Decisions 1 and 2 - decisions made in 2009 concerning alleged workplace conduct in 2008
18 Ms Hansen was a co-worker at the ATO with the applicant. She made a complaint against him about an exchange between them which occurred in the workplace. There was a factual dispute between Ms Hansen and the applicant about the nature of that exchange.
19 On 7 January 2009, Mr Mark Gregory of the ATO emailed the applicant to inform him that Mr Des Woods of the ATO had been appointed:
(1) to investigate the allegations made against him by Ms Hansen in emails sent by her on 25 November 2008 and 8 December 2008;
(2) to prepare a comprehensive report in relation to the investigation, including the evidence considered, the findings in the conclusions, as well as recommendations as to appropriate sanctions; and
(3) to report to Mr Daren Glanville, the then Director of the relevant work area of the ATO.
20 On 15 May 2009, Mr Woods reported to Mr Glanville that he had found there was evidence to support that, at a meeting on 4 November 2008 with Ms Hansen, the applicant had accused her of being "derelict in her duties", "negligent" and "not providing full services to him because he is from a minority group". Mr Glanville relayed this to the applicant, together with a copy of Mr Wood's report and his decision that the findings of inappropriate behaviour should be referred for further action. Mr Woods conducted his investigation and reported pursuant to the procedures for determining whether an employee has breached the code of conduct, as well as the ATO practice statement PS CM 2004/09.
21 On 2 July 2009, Mr Glanville, in his capacity as an authorised person of the Commissioner under those procedures, decided to commence a formal investigation and issued a notice of suspected breaches of the code of conduct with respect to the allegation that at a meeting on a 4 November 2008 with Ms Hansen, the applicant had accused her of being "derelict in her duties", "negligent" and "not providing full services to him because he is from a minority group". The notice of suspected breaches asserted that this alleged conduct may have constituted a breach of ss 13(3) and 13(5) of the code of conduct, being the requirement to treat everyone with respect and courtesy and without harassment, and the requirement to comply with the reasonable lawful direction to treat everyone with respect and courtesy and without discrimination. Mr Glanville authorised Ms Cindy Sutherland to determine whether those contraventions had occurred and, if so, to recommend appropriate sanctions.
22 The applicant's case advanced in respect of the decisions that were made concerned the way in which his suspected conduct was described in the notice of suspected breaches of the APS code of conduct dated 2 July 2009 issued by Mr Glanville. The first suspected breach does not require any further consideration. The second suspected breach was described as follows:
Suspected Breach 2
It is alleged that on 4 November 2008 you failed to treat with respect and courtesy, and without harassment, Ms Julie Hansen in the following matter:-
(a) Accused her of being "derelict in her duties", "negligent" and "not providing full services to you because you are from a minority group".
It is alleged that by making the comments above to Ms Hansen, during the course of your employment you failed to treat her with respect and courtesy, and without harassment and therefore it is alleged that you have breached sub-section 13(3) of the Public Service Act 1999.
It is also alleged that by failing to treat Ms Hansen with respect and courtesy, and without harassment, you have failed to comply with the following direction:
"An employee must treat everyone with respect and courtesy and must not engage in any conduct that harasses and/or unfairly discriminates against nay person in the course of or in connection with their employment."
In allegedly failing to comply with this direction, which is applicable to all Tax Office employees and is detailed in the Corporate Management Practice Statement entitled "Workplace Harassment & Discrimination" PS CM 2004/09, it is further alleged that you have breached sub-section 13(5) of the Public Service Act 1999.
23 On 23 September 2009, a written determination of suspected breach of the APS code of conduct was issued by Ms Cindy Sutherland. The applicant asserts that this determination contained reviewable errors, the first of which concerns the findings reproduced at paragraphs 58 and 59 of the determination report as follows:
Findings
58. There is not corroborating evidence from those in attendance at the meeting regarding that allegations [sic] made by Ms Hansen, those being that Mr Rahman accused her of being "derelict in her duties", "negligent" and "not providing full services to you [Mr Rahman] because you [Mr Rahman] are from a minority group".
59. However there is sufficient evidence to support that Mr Rahman's behaviour during the meeting was not respectful or courteous. Mr Rahman's behaviour was such that the meeting was suspended to allow Mr Rahman some time to 'calm down'.
24 The complaint made by the applicant is that, because there was no finding that the applicant had uttered the words "derelict in her duties", "negligent" and "not providing full services to him because he is from a minority group", or presumably words to that effect, there was no logic in the finding that there was sufficient evidence to support the conclusion that the applicant's behaviour was not respectful or courteous.
25 In response to this, counsel for the Commissioner pointed out that the particular words in quotes reproduced above were only particulars of how it was said that the applicant had failed to treat Ms Hansen with respect and courtesy and without harassment and that, even if those particulars were not established and without corroboration of those words being uttered, there was still scope for a finding to be made that the evidence or other material available to the determining officer was sufficient to reach the conclusion that the way in which the applicant had conducted himself was not respectful or courteous. Counsel for the Commissioner pointed out that the notice of suspected breaches of the APS code of conduct dated 2 July 2009 was to meet the requirements of procedural fairness by facilitating the applicant being put on notice as to the matters under investigation. However, they did not operate to confine the course of the investigation, provided the applicant was given an opportunity to be heard in respect of the matters raised against him. For the following reasons, I accept the Commissioner's submissions in this respect.
26 Included in the extensive attachments to the determination report are two documents recording interviews with ATO employees about the applicant's conduct at the meeting between him and Ms Hansen on November 2008. Both documents are referred to in footnote 26 to paragraph 59 of the report, where Ms Sutherland concludes that there was sufficient evidence to support the finding that the applicant's behaviour was not courteous or respectful. The first document is a record of a face-to-face interview conducted with Mr Mark Gregory, who was present at the meeting between the applicant and Ms Hansen on 4 November 2008. Mr Gregory records the applicant continually raising his voice, disagreeing, pointing and overall expressing himself (including with physical gestures) in a confrontational manner. He also records the applicant accusing Ms Hansen of not doing her job, various other allegations, and the applicant mentioning that he was in a minority. The second document is a record of a telephone interview of Ms Chris Smallacombe, who was also present at the meeting. The record of the interview with Ms Smallacombe states that she described the applicant as becoming increasingly angry and being advised to go outside for a few minutes to calm down. It described Ms Hansen as attempting to describe her role several times without success with the applicant constantly interjecting. It states that the applicant had said that Ms Hansen had "failed in her duty of care", treated him "like a second class citizen" and treated him differently because he was from a "minority group".
27 The final annexure to the determination report is the applicant's written response to the preceding annexures. That response, which is cross-referenced to each of those documents, including the reports of interview from Mr Gregory and Ms Smallacombe, contains the applicant's version of events but does not directly address the points made by either of them, nor does it deny the words or actions attributed to him.
28 Having regard to the documents annexed to the determination report and the applicant's response, it is readily apparent that there was ample evidence on which the decision-maker could rely to reach the conclusion that the applicant's behaviour during the meeting was not respectful or courteous. The applicant was given ample opportunity to respond to the evidence on which that conclusion was based. It follows that there is no merit in the challenge that the applicant seeks to bring in relation to the 2009 decisions.
29 I should for completeness deal with a complaint made that the determination report referred only to a breach of s 13(3), but did not make any reference to s 13(5). I agree with the Commissioner that this is a point of distinction of no substance, as the same conduct underpins both areas of breach. The omission of a reference to s 13(5) was therefore of no moment.