The background facts
6The critical events took place in late 2003. The background facts were described by the primary judge at [16]-[20] of his reasons:
"[16] In early 2003 Ms Ventouris was a Business Development Manager in the Merchant Services Bank division of St George Bank Limited. Ms Ventouris' role involved approaching strategic groups within the business community. These included franchisor companies. Her objective was to sell St George EFTPOS facilities and other St George products in bulk to the franchisor and then to all the franchisees. A fellow bank employee introduced Ms Ventouris to the Dib Group. In early 2003 she telephoned Mr George Dib and arranged a meeting with him to discuss the bank's product range including its EFTPOS terminals. She met Mr George Dib at the offices of the Dib Group at Condell Park. She also met Mr John Dib and members of his family. Ms Ventouris persuaded the Dib Group to transfer their EFTPOS facilities, approximately thirty in number, from Westpac Banking Corporation to St George Bank Limited. The transfer of EFTPOS facilities for each individual service station involved Ms Ventouris meeting with Mr George Dib on many occasions at the Condell Park office at the Dib Group. Ms Ventouris met Mr George Dib on St George Bank business once or twice a month throughout 2003. Ms Ventouris met many Dib family members and came to see that the Dib Group was a family company. Mr George Dib's wife and two daughters also worked in the business, together with many members of Mr John Dib's family.
[17] The frequency of Ms Ventouris' contact with the Dib Group meant that she also became acquainted with the Dib Group's accounts staff, Ms Elisa Dib and Mr Gary Tong, together with some of the company's main franchisors, Mr Colin Zibara and Mr Louis Haddad. As a result of this contact Ms Ventouris was able to deal easily and informally with members of the Dib family.
[18] The Dib Group service stations operated under the name 'Metro Petroleum'. In April 2003 Ms Ventouris' mother, Mrs Kathy Ventouris decided to sell an investment property that she owned in Lake Munmorah NSW. Ms Betty Ventouris had to travel to Lake Munmorah to help prepare the property for sale. In doing so she noticed a number of 'Metro' service stations operating in the Wyong area. This started her thinking about the success of the Dib Group in the same connection as using the proceeds of sale of her mother's property. She spoke to her mother about this idea.
[19] Mrs Kathy Ventouris decided to leave it up to her daughter to manage the proceeds of sale. She relied on her daughter's advice about what to do about her funds. Mrs Ventouris knew that her daughter was inexperienced in running her own money lending business but she trusted her diligence, her experience with St George, her loyalty and her good judgment.
[20] A conversation between mother and daughter took place one day in about August 2003 after Ms Ventouris had driven to visit the Lake Munmorah property. It was only a general conversation but the effect of it was that Mrs Kathy Ventouris gave her daughter the liberty to make ' a safe investment ' and preferably a secured investment with the expected proceeds of sale."
7Though it was disputed by Mr Dib, the primary judge found that Ms Ventouris and Mr Dib had a conversation in August 2003. This was described at [21] of the primary judge's reasons, as follows:
" ...Ms Ventouris explained to Mr George Dib that Mrs Kathy Ventouris' property in Wyong was being sold and that the Ventouris family were looking to invest about $100,000 of the proceeds of sale. Mr George Dib suggested that the money could be used to buy one of the Dib Group's service stations and to operate it as a franchisee. Mr George Dib suggested that Mr Colin Zibara or Mr Louis Haddad could help her set the service station up and then run it. Ms Ventouris was reluctant to become involved directly in an industry that she knew little about. She rejected this suggestion. However, I find that Mr George Dib advanced an alternative idea."
8The alternative idea referred to by the primary judge in the last sentence of [21] was that Ms Ventouris could invest the money in the business of Mr Colin Zibara's brother, Mr Anthony Zibara, being the running of a number of petrol stations in Terrigal. After some further discussion, Mr Dib said the following to her, as recounted at [22] of the primary judge's reasons:
"'We have been in business many years and we know what to do. Look at Colin's sites. He is making a killing. You're in banking Betty. If you keep your money in the bank you will get 5% return. If you invest your money with us, you will be the one putting a price on the return. You know that short term lending normally brings 20%. You will be helping us and we will be helping you. You know where we are Betty. We are not going anywhere and nothing will go wrong. You have seen how we do business. It will be good and you know we are all family here. Anthony Zibara is going to do well. See Colin, he is very successful and his brother will be too. Have a think about it, but with a brother like Colin nothing will go wrong, I assure you.'"
Ms Ventouris said that it sounded interesting and that she would speak to her mother. Mr Dib replied:
"'Speak to your mum. Dib Group we have been in business for many years and we won't let anything go wrong. Anthony is my nephew. It will be OK trust me.'"
9The primary judge rejected Mr Dib's evidence that this conversation did not take place, saying at [23] of his reasons:
"This is an idea that Mr George Dib promoted to Ms Ventouris once he was aware that her mother had money to lend."
10After Ms Ventouris spoke to her mother and received permission to invest the funds, she spoke again with Mr Dib. They arranged to meet at Darling Harbour at the Service Stations Association National Exhibition and Convention at which St George Bank had a stand. The meeting took place in a coffee shop. Present were Ms Ventouris, Mr Dib, Mr Anthony Zibara, Mr Louis Haddad and Mr Joseph Antonios. The terms of discussion were in dispute. The primary judge accepted Ms Ventouris' version. The importance of the conversation required the primary judge to set it out in full. Mr Dib said:
"'Betty, I discussed our conversation regarding short term lending with the boys and they would like to go ahead. The boys will need the funds for about one (1) year.'"
Mr Anthony Zibara said:
"'Betty, George told us that you will be giving us a loan and we are happy to pay you interest on it. It will only be for a short time and we will be able to pay you back within the year. The Dib group is behind us all the way. You know that Colin has done miracles with the business and he will be helping us too. We are looking at expanding.'"
Ms Ventouris said:
"'I have thought about it and it has been recommended that 18% interest would be viable but I would need a security property and a fixed and floating charge over all company assets.'"
Mr Anthony Zibara said:
"'That's fine Betty. We are very happy with that. I have a property in Redfern which I can put down as security. It's a beautiful unit. We can also secure the loan with the business. We run three shops and they are fully stocked. If this is not enough, well I don't know what is. We have three sites. We are looking to expand and are following Colin's lead. We are doing very well. We just need the short term cash to build up the business. Our shops, including stock and fuel alone are probably worth about $80,000 to $100,000 each.'"
Ms Ventouris said:
"'How do you manage to run these three sites?'"
Mr Anthony Zibara said:
"'Joey (referring to Joseph Antonios) runs Bellbird, I run Greta and we have an Indian guy running Cliftleigh. It's shift work, they are all very close to each other, like a five minute drive.'"
At the end of the conversation, Mr Joseph Antonios said:
"'I grew up with Anthony from the age of five. It's great to be in business with your best friend because they know you and you know them. We share everything and have a very strong working relationship. Betty, thank you for taking the time to meet with us today.'"
Mr Dib then said:
"'Great, so when can we organise the loan Betty and what do you need from us to proceed?'"
Ms Ventouris said:
"'I will have to discuss this once again with my solicitor to draw up the necessary Documentation.'"
11At [30]-[31] of his reasons, the primary judge made the following findings about this meeting and later events:
"[30] Although Mr George Dib did not give the same specific assurances at this meeting about the quality of Mr Zibara or Mr Antonios as borrowers his participation in the detail of this meeting showed the range of their and E-Style's plans to which the assurances were applicable, that he was continuing to be interested in the idea of the loan and that he wanted the loan organised. There were a number of other meetings between Ms Betty Ventouris, Mr George Dib and Mr Anthony Zibara after the meeting at Darling Harbour. But the Darling Harbour meeting was a central contest because it represented the point of difference between the parties as to when discussions started between Ms Ventouris and Mr George Dib.
[31] Ms Ventouris set in train steps after this meeting to prepare the loan documents. Ms Ventouris instructed Mr Robert Minter from Minter & Associates to prepare the necessary paperwork. She instructed her accountant to set up the plaintiff, Enterprises, to be the corporate lender. The plaintiff company was structured with Mrs Kathy Ventouris and Ms Betty Ventouris the directors with each holding one share. Ms Betty Ventouris' idea was that this corporate vehicle would provide the loan funds to E-Style and that Mrs Kathy Ventouris would loan the funds to Enterprises from the proceeds of the Lake Munmorah property. When Ms Ventouris set Enterprises up she had not thought through the idea of using it to lend money to other people in the future. This was a small beginning, a kind of pilot project for her. She did not know what else the company would do."
12The next meeting found to have occurred on 22 September 2003 was at a caf e (the Caf e Neptune) in Brighton-le-Sands. Present were Ms Ventouris, Mr Dib, Mr Anthony Zibara and Mr George Zaj. By this time, Enterprises was established; and its solicitor, Mr Minter, was advanced in his preparation of the loan documentation. The primary judge did not accept some aspects of Ms Ventouris' evidence concerning the meeting. The primary judge can, however, be taken to have found the following at [62]-[64]:
"[62] Ms Betty Ventouris recalls that at the Cafe Neptune meeting, and I accept her recollection on this as correct, that Mr Anthony Zibara introduced her to Mr George Zaj, Mr Zibara's brother in law. Ms Ventouris recalls that Mr George Zaj was described as someone who worked with the lender, Sydney Home Loans and was involved in the loan application that assisted Mr Anthony Zibara to fund the purchase of his home unit at Redfern. Mr Zibara explained to her that Mr Zaj was married to Mr Anthony Zibara's sister.
[63] Those present at Cafe Neptune discussed the preparation of the loan documentation for the Enterprises loan. Ms Ventouris says and I accept, that Mr George Dib and Mr Anthony Zibara were both involved in this conversation with her. I find that she, Mr George Dib and Mr Anthony Zibara exchanged the following in conversation, with Ms Ventouris leading off:
"'My solicitor is in the process of drawing up a fixed and floating charge over all the assets of E-Style Marketing Pty Ltd. I am not that crash with legals, but a fixed and floating charge is kind of like a registered mortgage over all of E-Style's assets, stock, fuel and the cash in the bank. My solicitor is also preparing Documents to register a second mortgage over Anthony's residential property in Redfern.'
Anthony Zibara said:
'Betty, this property is brand new. The development is beautiful. It's not really considered Redfern but Moore Park. It's a property worth over $400,000.'
George Dib said:
'That's right; it's got to be worth at least $400,000.'
I said:
'The Documents have been a little delayed. We are waiting for consent from the first mortgagee to allow Ventouris Enterprises Pty Limited to be registered as second mortgagee.'
George Zaj then said:
'Yes I know. I've seen the correspondence.'
George Dib then said:
'I have heard of Robert Minter. He is a good solicitor. Nothing will go wrong. Betty I assure you. You have the three fully stocked shops now and a residential property too. See Col (referring to Anthony's brother), he is very successful and his brother will be too. Trust me. We are all family. It will be OK. You will be helping us and making a little bit of money too.'"
[64] According to Ms Ventouris the Cafe Neptune meeting was to confirm what was to happen in the near term future. Mr George Dib repeated some assurances at this meeting but not all of what had been said before. The defendants allege that in her version of this meeting Ms Ventouris was trying to fit him with knowledge of various matters to assist her case and that there was no reason for him to continue his assurances to her. But with some exceptions, I generally accept her version, which I find is not an invention. The defendants' submission misses the dynamic of the relationship between Mr George Dib and Ms Ventouris. Right at the beginning of their discussions she had made clear to him that the money was coming from her mother. He was sufficiently intuitive to appreciate that this fact meant that she needed assurance about security if the loan was to proceed. I find that Mr George Dib gave her the assurances she claims about the safety of the loan investment."
(Emphasis added.)
13Another meeting took place in early October at a bistro in Ryde when the security documentation was ready. At the meeting were Mr Anthony Zibara, Mr Joseph Antonios, family and friends. No relevant representation was made.