (Pradhan) the Committee's hearing into the conduct of Dr Saint would be suspended until "the legal position is clear". The Pradhan case had held that an investigative referral was invalid, because it had been made in terms which, relevantly, were the same as the referral made in respect of Dr Saint's conduct.
36 On 24 January 2003, the Director wrote to Dr Saint saying that recent amendments to the Act had validated Referral Number 204 together with a number of other referrals. The letter also stated that the Secretary for the Committee would contact him in due course to notify him of the resumption of the Committee's proceedings.
37 By a letter dated 7 February 2003, the Director advised Dr Saint that the Committee did not intend to examine any MBS item 35 services.
38 Further, in that letter the Director said that the Committee had to date employed sampling methodology in accordance with the Health Insurance (Professional Services Review - Sampling Methodology) Determination 2000 (No 1). He said that if the Committee was to employ the sampling methodology in the determination it would require the Committee to examine a further 47 MBS item 36 services to obtain the final random sample. This was likely to require at least two further hearing days and additional medical records would need to be produced. The letter went on to say:
However, under section 106K(4) of the Act, the Committee is permitted to use a different sampling methodology, provided it is certified as statistically valid by a statistician accredited by the Statistical Society of Australia. Having regard to the time and cost implications for all concerned of continuing with the standard methodology outlined above, the Committee is considering an alternative whereby no further services would be examined but instead the confidence interval is recalculated for the existing results.
39 The letter also stated that Professor Des Nicholls of the Australian National University had in other cases certified an alternative approach, and it continued:
The Committee accordingly intends to ask Professor Nicholls whether in this case it would be statistically valid to base its findings on the 38 MBS Item 36 services already examined, without examining further services.
However, before writing to Professor Nicholls, the Committee would like to know whether you have any comments on the proposal that the Committee concludes its sampling at this point and makes its findings on the 38 MBS Item 36 services already examined. This means there would be no need to produce additional records and possibly attend two further sittings for the Committee to examine an additional 47 services. The Committee would instead commence its draft report.
I remind you also, that you will be given a separate opportunity to make further general submissions to the Committee in writing before it starts its draft report. You will also be given a copy of the draft report and you will have the opportunity to make further written submissions suggesting changes to it.
40 Dr Saint did not respond to the invitation to comment which was contained in the letter.
41 By an email dated 21 March 2003, the Secretary of the Committee wrote to Professor Nicholls in asking for his opinion as had been foreshadowed in the letter to Dr Saint referred to in [39] above.
42 By a letter dated 21 March 2003, Professor Nicholls replied and stated:
Re: Professional Services Review Committee 204
I have reviewed the approach outlined in your e‑mail attachment dated 21 March 2003 and note the following:
· The Committee has employed the statistical sampling methodology authorised under section 106K of the Health Insurance Act 1973 and described in the Health Insurance (Professional Services Review‑Sampling Methodology) Determination 2000 (No 1).
· From the class size of 932 services a random sample of 38 services have been examined and the Committee considers 14 of these unacceptable which is 36% (rounded down) of the sample.
· If no further services are examined, applying appropriate statistical techniques it can be shown that we can be 95% confident that the true percentage of inappropriate practice lies between 36% ± 16%, that is the lower 95% confident limit is 20%. This value (20%) is to be chosen as the level of inappropriate practice (rather than 36%), not 21% as you have indicated (the difference being as a result of appropriate rounding to benefit the person under review).
· In accordance with the methodology in the Determination, a further 47 services would need to be examined. Had a further 47 randomly selected services been examined, the percentage of inappropriate practice based on the sample of 85 would have been expected to be 36% (rounded down) so that the final percentage of inappropriate practice would have been 26% (36%‑10%). By choosing the smaller sample of 38 rather than 85, half the width of the 95% confidence interval has increased from 10% to 16%. Since the lower confident limit is chosen as the percentage of inappropriate practice the person being reviewed will benefit from the approach based on the smaller sample.
In conclusion,
· it is statistically valid to accept the conclusion based on the sample of 38 services that the level of inappropriate practice will be determined as 20%, and
· stopping the sampling process after considering 38 services will not (statistically) disadvantage the person under review.
I confirm that I am a statistician accredited by the Statistical Society of Australia Inc, as required under subsection 106K(4) of the Act.
If you have any further queries relating to this matter please don't hesitate to contact me.
43 The Committee did not conduct any further hearings and proceeded to prepare a draft report on the basis of the sample it had examined.
44 Under cover of a letter dated 14 October 2003, Ms Kaylene Horler, the Secretary of the Committee, forwarded to Dr Saint a copy of the draft report of the Committee. The draft report stated that the Committee proposed to find that, in rendering services to 14 identified patients, Dr Saint had engaged in inappropriate practice. The letter invited Dr Saint to provide, within 21 days, written submissions suggesting changes to be made to the draft report. Dr Saint responded to the invitation by making detailed submissions in respect of the draft report.
45 On 7 June 2004, the Committee made its final report. A copy of this report was forwarded to Dr Saint under cover of a letter dated 8 June 2004 from Ms Horler. As previously mentioned, it found that Dr Saint had engaged in inappropriate practice.