EuropeFX's third party service providers
49 As has already been noted, EuropeFX's arguments in opposition to ASIC's application ultimately relied heavily on its contention that any documents relating to clients who were not Known Complainants were not relevantly in its possession. Rather, those documents were said to be in the possession of various overseas entities who it was claimed had provided services to EuropeFX in the conduct of its business. It was also contended that EuropeFX was unable to compel those third party service providers to produce documents which were in their possession.
50 Putting to one side the legal question of the meaning of "possession", which will be addressed shortly, the evidence adduced by EuropeFX concerning the possession of relevant documents by third party service providers was scant and somewhat unsatisfactory. The main difficulty or deficiency was that EuropeFX did not adduce any evidence from its director, Mr Sasso. Much of the evidence it sought to adduce in respect of this issue through Ms Moore was excluded on the basis that it was inadmissible hearsay. The evidence that remained was essentially documentary. As will be seen, in the absence of evidence from Mr Sasso, or any other officer or employee of EuropeFX, much of that correspondence was open to be seen as somewhat contrived, self-serving and deserving of limited weight.
51 Following is a short summary of the evidence relating to the third party service providers.
52 On 26 August 2019, EuropeFX and a company called MaxiFlex Limited executed a document entitled "Services Agreement". MaxiFlex was a company apparently incorporated in Cyprus. While there was no evidence about the relationship between EuropeFX and MaxiFlex, it appeared to be common ground that MaxiFlex was EuropeFX's parent company. In those circumstances, it might be seen as somewhat unusual that the Services Agreement provided that MaxiFlex would provide services to EuropeFX. In any event, those services were extensive and appeared to involve EuropeFX effectively outsourcing the conduct of its entire operation to MaxiFlex. The relevant services to be provided by MaxiFlex included: "Back office services", which included all "administrative related services" including "settlements, clearances, record maintenance and clients relations issues resolution"; "Dealing services", which included "control and manage the trading risk of [EuropeFX]"; "Support services", which included "Technical support to the Company's clients"; "Marketing services"; "Technology / IT services"; "Billing services"; and "Sales services". There was no express term in the Services Agreement which dealt with the ownership, possession, custody or control of documents created or received pursuant to, or in pursuance of, the Services Agreement.
53 Ms Moore's evidence was that "[i]n January 2020, MaxiFlex confirmed with EuropeFX that they will commence the retrieval of books responsive to the Notice". It was also Ms Moore's understanding that "because of EuropeFX's arrangements with MaxiFlex, in relation to managing the services provided by third parties, MaxiFlex was asked to contact" certain entities "to enquire as to documents held by them which might be responsible to the Notice". Those entities were said to be XYX Media Technologies Ltd, Affilimedia Global Ltd; Antelope Systems Limited, E.M. Coperato Ltd, BAFF Affiliate Networks Limited, Bolacom Limited and Global Win Solutions Ltd. Ms Moore referred to those entitles collectively as the "Providers".
54 The basis of Ms Moore's understanding about those arrangements between EuropeFX and MaxiFlex was not explained or elucidated. The arrangement was not reflected in the terms of the agreement between EuropeFX and MaxiFlex, which, as noted earlier, suggested that MaxiFlex itself would provide certain extensive services to EuropeFX. There was nothing in the agreement to suggest that MaxiFlex would in turn outsource those services and then "manage" the services provided by those other "providers". In any event, Ms Moore also stated, again presumably based on her unexplained understanding, that "EuropeFX requested MaxiFlex to ask Providers for information and documents in relation to only Known Complainants for categories 4 to 10 and 14 of the Notice". Needless to say, the critical point is that the request was only in respect of documents relating to Known Complainants.
55 It would seem that EuropeFX's request for MaxiFlex to contact the Providers in relation to the provision of documents relating to Known Complainants was not met with any resistance. Ms Moore's evidence was that "EuropeFX received tranches of the requested documents from MaxiFlex between February and March 2020 and again in May 2020". It would thus appear that, at least as at May 2020, there were no apparent difficulties in EuropeFX being able to obtain, apparently through MaxiFlex, copies of documents responsive to the Notice which were in the physical possession of the Providers. There was no suggestion that the Providers had refused to provide the documents if they were not paid to do so.
56 While it was Ms Moore's understanding that MaxiFlex somehow managed the services that were provided by the Providers, there was also documentary evidence which suggested that EuropeFX had entered into contracts with the Providers directly. There was, however, no evidence from Mr Sasso, or any other officer or employee of EuropeFX, about the circumstances in which those contracts had been entered into or how the services supposedly provided pursuant to them were actually provided. In any event, following is a short summary of those agreements.
57 On 1 July 2018, EuropeFX entered into what was called an "Affiliate Agreement" with Affilimedia, a company apparently incorporated in Belize. The general effect of that agreement was that Affilimedia would use its "best efforts and devote reasonable amounts of [its] time, personnel and resources for the purpose of referring potential Customers to" a website operated by EuropeFX or "any of its related entities".
58 On 4 May 2018, EuropeFX and Antelope, a company said to be incorporated in Cyprus, executed a document titled "Service Agreement Terms and Conditions". The general effect of that agreement was that Antelope granted EuropeFX the "right and licence" to access certain software. The software was said to relate to "the business of operating an online financial trading brokerage". It is worth noting that the agreement provided that, upon termination, Antelope would return to EuropeFX "all or any part of the Personally Identifiable Information in its possession". On 26 January 2020, EuropeFX and Antelope executed an "Addendum to Service Agreement (Addendum)" the effect of which appeared to be to extend the term of the original agreement for 12 months from 26 January 2020.
59 On 17 October 2018, EuropeFX and BAFF, a company said to be incorporated in Cyprus, executed a document titled "This Marketing Technology Platform Service Agreement Terms and Condition". The general effect of that agreement was that BAFF granted EuropeFX the "right and licence" to access a "Platform", which was said to be a "state of an art-web based platform [sic]", as well as certain "Products" and "Services" which were somehow related to that platform.
60 Ms Moore's affidavit annexed a document titled "Services Agreement" which purported to be an agreement between EuropeFX and Coperato, a company said to be based in Haifa, Israel. The copy of that document which was in evidence had not been executed by EuropeFX. It would also not be unfair to say that the document was rather poorly drafted. In any event, the agreement appeared to provide, in general terms, that Coperato would provide certain services to EuropeFX. Those services appeared to be "Switchboard package in Cloud", "Connection of the telephones to the Switchboard", "Purchase of access numbers", "Creation of account in the management system" and "Support during the setting up process and ongoing".
61 On 1 September 2019, EuropeFX and Global Win, a company said to be incorporated in Belize, executed a document titled "Agreement for the Provision of Services". The general effect of that agreement was that Global Win would provide certain services to EuropeFX. Those services were said to be "[c]onsulting and/or marketing and/or sales services which include providing services via telephone and e-mail to [EuropeFX] and/or its customers which will solely serve for the purposes of optimising [EuropeFX's] business performance". The agreement provided that upon termination of the agreement, Global Win would, amongst other things, "hand over in an orderly manner according to a procedure to be determined, the documents and matters under her care to whomever [EuropeFX] shall determine".
62 On 1 January 2019, EuropeFX and XYX, a company whose registered office was said to be in Tel-Aviv, Israel, executed a document titled "Services Agreement". The general effect of that agreement was that XYX would provide certain services to EuropeFX. Those services were said to be "call centre services - sales services". The agreement provided that, upon termination, XYX "shall return" to EuropeFX "all Information, including all records, products and samples received, and any copies thereof, as well as any notes, memoranda or other writings or documentation which contain or pertain to the Information or any portion thereof".
63 On 18 and 24 April 2019, EuropeFX and Bolacom, a company that was said to be incorporated in Cyprus, executed a document titled "Services Agreement". The general effect of that agreement was that Bolacom would provide certain services to EuropeFX. Those services were particularised in terms which were almost identical to the particulars of the services that were to be supplied to EuropeFX under the terms of the Services Agreement between EuropeFX and MaxiFlex .
64 The overall effect of the agreements between EuropeFX and the Providers appeared to be that, despite its supposed agreement with MaxiFlex, EuropeFX had effectively outsourced all its operations directly to the Providers. While EuropeFX supposedly conducted a financial services business as a corporate authorised representative of the holder of an Australian financial services licence, according to these agreements virtually everything that it did was done by companies located in Cyprus, Belize and Israel. One wonders if its clients knew that.
65 In any event, Ms Moore's evidence was that on 6 May 2020, Mr Sasso sent letters by email to each of the Providers and MaxiFlex. Those letters requested the Providers to provide information about what documents they had in their possession on behalf of EuropeFX. The letters were annexed to Ms Moore's affidavit. So too were the responses to those letters which were apparently received by Mr Sasso, though, as noted earlier, Mr Sasso was not called to give evidence. Following is a brief summary of those responses as recorded in the documentary evidence.
66 A letter supposedly sent by XYX stated that it did not have in its "possession, custody or control any documents" for, or on behalf of, EuropeFX. It was also noted that "[a]s per the Services Agreement between us, all such documents are retained by third party service providers (such as CRM, IT providers)". That was a curious statement given that the agreement contained no such provision.
67 A letter supposedly from BAFF dated 11 May 2020 stated that BAFF had "no information which is related to you or your clients in our possession". That too was a somewhat curious statement. It was not suggested that BAFF had returned all documents or records which had been in its possession as a result of its provision of a "platform" to EuropeFX pursuant to the agreement. It follows that, despite the existence of the agreement, BAFF apparently had no information whatsoever relating to EuropeFX. One wonders, in those circumstances, exactly what EuropeFX received for the substantial fees it paid to BAFF, supposedly for its use of the platform.
68 A similar response was received from Global Win. That company simply stated that it did not "possess any information related to [EuropeFX] or customers". Again, one wonders exactly what Global Win did for the substantial fees that were payable and presumably paid to it by EuropeFX if it held "no information" concerning EuropeFX or its customers. Mr Sasso did not give any evidence to explain that curiosity.
69 MaxiFlex's response to Mr Sasso's letter was somewhat more expansive. MaxiFlex confirmed that it had access, in its capacity as administrator of the servers used by EuropeFX, to all email correspondence between EuropeFX's representatives and its clients. It was estimated that the "volume" of all such emails was 400 gigabytes. MaxiFlex also said that it had access to a server owned by USG on which the trading history of EuropeFX's clients was recorded. It was estimated that there may be upwards of 14,000 documents which fell within that description stored on the server. Finally, MaxiFlex suggested in its letter that, perhaps surprisingly, it would be necessary to extract manually the emails between EuropeFX's representatives and its clients from its server and similarly manually extract the trading histories of EuropeFX's clients from USG's server. Perhaps even more surprisingly, given that it was supposedly EuropeFX's parent company, it was suggested that MaxiFlex would require EuropeFX to pay €100 per hour for the time taken by its staff to extract manually the relevant documents from the respective servers. The basis upon which it was supposedly able to levy that charge was not explained.
70 It would seem that Mr Sasso may also have been surprised by MaxiFlex's suggestion that it would have to extract manually EuropeFX's emails from its server and would charge for that service. He subsequently sent a letter to MaxiFlex asking it to send EuropeFX the "full set of … email data" so that EuropeFX could "run targeted searches using technology available to it to retrieve the relevant emails". No reply had been received to that request, at least as far as Ms Moore was aware, as at the date she swore her affidavit.
71 Antelope responded to Mr Sasso's letter by letter dated 12 May 2020. It stated that it held the following types of documents on behalf of EuropeFX: the financial questionnaire which was completed by EuropeFX's clients upon registration; the "KYC" [Know Your Client] documents provided by EuropeFX's clients; and the "personal information" of EuropeFX's clients. Antelope also asserted that it would take "around 400 hours … to manually extract, analyse, prepare, run quality control tests on the Documents, and then sort and copy the Documents in to a new server". Exactly why Antelope considered that it needed to do all those things, why it was necessary for it to do them manually and why it would supposedly take 400 hours was not explained. Also not explained was the basis of Antelope's assertion that it was somehow entitled to charge EuropeFX €120 per hour to give it back its documents. It did not, for example, point to any provision of its agreement with EuropeFX which entitled it to charge anything for doing so.
72 Mr Sasso sent a further letter to Antelope concerning the nature of the relevant data held by it. He did not, however, question the basis upon which Antelope asserted that it was able to charge €120 per hour to retrieve its documents, or why it had to do that task manually or why it would supposedly take 400 hours. Instead, he queried whether Antelope would require EuropeFX to pay an outstanding invoice prior to "processing" its request. That "Dorothy Dixer" provoked a fairly predictable response from Antelope. Not only did Antelope say that it required its previous invoice to be paid, it asserted that EuropeFX was in breach of the agreement and threatened legal action.
73 Bolacom replied to Mr Sasso's letter by email sent on 11 May 2020. In that email, a person named "Stamatis" advised that Bolacom was "not in possession of any documents that belong or contain any information that is related to [EuropeFX]". It was also suggested that "all of the services that were provided by [Bolacom] were transferred to Maxiflex LTD".
74 Ms Moore's evidence was that she had been informed by Mr Sasso and believed that he had not received any response from Coperato or Affilimedia.
75 Ms Moore herself provided some evidence concerning her estimate of the cost to EuropeFX of producing further documents in accordance with the Notice. It is unnecessary, for present purposes, to delve into the detail of that evidence. It suffices to note that Ms Moore had calculated the amount demanded by and supposedly payable to the Providers, presumably based on the correspondence received by Mr Sasso from the Providers, as totalling approximately $700,000. Added to that was the costs of retaining an "e-Discovery" provider, which was estimated at approximately $30,000 for the first month and $5,000 each month thereafter for "hosting charges". Ms Moore also estimated that the additional costs of reviewing the data, presumably by solicitors or other employees of her firm, would "far exceed" the $130,000 incurred by EuropeFX in respect of the documents produced thus far.