The evidence before the delegate
5 The court book tendered on the hearing of the application contains the totality of the information available to the delegate when she made her decision. In summary, it reveals the following.
6 By letter dated 18 August 2022, the Motor Trades Association of Australia Superannuation Fund Pty Ltd as trustee of Spirit Super responded to Mr Papoutsakis's complaint on the invitation of an investigations officer at the Office of the Commissioner. Relevantly, the response alleged the following:
(1) Mr Papoutsakis and his company Papou Properties Pty Ltd were long-term clients of QTIM which operated a mortgage loans business trading as Tasplan. From 1 April 2021, QTIM became wholly-owned by Spirit Super. "As a wholly-owned entity, QTIM now falls within the Spirit Super group and [the] complaint is being responded to by Spirit Super on that basis."
(2) QTIM disclosed the following information regarding Mr Papoutsakis:
(a) In 2016, details of Mr Papoutsakis's borrowings were provided to Steven Tsiakis because "Mr Papoutsakis advised QTIM that Mr Tsiakis was acting as his broker and verbally consented QTIM to assist Mr Tsiakis" (sic).
(b) On 1 September 2016, the loan balance, interest rate, maturity date and security in respect of each of the three loans secured by three different properties in Sandy Bay were disclosed to Gadens as solicitors for Capital Securities. (Capital Securities is apparently a related entity to or trading name for Prime Capital, or vice versa.) The information was said to have been provided in response to a request for consent to a second mortgage over each of the properties and a signed privacy consent form.
7 Annexed to Spirit Super's response were a number of documents. They included an email from Gadens on behalf of Capital Securities to Leigh Ford of Tasplan (ie QTIM) on 29 August 2016. The email referred to a discussion the previous week between its author and Mr Ford, and requested consent to the registration of mortgages over the three identified Sandy Bay properties. The email stated that "the client's authority to disclose information" was attached. Attached to the email was a "Privacy Consent form - Prime Capital" signed by Mr Papoutsakis and his wife as "guarantors", and also by Mr Papoutsakis on behalf of Papou as "borrower". The consent form includes terms that gave Prime Capital consent to, amongst other things, "collect … personal and credit information" of the signatories.
8 Also attached to the email from Gadens was a loan approval form for Papou as borrower apparently signed by Mr Papoutsakis on 1 August 2016. The form included the details of the three properties and the loans, including the amounts outstanding on each loan. That is to say, it was apparent that prior to Gadens making the request by email on 29 August 2016, Prime Capital / Capital Securities already had the information that Mr Papoutsakis complains was released to them without his consent. In any event, by letter dated 1 September 2016, Mr Ford, on the letterhead of Retirement Benefits Fund, furnished information about the loans including, in respect of each loan, the balance outstanding, the interest rate, the maturity date and the security.
9 Mr Papoutsakis disputed Spirit Super's response to the investigations officer. In particular, he stated that he never authorised Spirit Super, whether orally or in writing, to release information about the properties or the loan balances.
10 Mr Papoutsakis provided to the investigations officer an affidavit apparently deposed to by Mr Tsiakis which states that on behalf of Papou, Mr Papoutsakis had engaged Mr Tsiakis of MBA Finance Pty Ltd to assist to raise funds. Prime Capital had presented an offer to Mr Papoutsakis which required all four of the properties as security. Mr Papoutsakis did not agree to having all of the properties mortgaged for the single loan and therefore rejected the offer. That was relayed to Prime Capital "many times". Notably, the affidavit does not say that Mr Tsiakis was not authorised by Mr Papoutsakis, in the task of assisting to raise the relevant loan, to collect the details of the other loans and pass those on to the prospective lender, Prime Capital.
11 Mr Papoutsakis also provided a statutory declaration of Mr Tsiakis dated 11 November 2019 to the investigations officer. The statutory declaration declared that MBA Finance was engaged by Papou to arrange funds from a suitable lender for working capital. It stated that it was never agreed "to mortgage all properties for the securing of funds as the valuation on property to be mortgaged was only 30% of the funds required" (sic). Again, notably, the statutory declaration does not state that Mr Tsiakis did not have authority to collect information about the borrower's or guarantors' other liabilities and pass that on to the prospective lender for its assessment of creditworthiness.
12 Spirit Super provided to the investigations officer a "diary note" dated 30 August 2022 prepared and signed by Mr Ford. The note records that Mr Ford was unable to provide any (contemporaneous) client notes of his interactions with Mr Papoutsakis regarding discussions with Mr Papoutsakis's broker, Mr Tsiakis. That is to say, the note records Mr Ford's memory in 2022 of the interactions in 2016 and is not a contemporaneous record. The note states that Mr Papoutsakis discussed with Mr Ford that Mr Papoutsakis was working with Mr Tsiakis and that it was agreed that Mr Ford would assist Mr Tsiakis "in his efforts to help [Mr Papoutsakis]". Mr Tsiakis was looking for finance of about $500,000 to help Mr Papoutsakis.
13 Mr Papoutsakis repeatedly stated in emails to the investigations officer that he did not consent to the provision of financial information by or on behalf of QTIM to Prime Capital. On one occasion, Mr Papoutsakis stated that Mr Tsiakis's statutory declaration proves that he was never authorised by Mr Papoutsakis when acting as a broker "to seek financials from Spirit Super".