Other evidence
45 Let me deal briefly with some of the other material identified by the applicants sourced from the respondents' discovery.
46 First, the applicants say that at the heart of the respondents' wrongdoing is the arrangement between the parties regarding the margin made by CBA on Colonial's and Avanteos' investments with CBA of members' funds.
47 They say that the discovered documents show that CBA benefited from the cash deposits and investments which Colonial and Avanteos made with CBA on behalf of superannuation fund members. CBA benefited by having use of the funds as well as by paying lower interest rates than it would pay to raise the funds elsewhere, particularly through wholesale funding. It is this second aspect of the benefit which is in issue. CBA recognised this aspect of this benefit in its accounts as the net interest margin made on the deposits.
48 CBA calculated the net interest margin using its transfer pricing mechanism, whereby margin was the funds transfer price (FTP) less the rate paid to superannuation members, called a "customer rate" by CBA. The net interest margin represented the saving made by CBA from sourcing funds at a rate lower than their worth to CBA. CBA paid to Colonial and Avanteos an agreed share of the margin made on the cash investment and deposit products which had been sourced by Colonial and Avanteos. Colonial and Avanteos retained that share of the margin for their own benefit.
49 According to the applicants, these arrangements for the receipt of a margin by the trustees were not disclosed to superannuation members. They say that the documents show that Colonial and Avanteos took the view that as the revenue was derived from the deposit products, different disclosure obligations applied.
50 The applicants say that the vice in this arrangement was manifest where Colonial and Avanteos invested superannuation funds on behalf of members with CBA. They say that it was plainly in the interests of CBA, Colonial and Avanteos for the customer rate paid on those investments to be as low as possible, to maximise the margin they each made. According to the applicants, their interests ran counter to the members' interests, which was to receive a high rate on the investments.
51 The applicants say that the discovery reveals that this conflict was not managed by Colonial or Avanteos and that they relied on artificial constructs said to derive from their different capacities to justify the arrangement. A "Price Governance Guide" dated February 2014 for Colonial First State (CFS) investments (covering Colonial "CFSIL" and Avanteos "AIL") showed this (so the applicants submitted):
1.2 In what capacity does CFSIL administer and distribute deposits?
CFS is appointed to administer and distribute deposits by the ADI (CBA or BankWest). Only an ADI can legally issue a deposit product and therefore, CFS is acting purely as an administrator in its corporate capacity (not as a Trustee or Responsible Entity).
Rather than deduct explicit administration fees, in keeping with the customer experience of other deposits, CFS instead receives benefits as part of the Commonwealth Bank Group for sourcing deposit funding to assist the Bank in its Treasury activities.
CBA Group accounting principles recognise the business unit and/or subsidiaries responsible for sourcing Group funding activity by allocating earning on deposits raised at the Funds Transfer Pricing "Worth of Funds" rate. The size of the benefit (gross margin) received by the Bank and attributed to CFS in its corporate capacity [is] determined by 2 key components and equation is below:
52 The next sections of the Guide were entitled "How does CFSIL / AIL as Trustee or Responsible Entity invest in these deposits?" and "How does AIL's Pooled Cash Account invests in these deposits?". The Guide stated that the FirstChoice Fund and Essential Fund offered members investment options to invest in the deposit products offered by CBA and administered by Colonial, and that a portion of Avanteos' Pooled Cash Account was invested with deposit products offered by CBA and administered by Colonial.
53 Now the applicants say that any contention that CBA's payment to Colonial and Avanteos of the margin was made in their capacity as "administrators" of the products was artificial. They say that the transfer pricing mechanism operated to identify and reward the business units and subsidiaries of CBA which sourced funding for CBA. They say that the deposits were sourced not in Colonial's and Avanteos' capacities as administrators of the products, but rather in their capacity as trustees of the superannuation funds which made the investments on behalf of members.
54 The applicants further submit that it is artificial for Colonial and Avanteos to suggest that they could properly separate their roles as administrators of cash and deposit products on behalf of CBA, from their roles as investors in those products in their capacity as trustees of superannuation funds. They say that the two capacities were inherently in conflict, and Colonial and Avanteos took no steps to manage the conflict.
55 I would say now that I am not convinced as to the applicants' criticisms concerning the net interest margin. Clearly this is a triable issue on which the respondents' witnesses and a more detailed context will assist. I will also need to understand the relevant accounting principles and any administrative charge component.
56 Second, the applicants say that the process for setting and agreeing the interest rates on the cash and term deposits investments reveals that Colonial and Avanteos were not acting in the best interests of members and were not exercising the care and skill of a prudent superannuation trustee. They say that the overriding concern of Colonial and Avanteos was their own commercial interests of maximising their revenue from the investments.
57 They say that despite the respondents' defence, the discovered documents do not show that Colonial and Avanteos used their influence with CBA to obtain better rates for the benefit of members. Rather, they say that Colonial's and Avanteos' overriding purpose was their own and CBA's commercial objectives, which ran counter to the interests of members.
58 The Price Governance Guide that I have just referred to provided an overview of the approach to pricing the relevant cash and term deposit investments. The Guide stated that the ADI (CBA) was responsible for setting customer rates, but that Colonial and Avanteos "consult[ed]" CBA and made recommendations to CBA on price. In setting out the factors which determined the customer deposit rate, the Guide adverted to the problem, though did not see it as a problem. It stated that the primary influence on customer rates was the funds transfer pricing rate. It also asserted that the "goal of pricing customer rates is to achieve the optimum balance of two competing objectives: 1. Customer satisfaction and volume; 2. Maximising profitability". The Guide stated that in terms of maximising profitability, Colonial, Avanteos and CBA needed to consider group profitability, net profitability and sustainable profitability. The Guide made no mention of considering the best interests of members, nor any other relevant statutory covenant or equitable duty.
59 Further, the applicants say that other documents showing the approach to pricing for the FirstRate Saver product are also instructive. Colonial and CBA agreed to a "pricing policy" for FirstRate Saver recorded only in an email exchange. The applicants say that it was not part of FirstRate Saver's pricing strategy to achieve the best rates obtainable for the members. At establishment, it was plainly stated that Colonial "believes that there is not the need to offer market-leading rates in the channel that the product is targeting…". The applicants say that the reference to the "channel" being "targeted" is a reference to superannuation fund members seeking to invest in the most conservative of products, namely cash products.
60 The applicants say that from the early period of offering the FirstRate Saver, Colonial and CBA took a "co-ordinated approach" to managing rates. In particular, Colonial and CBA priced FirstRate Saver to ensure that it did not undermine pricing on other CBA products.
61 Further, they say that under the documented interest rate change procedures for FirstRate Saver, there were four events which would trigger a review of the product's interest rate:
(a) changes to the pricing policy strategy for FirstRate Saver or the benchmark CBA product;
(b) changes to the interest rate of the benchmark product (if applicable) or the RBA cash rate;
(c) "significant changes to Funds Transfer Pricing (FTP) that will immediately impact the product margin"; and
(d) a "breach" of a target revenue band due to any long term funding premium (a component of the FTP).
62 The applicants say that the latter two factors concerned the impact on Colonial's margin (and CBA's margin) received from the product, showing that their revenue was a key driver in pricing the investment. Notably, so the applicants say, the availability of higher rates in the market was not a trigger to change the pricing.
63 Further, they say that the requirement for approval from CBA for Colonial to change rates was described internally by Colonial as merely an operational process, with the interaction between RBS (a division of CBA) and Colonial "more out of courtesy than RBS being an approval authority for changes to CFS FirstRate pricing". The applicants say that there are no discovered documents showing CBA initiating or directing a change in the rates it was offering on FirstRate Saver.
64 Further, the applicants say that from December 2013, Colonial First State, covering both Colonial and Avanteos, had a Deposit Pricing Review Committee (DPRC); its members were senior managers of Colonial and Avanteos. In addition to FirstRate Saver, the DPRC also dealt with pricing for FirstRate Term Deposits, Essential Cash Deposit, Cash Fund and the Pooled Cash Account. The Charter of the DPRC stated that its purpose was:
To ensure cross-business engagement and input in the pricing approach for CFS sourced deposits. Deposits are an important driver of revenue, sales and customer satisfaction and these have direct trade-off to the interest rate (price).
Pricing process includes understanding and responding to: CBA's transfer pricing system, the competitive positioning of our products and the impact on advisers and customers, product design features, revenue and pricing policies and their day-to-day management and including the discretionary pricing.
65 But the Charter did not mention acting in the best interests of superannuation members. And nor did it advert to the other statutory covenants and equitable duties owed to those members.
66 Further, the applicants say that the packs prepared for DPRC meetings identified the interest rates paid on each of the products, as well as the current "margin", and the revenue made by Colonial or Avanteos on each of the products, and in doing so highlighted the centrality of the margin to the pricing decisions. The DPRC packs frequently referred to the need to maintain or "optimise" the margin on products.
67 Further, rates offered by other ADIs were also listed in the packs, but framed as "competitor positioning". The applicants say that there is no indication that this competitor information was compiled for the purpose of assessing whether a better rate could be achieved by Colonial or Avanteos for their members, nor has any discovery revealed any attempts at bargaining to achieve better rates.
68 Further, it is said that the packs also revealed that other Colonial and Avanteos sourced cash deposits, including from institutional investors, received higher interest rates from CBA than FirstRate Saver and Essential Cash. In particular, the rates on the "Insto 31 day" were consistently priced higher than FirstRate Saver and Essential Cash. It is said that the higher rates for those products showed that CBA was prepared to pay higher interest rates on cash investments. I should say here that when I was taken to some of the material, the applicants' assertions appeared dubious; further, there were "apples and oranges" problems.
69 It is also said that the approach to setting rates for FirstRate Term Deposits was flawed. A "Pricing Summary" paper for FirstRate Term Deposits prepared just prior to the launch of the product stated that "successful pricing" for the FirstRate Term Deposit would strike a balance between "gaining acceptance from financial planners by offering credible rates that strengthen their regard and use of FirstChoice platform overall [and] [m]aintaining the Group revenue position for platform funds". The paper went on to say that, "[o]ffering credible term deposit rates will maximise acceptance of the Term Deposits and deliver flows to the platform. Beyond this higher rates are unlikely to deliver sufficient new flows to justify the lower margin".
70 According to the applicants, the apparent driving consideration in agreeing the interest rates offered for FirstRate Term Deposits was setting a desired long-term target net interest margin from the transfer price received from CBA. Colonial and CBA agreed a formula to give effect to the pricing approach, pursuant to which the customer rate would be set at the transfer price less a target net interest margin, adjusted for any tactical net interest margin movements. It is said that upon commencement it was agreed between CBA and Colonial that a net interest margin of 0.90% was to be targeted.
71 Again, so the applicants say, there is no indication in the discovered documents that Colonial used the relationship with CBA to seek let alone obtain higher rates for members. Indeed, Colonial, rather than advocating for higher rates for its customers, in response to pricing proposals from CBA, proposed lower interest rates for its members, including for the purpose of seeking to recover some margin.
72 Third, the applicants say that Colonial's and Avanteos' approach to the pricing of the cash investments and term deposits is highlighted by internal presentations about "Revenue Opportunities". Colonial and Avanteos identified revenue opportunities for themselves as arising from the reduction of interest rates payable to customers, that is, superannuation members, which would increase the margin the trustees received on the investments. The presentations rarely made mention of members' best interests. Further, it is said that at times, trustee best interest considerations were identified as a "risk" to a proposed interest rate reduction. The applicants gave other examples of Colonial's unfavourable approach to the investments in the context of "revenue opportunities".
73 Fourth, the applicants say that in late 2018, CBA took steps to effect a demerger of the Colonial First State business. As part of that preparation, CBA, Colonial and Avanteos commenced negotiations for the terms and rates at which Colonial and Avanteos would make the cash and term deposit investments. Once demerged, it was envisaged that Colonial and Avanteos would no longer participate in CBA's transfer pricing regime.
74 The applicants say that those negotiations are the best evidence of the approach which ought to have been taken by the respondents at all times to ensure that dealings were on an arm's length basis and that the best interests of members were protected. There was a recognition at that time that the existing pricing process would need to be changed. And ultimately the interest rates offered by CBA on all of the cash investments once the demerger had been effected were materially higher than the rates paid before.
75 The applicants accordingly submit that they are likely to have at least a significant measure of success in the proceeding. The applicants say that I am able to reach this conclusion based on the pleadings alone. Further, it is said that a review of the discovered documents re-inforces such a conclusion.
76 In the circumstances, the applicants say that it is very unlikely that they would be ordered to pay the respondents' costs. Further, it is said that if the applicants succeed, they are likely to recover an amount substantially greater than the costs of the proceeding. I should say now that I tend to agree with that last conditional proposition.