Coolah Home Base Pty Ltd v Tait

The acquisition documentation

1. The acquisition documentation in evidence before the primary member as provided on appeal comprised the following central documents:

• A document between the purchasing resident(s) and CHB called (colloquially) at times in the proceedings the site purchase agreement: The document referred at the outset to CHB selling "the share for [the specific allotted site]". It said that, on completion of payment for supply and installation of a transportable home onsite, "the Cabin is the property of the Purchasers". It stated that "The purchase price for [the specified allotted site] includes one A Class Share, in [CHB]. A separate share certificate will be issued within 28 days of final payment." The final paragraph said "The Constitution and By-laws of [CHB] apply to the on-going possession of [the specific allotted site]. Copies available on request." This was acknowledged at the end of the CHB by-laws mentioned below.
• Share certificate: This recorded ownership by the resident(s) of one A class share and stated: "This Class A Share represents exclusive use of [the specific allotted site]".
• CHB by-laws and shareholder residential site agreement in Sch 5 to the CHB constitution: This stated: "The shareholder/resident acknowledges that Coolah Home Base/Caravan Park is managed under an agreement between the ownership company [CHB] and the management company [HBS]. The shareholder/resident acknowledges that any reference in this agreement to the ownership company also refers to the authority of the management company under the management agreement." There was a similar acknowledgement in respect of the ownership company. Both descriptions had the description of the Park "Coolah Home Base/Caravan Park" that appeared on the site map in Sch 4 to the CHB constitution earlier described. There was also an acknowledgement that structures and fittings were "the property of the shareholder".

The start of the Tait proceedings

1. On 22 January 2020 Mrs Tait then as sole applicant filed RV 20/03821 which on remitter (as explained below) was re-numbered RV 20/32988 and is the primary (meaning first instance) proceeding the subject of the present appeal (the Tait proceedings). Against CHB she sought various orders that she claimed could be made under the Retirement Villages Act 1999 (NSW) (RV Act): a declaration that the premises were a "retirement village" within the meaning of the RV Act s 5; a declaration that the existing residential site agreement between CHB and Mrs Tait and her late husband under the RV Act had not been terminated; an order under s 84 of the RV Act appointing an administrator; an order under s 128(1)(c)(ii) of the RV Act that CHB continue to perform the existing residential site agreement; orders under ss 128(2), 129 and 139 of the RV Act concerning compensation, apology and retraction of the statement that a new residential site agreement must be signed, and imposition of a penalty for non-registration as a retirement village under s 24A of the RV Act.
2. The Tait proceedings were first heard on 8 May 2020 in Dubbo with a decision to dismiss the proceedings and that each party pay their or its own costs delivered 20 May 2020. That decision was appealed on 22 May 2020 and was set aside by the Appeal Panel in [2020] NSWCATAP 146 (heard 14 July 2020 with decision 21 July 2020) (the first Tait appeal), with remitter for hearing before a differently constituted Tribunal.
3. In essence, the Appeal Panel held that essential preliminary matters were required to be resolved: the proper parties to the proceedings given that CHB had sold the land; what was required to permit proceedings to be continued against CHB given its status in administration when the proceedings were commenced, and who could give instructions on behalf of CHB. Only part of the primary claim had been heard because there had been no decision to determine the applicable legislation and associated jurisdictional issues as separate questions and a part of the issue concerning applicable legislation had not in any event been determined. That issue was whether s 5(1)(a) of the RV Act captured the sites and improvements located on the sites as a retirement village because they were residential premises "intended" to be predominantly or exclusively occupied by retired persons - what had been determined was the alternative of occupation rather than intention to occupy by the class of retired persons.

Applicable legislative provisions contended for in the Tait proceedings by the present appeal respondents (the applicants in the primary proceedings)

1. The appeal respondents in the present appeal, being those who joined Mrs Tait as applicants in the Tait proceedings after the remitter following the first Tait appeal, whom from now on we shall call "the present appeal respondents", contended that the RV Act applied to their sites and improvements located on the sites. This gave them the rights for which they claimed relief even though there was no registration as a retirement village as required by s 24A of the RV Act.
2. The RV Act was said to apply to the parties to the proceedings and their legal relationships, because of the following definitions within that Act: "4. Definitions (1) … "close associate of an operator of a retirement village means - … (b) if the operator is a body corporate - (i) a director or secretary of the body corporate or of a related body corporate (within the meaning of the Corporations Act 2001 of the Commonwealth), or … (iii) a related body corporate … ". "operator" of a retirement village means the person who manages or controls the retirement village, and includes - (a) a person (other than a resident …) who owns land in the village, and (b) any other person or class of persons prescribed by the regulations for the purposes of this definition". [Regulation 6 of the Retirement Villages Regulation 2009 (NSW) applicable at the relevant time contained no relevant prescription.] "residence contract" means a contract that gives rise to a residence right. "residence right" of a person means the person's right to occupy residential premises in a retirement village, being a right arising from a contract - … (b) under which the person purchased shares entitling the person to occupy the residential premises, or (c) in the form of a lease, licence, arrangement or agreement of any kind, other than a residential tenancy agreement in [certain forms excluded from the operation of the RV Act] … ". "resident" of a retirement village means a retired person who has a residence right in respect of residential premises in the village … ". "residential premises" means any premises or part of premises (including any land occupied with the premises) used or intended to be used as a place of residence. "residential tenancy agreement" has the same meaning as it has in the Residential Tenancies Act 2010. "retired person" means a person who has reached the age of 55 years or has retired from full-time employment. "service contract" means a contract under which a resident of a retirement village is provided with general services or optional services in the village. "village contract" means (a) a residence contract, or (b) a service contract, or … (d) any other contract of a kind prescribed by the regulations for the purpose of this definition. (3) In this Act, a reference to the sale, the sale price, or a contract for the sale, of residential premises in a retirement village that were or are to be occupied under a company title scheme is taken to be a reference to the sale, the sale price, or a contract for the sale, of the residence right in respect of the premises. (6) A reference in this Act to the operator of a retirement village extends to the operator for the time being. 5. Meaning of "retirement village" (1) For the purposes of this Act, a retirement village is a complex containing residential premises that are: (a) predominantly or exclusively occupied, or intended to be predominantly or exclusively occupied, by retired persons who have entered into village contracts with an operator of the complex … . (2) It does not matter that some residential premises in the complex may be occupied by employees of the operator or under residential tenancy agreements containing a term to the effect that this Act does not apply to the premises the subject of the agreement (instead of being occupied under residence contracts), or that those premises do not form part of the retirement village. (3) However, a retirement village does not include any of the following: … (d) a community within the meaning of the Residential (Land Lease) Communities Act 2013, … (h) any residential premises the subject of a residential tenancy agreement in the form prescribed under the Residential Tenancies Act 2010 to which the operator of a retirement village is a party and that contains a term to the effect that this Act does not apply to the residential premises the subject of the agreement"."
3. There was no significant dispute that the Taits, and then with them the present appeal respondents, were at least predominantly retired persons and that CHB then HBS and, on sale, CTP was an operator. There was controversy whether Mr Booker and Ms Kelly were, as individuals, also operators in their own right. There appears to be no room to dispute (to the extent it is relevant, which was controversial) that, to the extent any of the foregoing was an operator, the others were close associates of that operator.
4. There appeared to be no controversy that a "company title scheme" as defined in s 4(1) applied to the documentation: "means a scheme under which a group of adjoining or adjacent premises (including residential premises) is owned or leased by a corporation each of whose shareholders has, by virtue of his or her shares, an exclusive right (under a lease or otherwise) to occupy one or more of the residential premises".
5. The Appeal Panel in the first Tait appeal had said that the description in Halsbury's Laws of Australia (online ed) at [355-9010] was "apt" to describe the proposed structure. That description was substantively similar except it added that the exclusive right was a personal, not proprietary, right against the company.
6. The present appeal respondents said and say that the sale agreements for a share with associated site and improvement rights with each present appeal respondent and the by-laws and residential site agreement in Sch 5 to the CHB constitution qualified as residence contracts and the Sch 5 documents also qualified as a service contract under the definitions in the RV Act. They said and say that the sale agreements to the present appeal respondents applied the CHB constitution and by-laws to the ongoing possession of the specified site associated with a particular share. As such, they were defined village contracts, which did not need to be in a standard form prescribed pursuant to RV Act s 43 with Retirement Villages Regulation 2009 (NSW) reg 15A or Retirement Villages Regulation 2017 (NSW) reg 17(2)(b) because company title schemes were exempted from compulsory use of the standard form.
7. The present appeal respondents contended and contend that the other elements of the definition of "retirement village" were satisfied, being occupation or intended occupation of "a complex containing residential premises" that is predominantly or exclusively occupied or intended to be occupied by retired persons with village contracts entered into with a complex operator.
8. As a result, all or some of the following provisions of the RV Act were said to apply:

• Section 40: which provided that a village contract could be enforced by a resident against any operator for the time being of the village, and also against a land owner not involved with the management or control of the village who was a close associate of an operator if the operator failed to satisfy a judgment for the enforcement of residents' rights.
• Section 129: which provided that a residence right arising from a contract relating to residential premises in respect of which the resident is a registered interest holder … terminated only on "the completion of the sale of the premises" - this had not occurred because the sale agreement between CHB and CTP excluded the Park itself.
• Section 130(a) (we add with s 7(1)(b)): the Tribunal cannot terminate a residence contract with a registered interest holder (which includes a shareholder in a company title scheme).
• Section 136: requiring termination of a residence contract to be by the Tribunal in its discretion ("may") and only if satisfied on the following: substantial works or for a new purpose, on at least 12 months' notice, equivalent alternative accommodation and right of return on the same contractual terms.
• Section 136A: requiring termination of village contracts to be by the Supreme Court in its discretion ("may") and only if satisfied of no reasonable prospect of finding an alternative operator.
• Section 138: the operator cannot commence proceedings in a court to obtain possession.
• Section 139: a resident cannot be removed other than in accordance with the RV Act or any other applicable Act or law.

1. Additional potentially significant provisions of the RV Act relevant to note are:

• Section 7(1)(b) relevantly defined a "registered interest holder" as "the owner of shares in a company title scheme that give rise to a residence right in respect of residential premises within a retirement village".
• Section 11(2) which extends the RV Act to various persons in a former retirement village, subject to exclusions within s 5(3) such as s 5(3)(d) set out above.
• Section 197A which sanctions an operator who gives a resident knowingly false or misleading information.

The McMillan proceedings - interlocking events with the Tait proceedings

1. Seven days after the remitted Tait proceedings were heard and reserved before a primary member in the Tribunal on 17 March 2021, a differently constituted Appeal Panel (from the Panel which determined the first Tait appeal) on 24 March 2021 upheld an appeal in AP 20/35619 re-numbered 2020/00370997 McMilllan v Coolah Tourist Park Pty Ltd [2021] NSWCATAP 73. The presiding member on the Panel hearing this present appeal, Principal Member Suthers, also was the presiding member on the Panel in the McMillan appeal. No party raised any objection to Principal Member Suthers hearing the present appeal.
2. The McMillan primary proceedings RC 20/00917 had been filed about five weeks before the Tait proceedings, on 16 December 2019. The McMillan proceedings were heard on 31 July 2020, ten days after the Tait proceedings had been remitted, by the same Member who had first heard the Tait proceedings and whose decision had been overturned in the first Tait appeal. On 5 August 2020 the decision of that Member directed the McMillans and CTP, in what was said to be pursuant to s 27(5) of the RLLC Act, to enter into a residential site agreement under that Act without one element of a non-disparagement clause that was in the draft agreement.
3. The appeal by the McMillans filed on 20 August 2020 was (as already said) successful, the relief under the RLLC Act granted by the Tribunal was set aside but the McMillans' originating application to declare void particular terms of the draft residential site agreement under the RLLC Act and to restrain CTP from engaging in conduct as an operator (including alleged high pressure tactics of eviction unless they signed residential site agreements with CTP) were also dismissed.
4. Eleven days after the McMillan appeal was filed, on 31 August 2020 an order was made in the remitted Tait proceedings for the joinder of additional applicants who (as already said) are now the present appeal respondents. The McMillans were two of those joined additional applicants and are among the present appeal respondents.
5. On 14 September 2020, the then Chief Judge in Equity granted the applicants in the Tait proceedings leave to continue proceedings against CHB (in administration) on condition that the applicants did not seek to enforce any judgment against CHB without further leave of the Court. It was noted that it was claimed that the CHB directors were by then back in control of CHB since the administration had completed and that CHB was likely to be devoid of assets. At that hearing it was also said that HBS had not traded since the Park sale agreement and had no income or assets.
6. Also on 14 September 2020 the present appeal respondents filed an amended application in the Tait proceedings which formed the basis of the primary decision from which this present appeal is brought. A significant addition was an alternative claim to the relief under the RV Act, being for a declaration that the existing agreements between CHB and the applicants were enforceable against CTP in accordance with the provisions of the RLLC Act which, as will be seen, had substantive similarities in terms of successor enforceability to those in the RV Act. The primary relief sought appeared to remain under the RV Act.
7. On 3 November 2020 the McMillan appeal was heard and reserved. On 23 November 2020 CTP, HBS, Mr Booker and Ms Kelly were joined to the Tait proceedings as additional respondents to CHB. As already said, on 17 March 2021 the Tait proceedings with all additional parties were heard and reserved, on 24 March 2021 the McMillan appeal decision was delivered on 5 July 2021 the Tait proceedings primary decision from which the present appeal is brought was delivered, with reference (considered below) to the McMillan appeal decision, and on 19 July 2021 the present appeal was filed by CHB alone.
8. The two sets of proceedings leap-frogged each other, which is unfortunate. The McMillans represented themselves in the McMillan appeal and a different firm of solicitors represented CTP in that appeal from the representation of the present appellants in the present appeal in the Tait proceedings.
9. The McMillan proceedings involved the same land and Park as the Tait proceedings and a substantially similar suite of documentation between the McMillans and CHB. The respondent in the McMillan proceedings was CTP not CHB, but after the McMillan appeal decision was reserved and before the McMillan appeal decision was delivered, CTP had been joined as a respondent to the Tait proceedings.
10. Decision and legislation in the McMillan appeal: The McMillan proceedings focused on CTP's requirement that the McMillans enter into site agreements under the RLLC Act. The Tribunal had deleted parts of one term of the propounded draft site agreement as unlawful but otherwise ordered entry into the residential site agreement under RLLC Act s 27(5).
11. The Appeal Panel in the McMillan appeal for reasons discussed below set aside the primary orders and otherwise dismissed the appeal.
12. The focus in the McMillan appeal proceedings was on the following legislative provisions in the RLLC Act: "4 Definitions … "Community" or "residential community" means an area of land that comprises or includes sites on which homes are, or can be, placed, installed or erected for uses as residences by individuals, being land that is occupied or made available for occupation by those individuals under an agreement or arrangement in the nature of a tenancy, and includes any common areas made available for use by those individuals under that agreement or arrangement. "Resident" means a person who is a home owner or tenant in a community. "Residential site" means a site in a community for a home that is used, or is intended to be used, as a residence by an individual. "Site agreement" means an agreement under which the operator of a community grants to another person for value a right of occupation of a residential site in the community. [A note that does not form part of the Act said that a site agreement gives rise to a tenancy.] "Tenancy agreement" means a residential tenancy agreement within the meaning of the Residential Tenancies Act 2010 (NSW). "Tenant" has the same meaning as in the Residential Tenancies Act 2010."
13. The Panel noted that the community may be a caravan park "(as it is in this case)". That seemed to arise from the definition in s 4(1) of "home" to mean, among other things, in (a) "any caravan" used for human habitation. Other aspects of the legislation were considered:

• Section 27(1) with para 6 of and Sch 1 to the Residential (Land Lease) Communities Regulation 2015 (NSW) prescribed a standard form of residential site agreement. Under s 28(1), parties could add terms to the standard agreement only if they were not inconsistent with the terms in the standard agreement, did not contravene the RLLC Act and were set out in a separate and clearly-labelled part of the agreement.
• Section 27(5) provided that the Tribunal "may, on application by a home owner under a site agreement that is entered into after the commencement of this section and is not in the relevant standard form, order the operator to prepare and enter into a site agreement that is in the relevant standard form".
• Schedule 1 para 4 to the RLLC Act prohibited an operator from engaging in "high pressure tactics, harassment or harsh or unconscionable conduct". Section 54(1) required an operator to observe the rules of conduct in Sch 1. Sch 1 para 8 sanctioned solicitation by an operator of prospective residents through known false or misleading advertisements or other communications; s 25 sanctioned false, misleading or deceptive inducements to enter a site agreement by an operator.
• Section 52 provided, in substantially similar effect to s 40 of the RV Act, that if another person becomes the operator of the community then the benefits and obligations under existing site agreements "pass from the old operator to the new operator".
• Sections 156 and 157 conferred jurisdiction and powers on the Tribunal for applications to resolve certain disputes by a "home owner" or "former home owner". A "home owner" was defined relevantly in s 4(1) para (a) of the definition to mean "a person who owns a home on a residential site in a community that is the subject of a site agreement (whether or not the person resides at the site)".

1. The definition cross-referred to, by both the RV Act and the RLLC Act, in the Residential Tenancies Act 2010 (NSW) (RTA) is found in s 13 with s 3(1) of the RTA: "13. Agreements that are residential tenancy agreements (1) A residential tenancy agreement is an agreement under which a person grants to another person for value a right of occupation of residential premises for the purpose of use as a residence. (2) A residential tenancy agreement may be express or implied and may be oral or in writing, or partly oral and partly in writing. (3) An agreement may be a residential tenancy agreement for the purposes of this Act even though - (a) it does not grant a right of exclusive occupation, or (b) it grants the right to occupy residential premises together with the letting of goods or the provision of services or facilities. Note - See section 8 for agreements that are not covered by this Act. Section 7 sets out premises not covered by this Act. (4) For the purpose of determining whether an agreement is a residential tenancy agreement, it does not matter that the person granted the right of occupation is a corporation if the premises are used (or intended for use) as a residence by a natural person."
2. Other potentially relevant provisions of the RLLC Act not expressly dealt with in McMillan but significant to note here are as follows:

• Section 4(1) relevantly defined "close associate" of an operator to include a company of which the operator was a director, employee or agent.
• Section 4(1) relevantly defined "operator" and "owner" in substantially similar terms to the RV Act definitions but also expressly included a successor in title.
• Section 8(1) provided that the RLLC Act does not apply to "(c) a place owned by a company title corporation occupied by shareholders of the corporation". Section 8(2) defined a company title corporation to mean "a company registered under the Corporations Act 2001 of the Commonwealth that is the owner of land if ownership of a share or shares in that company entitles the owner of the share or shares to the exclusive use and occupation of residential premises on that land".
• Section 9 empowered the Tribunal, among other matters, to make an order declaring whether or not a specified place was a "community" or whether or not a specified agreement was a "site agreement".
• Section 13 said that the RLLC Act did not apply to, among others, tenancy agreements except to the extent that the Act otherwise provided and that the RV Act did not apply to "communities" occupied by retired persons or predominantly retired persons (being those 55 years and over or who had retired from full-time employment).
• Section 31 provided that a site agreement could be for a fixed period (renewable) that exceeded three years (the minimum period), but whether fixed or not could be terminated only in accord with the provisions of the RLLC Act.
• Section 164 was in substantially similar terms to s 84 of the RV Act in terms of the Supreme Court's power to appoint an administrator on application by the relevant Commissioner or departmental secretary.

1. CTP had submitted that the Tribunal had no jurisdiction because there was no site agreement in place and that the dwelling was a fixture and accordingly not owned by the McMillans. The McMillans stated in response that they owned and lived in the home and jurisdiction was enlivened because the dispute was over CTP's request and their refusal to sign a site agreement either at all or in its current form. The Tribunal primary reasons did not deal with these matters and the recording failed so it could not be objectively determined whether these matters were debated at the primary hearing.
2. The Appeal Panel in McMillan found that the McMillans' cabin on their specified allotment was a transportable home, there was no evidence that it was fixed to the land, the McMillans had paid $135,000 to HBS in 2015 for delivery and installation of the home on the McMillans' specified allotment and the share sale agreement between CHB and the McMillans, to which the specified allotment occupation right was attached, provided that "[o]n completion of payment the Cabin is the property of the Purchasers". RLLC Act s 42(6) also provided that a home located on a residential site was not for any purpose to be regarded as a fixture, regardless of the manner of attachment to the land (not applying to homes owned by the owner of the community).
3. Accordingly, the cabin was not a fixture and was owned by the McMillans either at law or in equity. The common directors had at least constructive knowledge of the contract provision between CHB and the McMillans. Further, the sale agreement between CHB and CTP contained an express exclusion from the sale of improvements by shareholders.
4. The McMillans' improvements were within the definition of "home" within RLCC Act s 4(1) and, since the question of whether the relevant site occupied by them was "in a community" was not in issue between the parties, the Appeal Panel proceeded on the basis that a "residential site" under the definition in the RLLC existed (set out above):reasons in the McMillan appeal, at [72].
5. The McMillans submitted that they had a site agreement with CTP on two bases despite accepting that the agreement provided by CTP remained in draft and unsigned by them.
6. The first was that they had a "residential site agreement" as defined in s 3(1) of the Residential Parks Act 1998 (NSW) which was repealed and replaced as at 1 November 2015 by the RLLC Act, such an agreement becoming a site agreement under RLLC Act, Sch 2 para 5(3). The Panel found that, for the purposes of the "residential site agreement" definition in s 3(1) of the Residential Parks Act, the McMillans' home was a "relocatable home" and that other elements of the definition were present. The relevant parts of the definitions in s 3(1) were: ""Residential site agreement" means a residential tenancy agreement under which: (a) the park owner grants to the resident: (i) a right to install, on a residential site, a relocatable home … (being a relocatable home … owned by the resident), and (ii) a right to use the home or dwelling as a residence; and (b) the resident occupies the premises as the resident's principal place of residence, and (c) [such occupation being with the consent of CHB as park owner was not contentious] … . "Residential tenancy agreement" means any agreement under which a person grants to another person for value a right of occupation of residential premises for the purpose of use as a residence: (a) whether or not the right is a right of exclusive occupation, and (b) whether the agreement is express or implied, and (c) whether the agreement is oral or in writing, or partly oral and partly in writing, and includes such an agreement granting the right to occupy residential premises together with the letting of goods."

The primary decision in the remitted Tait proceedings

1. The primary decision, in the remitted Tait proceedings with the addition of parties noted above, is the subject of this appeal. It was delivered on 5 July 2021. The Tribunal made orders to the following effect: 1. The Tribunal was satisfied that the RV Act "applies to those parts of Coolah Caravan Park occupied by each of the applicants who held company title shares in [CHB]. 2. The Tribunal directed the operators "being" HBS, CTP, Mr Booker and Ms Kelly "to perform their obligations under the contracts with the applicants in accordance with the provisions of s 128 of the [RV Act]."
2. In what follows, some typographical misdescriptions of legislation and parties (including CTP's name), that are clear inadvertent errors which do not change the sense and appear to be accepted as such by the parties at least as to CTP's name, are not reproduced. The parties will largely be described by their designation in the present appeal proceedings: thus, the applicants before the primary member will be called the present appeal respondents and the respondents before the primary member will be called the present appellants, as has occurred to this point in these reasons.
3. At [45] of the primary reasons (PR), the primary member noted "that the terms of the communication [on 2 December 2019 set out above] appears to be inconsistent with the undertakings of [CTP] under the contract for sale [from CHB (in administration) to CTP]". This was expanded on at PR [130]: "Although the letter [of 2 December 2019] suggested that the rights of shareholders had been terminated upon the sale of the company it is noted that the contract for sale to [CTP] contained an acknowledgement by the purchaser that each shareholder had constructed or held … or placed improvements on their allotment and that the vendor acknowledged that it had no interest in the shareholder improvements and the shareholder improvements were expressly excluded from the sale of the property."
4. The primary member noted at PR [52] the present appeal respondents' submission that "there were two businesses being conducted at premises namely Coolah Home Base and the Coolah Caravan Park". The present appellants were said in the submissions to have frustrated the original purpose (with only 13 sites being occupied by 17 retirees (one said to be working full time)) by transferring shares with allocation rights for another 26 sites to a company also controlled by the common directorate of Mr Booker and Ms Kelly for what appeared to be a nominal consideration. At PR [135] it was noted that s 40 of the RV Act was relied upon to enforce the agreements with CHB against CTP and ss 129, 130, 136 and 136A were relied upon to prevent termination without the remedies for residents there specified.
5. The primary member noted the present appellants' initial submission and evidence (prepared by their then solicitor although Ms Kelly presented the case at the primary hearing). That evidence included a site summary plan which indicated 67 sites in total analysed as follows: 40 tourist sites; 13 residential sites; 9 unoccupied sites; 5 camping sites along the river. Later evidence presented the Council approval dated 26 November 2015 for CHB to operate a "caravan park or camping ground" which contained a restriction on persons staying in a moveable dwelling that occupied a short-term site for more than 150 days in any twelve-month period. The operation of a retirement village was said to be inconsistent with that approval.
6. The primary member recited the present appellants' submission that the present appeal respondents' contention of a retirement village within the Park (which was otherwise a differently-regulated structure) was inconsistent with three elements to be satisfied to constitute a retirement village: there was no "complex" because there was no building with a single or number of related purposes; there were only a limited number of sites for retired persons; the RV Act definitions of village contract and service contract could not be given legal effect in the circumstances in the Park. Further, the entire Park was properly characterised as coming under the RLLC Act or as exempt being company title.
7. During his recitation of the present appellants' submissions and evidence the primary member pointed out that more sites had been allocated for permanent use. (It will be recalled that there were originally 62 sites offered under the explanatory document.)
8. The primary member's section of his reasons titled "Decision" started at PR [82]. The relevant facts found as to the origins of the project substantively accord with what has been set out earlier.
9. At PR [83] the primary member said that several versions of the site plan were provided in the evidence and indicated that the Park comprised 62 sites of which 40 were described as cabins and long-term living sites, a further 20 were designated as caravan-powered sites or short-term sites; there were three general camping sites and camp kitchens and other facilities including manager's residence and office. The representation in the explanatory document "The 'CHB dream' explained" to 62 sites being available was said at [90] to be erroneous in number from what was the reality.
10. At PR [126]-[127] the primary member found that in 2015 the original concept was substantially altered without any explanation by the present appellants for the reallocation of CHB shares and that there appeared to be no evidence of marketing of company title for permanent residence after about 2015. Until that time the Park was clearly distinguished between the 40 permanent sites and the caravan park which included appropriate facilities for that latter use.
11. At PR [103]-[115] and [131]-[132] the McMillan Appeal Panel decision was paraphrased and, as to fixtures, quoted. At PR [111] the primary member noted what the Appeal Panel had said about the McMillans' further claim concerning the RV Act quoted earlier in these reasons and said: "The Appeal Panel in McMillan did not address that issue any further". This was spelled out in PR [132]: because the McMillans had been found to have a deemed site agreement under the RLLC Act (from the preservation of the existing residential site agreement under the Residential Parks Act), their rights under that agreement were enforceable against CTP under s 52(1) of the RLLC Act; accordingly, there was no need to determine the applicability, submitted for by the McMillans, of the RV Act.
12. At PR [112] the primary member said: "It is noted that the documentation provided by Mr and Mrs McMillan in those proceedings was in the same form as the documents relied upon by each of the applicants in the present proceedings. The Tribunal accepts and adopts the findings made by the Appeal Panel in the McMillan case in relation to the status of the shares and the ownership of the cabins under the [RLLC Act]."
13. At PR [115] the primary member said: "The Tribunal is satisfied, based upon the evidence which relates to a purchase of a site under what could be described as company title that each of the applicants acquired rights which were either rights under the Residential Parks Act 1998 or rights under the Retirement Villages Act 1999, by reason of evidence provided, which would give the applicants protections under one or both of those Acts."
14. The primary member then referred to the first Appeal Panel decision in the Tait proceedings, including the facts there recited. This included the initial representation of 62 sites available under the scheme as initially promoted (found to be incorrect as there were only 40 such sites) and the unilateral and unexplained reduction by CHB and its directors by 2015 of the number of such sites to two (beyond those already sold by then to the present appeal respondents), with no further marketing of the "Coolah Home Base Dream". Also referred to at PR [130] (cited earlier in these reasons) was the inconsistency between the sale contract and the letter to shareholders of CHB.
15. At PR [133], having noted at [132] that there was no need to deal with the submission that the RV Act applied in the McMillan appeal proceedings, the primary member said: "It now becomes necessary to consider that issue in these proceedings."
16. At PR [134] the primary member cited the concern expressed by the responsible minister in the second reading speech for what became the RV Act, to forestall pressure to alter or replace resident contracts and to enforce village contracts against "an operator for the time being of the village" if a village operator went broke.
17. At PR [137] the primary member noted that "complex" is not defined in the RV Act. The primary member referred to a definition in an earlier edition of the Macquarie Dictionary as "a building or building complex which houses a number of related specified services" and to the definition in the Oxford English Dictionary (2nd ed) "consisting of or comprehending various parts united or connected together, formed by a combination of different elements". The primary member at PR [139] accepted that the property on which the Park was situated was "clearly" a complex containing residential premises within the definition in s 5 of the RV Act. "Premises" at PR [138] had been noted as not defined but reference was made to the inclusive definitions of a building of any description and of land whether built on or not in the Environmental Planning and Assessment Act 1979 (NSW) and the Local Government Act 1993 (NSW).
18. Having canvassed the application of non-controversial definitions such as retired person and residence, the primary member at PR [142]-[143] said that HBS was the original operator and that its successor appeared to be CTP or the directors. The primary member at PR [155] referred to his earlier decision in Vincent v IOOF Friendly Society NSW Ltd [2013] NSWCTTT 482 to demonstrate that the rights under the RV Act of persons in the position of the present appeal respondents continued and at PR [163] also referred to s 40 of the RV Act to that effect. At PR [156]-[157] he found that the CHB constitution and by-laws created a residence contract for each present appeal respondent and that Sch 1 to the constitution contained a service contract.
19. At PR [143]-[146], the primary member discussed the application of the interpretative provisions in the RV Act to the contractual terms between the parties as required by Butterworth v Trustees of the Society of St Vincent de Paul [2012] NSWDC 211 at [109]-[111]. On that basis he rejected at PR [147] the present appellants' argument that the definition required a determination that the majority of occupants of the entire Park came within the definition of "retirement village" in s 5 of the RV Act. At PR [149] he referred to the map in Sch 4 to the CHB constitution which indicated that the 40 long-term sites were "effectively separate entities". He referred at PR [151] to Ms Kelly's evidence that she had created a home base for "grey nomads" which included communal property shared by both the caravan park and the company title permanent sites. At PR [154] he referred to the marketing from 2012 to 2015 of two separate areas within the Park, being the caravan park for casual use and the shares in CHB which "provided a more substantial right to persons seeking to acquire" those shares.
20. At PR [148] with [150] the primary member rejected the present appellants' further argument that, because the DC did not approve use for a retirement village and contained conditions forestalling such use, the Park or parts of it could not attain approval as a retirement village and could not be a retirement village as defined.
21. At PR [152]-[153] the primary member referred to Bondi Beach Astra Retirement Village Pty Ltd v Assem [2020] NSWSC 1814, which he said supported the proposition that the reference in the RV Act definitions to intended occupation applied to premises where none of the premises was yet occupied or where progress to fill the premises had begun but not concluded.
22. The primary member concluded at the end of PR [154]: "The Tribunal is accordingly satisfied that the Retirement Villages Act can properly be applied to that part of the complex where sites for permanent occupation were marketed predominantly if not exclusively to 'grey nomads' seeking to buy a company share which gave them a right to permanently occupy the site."
23. Having then referred at PR [158] et seq to the compulsory application of the RV Act and the Tribunal's jurisdiction and order-making power under s 128 of the RV Act, the primary member turned to the relief sought by the present appeal respondents. The foregoing findings led to his declaration, recited earlier, that the RV Act applied to those parts of the Park occupied by each of the present appeal respondents since all those persons held shares in CHB.
24. At PR [166] the primary member said that it was appropriate that findings be made that the present appeal respondents had contractual rights against each of the present appellants as an operator or former operator. An order to this effect was said to be appropriate against CHB because it was not presently in "liquidation" (administration may have been intended), against HBS as the "former manager" and against "the directors named as respondents Ms Kelly and Mr Booker on the basis that such an order would be permitted under s 40 of the [RV] Act where the owner is a close associate of the operator in circumstances where the enforcement of the proposed order is not undertaken by" CTP, HBS or CHB.
25. However, in PR [168] the primary member found that CHB was never the operator of the Park or the retirement village component and that it was inappropriate to make an order against CHB "in administration" and which now had no proprietary interest in the Park or the retirement village.
26. At PR [167] the primary member refused relief sought appointing an administrator under s 84 of the RV Act because that was beyond the Tribunal's jurisdiction, being reserved for the Supreme Court on the application of the Secretary of the Department of Fair Trading, with provision for inquiry and report. A similar refusal for similar reasons in respect of a "commissioner" was stated in PR [172].
27. At PR [169] the primary member said that it was appropriate, consistent with the finding that all present appellants were or (we infer) had been operators, that all present appellants retracted the statements that the present appeal respondents must sign new residential site agreements and ought to be paid compensation by Mr Booker and Ms Kelly. There was no order to implement these matters, no reasons for the view expressed on compensation and who should pay it and no amount of compensation found.
28. At PR [170] the primary member said that no orders relating to possession were necessary since there had been no evictions.
29. At PR [171] the Tribunal was said not to have jurisdiction to penalise non-registration of the retirement village under s 24A of the RV Act.

Nature, scope and powers in respect of internal appeals

1. Internal appeals, being appeals from a decision of a Division of the Tribunal (as is the case here), may be made as of right on a question of law, and otherwise with leave (that is, the permission) of the Appeal Panel: s 80(2) Civil and Administrative Tribunal Act 2013 (NCAT Act).
2. In Prendergast v Western Murray Irrigation Ltd [2014] NSWCATAP 69 the Appeal Panel set out at [13] a non-exclusive list of questions of law: 1. Whether there has been a failure to provide proper reasons; 2. Whether the Tribunal identified the wrong issue or asked the wrong question; 3. Whether a wrong principle of law had been applied; 4. Whether there was a failure to afford procedural fairness; 5. Whether the Tribunal failed to take into account relevant (ie., mandatory) considerations; 6. Whether the Tribunal took into account an irrelevant consideration; 7. Whether there was no evidence to support a finding of fact; and 8. Whether the decision is so unreasonable that no reasonable decision-maker would make it.
3. In relation to adequacy of reasons, it is essential to expose the reasons for resolving a point critical to the contest between the parties so that it is possible for an appellate court to review it for error: Soulemezis v Dudley (Holdings) Pty Ltd (1987) 10 NSWLR 247 (CA) at 259, 270-272, 280-281; Minister for Immigration and Multicultural and Indigenous Affairs; ex parte Palme (2003) 216 CLR 212 at [40]; Wainohu v NSW (2011) 243 CLR 181 at [58]; NSW Land and Housing Corp v Orr (2019) 100 NSWLR 578, [2019] NSWCA 231 at [65]-[77]; CATA s 62(3).
4. The circumstances in which the Appeal Panel may grant leave to appeal from decisions made in the Consumer and Commercial Division are constrained by cl 12(1) of Sch 4 to the NCAT Act. In such cases, the Appeal Panel must first be satisfied that the appellant may have suffered a substantial miscarriage of justice on the basis that: 1. the decision of the Tribunal under appeal was not fair and equitable; or 2. the decision of the Tribunal under appeal was against the weight of evidence; or 3. significant new evidence has arisen (being evidence that was not reasonably available at the time the proceedings under appeal were being dealt with).
5. In Collins v Urban [2014] NSWCATAP 17 (Collins v Urban), the Appeal Panel stated at [76] that a substantial miscarriage of justice for the purposes of cl 12(1) in Schedule 4 may have been suffered where: " … there was a "significant possibility" or a "chance which was fairly open" that a different and more favourable result would have been achieved for the appellant had the relevant circumstance in para (a) or (b) not occurred or if the fresh evidence under para (c) had been before the Tribunal at first instance."
6. Even if an appellant from a decision of the Consumer and Commercial Division has satisfied the requirements of cl 12(1) of Sch 4, the Appeal Panel must still consider whether it should exercise its discretion to grant leave to appeal under s 80(2)(b).
7. In Collins v Urban, the Appeal Panel stated at [84] that ordinarily it is appropriate to grant leave to appeal only in matters that involve: "(a) issues of principle; (b) questions of public importance or matters of administration or policy which might have general application; or (c) an injustice which is reasonably clear, in the sense of going beyond merely what is arguable, or an error that is plain and readily apparent which is central to the Tribunal's decision and not merely peripheral, so that it would be unjust to allow the finding to stand; (d) a factual error that was unreasonably arrived at and clearly mistaken; or (e) the Tribunal having gone about the fact finding process in such an unorthodox manner or in such a way that it was likely to produce an unfair result so that it would be in the interests of justice for it to be reviewed."
8. The Appeal Panel has the following powers in respect of an internal appeal: "80. … (3) The Appeal Panel may - (a) decide to deal with the internal appeal by way of a new hearing if it considers that the grounds for the appeal warrant a new hearing, and (b) permit such fresh evidence, or evidence in addition to or in substitution for the evidence received by the Tribunal at first instance, to be given in the new hearing as it considers appropriate in the circumstances. 81 Determination of internal appeals (1) In determining an internal appeal, the Appeal Panel may make such orders as it considers appropriate in light of its decision on the appeal, including (but not limited to) orders that provide for any one or more of the following - (a) the appeal to be allowed or dismissed, (b) the decision under appeal to be confirmed, affirmed or varied, (c) the decision under appeal to be quashed or set aside, (d) the decision under appeal to be quashed or set aside and for another decision to be substituted for it, (e) the whole or any part of the case to be reconsidered by the Tribunal, either with or without further evidence, in accordance with the directions of the Appeal Panel. (2) The Appeal Panel may exercise all the functions that are conferred or imposed by this Act or other legislation on the Tribunal at first instance when confirming, affirming or varying, or making a decision in substitution for, the decision under appeal and may exercise such functions on grounds other than those relied upon at first instance."

Grounds in this appeal - nature of alleged errors

1. The appeal grounds in the notice of appeal filed 19 July 2021 appear to have been prepared with legal assistance. We note leave was granted on 6 August 2021 to both appellants and respondents for legal representation on appeal and there was legal representation for all parties at the appeal hearing.
2. The appellants were all the respondents below and we have referred to them throughout these reasons as the present appellants.
3. The core of the present appellants' complaint, as stated in the body of the notice itself, was that "The requirements of the Act, including in respect of infrastructure, are incapable of being properly applied only to parts of the Coolah Caravan Park or the Coolah Caravan Park". It was said that the inevitable consequence would be closure of the Park including because of having to obtain an amended DC (if such could be obtained at all) and dispossession of the present appeal respondents and residents.
4. The grounds were said in the body of the notice to require leave. The Tribunal was said to have given inappropriate weight to the evidence that the caravan park had communal property shared by both the caravan park and the permanent sites. How this evidence, even if given more weight, figured in the application of the RV Act provisions to the sites occupied by the present appeal respondents was not articulated. Nor was it articulated how Supreme Court proceedings between the parties set down for the end of August 2021 interacted with the proceedings.
5. The notice of appeal contained nine specific grounds of appeal which became the focus of submissions. At final hearing two of those grounds were not pressed and another ground (the first) was said to be a summary of other grounds raising matters of statutory interpretation.
6. The remaining specific grounds attached to the notice of appeal in our view all raised alleged errors on a question of law and were interlinked. This was made clear in the present appellants' submissions discussed below. Adequacy of reasons and findings not being available on the evidence were raised entirely within the contentions about interpretation and application of the RV Act.
7. The interlocking appeal grounds can be consolidated and stated as follows, which the present appellants said (as to the first two) were errors on a question of law and which we regard entirely as such: 1. The interpretation and application of the RV Act, particularly ss 4, 5 and 40, as reflected in primary order 1 and as reflected in primary order 2 against CHB, Mr Booker and Ms Kelly. 2. Inadequacy of reasons. 3. Findings not available on the evidence before the Tribunal.
8. We note that the present appellants said that the ground concerning the findings not being available on the evidence before the Tribunal required leave to appeal, which they sought. That ground appears to us to be in the category of alleged error on a question of law (no basis in the evidence for the findings made: Australian Broadcasting Tribunal v Bond (1990) 170 CLR 321 at 355-6) rather than the lesser criticism, requiring leave, that the Tribunal made factual errors in its findings which were not fair and equitable or which were against the weight of evidence.
9. Nevertheless, we would have refused leave to appeal for the alternative characterisation of that ground. It seems to us that no findings of primary fact relevant to interpretation and application of the RV Act were made against the weight of evidence or that were not fair and equitable or, if so found, would have led to a substantial miscarriage of justice if not corrected. Indeed, the facts relevant to interpretation and application of the RV Act were largely clear on the documents and facts set out earlier in these reasons that were not the subject of substantive challenge. The parties' contentions differed as to whether they meant that the RV Act did or did not apply, which is either a question of law or (on the interpretation of the RV Act that we have found) leads to no error in applying that interpretation to the facts.
10. The reply to the notice of appeal filed 16 August 2021 put in issue all the grounds in the notice of appeal.

Procedural issues on the present appeal

1. During some of the time that the Tribunal proceedings described above were in progress, Supreme Court litigation involving the same parties was in preparation to determine claims to title of the land on which the Park including the present appeal respondents' sites were located and claims of oppression of CHB shareholders. A final hearing was set down for five days commencing 30 August 2021 and then for further hearing periods (totalling, together, 14 days) ending in November 2021.
2. On 6 August 2021 directions were made in the Appeal Panel of the Tribunal to prepare the present Tait appeal for final hearing set down for half a day on the morning of 25 October 2021. A stay application was dismissed with oral reasons. The present appeal respondents had opposed a stay including on the ground that there was no substantive overlap between the litigation in each forum except that it was pleaded as a fact in the Supreme Court proceedings that the present appeal respondents' sites were a retirement village (as had been found by the primary member in the primary decision on 5 July 2021 and as was being challenged in the present appeal).
3. On 30 September 2021 the Appeal Panel hearing set for 25 October 2021 was vacated by consent due to the impact on the parties of the ongoing Supreme Court preparation. Directions made on 21 October 2021 reset preparation dates for an appeal hearing on 31 March 2022 for half a day commencing at 10.15am.
4. On 28 March 2022 the present appeal respondents filed an application to vacate the hearing date which was opposed by the present appellants at the start of the hearing on 31 March 2022.
5. The ground for the application was delay of a month in the present appellants' appeal documentation (due to severe flooding in the Park) and non-receipt of the present appellants' submissions until three days before the hearing, both being substantial non-compliance with directions that was said to constitute prejudice to the present appeal respondents.
6. The present appellants said that the present appeal respondents had substantial time to serve their material for the appeal apart from responsive submissions, had not done so and had not communicated whether they intended to file and serve material for the appeal, with the present appellants therefore not serving their submissions. They agreed to the present appeal respondents' filing and serving their submissions after the appeal hearing. They said that they were prejudiced by further delay since it also delayed enforcement proceedings concerning unpaid site fees which included the higher rate said to apply if the RLLC Act applied and new site agreements under that legislation were required to be signed.
7. Neither party had applied for an extension of time. The present appeal respondents wished to reply in writing to the present appellants' written submissions.
8. After hearing argument, which occupied a significant portion of the allotted half day for final hearing, we allowed the adjournment for a further hearing date that was set immediately and for written submissions prior to that set date by the present appeal respondents and in reply by the present appellants. We considered that there were special circumstances justifying an order that the present appellants pay the present appeal respondents' costs thrown away by reason of the adjournment on the ordinary basis as agreed or assessed. Neither party required reasons for the adjournment or costs decision.
9. The adjourned hearing occupied most of a day on the second hearing date.

Contentions on this appeal

1. The present appellants contended in substance that the primary member erred in the following ways, which brought together the grounds of appeal summarised earlier in these reasons: 1. The primary member erred in his interpretation and application of the word "complex" in the definition of "retirement village" in s 5(1) of the RV Act. In particular: first, the Park was not a complex because it did not meet the ordinary meaning in the statutory text and context of complex; secondly, the primary member found at PR [139] that the entire Park was the relevant "complex" and then applied s 5(1) to part of the "complex", being the subject of the present appeal respondents' claims as to sites and rights. 2. The primary member did not recognise that the exclusion in s 5(3)(d) of the RV Act applied because the McMillan appeal decision adopted by the primary member meant that the documentation relied upon by the present appeal respondents had been found to give rise to rights in a "community" under the RLLC Act. 3. The primary member erred in his interpretation and application of ss 4 and 40 of the RV Act in finding that anyone but CTP was an operator at present.
2. The present appellants relied upon the orthodox principles of statutory interpretation which are enunciated, among much other authority, in Project Blue Sky v Australian Broadcasting Authority (1998) 194 CLR 355 at 381-382, [69]-[71], [78]; Alcan (NT) Alumina Pty Ltd v Commissioner of Territory Revenue (2009) 239 CLR 27 at [47]; Commissioner of Taxation v Consolidated Media Holdings Ltd (2012) 250 CLR 503, [2012] HCA 55 at [39]; SZTAL v Minister for Immigration and Border Protection (2017) 262 CLR 362 at 368, 374. The text of particular provisions must be construed consistent with the language and purpose of the statute as a whole which provides the context for the particular provisions. Context also includes legislative history and extrinsic materials but they cannot displace the meaning of the statutory text and they have utility if, and in so far as, they assist in fixing the meaning of the statutory text.
3. As said by the majority in Blue Sky at [78]: "… the duty of a court is to give the words of a statutory provision the meaning that the legislature is taken to have intended them to have. Ordinarily, that meaning (the legal meaning) will correspond with the grammatical meaning of the provision. But not always. The context of the words, the consequences of a literal or grammatical construction, the purpose of the statute or the canons of construction (eg, the presumption that, in the absence of unmistakable and unambiguous language, the legislature has not intended to interfere with basis rights, freedoms or immunities) may require the words of a legislative provision to be read in a way that does not correspond with the literal or grammatical meaning."
4. The present appellants also correctly expounded the test for adequacy of reasons set out earlier in these reasons.
5. The present appellants contended that the primary member failed to expose his reasoning for his conclusion that the Park fitted within the dictionary definitions that he cited.
6. In particular, it was contended that the primary member did not identify a building or building complex which housed a number of related specified services and did not explain how the relevant parts of the Park and the land on which it was located in its different elements were united or connected together. This left no work for "complex" to do once the elements of residential premises predominantly occupied by retired persons with village contracts were identified. The properties in the two cases cited by the primary member (Butterworth and Bondi Beach) were physical structures with those physical matters clearly evident, being respectively a strata title property with residential and commercial lots and a purpose-built cluster of residential units.
7. In contrast, it was contended, the present Park and land contained an interspersed mix of the present appellants' sites with shorter-term sites for caravans and camping and communal facilities, with the land historically having been a caravan park with DC and Council approval for that purpose. The present appellants' sites paid more for use above a certain level of the communal facilities. The relevant Minister's second reading speech referred to the mischief intended to be cured by a "much tighter definition of what a 'retirement village' is" - that caravan parks had claimed to be retirement villages in order "to make a greater financial return".
8. It was further contended that, if the Park and the land on which it was located was correctly identified as a complex, then it was not on the primary member's findings coincident, as the definition required, with the sites of the present appellants that otherwise satisfied the definition; rather, the primary member assumed two separate areas within the Park with the RV Act applying to only one of those areas.
9. Further, in accepting and adopting certain findings as to the McMillans' ownership of their cabin (set out earlier in these reasons) the primary member expressly or implicitly adopted that the Park was a "community" under the RLLC Act so the exclusion in s 5(3)(d) of the RV Act applied, not only to the sites but also to the communal areas and facilities such as access roads.
10. The primary member was said to have erred in that: there was no evidence that Mr Booker and Ms Kelly managed or controlled and therefore were operators under the RV Act definition in s 4 in their personal capacities and no reasoning to support that conclusion, and s 40 did not apply in the circumstances to any of CHB, HBS or Mr Booker or Ms Kelly even if they were within the definition of "close associate" under s 4. In oral submissions it was said that there was no evidence sufficient to pierce the corporate veil to make the directors personally the operators.
11. The present appeal respondents said that the history and approval status of the Park was irrelevant if the RV Act definitions applied to the relevant sites. The RLLC Act could not apply because the relevant rights were attached to shares owned by the present appellants and were not in the nature of a tenancy, nor were monies paid for recurrent expenditure in the nature of rent (that is, the right of occupation). Reference was made to another part of the second reading speech, cited by the primary member, where a mischief intended to be addressed was said to be pressure by operators to amend or replace prior contracts with residents.
12. "Complex" was said to be able to contain relevant residential premises along with other things: i.e the whole Park with the relevant sites being a defined retirement village within the Park. In this case however, the complex was coincident with the sites owned by the present appeal respondent shareholders in CHB, together with the rights of use of communal facilities, and were united or connected together and with those communal facilities by access roads and other facilities within the Park. The primary member made clear findings on the underlying facts leading to the conclusion on the existence of a complex and therefore needed to say no more when applying the meaning of complex to them. Primary order 1 applied only to the present appeal respondents' sites which rendered the question about the extent of the complex unnecessary to determine.
13. The present appeal respondents acknowledged that s 5(3)(d) of the RV Act made a retirement village and a residential land lease community under the RLLC Act mutually exclusive. They said that the McMillan appeal decision did not address the RV Act and addressed only aspects of the application of the RLLC Act (implicitly because the Appeal Panel found it did not have jurisdiction to address the proposed residential site agreement the subject of complaint).
14. The present appeal respondents pointed to Mr Booker and Ms Kelly being "the alter egos of the operators" who managed or controlled through the corporate vehicle and who "should be required to cause their companies to comply with the Act". Reference was made to the historic status of CHB and HBS as operators.
15. In reply, the present appellants said, centrally, that the related specific services and communal facilities were primarily directed to the operation of the short-term and camping sites in the Park, with limits on use by the long-term sites allocated to the present appeal respondents. The primary member was also said to have failed to consider and reason how to limit the RV Act so as not to apply to the rest of the Park.
16. Further, the findings in the McMillan appeal proceedings necessarily encompassed a finding of "community" under the RLLC Act as that was inherent in what was found for the RLLC Act definitions to apply. It was inappropriate to seek to canvass whether the agreements were in the nature of a tenancy as that should have been done in the present proceedings at primary level. In any event, the recurrent payments and term coincident with share ownership in CHB meant that what was documented was in the nature of a tenancy. An explanatory note (not part of the RLLC Act: s 4(4)) was called in aid.
17. The "alter ego" argument was said not to address the present appellants' other objections.
18. Four days before the resumed hearing, on 13 May 2022, Parker J delivered judgment in McMillan v Coolah Home Base Pty Ltd [No 4] [2022] NSWSC 584. His Honour dismissed the plaintiffs' estoppel and other title claims in respect of the land on which the Park was based and certain monetary claims, leaving open (on his findings of some oppressive actions by the CHB directors) an application to wind up CHB.
19. Apart from reference to a summary of the CHB constitution at [34] of the judgment, no party relied upon the judgment or findings in it as relevant to the present appeal proceedings.

Appeal against primary order 1

1. As said earlier in these reasons, the Appeal Panel in the McMillan appeal found that, despite their having standing as owners under existing residential site agreements to which the RLLC Act was said to apply, the McMillans' claims for relief were not within what the Tribunal had jurisdiction to hear and determine under s 156 of the RLLC Act. The existing residential site agreements qualified as such under definitions in the previous legislation that did not require recourse to the definitional requirement of "community". Further, there was no consideration of the position under the RV Act which is at the core of the Tait proceedings. .The McMillan proceedings did not have the other parties to the present proceedings.
2. The expression of acceptance and adoption in the primary decision in the present Tait proceedings of two findings in the McMillan proceedings was, in our view, simply a recognition that findings to the same effect were made to the extent that the RLLC Act was argued in the present proceedings, prior to the consideration in the present proceedings of the application of the RV Act and without consideration of the interaction between the two statutes if both applied.
3. It would in any event be open to us and necessary for us to revisit on the present appeal that acceptance and adoption since it is an element in what is challenged by the grounds of appeal.
4. Under the definitions cited earlier from each current statute and the legislation preceding the RLLC Act, shares and rights attached to them have a status under the RV Act that has some similarity to rights under the RLLC Act only because the right of exclusive occupation attached to a share is similar in some respects to the right in the nature of a tenancy that governs occupation within a community under the RLLC Act.
5. The exclusive occupation right under the RV Act and the right "in the nature of a tenancy" under the RLLC Act are similar in terms of exclusive contractual occupation rights to a particular location. They are not similar in the origin, length and nature of that right or in what sustains the continuance of the right.
6. The right under the RLLC Act arises from a contract dealing with that right alone, for a term (fixed or not fixed) by reference to no other right and for payment of monies that are in the nature of rent, that is, a usually recurrent payment for the right to occupy or possess land or to possess other property to the exclusion of others except in limited circumstances: Booker Industries PL v Wilson Parking (Qld) Pty Ltd (1982) 149 CLR 600 at 610-611; Commissioner of Stamp Duties (NSW) v JV (Crows Nest) Pty Ltd (1986) 7 NSWLR 529 (CA) at 538-540 and authority there cited.
7. The right under the RV Act arises from a contract dealing with the occupation right as an incident of a contract between shareholders and the company that contains other rights relating to governance of the company, that provides for no end to the duration of the right except as arising from the duration of the share ownership and that provides for no recurrent payment for the continuance of the share ownership right itself.
8. The intrinsic tie between the rights of occupation, access to common areas and other matters and share ownership was recognised, set out and explained in the documents described earlier in these reasons.
9. It therefore seems to us that there is insufficient substantive similarity between the occupation rights under the two statutes to find that both the RLLC Act and the RV Act potentially can apply to the present appeal respondents' rights and to determine what happens if both apply. Since the McMillan appeal proceedings did not determine rights under the RV Act nor, contrary to the present appellants' submissions, make a finding resolving a contest between the parties that there was a 'community' encompassed by the whole area of land where the Park operates, that is open to be determined in the present appeal proceedings. It is not precluded by the primary member's acceptance and adoption of certain findings in the McMillan appeal proceedings for reasons already canvassed.
10. We consider that, on the above analysis, the rights of occupation provided by the documentation between CHB and the present appeal respondents exhibited the features that give rise to rights under the RV Act rather than the RLLC Act, if both were under consideration. In our view, the distinction between the retirement 'complex', and the residential 'community', allowing application of the RV Act is permissible despite s 13(2) of the RLLC Act, because the rights of the present appeal respondents attach to their ownership of shares in CHB, taking them outside the ambit of the RLLC Act because they are not, in that context, "an agreement or arrangement in the nature of a tenancy": RLLC Act, s 4, definition of 'community'.
11. The present appellants said that the primary member found that the entire Park was the relevant "complex" for purposes of the RV Act definitions but then impermissibly carved out of that complex (if it was a complex, which itself was disputed) the present appeal respondents' sites. It is open to us and necessary for us to revisit on the present appeal the primary member's reasoning in this respect since it is an element in what is challenged by the grounds of appeal.
12. First, the primary member's finding is correct on one characterisation of the facts recited earlier in these reasons which are substantively similar to those found by the primary member.
13. The documents establishing the "dream" allocated to each of the 62 sites (whatever its then current use) in the Park a right to exclusively occupy those sites as a residence and to use co-located communal facilities as a means of enhancement of that use that was attached to shares to be issued or intended to be issue predominantly to retired persons. For the reasons given below, the Park came within the meaning of "complex" containing residential premises with those rights that qualified as village contracts. The documentary basis for that finding was unaltered on the evidence even if it apparently ceased to be marketed in that way from 2015 by CHB and its directors.
14. It is not to the point that certain areas such as the communal facilities and camping sites were not themselves residential premises. The complex under s 5(1)(a) of the RV Act is required to "contain" the qualifying residential premises, not to the exclusion of other premises or uses. If that were not so, one could not have communal facilities within a retirement village and meet the definition.
15. This in fact appears to be what occurred under the original documentation. One operator administered the entire scheme, with cross-subsidisation of sites acquired by shareholders from revenue derived from other sites in the Park to the extent necessary.
16. The primary member did not need to make orders on the application in the Tait proceedings before him beyond those he did. Having found that the Park came within the definition of a retirement village, he had the basis for granting relief under the RV Act to the present appeal respondents that the protections of the RV Act applied to them.
17. Further and alternatively, in our view there is nothing in the RV Act to prevent the areas occupied by the present appeal respondents' sites with their rights to communal facilities qualifying as a "complex" and otherwise coming within the RV Act, with other sites in the Park being regulated under, for example, the RLLC Act if they formed a "community" that otherwise so qualified, or under other applicable legislation. This would still enable one operator to administer the various schemes within the Park, including in respect of communal facilities, with, for example, different charges and usage rules for each regime and potential cross-subsidisation being the subject of agreements.
18. We respectfully disagree with the present appellants' contentions about the meaning of "complex" that have been set out earlier in these reasons.
19. In its ordinary meaning (Macquarie Dictionary current edition) "complex" simply denotes an assembly or combination or composite of integers or parts. Such meaning is apposite in the legislative context. The RV Act is remedial in its regulatory character and on its face is not confined in its operation to particular physical models or structures that are an assembly or combination or composite of integers or parts.
20. In our view, the combination, assembly or composite may be managerial, administrative, financial or physical in character, or some or all of the foregoing. It does not strictly require adjacent or contiguous location or closed bounds within which other structures, elements or integers cannot be found. If such was intended, the exception in s 5(2) of the RV Act that recognises there may be tenancies within the physical location of the retirement village that are not part of the retirement village would be otiose.
21. Those other structures, elements or integers may well qualify as a community under the RLLC Act, in which case they would be precluded from being within the retirement village by reason of s 5(3)(d) of the RV Act, or they may be excluded tenancies under s 5(3)(h) of the RV Act.
22. Finally, it is necessary to note a provision that did not feature in the parties' submissions. Pursuant to s 8(1)(c) with s 8(2) of the RLLC Act set out earlier, the sites when owned by CHB and occupied by its shareholders (the present appeal respondents) were excluded from having the RLLC Act apply to them. This reinforces that there was nothing to prevent the sites forming a retirement village under the RV Act. While the transfer of the land to CTP divorced share ownership from land title, so that s 8 no longer directly applies, the definitional requirements discussed above for a retirement village have not changed and there has been no process under Pt 9 of the RV Act to terminate the retirement village residence contracts.
23. To say that the relevant parts of the Park were not approved and could never be approved as a retirement village under the DC conditions and Council approval is not a reason for denying the application of statutory provisions to objective interpretation of contractual rights that were marketed to and signed up with the present appeal respondents. It simply means that CHB and its directors did not obtain the necessary approvals that matched what was marketed and the rights that were contractually created, if it is the case that the current approvals do not suffice.
24. In that last respect, there was no relevant evidence placed before us that the current approvals were infringed or that altered approvals could not be obtained. Even if they could not, so that registration under s 24A of the RV Act could not be achieved, that would give rise to rights and relief beyond the subject of the present proceedings including by parties different from at least some of the parties to the present proceedings.
25. We are satisfied that the primary member made no error of law (nor any error of fact) in finding that the RV Act applied to the sites of the present appeal respondents. Accordingly, primary order 1 was appropriately made and the appeal against it, which was the principal focus of the present appeal proceedings, should be dismissed except for a variation in language from expression of satisfaction to an order. The Appeal Panel's powers under s 80 of the NCAT Act extend to such a variation.

Appeal against primary order 2

1. It does however appear to us that the primary member erred in law in respect of the utility and reach of primary order 2.
2. As to utility, primary order 2 simply required the present appellants to do what the Tribunal found they were obliged by law to do, namely, to perform whatever contractual obligations (if any) that each had under the contracts with the present appeal respondents. RV Act s 128, the order-making power relied upon for this primary order, empowers the Tribunal to make (relevantly) orders directing the "operator" to comply with "a" requirement of the RV Act or regulations and to require performance of "any" village contract.
3. It appears from his reasons, described earlier, that the primary member intended primary order 2 to be consequential on primary order 1, to make it clear that the application of the RV Act meant that the operator or operators of the retirement village had obligations to perform. However, this is embodied within primary order 1 itself in relation to whichever party or parties is or are the "operator".
4. It therefore seems that the correct primary order should identify which of the present appellants is an operator or are operators and therefore subject to the contractual obligations of village contracts. This again can be done under the Appeal Panel's powers under s 80 of the NCAT Act.
5. RV Act, s 40 empowers enforcement of a village contract with a former operator against "any operator for the time being" of the village. The language limits the enforcement right to the current operator, not former operators. CTP, rather than CHB or HBS is the current operator. The relevant village contracts were with CHB which by definition was the original operator - as owner of the land on which the sites subject to village contracts were located, it had initial sole management and control. As sole manager and controller it granted that power to HBS under contract. This is expressly referred to in the by-laws and shareholder residential site agreement that is Sch 5 to the CHB constitution which itself is binding on the residents/shareholders under corporations law and by application under the site purchase agreement. There accordingly has been a series of operators subject to s 40, with the current operator being CTP.
6. CTP is an operator because it is involved in the management and control of the Park and, contrary to its contentions, has therefore been involved and continues to be involved in the management and control of those sites of the present appeal respondents which have been found to have rights under the RV Act. Although CTP is also the owner of the land on which the Park exists and the relevant sites are within the Park, there is no work for s 40(2) to do in this situation since CTP is the operator in its own right. If CTP was not the operator in its own right, it would be a close associate of another operator such as its directors or CHB or HBS and s 40(2) could give rise to future proceedings if that other operator failed to satisfy enforcement orders.
7. Accordingly, an order should be made, varying primary order 2, that pursuant to s 128(1)(c)(ii) the Tribunal orders CTP to perform the obligations under the RV Act of the operator for the time being in respect of the contracts between each of the present appeal respondents and CHB including the rights under the constitution of CHB.
8. There is no provision in RV Act s 40 (nor that we have otherwise been pointed to) that extends accessorial liability to close associates of the operator such as the directors of CTP.
9. The primary member was correct in refusing to appoint an administrator under s 84 of the RV Act, or a "commissioner", and in declining to make orders related to possession and penalty for non-registration. No cross-appeal in respect of those matters is brought.
10. Appeals are against orders that constitute the relevant "decision" (s 5 of the NCAT Act) and no further orders were made. There was no basis expressed in the primary decision for an order concerning retraction or compensation and no order for a process concerning quantification of compensation. No cross-appeal in respect of these issues was brought, despite there having been a proposal in the present appeal respondents' final points of claim for separate determination of quantum of any compensation or directions concerning preparation for this aspect of the claim.

Orders

1. We make the following orders: 1. The appeal is allowed for the purpose of varying orders 1 and 2 made 5 July 2021 to read as follows: "1. Order that the Retirement Villages Act 1989 (NSW) applies to those parts of Coolah Caravan Park that are subject to the rights of the applicants attached to the shares in Coolah Home Base Pty Ltd. 2. Pursuant to s 128(1)(c)(ii) of the Retirement Villages Act 1989 (NSW), order Coolah Tourist Park Pty Ltd to perform the obligations under the Retirement Villages Act 1989 (NSW) of the operator for the time being in respect of the contracts between each of the applicants and Coolah Home Base Pty Ltd including the rights attached to the shares under the constitution of Coolah Home Base Pty Ltd in respect of the applicants' sites and the communal facilities on the land being Lots 130 and 131 in DP 728787." 1. Otherwise dismiss the appeal. 2. Order as follows in respect of costs of the appeal and the primary hearing: 1. Any application in respect of costs is to be filed and served within 14 days, accompanied by any further evidence and submissions in respect of costs. 2. Any further evidence and submissions in response to the documents filed and served under order 3(a) are to be filed and served within a further 14 days. 3. Submissions on the application for costs by each party are not to exceed five pages in length. 4. The Appeal Panel may dispense with a hearing and determine any application for costs on the basis of the written submissions and evidence provided. If the parties oppose this course they should make submissions on this issue when complying with the directions as to their submissions on the substantive costs application. If a hearing is not dispensed with, the parties will be advised of a date for the hearing of the application.

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I hereby certify that this is a true and accurate record of the reasons for decision of the Civil and Administrative Tribunal of New South Wales. Registrar DISCLAIMER - Every effort has been made to comply with suppression orders or statutory provisions prohibiting publication that may apply to this judgment or decision. The onus remains on any person using material in the judgment or decision to ensure that the intended use of that material does not breach any such order or provision. Further enquiries may be directed to the Registry of the Court or Tribunal in which it was generated. Decision last updated: 17 October 2022