Nature, extent and duration of conduct
82 First, let me deal with breaches of s 45(2) concerning IFTI reports, none of which occurred as the result of any deliberate intention to breach the Act. Westpac admits that it failed to give 19,502,841 IFTIs to the AUSTRAC CEO within the time frame specified by s 45(2) and that it failed to give 76,144 IFTIs to the AUSTRAC CEO that contained payer names, as required by s 45(2).
83 At the time of the first relevant contravention in November 2013, a contravention carried a maximum penalty of $17 million. This maximum penalty increased to $18 million on 1 August 2015 and to $21 million on 1 July 2017.
84 These contraventions occurred in circumstances where there were opportunities to prevent and detect the non-reporting. Moreover, when such non-reporting was identified, there were failures to escalate it.
85 In 2013, in response to queries from AUSTRAC relating to its ITFI reporting, Westpac's AML/CTF prepared a report that addressed ITFI reporting solutions. The report stated that "[a] number of gaps were found to be present in Westpac's structured IFTIs, ranging from data quality, incorrect usage of XML tags, incorrect information populated in XML tags, and incorrect definitions of reportability", but it did not identify the non-reporting.
86 In July 2013, AUSTRAC recommended that Westpac perform a review of payment instructions not reported to the AUSTRAC CEO. This led to the provision to AUSTRAC on 30 June 2014 of a report prepared by Westpac's Group Assurance on the review that it had undertaken, however the report did not identify the relevant non-reporting. This report included a management action plan, which generated ongoing work by Group Assurance through 2014 and 2015. This also did not identify the non-reporting.
87 In early 2016, Westpac commenced an Australasian case management (ACM) arrangements remediation project, during which in May 2017 Westpac employees became aware that IFTIs for Bank B were not being reported. This was not brought to the attention of senior management. The ACM arrangements provided by Westpac to correspondent banks involved varied models and offerings. For the purposes of the present proceeding the key ACM arrangements were those offered to a number of correspondent banks known as the direct model ACM arrangements and the referral model ACM arrangements.
88 In August 2017, other Westpac employees became aware that IFTIs for Bank B were not being reported to the AUSTRAC CEO and one Westpac employee identified that IFTIs in respect of the ACM arrangements for Bank A were not being reported to the AUSTRAC CEO. Neither instance of non-reporting was brought to the attention of the Group Money Laundering Reporting Officer or senior management.
89 More generally, it was not until May 2018 that the Group Money Laundering Reporting Officer became aware of these issues, following which urgent steps were taken to escalate the matter, including taking it to Westpac's regulatory disclosure forum on 25 July 2018 and reporting it to the AUSTRAC CEO on 15 August 2018.
90 Since these contraventions were identified, Westpac has undertaken a range of further enhancements in respect of its IFTI reporting. I have set some of these out elsewhere.
91 The 19,502,841 contraventions of s 45 relating to the late IFTIs and the 76,144 contraventions of s 45 relating to the failure to include payer names in IFTIs were serious.
92 Westpac did not identify that over 72% of all incoming IFTIs received by Westpac for the period 5 November 2013 to 3 September 2018 had not been reported to the AUSTRAC CEO.
93 Westpac's assurance processes to identify non-compliance with IFTI reporting were inadequate, particularly in relation to IFTIs that were processed through non-SWIFT payment systems. Westpac did not have adequate controls in place to identify the requirement to report IFTIs in relation to Ordering Institution A. Nor did Westpac have appropriate assurance processes in place to identify non-SWIFT IFTIs that did not include a payer name.
94 As a result of the failure to file the IFTIs on time, AUSTRAC, the Australian Taxation Office and other law enforcement agencies have been deprived of timely information relating to over $11 billion in international payments for up to six years.
95 Late reporting delays and hinders law enforcement efforts. IFTI information facilitates the tracking of off-shore movements of funds relating to offences such as money laundering, terrorism financing, cyber-crime, child exploitation and other crime. Given that international payments systems allow money to move quickly, late IFTIs compromise the ability of law enforcement to trace money and to investigate and prosecute serious crimes. Late IFTIs also delay law enforcement's ability to identify and stop ongoing crime. As the international payments system allows money to move quickly, late IFTIs can also compromise the ability of law enforcement to trace and recover the proceeds of crime.
96 Further, of the 2,314 IFTI reports lodged late relating to Westpac's LitePay product, 18 related to 7 of the first 12 customers with respect to whom Westpac had identified transactions suspected to be indicative of child exploitation and 19 related to a further 12 customers with respect to whom Westpac had identified suspect transactions. Further, AUSTRAC, the ATO and other law enforcement agencies were not given timely intelligence in relation to those 37 international transfers. During the relevant period, Westpac reported to AUSTRAC approximately 4,773 IFTIs relating to the 262 customers within 10 days of the relevant international transfers taking place.
97 Further, 76,144 IFTI reports totalling $82,731,499 did not include the payer name as required by the Act and the Rules. As a result, AUSTRAC does not have information about the origin of this transferred money. Information about the origin of funds is critical to enable AUSTRAC, the ATO and other law enforcement agencies to follow money that may be connected to unlawful activity. The absence or loss of information about the origin of funds significantly compromises investigations and prosecutions.
98 But I should note that since Westpac self-reported the non-reporting of IFTIs to AUSTRAC, it has taken a number of actions to remediate the non-reporting, address root causes and improve its governance in relation to IFTI reporting, reconciliation processes and data quality. Let me set out some of them.
99 As I have mentioned, Westpac engaged third party advisor Promontory to perform a review of the non-reported IFTIs that Westpac received from Banks A, B, C and D through the ACM arrangements in place with those banks, as well as the non-reported IFTIs received by Westpac through the arrangements with Ordering Institution A, and the non-reported IFTIs sent by Westpac through the outgoing arrangements with Bank B. Promontory performed a lookback review in relation to these IFTIs to understand the ML/TF risk profile of these transactions. Westpac provided the Promontory reports to AUSTRAC. As a result of the analysis undertaken by Promontory, Westpac provided four suspicious matter reports to the AUSTRAC CEO.
100 In August 2018, Westpac established an internal project to ascertain the scale of any IFTI non-reporting in respect of the direct model ACM arrangements, address any identified non-reporting by back-capturing non-reported IFTIs and providing those IFTI reports to the AUSTRAC CEO, and implemented additional processes and controls to facilitate IFTI reporting for those arrangements moving forward.
101 In September 2018, Westpac commenced a detailed analysis of international payment flows involving Westpac's financial institution clients including financial institutions and non-bank financial institutions outside of the ACM arrangements to determine whether any that were required to be reported as IFTIs were not in fact reported.
102 Westpac has ceased all direct model ACM arrangements with various banks. In particular the direct model ACM arrangement with Bank A ceased on 12 November 2018, the direct model ACM arrangements with Bank D ceased on 31 January 2019, the direct model ACM arrangement with Bank C ceased 2 February 2019, and the direct model ACM arrangement with Bank B ceased on 4 February 2019.
103 Westpac has also ceased off-system bank state branch (OSBSB) arrangements with Bank B on 30 September 2019 and Bank J on 10 January 2020 and closed the LitePay product in November 2019.
104 Further, Westpac has also implemented additional controls, which I do not need to detail.
105 Second, let me deal with the breaches of ss 64(6) and (7) concerning the required transfer information, none of which occurred as a result of any deliberate intention to breach the Act. Westpac admits that it failed to pass on some or all of the required transfer information within the meaning of s 70 to another institution in relation to 8,140 IFTIs that it transmitted out of Australia in contravention of s 64(7)(f), and that it failed to pass on complete payer information to another institution in relation to 2,400 IFTIs in contravention of s 64(6).
106 At the time of the first relevant non-compliance in January 2014, a contravention carried a maximum penalty of $17 million. This maximum penalty increased to $18 million on 1 August 2015 and to $21 million on 1 July 2017.
107 Since these contraventions were identified, Westpac has undertaken a range of measures to ensure that it is passing on all necessary information, some of which I have set out elsewhere.
108 Now these contraventions were serious. The required transfer information was held by Westpac or other Australian financial institutions and was readily accessible by Westpac. Further, Westpac's processes did not identify these systemic failures for over five years.
109 More generally, full transparency of the origin of funds is essential for other financial institutions in funds transfer chains to identify, mitigate and manage their own ML/TF risks. Westpac's failure to pass on the required transfer information may have impacted the ability of other financial institutions to manage ML/TF risk. Further, information about the origin of funds is critical to enable AUSTRAC, the ATO and other law enforcement agencies to follow money that may be connected to unlawful activity. The absence of payment transparency delays and inhibits the investigation and prosecution of offences.
110 Third, let me deal with the breaches of s 115 of the Act concerning the making and retaining of records. Westpac admits that it failed to retain for seven years records of so much of the required transfer information as was passed onto Westpac in relation to 3,516,238 transfer instructions.
111 These contraventions occurred as a result of systems that have now been wholly replaced, or as a result of configuration issues in current systems that have been identified and fixed.
112 These contraventions were serious. Westpac's IT change management and assurance processes did not identify failures to retain back-up files for over six years. Further, the lost records related to the origin of over 3.5 million incoming international transactions.
113 More generally, AUSTRAC, the ATO and other law enforcement agencies are entitled to request information about incoming IFTIs, including in relation to the origin of funds. Information about the origin of funds is critical to enable AUSTRAC, the ATO and other law enforcement agencies to follow money that may be connected to unlawful activity.
114 Now I should note that these contraventions occurred as a result of historical back-up systems that have now been replaced or as a result of configuration issues in current systems that were identified and fixed prior to the commencement of the proceeding. And since 2018, Westpac has also undertaken a number of further enhancements to its AML/CTF record keeping systems, including increasing the length of time that original customer instructions are maintained in an "online" state within the Westpac Integrated Banking System, being one of the systems through which it receives payment instruction files from correspondent banks, to approximately six months and improved monitoring of back-up system performance to ensure timely detection and rectification of any failures.
115 Fourth, let me deal with breaches of s 98 of the Act concerning correspondent banking due diligence. Westpac admits that it failed to comply with s 98 in relation to the preliminary risk assessments (s 98(1)) and due diligence assessments (s 98(2)) undertaken in respect of its correspondent banking relationships.
116 Now none of the contraventions were the result of any deliberate intention to breach the Act. Westpac believed that it was compliant with the Act in respect of its correspondent banking due diligence obligations. This belief was not unreasonable. In 2012, Westpac received confirmation from an external review that its processes addressed the requirements in the Act and the Rules in relation to correspondent banking and that those processes were operating as designed; it is to be noted that the relevant provisions in the Act and the Rules have not changed materially since this review. Further, second line assurance testing and third line group audit reports that considered correspondent banking due diligence processes and procedures during the relevant period did not identify non-compliance with the Act or the Rules. Further, in 2016, AUSTRAC conducted an assessment of Westpac's compliance with its correspondent banking due diligence obligations, including s 98. In its report on 15 December 2016, AUSTRAC made seven recommendations for Westpac to consider in enhancing its compliance with the Act and the Rules, but did not identify any non-compliance with the Act or the Rules.
117 At the time of the first contravention in November 2013, a contravention carried a maximum penalty of $17 million. This maximum penalty increased to $18 million on 1 August 2015 and to $21 million on 1 July 2017.
118 Notwithstanding the foundation for Westpac's not unreasonable belief as I have set out, multiple failures resulted in the contraventions of ss 98(1) and (2) and the contraventions were serious.
119 Correspondent banking relationships present higher ML/TF risks associated with cross-border movements of funds, jurisdiction risk including the risks of operating in certain foreign countries, and risks associated with the transparency of the identity and source of funds of customers of the correspondent banks.
120 The requirement to undertake regular preliminary risk assessments and due diligence assessments of correspondent banking relationships is a central aspect of the AML/CTF regulatory regime, as well as being a key element of Westpac's AML/CTF program. It provides an appropriate means for ensuring that the reporting entity is in a position to identify, mitigate and manage its ML/TF risks.
121 Further, appropriate risk-based monitoring over vostro accounts is a key requirement of the correspondent banking due diligence obligation. A vostro account is an account that Westpac holds for a correspondent bank in Australian dollars for the purpose of facilitating the settlement of international transactions on behalf of the correspondent bank's customers. Without appropriate monitoring of vostro accounts, although Westpac did monitor some instructions, Westpac was not in a position to understand fully the ongoing ML/TF risks posed by its correspondent banking relationships. Nor was it in a position to understand fully the ongoing ML/TF risks of the payments flowing through the vostro accounts.
122 Further, as I have mentioned, in its December 2016 report, AUSTRAC made seven recommendations for Westpac to consider in enhancing its compliance with the Act and the Rules in relation to correspondent banking due diligence. Whilst Westpac took steps to address the recommendations, the steps it took did not adequately address AUSTRAC's recommendations.
123 Further, flaws in the design and implementation of the correspondent banking due diligence assessment processes could have been identified and addressed earlier had Westpac had stronger first line testing, second line oversight and assurance, and third line audit coverage.
124 Further, Westpac did not always have appropriate processes to monitor whether transactions being processed through its correspondent banking relationships were consistent with its risk appetite.
125 Further, Westpac's correspondent banking relationships allowed foreign institutions to operate within its banking environment and within the Australian payments system. The failure of Westpac to appropriately monitor vostro accounts and direct model ACM arrangements payment flows increased the exposure of Westpac, the Australian payments system, and some international payments channels to ML/TF risks. As I have mentioned, for the purposes of the present proceeding direct model ACM arrangements are one of the key ACM arrangements offered by Westpac to correspondent banks. Though direct model ACM arrangements varied as between the correspondent banks, these generally allowed the correspondent banks to use Westpac's infrastructure to process payments for their overseas and domestic customers through Westpac's direct access to the low value clearing network in Australia and New Zealand.
126 I should note that Westpac's approach to managing the ML/TF risk posed by its correspondent banking relationships has developed in recent years. This has included making changes to its correspondent banking due diligence processes, systems and controls to address a requirement and recommendations made by AUSTRAC in its 2012 compliance assessment report into Westpac's correspondent banking controls.
127 Further, the changes have included making changes to its correspondent banking due diligence processes, systems and controls to address further recommendations made by AUSTRAC in its 2016 compliance assessment report into Westpac's correspondent banking controls. In particular, Westpac made changes including to:
(a) its correspondent banking due diligence AML/CTF procedures manual (the CB procedures manual) to respond to AUSTRAC's conclusion that Westpac did not demonstrate in the workbooks which documented the preliminary risk assessments and due diligence assessments (the DD workbooks), a thorough assessment of the existence and quality of any AML/CTF regulation in the correspondent bank's country of domicile or that of its parent when documenting due diligence assessments;
(b) the CB procedures manual to respond to AUSTRAC's recommendation that Westpac should enhance its oversight of correspondent banking periodic review process by providing management information to key stakeholders on any reviews not completed within the specified timeframes in the correspondent banking documentation. In particular, Westpac replaced the monthly correspondent banking stakeholders meeting with the correspondent banking due diligence committee in July 2017, which also meets monthly;
(c) its risk and fraud operations procedures manual for clarity and comprehensiveness so that the manual was consistent with the key policies and procedures, including the AML/CTF program and the correspondent banking standard (the CB standard), which sets out the level of due diligence required for correspondent banking relationships;
(d) its CB procedures manual so that in its preliminary risk assessments and due diligence assessments Westpac document any discrepancies identified in those assessments; and
(e) update the correspondent bank risk assessment model, which was used to calculate the risk rating of the correspondent bank, to include, where applicable, the reasons for assessing the correspondent bank to have increased risk or adverse findings.
128 Westpac has made further enhancements to its processes, systems and controls in relation to correspondent banking due diligence as part of an initiative to align itself with global best practice, reduce its number of correspondent banking relationships, and simplify the banking services and products it offers to its correspondent banks. This has included the following steps, which Westpac undertook or initiated prior to the commencement of this proceeding. WIB has off-loaded a large number of correspondent banking relationships since July 2017 which do not meet its risk appetite or strategic or commercial objectives. Further, Westpac introduced an updated and enhanced CB standard approved by the Board on 11 December 2019, with new procedures to replace the CB procedures manual, namely the correspondent banking due diligence procedures (CBDD procedures).
129 Further, since the commencement of this proceeding, Westpac has taken measures which include the following. It has commenced re-conducting preliminary risk assessment and due diligence assessments across the correspondent banking portfolio according to Westpac's new enhanced CB standard and CBDD procedures. Westpac anticipates completing its re-review of all relevant correspondent banks by the end of March 2021. Further, it has, until a future date, being the completion of the re-review of the relevant correspondent banks, ceased the opening of any new vostro accounts or relationship management application key arrangements, the latter being a form of correspondent banking relationship by which a digital certificate is issued to financial institutions to enable a trusted, provable and confidential end-to-end communication over the SWIFT network, as part of any new or existing correspondent banking relationships and approving new jurisdiction or currency flows for existing correspondent banking relationships.
130 Fifth, let me deal with breaches of s 81 of the Act concerning the AML/CTF program. Westpac admits that from 20 November 2013 to 20 November 2019 it contravened s 81 each time it commenced to provide a designated service in circumstances where Westpac's joint AML/CTF program did not at all times fully meet the requirements of the Rules.
131 Section 81 of the Act provides as follows:
81 Reporting entity must have an anti-money laundering and counter-terrorism financing program
(1) A reporting entity must not commence to provide a designated service to a customer if the reporting entity:
(a) has not adopted; and
(b) does not maintain;
an anti-money laundering and counter terrorism financing program that applies to the reporting entity.
Civil penalty
(2) Subsection (1) is a civil penalty provision.
132 Section 82 of the Act provides as follows:
82 Compliance with Part A of an anti-money laundering and counter-terrorism financing program
Compliance with program
(1) If a reporting entity has adopted:
(a) a standard anti-money laundering and counter-terrorism financing program; or
(b) a joint anti-money laundering and counter-terrorism financing program;
that applies to the reporting entity, the reporting entity must comply with:
(c) Part A of the program; or
(d) if the program has been varied on one or more occasions - Part A of the program as varied.
Civil penalty
(2) Subsection (1) is a civil penalty provision.
Exceptions
(3) Subsection (1) does not apply to a particular provision of Part A of a standard anti‑money laundering and counter‑terrorism financing program if the provision was not included in the program in order to comply with the requirements specified in AML/CTF Rules made for the purposes of paragraph 84(2)(c).
(4) Subsection (1) does not apply to a particular provision of Part A of a joint anti‑money laundering and counter‑terrorism financing program if the provision was not included in the program in order to comply with the requirements specified in AML/CTF Rules made for the purposes of paragraph 85(2)(c).
(5) A person who wishes to rely on subsection (3) or (4) bears an evidential burden in relation to that matter.
…
133 I should also set out s 83 of the Act, which provides:
83 Anti-money laundering and counter-terrorism financing programs
(1) An anti-money laundering and counter-terrorism financing program is:
(a) a standard anti-money laundering and counter-terrorism financing program (see section 84); or
(b) a joint anti-money laundering and counter-terrorism financing program (see section 85); or
(c) a special anti-money laundering and counter-terrorism financing program (see section 86).
(2) An anti-money laundering and counter-terrorism financing program is not a legislative instrument.
134 In the present case, it is s 85 that is relevant, which provides as follows:
85 Joint anti-money laundering and counter-terrorism financing program
(1) A joint anti-money laundering and counter-terrorism financing program is a written program that:
(a) applies to each reporting entity that from time to time belongs to a particular designated business group; and
(b) is divided into the following parts:
(i) Part A (general);
(ii) Part B (customer identification).
Part A (general)
(2) Part A of a joint anti-money laundering and counter-terrorism financing program is a part:
(a) the primary purpose of which is to:
(i) identify; and
(ii) mitigate; and
(iii) manage;
the risk each of those reporting entities may reasonably face that the provision by the relevant reporting entity of designated services at or through a permanent establishment of the relevant reporting entity in Australia might (whether inadvertently or otherwise) involve or facilitate:
(iv) money laundering; or
(v) financing of terrorism; and
(b) if any of those reporting entities provides designated services at or through a permanent establishment of the relevant reporting entity in a foreign country - another purpose of which is to ensure that the relevant reporting entity takes such action (if any) as is specified in the AML/CTF Rules in relation to the provision by the relevant reporting entity of designated services at or through a permanent establishment of the relevant reporting entity in a foreign country; and
(c) that complies with such requirements (if any) as are specified in the AML/CTF Rules.
Part B (customer identification)
(3) Part B of a joint anti-money laundering and counter-terrorism financing program is a part:
(a) the sole or primary purpose of which is to set out the applicable customer identification procedures for the purposes of the application of this Act to customers of each of those reporting entities; and
(b) that complies with such requirements (if any) as are specified in the AML/CTF Rules.
Different reporting entities
(4) A joint anti-money laundering and counter-terrorism financing program may make different provision with respect to different reporting entities. This does not limit subsection 33(3A) of the Acts Interpretation Act 1901.
Reviews
(5) A requirement under paragraph (2)(c) may relate to reviews of a joint anti-money laundering and counter-terrorism financing program.
Variation
(7) A joint anti-money laundering and counter-terrorism financing program may be varied, so long as the varied program is a joint anti-money laundering and counter-terrorism financing program.
135 None of the contraventions were the result of any deliberate intention to breach the Act. But as is apparent from the text and structure of these provisions, s 81(1) is a fundamental and foundational requirement under the Act which in the present case is given content by ss 83(1)(b) and 85. And the absence of a deliberate intention to breach hardly carries significant weight in light of the nature of the obligation being imposed.
136 At the time of the first contravention in November 2013, a contravention carried a maximum penalty of $17 million. This maximum penalty increased to $18 million on 1 August 2015 and to $21 million on 1 July 2017.
137 Rules 9.1.3 to 9.1.5 of the Rules required Westpac's Part A program to put in place appropriate risk-based systems and controls, which in turn required appropriate ML/TF risk assessments. The non-compliance of Westpac's Part A program with rules 9.1.3 to 9.1.5 is set out in the SAFA, which there is no need to reproduce.
138 The contraventions were serious for the following reasons.
139 The AML/CTF program is the principal document for setting out the risk-based systems and controls that are required to ensure compliance with the Act and the Rules. And the requirement to carry out and maintain current ML/TF risk assessments of designated services is central to the AML/CTF program and to the Act. Further, risk assessments are the foundation of the obligation to identify, mitigate and manage the ML/TF risks relating to designated services. And in order to appropriately mitigate and manage its ML/TF risk and have appropriate risk-based controls as required by the Act, Westpac must first identify and assess the ML/TF risks it reasonably faces.
140 Further, Westpac's international payments business involves known higher ML/TF risks. Westpac's failure to appropriately identify, mitigate and manage the ML/TF risks of the vostro accounts, ACM arrangements, and OSBSB arrangements has resulted in inadequate controls, and in some cases reduced transparency, in relation to some international payment flows.
141 Further, reduced payment transparency undermines the reputation, integrity and security of the Australian and global payments systems. And reduced payment transparency limits the ability of AUSTRAC, the ATO and law enforcement to trace the origin, purpose and character of funds.
142 Further, over 5.7 million late IFTI reports involved transactions totalling $2.9 billion that fall outside of the statutory limits the ATO operates under in respect of taking corrective action against taxpayers who have lodged tax returns. Westpac's failure to lodge IFTI reports on time and, in some cases, complete IFTIs, has risked undermining the Australian taxation system.
143 Further, Westpac's failure to appropriately identify and manage all ML/TF risks from international payment flows and to appropriately monitor these transactions for suspicious activity has resulted in the loss of opportunity to detect, trace and disrupt possible unlawful activity, including possible child exploitation, money laundering, terrorism financing and tax offences.
144 Further, the OSBSB arrangements allowed certain domestic and overseas branches of the account holder direct access to Westpac's banking environment and payment systems but did not have adequate risk-based systems and controls in place. Westpac's OSBSB arrangements also permitted cash deposits below $10,000 at branches by persons whose identity could have been unknown and not verified, although such deposits were subject to some controls.
145 Further, reduced payment transparency with the direct model ACM arrangements with Banks A and F undermined Westpac's ability to give IFTI reports to the AUSTRAC CEO that contained all the information required by the Rules.
146 Let me deal with another matter. Rule 15.5 of the Rules required Westpac's transaction monitoring program to include appropriate risk‑based systems and controls to monitor the transactions of customers. The non-compliance of Westpac's Part A program with r 15.5 is set out in the SAFA, which there is no need to reproduce.
147 The contraventions were serious for the following reasons.
148 Appropriate risk-based transaction monitoring is central to ensuring that matters that may be suspicious for the purposes of the suspicious matter reporting obligation in s 41 of the Act are identified and reported to the AUSTRAC CEO and law enforcement. Appropriate risk-based transaction monitoring is central to Westpac's understanding of its own ML/TF risks, including emerging risks.
149 In mid-2015, Group Audit prepared an audit report that included an issue raised by WIB Financial Crime regarding deficiencies in Westpac's transaction monitoring program with regard to the monitoring of certain transactions, including international transactions. The Group Audit report included a management action plan, which required a detailed analysis of the current state of the transaction monitoring program to determine the extent of gaps. Over the course of 2016 and 2017, Westpac took actions to address transaction monitoring issues in other jurisdictions. In August 2017, gaps in the transaction monitoring program were again identified.
150 Westpac did not appropriately monitor aspects of its international payment flows in the billions of dollars that carried higher ML/TF risks, including risks associated with tax offences and child exploitation. This failure exposed the Australian financial system to these risks. Further, payment flows through vostro accounts carry higher ML/TF risks which must be subject to appropriate risk-based monitoring to protect the integrity of the Australian payments system. For several years, Westpac failed to appropriately monitor these international payment flows.
151 Further, if transactions are not appropriately monitored, unusual or suspicious activity cannot be identified and reported to AUSTRAC. Westpac's failure to appropriately monitor billions of dollars of international payment flows could have impacted the ability to identify and disrupt possible suspicious activity.
152 Let me deal with another matter. Rule 9.9.1(2) of the Rules required Westpac's Part A program to include appropriate systems and controls designed to ensure compliance with Westpac's reporting obligations. The non-compliance of Westpac's Part A program with r 9.9.1(2) of the Rules is set out in the SAFA, relevant extracts of which I do not need to reproduce.
153 The contraventions were also serious. In June 2014, Group Audit identified that there was inadequate end-to-end understanding, documentation and monitoring over the IFTI reporting process. Management undertook a number of actions to address the issues raised by Group Audit, which led to Group Audit closing the issue in January 2016. However, weaknesses in Westpac's data management and technology systems in relation to AML/CTF compliance persisted. Further, reduced payment transparency with the direct model ACM arrangements with Banks A and F undermined Westpac's ability to give IFTI reports to the AUSTRAC CEO that contained all the information required by the Rules.
154 Now Westpac admits that it contravened s 81 because of its non-compliance in significant respects with the Rules contrary to s 85(2)(c). But I should note that Westpac has now addressed some of these problems.
155 Since 2017, Westpac has undertaken a significant body of work to improve its approach to ML/TF risk assessments, including product and channel ML/TF risk assessments. Prior to the commencement of the proceeding, the following work was completed. In late 2017, Westpac developed refreshed channel and product ML/TF risk assessment methodologies. This included a new process for completing standalone channel risk assessments. And starting in late 2017, divisions within Westpac were required to review and update current product and channel risk assessments under the revised ML/TF risk assessment approach to ensure consistency across its operations.
156 Since the commencement of the proceeding, Westpac has been taking a number of further steps to improve its approach to assessment of ML/TF risk. Enhancements undertaken or underway include developing a new product risk assessment and channel risk assessment methodology and updating the product and project risk assessment tool.
157 Further, as to transaction monitoring, prior to the commencement of the proceeding, Westpac undertook work to uplift its transaction monitoring program standard, completed in August 2018. Further, it consolidated responsibility for transaction monitoring controls with the appointment of a new Financial Crime Controls and Operations Officer in September 2019, with an additional dedicated Executive Manager for transaction monitoring who commenced in April 2020. Further, it extended child sexual exploitation transaction monitoring rules to non-LitePay channels. Further, it developed new detection scenarios to address gaps in the monitoring of high-risk products. It also delivered enhancements to its sanctions, terrorism financing and politically exposed persons screening processes.
158 Further, since the commencement of the proceeding, Westpac has undertaken further work to enhance its transaction monitoring systems and controls, which I do not need to detail save for one aspect. With respect to child exploitation risk specifically, Westpac has:
(a) extended its automated detection monitoring scenarios for child exploitation risk to SWIFT channel payments to a broader range of jurisdictions;
(b) amended its procedures so that where Westpac identifies a transaction that it determines it has a reasonable basis to believe is suspicious in relation to potential child exploitation material activity, a suspicious matter report must be lodged with the AUSTRAC CEO within 24 hours, rather than 72 hours, as required under s 41 of the Act; and
(c) made amendments to, and supplemented, its detection monitoring scenarios for child exploitation material risk to address newly published AUSTRAC and other guidance.
159 Further, as to IFTI reporting, in addition to the steps outlined above, on 1 May 2019, Westpac updated the regulatory reporting standard to include a requirement that divisions must ensure and be satisfied that there were processes and procedures in place at a group and/or divisional level to ensure that all transactions meeting the definition of an IFTI facilitated by that division were reported to the AUSTRAC CEO within the specified timeframes. This included a requirement that there were controls in place to periodically reconcile the number of IFTIs received and sent against the number of IFTI reports submitted to the AUSTRAC CEO.
160 Sixth, let me deal with breaches of s 36 of the Act concerning ongoing customer due diligence, none of which were the result of any deliberate intention to breach the Act. Westpac admits that it failed to conduct appropriate ongoing customer due diligence in relation to 262 customers whose account activity was consistent with indicators of the funding of child exploitation material.
161 At the time of the first contravention in November 2013, a contravention carried a maximum penalty of $17 million. This maximum penalty increased to $18 million on 1 August 2015 and to $21 million on 1 July 2017.
162 Westpac's contraventions of s 36 were serious for the following reasons.
163 Westpac's failure to conduct appropriate ongoing customer due diligence in relation to the 262 customers was systemic and occurred over a number of years. Moreover, this was in the context, as I have mentioned, that some guidance and methodology briefs on child exploitation material typologies had been available to Westpac at all times during the relevant period.
164 Further, given the serious nature of child exploitation material risks, it was and is important for Westpac and other reporting entities to ensure that they have appropriate risk-based controls for transaction monitoring and enhanced customer due diligence with respect to these risks.
165 Further, had Westpac appropriately monitored its customers in relation to child exploitation material, it may have identified activity indicative of child exploitation material sooner. Had this activity been identified sooner, it could have been reported to AUSTRAC and law enforcement sooner through suspicious matter reports. Further, had this activity been identified sooner, Westpac would have been in a position to undertake additional steps to identify, mitigate and manage the risks of ongoing child exploitation material. In some cases, Westpac could have reported customers to AUSTRAC a number of years earlier.
166 Further, Westpac failed to identify activity potentially indicative of child exploitation risks by failing to implement appropriate transaction monitoring detection scenarios. Three of the customers the subject of this proceeding had prior convictions relating to child exploitation offences. One of these customers has been arrested in relation to further child exploitation offences since the commencement of this proceeding. Other customers are being assessed further for possible investigations.
167 Now Westpac has terminated the transactional accounts of 12 of the 262 customers and placed a block on certain products which Westpac cannot immediately exit, such as credit cards or home loans with existing amounts owed to Westpac, or insurance products. Under these products, the only transactions the customers can enter into are to repay amounts owed to Westpac. Once the amount owed to Westpac has been repaid or the product term expires, the account or product will be terminated.
168 Further, since the commencement of the proceeding, Westpac has made a number of improvements to its enhanced customer due diligence process in relation to customers who have been identified in suspicious matter reports filed with AUSTRAC in relation to child exploitation material risk. Those improvements include reducing the maximum time for exit decisions to be reached and implemented in relation to customers in relation to whom a suspicious matter report has been filed in relation to child exploitation material risk. Further, they include blocking certain payments for customers the subject of an exit decision in relation to child exploitation material risk in the period between a suspicious matter report being filed and the customer account being closed. Further, they include conducting additional training for relevant staff in relation to identifying and monitoring for child exploitation material risk.