Objections based on allegedly deficient reasoning
20 The relevant principles to apply in respect of objections to expert evidence based on alleged deficiencies in the expert's reasoning are also relatively settled and well-known. The expert's reasoning must reveal the facts and assumptions upon which the opinion is based and expose how their specialised knowledge had been applied to those facts and assumptions so as to support the opinion: Makita at [85]. As noted in Dasreef Pty Ltd v Hawchar (2011) 243 CLR 588; [2011] HCA 21 at [37], however, those requirements can be met in "many, perhaps most, cases very quickly and easily" because the basis upon which it is said that the expert's opinion is based on his or her specialised knowledge will "require little explicit articulation or amplification once the witness has described his or her qualifications and experience, and has identified the subject matter about which the opinion is proffered".
21 As noted earlier, EFX objected to various parts of Mr Blundell's report on the basis that his reasoning was deficient and failed to sufficiently expose how his specialised knowledge had been applied to the facts and circumstances so as to support the opinion. EFX's submissions, however, ultimately focussed on three of Mr Blundell's answers which were said to provide the clearest examples of the alleged deficiencies.
22 The first example concerned one of Mr Blundell's answers to common question 3. Common question 3 is posed in respect of a number of specific representations made by EFX account managers to their customers. The first representation was as follows (at [8.1] of the report):
Account Manager: … I will give you all the details of the deal, okay? It contains 7,500 barrels of oil with a risk management, okay? And the potential profit is 45 US dollars - 45,000 US dollars, which is equal in Australian to approximately 60, 65 Aussie, okay?
23 Mr Blundell's answer to common question 3 in respect of that representation was as follows (at [8.2]-[8.5] of the report):
8.2 In my role I review clients' trading accounts and activities on a weekly basis. I review the clients' trading histories and note the profits and losses being made and on which underlying asset classes clients are trading, including oil. As part of my role, I am also required to be aware of activity in the underlying financial markets as a whole, so that I can see the effect that activity could have on client losses and potential client complaints. I do this daily by reviewing financial market news. Having been aware of the activity in oil markets over the past seven years in my view;
(a) although not impossible, it is very unlikely that this customer will generate the profit stated by the account manager in paragraph 8.1 in the short term (i.e. a few days); and
(b) over the longer term that level of profit may be made, however whilst the client is waiting for that level of profit all funds in the clients trading account are at risk should prices in the underlying market move against the client's position. Consequently, while the likelihood of the customer making the profit stated over the longer term is greater than in (a), it is still quite unlikely (by which I mean significantly less likely than not) that the profit will be made.
8.3 Oil CFDs are typically based on an underlying futures contract of 1,000 barrels per contract. As such for a CFD based on 7,500 barrels to generate profit of USD45,000 that would take a $6 per barrel price movement in the underlying price of oil (i.e. USD45,000 divided by 7,500 barrels). A $6 per barrel move in the underlying price of oil would be very unusual. Such a price movement in a single day would be an extreme event that I have only seen occurring at most once in a year. In my experience, typically oil prices move no more than a $1 in any given day.
8.4 Accordingly, a movement of $6 in the oil price would typically have to take place over a number of days. During that time there is a significant risk that the price of oil may not move in that direction to that degree or could move in the opposite direction to the position. Oil prices can fluctuate and prices only moving in a single direction over a number of days would be a very rare occurrence.
8.5 With any CFD position and due to the volatility often involved, it is very hard to make a prediction of the exact amount of profit to be made on any one position. By stating a set amount of profit to be earnt by the client, the Account Manager is setting an expectation for the client to earn at least that amount for which, in this instance, the prospect of earning that degree of profit is unrealistic.
24 EFX submitted that this reasoning was deficient because: it was based on Mr Blundell's review of "unidentified trading accounts" over a number of years; Mr Blundell does not adequately explain why it was "not impossible", though "very unlikely", that the customer would generate the profit stated by the account manager; none of Mr Blundell's reasoning was "based on anything explicable"; and Mr Blundell did not explain how the review of "financial market news" could inform his opinion.
25 It may be accepted that some of the alleged deficiencies identified by EFX may ultimately be seen to have a bearing on the cogency of Mr Blundell's opinion in respect of this question and the weight that can be given to that opinion. The reasoning is far from elaborate, though that may merely be a product of the simplicity of the representation in question. I am, however, unpersuaded that Mr Blundell's reasoning amounts to mere ipse dixit (cf Makita at [87]) or that any deficiencies in the reasoning are such as to render the opinion inadmissible.
26 In his answer, Mr Blundell sufficiently identified the facts or assumptions upon which his opinion was based. He also sufficiently exposed the general nature of the specialised knowledge, based on his training and experience, that he brought to bear in answering the question. The gravamen of Mr Blundell's reasoning is evidently that the customer was unlikely to achieve the profit referred to by the account manager because, to achieve that profit, the price of a barrel of oil, being the commodity underlying the CFD in question, would have had to increase by US$6. Mr Blundell's opinion was that such an increase over the course of a trading day would be an "extreme event". Mr Blundell also explained that he acquired the specialised knowledge he brought to bear in answering the question because, among other things, his responsibilities as compliance manager required him to "review clients' trading histories" and take note of the profits and losses that clients were making in respect of certain "underlying asset classes". He was also required to "be aware of activity in the underlying financial markets as a whole", including the market for oil.
27 EFX raised similar objections to Mr Blundell's answers in respect of other account manager representations relevant to common question 3, in particular the second representation (see [8.6] to [8.10]), the third representation (see [8.11] to [8.13]) and the fourth representation (see [8.14] to [8.17]). It is unnecessary to consider Mr Blundell's answers in respect of those representations in any detail. Suffice it to say that, as with the reasoning in respect of the first representation (at [8.2] to [8.5]), I am unpersuaded that any deficiencies or inadequacies in Mr Blundell's reasoning in those parts of his report are such as to render his expert opinion evidence inadmissible. The question of the weight that may appropriately be given to his opinion evidence in those and other parts of his report is another matter.
28 The final specific example of reasoning in Mr Blundell's report that EFX focussed on in its submissions concerned parts of Mr Blundell's reasoning in his answer to common question 11. Common question 11 asked Mr Blundell and Mr Dowd to identify "what steps would have been taken by a corporate authorised representative in the position of [EFX], acting reasonably" to, among other things, ensure that sales representatives and account managers were adequately trained and competent and complied with applicable financial services laws. Mr Blundell's first report contains a fairly lengthy answer to that question: see [16.1] to [16.26]. At various points in that answer Mr Blundell referred to what he and his company did to ensure that its account managers were adequately trained and competent. EFX submitted that Mr Blundell's reasoning in that regard suffered from the vice, identified in Australian Securities and Investments Commission v Vines (2003) 48 ACSR 291; [2003] NSWSC 1095, of simply equating his, or his company's practices, with what is acceptable industry practice.
29 While evidence from an appropriately qualified person as to what a reasonably competent and careful professional would do in stated circumstances may be admissible, evidence of an expert as to what he or she would do in stated circumstances is inadmissible: Vines at [31]. In some cases, however, there will be a "fine line" between the former admissible category of evidence and the latter inadmissible category: Vines at [32]. I am not persuaded that Mr Blundell's evidence falls into the latter category. He does not merely equate his or his company's practices with appropriate industry practices.
30 As has already been noted, at various parts of his reasoning concerning common question 11, Mr Blundell does refer to the procedures and practices adopted by him and his company. When read fairly and in the context of Mr Blundell's entire reasoning concerning common question 11, however, Mr Blundell's evidence can be seen to go well beyond simply saying what he would have done and therefore does not suffer from the vice identified in Vines. Rather, he addresses the objective industry standard that he considered was required in the circumstances - what a corporate authorised representative in EFX's position, acting reasonably, would have done - and then illustrates or emphasises the point by referring to what he or his company does, or would have done, in the relevant circumstances. He also refers to what he is aware his industry counterparts do, or would have done, in the circumstances.
31 To give but one example, part of Mr Blundell's answer to common question 11 was that a corporate authorised representative, acting reasonably, would have ensured that all of its sales representatives and account managers were adequately trained prior to speaking to a customer. Mr Blundell's reasoning in that regard included the following (at [16.7] to [16.10]):
16.7 A CAR in the position of EuropeFX, acting reasonably, would have also required its Reps and AMs to undertake compliance induction training from the Compliance department of the CAR. Compliance departments will typically conduct their own training to ensure all new Reps and AMs have an understanding of their obligations when providing financial services under an AFSL. In my experience working in financial services over the years, and following discussions with my counterparts in compliance roles in other companies, it is common practice when commencing employment at a new financial services provider, to be required to undertake compliance induction training.
16.8 A CAR in the position of EuropeFX, acting reasonably, would have conducted compliance training which would ensure that all Reps and AMs had a strong knowledge of the difference between general and personal financial product advice, including what can and cannot be said to clients in certain circumstances. Regulatory Guide 244: Giving information, general advice and scaled advice (RG244) (Issued December 2012 and provided as Annexure 5) provides ASIC's guidance regarding what may constitute general and personal advice.
16.9 In my organisation I am responsible for the provision of compliance induction training to all new staff prior to those staff speaking to customers. When providing the training I usually have a one-on-one session with the new staff member and discuss in depth the key factors that they need to understand. The main factors include ensuring that all conversations are balanced, that Reps and AMs always act in the best interests of the clients and, most importantly, that the new staff member understands the difference between general and personal advice, including providing examples of what can and cannot be said to customers, during the training session.
16.10 In my experience from being in the financial markets industry in a number of roles over the years, and following discussions with my peers, one-on-one compliance induction training is the industry standard. I find it to be particularly useful when discussing vitally important matters such as the differences between personal and general advice. One-on-one training also enables the compliance officer providing the training to be satisfied that the new employee has understood all of the training presented. A CAR in the position of EuropeFX, acting reasonably, would have required that its Reps and AMs have at least one one-on-one training session with a compliance officer as part of their compliance induction.
32 I am not persuaded that, in those and similar passages of his report, Mr Blundell was simply saying that, because he and his company act in a particular way, that was the industry standard. Rather, he identified the industry standard - what a reasonable corporate authorised representative does, or would do in the circumstances - and then illustrated the point by reference to his and his company's practices and procedures. I do not accept that such reasoning is impermissible or inadmissible.
33 I should finally note that, in its written submissions, EFX complained about the generality of some isolated passages of Mr Blundell's reasoning in his reports. Those complaints particularly concerned passages of Mr Blundell's reports where he referred to his knowledge of how other companies operating in the relevant derivatives markets conducted elements of their business, and where he referred to his engagement with his company's clients and his consideration of the clients' trading statements. When those parts of Mr Blundell's reports are read fairly and in the context of the reports as a whole, I am not persuaded that they disclose any deficiencies which render any material parts of the reports inadmissible.