Submissions of Parties
35 In support of this ground, Mr Strickland SC submitted that the Tribunal erred in law in two ways. Firstly, it interpreted clause 16 of the Code incorrectly in finding that clause 16 required the Plaintiff to provide a cost estimate before the provision of the service and an updated estimate, if necessary, during the performance of the service. Further, or alternatively, he submitted that the Tribunal erred in law in failing to take into account a relevant consideration, namely that the Plaintiff provided only a single veterinary service to Miss Burn, namely the euthanasia of the dog "Gretal". He submitted that the Tribunal could only find that the Plaintiff had breached clause 16 of the Code if it found that the further sedation was a separate service, but it made no such finding nor can such a finding be implied in the decision.
36 Mr Strickland SC submitted that the Plaintiff had complied with the requirements of clause 16 of the Code, properly construed. He submitted that the Plaintiff had provided to Miss Burn the estimated cost of the veterinary services (euthanasia of the dog) before he provided those services. The fact that there may have been a change in circumstances requiring the use of additional sedatives, and a longer period of time for the services, did not alter this position. After all, Mr Strickland SC submitted, the requirement of clause 16 is to provide an estimate of cost and this requirement envisaged that circumstances may change thereafter.
37 Insofar as the Tribunal may have concluded that the Plaintiff was providing more than one veterinary service because further drugs were to be administered to the dog as sedatives, the Plaintiff submitted that an erroneous construction of the term "veterinary services" had been adopted. It was erroneous to construe clause 16 as requiring the Plaintiff to provide a form of updated estimate during the performance of the relevant service.
38 Mr Strickland SC submitted that, once the Tribunal had found that the Plaintiff had given an estimate of the cost of his services before providing those services, the Tribunal ought to have set aside the entire decision of the Board as no breach of clause 16 had been established. He submitted that the Plaintiff could only be found guilty of a failure to comply with clause 16 if it was found that the further sedation was in fact a separate veterinary service. Mr Strickland SC submitted that the Tribunal made no such finding, nor could such a finding have reasonably been made.
39 Mr Strickland SC submitted that clause 16 should be read strictly given that any failure to comply with the clause constituted unsatisfactory professional conduct under the VP Act.
40 He submitted that if there was a lacuna in the Code, then the Code should be amended, but that it was not open to the Tribunal to construe the Code in a manner adverse to the Plaintiff in the circumstances of this case.
41 Under the umbrella of Ground 2, a further error of law was submitted by the Plaintiff. Mr Strickland SC submitted that in paragraph [17] of its judgment, the Tribunal had failed to make a critical intermediate finding so as to constitute an error of law. He submitted that the Tribunal had not made a critical finding that the second sedative constituted a second or additional "service" within clause 16 of the Code. The Plaintiff submitted that the failure to make this finding constituted error of law: Minister for Immigration and Multicultural Affairs v Yusuf [2001] 206 CLR 323 at 348-350 [74], [78].
42 Ms Katzmann SC submitted that the Tribunal held at paragraph [17] that clause 16 required an estimate to be given before any service was provided, and a further estimate when any additional veterinary service was contemplated and before the Plaintiff embarked on providing it. She submitted that this construction of the Code conforms with its legislative purpose: s.33 Interpretation Act 1987. A purpose of the Code is the protection of the consumer, and clause 16 is designed to provide the consumer with the best possible information about cost to enable the consumer to make decisions about whether or not to agree to both initial treatment and additional treatment. Ms Katzmann SC submitted that it would not serve this purpose if a veterinary surgeon could provide any estimate at the outset (no matter how unrealistic it may turn out to be) and, without advising the consumer of the financial impact of them, proceed to provide additional veterinary services productive of significant additional costs and expect the consumer to pay them.
43 The Board submitted that the obligation contemplated in clause 16 is a continuing one, otherwise there would be no need for the clause "before providing veterinary services …". Ms Katzmann SC submitted that the rest of clause 16 is plainly prospective in its terms.
44 Ms Katzmann SC pointed to the factual circumstances of this case in support of the construction of clause 16 advanced by the Board. She submitted that a practical application of clause 16 may be perceived readily in this case. The Tribunal found that the Plaintiff had provided an estimate for veterinary services to Miss Burn. The Plaintiff attended Miss Burn's residence for the purpose of euthanasing the dog. A sedative was administered by the Plaintiff to the dog. It became apparent to the Plaintiff that a further sedative was required. In his submission to the Board's Complaints Committee, which was in evidence before the Tribunal, the Plaintiff stated that, with Miss Burn's consent, he prepared another sedative which contained a combination of two drugs, one to sedate and inhibit pain and one to inhibit possible side effects from the first combination, and he administered this further sedative to the dog (Exhibit PDS1, page 19). Thus, the Board submitted, the Plaintiff had time to obtain informed consent from Miss Burn for this additional service, but did not provide an estimate of cost for the additional service when it was clear that further cost would be involved as a result of the changed circumstances.
45 Ms Katzmann SC submitted that these circumstances were readily accommodated by a sensible construction of clause 16 of the Code, bearing in mind that it was designed to operate in the practical world of veterinary practice.
46 In additional written submissions furnished after the hearing, by leave, Ms Katzmann SC submitted that, although the Tribunal did not expressly state (at [17]) that the administration of the second sedative constituted the provision of a second service, it was unquestionably an unexpressed finding of fact. The failure of the Tribunal to make an express finding to this effect did not constitute error of law: Williams v Bill Williams Pty Limited [1971] 1 NSWLR 547 at 557; Vetter v Lake Macquarie City Council (2001) 202 CLR 439 at [26]; B & L Linings Pty Limited v Chief Commissioner of State Revenue at [134]. Mr Strickland SC responded to this submission by contending that care must be taken in relying upon the cited parts of the judgment of Mason JA in Williams v Bill Williams Pty Limited (at 557) as part only of his Honour's judgment had been approved (or even considered) in Vetter v Lake Macquarie City Council and B & L Linings Pty Limited v Chief Commissioner of State Revenue. The Plaintiff submitted that the better analysis of the Tribunal's judgment is that the failure of the Tribunal to make a critical finding whether there was one or two services provided, meant it simply failed to take into consideration that critical matter, so as to constitute error of law.