From 2000 until the Commencement of Proceedings in 2009
28No significant communications took place between the plaintiffs and defendant, nor were any substantial further works done to the plaintiffs' property, between late 2000 and early 2004. But from this point on what occurs takes on a different character. The plaintiffs commence proceedings six years later in October 2009. From October 2003 the plaintiffs' complaints of loss, damage, and loss of amenity are all part of their pleaded damages case.
29January to December 2004. On 23 January 2004 Mrs Michos again complained to the defendant. The focus of her complaint this time was cracking in the concrete footpath. She spoke with Ms Susan Stratton and Mr Bullock about this. I accept Mrs Michos' account that they both attended and inspected the plaintiffs' property. Mrs Michos says, and I accept, that she pointed out to them the lifting pathway and Ms Stratton said, "you have a problem here. I feel sorry for you. We have to do something about this before it gets worse". Mrs Michos says, and I accept, that Ms Stratton and Mr Bullock indicated to her that a cement barrier would be put about a metre under the fence.
30Nothing was done immediately. But on 30 April 2004 at the plaintiffs' request Mr William Osmo, a consulting engineer, of TOP Consulting attended their property to investigate the fig tree roots. He attended again on 7 June 2004. I accept that Mr Osmo's services were a reasonable and necessary investigation expense the plaintiffs have incurred.
31In May 2004 Mrs Michos noticed further blockages in the property's sewerage system. She needed emergency assistance to clear the blockage, so she engaged Pagewood Plumbing & Waterproofing ("Pagewood Plumbing") to do the work, obtaining a primary quote from Pagewood Plumbing of $7,450.50 and an additional quote of $687.50 on 20 May 2004. On 29 June 2004 she obtained a further Pagewood Plumbing quote of $797.50. She forwarded all those quotes to the defendant.
32Mrs Michos' request to have these invoices paid was considered by the Council's Mayor, Mr Hoeing, and referred to the Council's insurance officer, Mr Bullock, in late June 2004. The Mayor explained in a letter to the plaintiffs on 28 June 2004 that Mr Bullock was handling their claim for the attendance of a plumber at their residence. He said "any problems you may have with the plumbing in the future that can be clearly attributed to root damage from Council's trees, should be directed to Council's insurance officer, Mr Brian Bullock". It is not to be inferred that any payments made by Council of the plaintiffs' plumbing and other invoices was accidental. I infer from this correspondence that Council had a process in place for considering the plaintiffs' claims through Mr Bullock. That process did result in the Council later paying a number of the plaintiffs' invoices.
33Pagewood Plumbing completed its repairs and sent on about 29 July 2004 Mrs Michos a tax invoice for the work previously quoted. Council paid this invoice. Mrs Michos received further tax invoices from Pagewood Plumbing for the work previously quoted on or about 11 September 2004 and 13 September 2004. Pagewood Plumbing's 11 and 13 September 2004 work was invoiced to Mrs Michos on 1 October 2004 and she paid the invoice on 13 December 2004. On paying she spoke to Mr Bullock and forwarded the invoice to Council by facsimile. Pagewood Plumbing's 1 October 2004 invoice records they were called out on an emergency basis to repair a blocked sewer line and ran an electric eel "up and down from inspection opening to boundary trap and to bathroom several times to clear". The Pagewood Plumbing tax invoice was admitted as a business record under Evidence Act, s 69. It contains the following statement, "found a lot of tree roots which were the cause of the blockage. Tree roots have come from the trees on Council path out front". I find that Pagewood Plumbing did have to clear tree roots from the sewer line. I also infer that they were fig tree roots from the defendant's tree. I infer that from the Pagewood Plumbing statement. But I also infer it from the fact that there are also no other trees of a substantial size on the Vernon Avenue frontage which were likely to be responsible for this root penetration into the plaintiffs' sewer in late 2004. It is not clear on the evidence whether the Council reimbursed the plaintiffs for their payment of these Pagewood Plumbing invoices.
34The problems the plaintiffs perceived continued, still requiring attention and advice. On or about 20 December 2004, the consulting engineer, Mr Osmo again attended the plaintiffs' property, undertook an inspection and advised Mrs Michos. I accept that Mr Osmo's attendance on this occasion was to advise Mr and Mrs Michos about their tree root penetration problem. That takes the position to the end of 2004.
35The House Extension - 2005. In late 2004 - early 2005 the plaintiffs commenced constructing an extension at the rear of their property and excavating a pool. Mrs Michos says that she observed in the course of these earth works that the roots had entered the property and grown along the eastern rear wall of the house and had surrounded the brick footings. Moreover I accept her evidence that these roots had disrupted the brickwork of the north-eastern corner of the house and in the eastern near wall. I accept her evidence of these observations. A pool and substantial extension were completed later in 2005. Since that time members of the plaintiffs' extended family have been living in this extension.
36Communications 2006 to 2008. In mid June 2006 a more formal process commenced between the plaintiffs and Council to manage the plaintiffs various claims of tree root damage. In 14 June 2006 Mrs Michos received a letter from Claim Management Australasia Pty Ltd ("CMA"), the defendant's then claims manager. CMA explained to the plaintiffs that they needed to identify the precise areas they said had been damaged by tree roots and provide competitive quotes to rectify the damage together with any engineer's report on which they relied. Throughout June, July and August 2006 Mrs Michos proceeded to fax CMA invoices and quotations relating to repairs done or proposed to be done to the plaintiffs' property. In her first reply of 16 June 2006 Mrs Michos said that she had enclosed "all documents that you requested as per our conversation of yesterday". The precise material that Mrs Michos forwarded to the Council is not clear on the evidence but it does appear to have included many past quotations.
37Council considered at some length what had been forwarded to it. Little other correspondence of present relevance took place between the parties for about another two years. The narrative then recommences just before mid 2008.
38On 14 April 2008 Mrs Michos received a letter from the Mayor, Mr Hoeing, in relation to the plaintiffs' claims against the defendant. The Mayor's letter reported that he had asked Council's insurers to undertake a "full review of all matters outstanding" in relation to Mrs Michos' complaints that the fig trees had "caused considerable damage to your property". He recorded that "agreement has been reached to make the payment of $6,446 in respect of damage caused to the front sandstone path". And the Mayor invited further discussions about the plaintiffs' claims in respect of other parts of the property.
39The Mayor and Mrs Michos exchanged further correspondence in November and December 2008. On 14 November 2008 Mrs Michos received a letter from Mr Hoeing in response to a call she had made to Mr Hoeing's office. In this letter Mr Hoeing conveys that he has instructed the Council to investigate Mrs Michos' claim that roots were growing under the foundations of the plaintiffs' house and were, according to her, causing major damage.
40On 27 November 2008 Mrs Michos sent another letter to Mr Hoeing. The letter broadly sets out Mrs Michos' then grievances in relation to the Council's response to the fig tree issue and attached a report from, the consulting arborists, Jacksons Nature Works. The letter complains of damage to many areas of the plaintiffs' property: the foundations of the residence, the front and side fences, the pathway, the stairway and front verandah and the water pipes. The principal concern Mrs Michos expressed was that although in early years Ms Stratton had shown real interest in the plaintiffs' problem, by late 2008 no-one within Council seemed to be taking responsibility for rectifying fig tree root penetration to their property.
41The Mayor responded on 8 December 2008. In that letter Mr Hoeing informs Mrs Michos that he forwarded her letter and the arborist's report to the Council's Insurance Officer, Mr Bullock. The Mayor emphasised the need to have the issue dealt with by Council's insurers.
42Up to Proceedings - 2009. Mr and Mrs Michos commenced proceedings 10 months later in October 2009. The earlier part of 2009 involved more correspondence between Mrs Michos and the Mayor but the exchanges do not lead to any decisive action being taken in relation to the tree roots. The course of correspondence, about six months before the commencement of proceedings, is illuminating.
43Perhaps in frustration at what she perceived as poor progress with her problem Mrs Michos appears to have approached one of the members of Council, Councillor Mark Castle, who made representations on her behalf to the Mayor. Then on 16 March 2009 Mrs Michos received a letter from Mr Hoeing, in which Mr Hoeing informs Mrs Michos that he has received representations on her behalf from Councillor Castle and that he is awaiting the finalisation of the report and determination from the Council's Insurance Company. The Mayor then says to Mrs Michos in this letter:-
"I am aware this has been ongoing issue and is subject to an insurance claim currently being dealt with by Council's Insurance Company. I am advised that this has been quite a lengthy process and that you have been very patient and helpful in trying to resolve the matter. I am also advised that the Insurance Company have almost finalised their reports and determination.
With respect to the exposed tree roots, I have instructed Council's Tree Preservation to inspect the trees and report to me. When I have received the report, I will be in touch with you again."
44On 20 March 2009 Mrs Michos received a letter from Emerson Australia, the claims managers acting on behalf of Council. The Emerson Australia report of 20 March 2009 gave a clear response to each area of the plaintiffs' claim of tree root damage: (1) the front verandah - the view of Council's engineer was re-affirmed that any damage was not due to tree roots; (2) the stormwater/sewer lines - liability was denied on the basis that past loss had been compensated for and releases signed and there was no evidence of new damage; (3) the sandstone path - $6,446 for the replacement of the footpath was proffered; (4) the verandah steps and front fence - engineering advice was requested to confirm the extent of any tree root damage in these areas; and (5) removal of front yard tree roots - liability for removal was denied.
45On 27 March 2009 the plaintiffs sent another letter to Mr Hoeing. In that letter the plaintiffs again set out their grievances in relation to the Council's response to the fig tree issue, threatening legal action and media exposure. The plaintiffs explain in this long letter that their patience is running out:-
"We are sure that you are aware that we have been rate payers at this council since the early 1960's. Our family are prominent members of the local community and we conduct several businesses within the municipal boundaries. During those years, we have enjoyed very cordial relations with both yourself and all the members and staff of the council and continue to do so.
On that basis we have been (and continue to be) very reticent to commence any legal action against the council because we value our relationship with its staff and members and want to avoid souring of that relationship.
But there reaches a point where ones patience simply runs out and the continued nuisance we are suffering along with the ever increasing damage to our property and the inconvenience of not being able to park our vehicles effectively on our property, becomes unbearable. Notwithstanding that, we have had several incidents where elderly people visiting our property have tripped over the broken path and roots. Thankfully we haven't been sued yet."
46The plaintiffs' letter further expresses disappointment that the Council's recent offer to pay for the path ($6,446) represents a quotation dating back to 2004, which by early 2009 was over four years out-of-date. The letter also expresses concern that part of the plaintiffs' claim may be becoming statute barred. The letter involved a clear intimation that unless Council did something to rectify the root penetration that the plaintiffs contemplated legal action. Proceedings were commenced about six months later.