The substantive proceedings and key evidence in this application
5 The substantive proceedings brought against the respondent arise from it being the provider of vocational education courses which were eligible for Commonwealth funding by way of student loans under the Higher Education Support Act 2003 (Cth). The applicants allege that the respondent engaged in conduct in connection with the supply of those courses to consumers that was unconscionable and misleading or deceptive, or likely to mislead or deceive, in contravention of ss 18, 21 and 29(1) of the federal version of the Australian Consumer Law (ACL), which is in schedule 2 to the Competition and Consumer Act 2010 (Cth). Payments were made to the respondent, pursuant to the loans scheme, in excess of $210 million, although the sums in dispute are some subset of that amount.
6 It is convenient to reproduce and adopt for the purposes of this application the succinct summary of the loans scheme provided by Perry J in Australian Competition and Consumer Commission v Phoenix Institute of Australia Pty Ltd (Subject to Deed of Company Arrangement) [2016] FCA 1246; (2016) 116 ACSR 353. While that decision is the subject of an appeal to the Full Court with judgment reserved, I am not aware of any challenge to the characterisation her Honour gave to the scheme, and in any event it appears to conform with the burden of submissions before me, and my own reading of the provisions. The references to the respondent in that case, Phoenix, may be read as having the same application to the respondent in this case. Her Honour said:
3. BACKGROUND
3.1 The VET FEE-HELP assistance scheme
11 Under the Higher Education Support Act 2003 (Cth) (the Higher Education Support Act), an eligible student who enrolled in one or more of the Phoenix courses and satisfied the criteria in cl 43 of Sch 1A to the Higher Education Support Act was entitled to a Commonwealth student loan known as 'VET FEE-HELP'. By virtue of cl 55 of Sch 1A to the Higher Education Support Act, the amount of any such loan was paid directly to the provider of vocational education and training (VET) courses in discharge of the student's liability to pay the VET tuition fees. As such, under the scheme a student entitled to a VET FEE-HELP loan incurred a debt to the Commonwealth for each unit of study in which she or he was enrolled (s 137-18(1) and (3), Higher Education Support Act). The debt amounted to 120% of the loan (s 137-18(2), Higher Education Support Act) and the student was liable to repay the debt even if she or he did not complete the course. However, the student would become liable to repay the debt only when her or his income exceeded the minimum income threshold (being $53,354 in the period 1 July 2014 to 30 June 2015).
12 In addition, under cl 61 of Sch 1A, the Secretary may determine that an advance is to be made to a VET provider of an amount "expected to become payable under a provision of this Schedule to the provider". However, under cl 61(1A), the Secretary had power to vary or revoke a determination that an advance be made if satisfied that the provider had not complied with Sch 1A and the regulations, having regard to matters specified in cl 61(1B). Furthermore, under cl 61(2), if the advance exceeds the amount that becomes payable, an amount equal to the excess may be deducted from any amount that is payable or to be paid or recovered by the Commonwealth from the provider as a debt due to the Commonwealth.
7 The provisions in the Higher Education Support Act for auditing for compliance with the requirements of the loan scheme are contained in cl 26 of Schedule 1A of that Act as follows (the term "VET provider" marked with an asterisk being defined in Schedule 1):
(1) The Minister may require a *VET provider to be audited:
(a) about compliance with any or all of the following requirements:
(i) the *VET financial viability requirements;
(ii) the *VET fairness requirements;
(iii) the *VET compliance requirements;
(iv) the *VET fee requirements;
(v) other requirements for VET quality and accountability set out in the *VET Guidelines; or
(b) about any or all of the following matters relating to *VET courses of study provided by the VET provider:
(i) …
(ii) the veracity of enrolments in those courses of students who receive VET FEE-HELP assistance for VET units of study forming part of those courses;
…
…
(2) The audit must be conducted:
(a) by a body determined in writing by the Minister; and
(b) at such time or times, and in such manner, as the Minister requires.
…
(3) The provider must:
(a) fully co-operate with the auditing body in the course of its audit; and
(b) pay to the auditing body any charges payable for such an audit.
…
8 An audit of the respondent is presently underway in respect of the 2015 and 2016 years.
9 It is convenient to adopt the global summary of the applicants' case contained in their written submissions in support of this application. The applicants allege that:
(1) From 1 May 2013, the respondent began to offer, sell and market online courses to students living in low socio-economic communities across Australia, including in rural towns, remote communities and communities with significant indigenous populations. Each course cost at least $12,000 (an amount that is disputed) and many students were enrolled in two courses.
(2) At all times, an eligible student who enrolled in one or more of the respondent's courses was entitled to a Commonwealth student loan (called VET FEE-HELP). The loan was not paid by the Commonwealth to the student, but paid directly to the respondent in discharge of the student's liability to pay course fees.
(3) A student entitled to a loan will incur a debt to the Commonwealth for each unit of study in which he or she is enrolled. The debt amounts to 120% of the loan. The student is liable to repay the debt even if he or she does not complete the course. Repayments are only required when a minimum income threshold is met, which in the period from 1 July 2014 to 30 June 2015 was $53,345.
(4) Most of the students who enrolled in one or more of the respondent's courses applied for and obtained a loan.
(5) The respondent, via contractors, deliberately recruited students who were unlikely to complete, or even begin, its courses and did not explain to most students the nature of their loan obligations if they enrolled in a course. The applicants' case is that most of the students did not know that they are incurring a debt to the Commonwealth or when that debt would have to be repaid.
10 The case brought by the applicants seeks to rely upon the ability of the ACCC to bring an unconscionable conduct case based upon a "system of conduct or pattern of behaviour, whether or not a particular individual is identified as having been disadvantaged by the conduct or behaviour": see s 21(4)(b) of the ACL. To that end, the applicants bring an important aspect of their case on what amounts to a representative basis to prove a system of conduct or pattern of behaviour, relying upon a very small percentage of the total number of students enrolled in the respondent's courses. Even if the number of student witnesses dramatically increases from the present, it will still be a number well below 100 and perhaps well below 50, as against enrolments in 2013 and 2014 in excess of 8,000, out of a total enrolment of some 16,000.
11 It may be observed that there are inherent difficulties in the applicants seeking to establish an overall system of conduct or pattern of behaviour based upon a relatively small sample of the alleged contravening conduct. A clear and sound evidentiary and legal basis is required before the conduct of a sample can safely form the basis of a conclusion that it is sufficient, and in particular, sufficiently representative, to prove the existence of an overall system or pattern applicable to the balance of the activities of a respondent. Such a case has been run by the ACCC previously and is the subject of a reserved judgment, the contents of which are likely to be informative on this topic.
12 The expert relied upon by the applicants unfortunately died earlier this year. The Court was also informed that the applicants are also endeavouring to expand the pool of student witnesses.
13 The system of conduct or pattern of behaviour case is not central for all aspects of the relief sought by the applicants, such as the declarations and pecuniary penalties (although perhaps relevant to quantum if that point were to be reached), but it is indispensable for a key aspect of the relief sought by the applicants in respect of any wider pool of students beyond the relatively few being brought forward as witnesses. The decision for leave does not entail either endorsement or disapproval of this aspect of the applicants' case: as noted above, such a case has already gone to trial and awaits judgment. In any event, such a conclusion falls beyond the scope of the present adjudication. Such a case is both conceptually possible and contemplated by the ACL. It is sufficiently viable conceptually for the purposes of consideration of leave to endeavour to prosecute such a case. Whether such a case should go to trial and ultimately succeed is a matter for determination by way of the ordinary processes of the Court, in common with any other case litigated. A decision to grant leave does not preclude the respondent from advancing any other procedural remedies available to it in the course of the proceedings, with all the usual hurdles and risks, including as to costs.
14 Because the respondent is now in liquidation, the applicants no longer seek an injunction that the contravening conduct cease, compliance program orders or publication orders as provided for under ss 232, 246(2)(b)(i) and 246(2)(d) of the ACL respectively. The ACCC continues to seek pecuniary penalties under s 224 of the ACL. Both applicants seek declarations of contravention, of engaging in unconscionable conduct, and costs. To that point, the controversy is one of timing, with the liquidators asserting that there is no urgency in the obtaining of that relief given that the respondent is no longer trading and is no longer an authorised education provider.
15 In reliance on the system of conduct or pattern of behaviour aspect of their case referred to above, the applicants also seek injunctions requiring the respondent to refund the student loan payments previously paid by the Commonwealth, a declaration as to enrolment agreements being void, and a declaration as to agreements between consumers and the Commonwealth being void, under s 239 of the ACL. Section 239(1) permits this Court to make such orders beyond damages as considered appropriate. If such declaratory relief was granted, it would have the effect of extinguishing the student loan debts to which it applied, freeing those students from any liability to repay the Commonwealth. The relief is sought subject to certain triggers apparently designed to ensure that students who successfully completed the respondent's courses are excluded unless they were in some way relevantly misled.
16 An important feature of the applicants' case is that the conduct and representations upon which it relies are not alleged to have been made by employees of the respondent, but rather by individual service providers contracted to enrol students in the respondent's courses in return for a commission payment. The respondent admits the formal aspects of the scheme by way of an amended response to the applicants' concise statement. However, it denies that it engaged in any system of conduct or pattern of behaviour for marketing to and enrolling students that was unconscionable, that it engaged in conduct that was misleading or deceptive, that the individual service providers contracted by it to enrol students were its agents or sub-agents, or that any of the representative students relied upon by the applicants had suffered loss or damage by reason of the conduct alleged.
17 The respondent denies that the Commonwealth is entitled to be repaid the as yet unquantified amounts referred to in the applicants' concise statement, but on present indications the applicants will likely be seeking findings of liability, if not immediate enforcement, amounting to many millions of dollars.
18 It is apparent that the proposed proceedings will require resolution of whether or not the conduct alleged to be carried out by the individual service providers contracted by the respondent in fact occurred, whether it occurred in a significant number of instances, and, for the broader relief, whether it constituted a pattern of behaviour having the features relied upon by the applicants. If each of those things is established, there will be live questions as to whether responsibility for that conduct can be sheeted home to the respondent, especially given the denial of any agency relationship. A collateral but highly important issue concerns the structure of the Commonwealth loan scheme and whether it, in effect, simply allows outcomes for individual consumers of the kind alleged to have taken place because of its particular provisions and apparent design features.
19 On any view, there is a myriad of complicated factual and legal issues that will require resolution. The applicants did not dispute evidence relied upon by the respondent to the effect that its own costs in defending the proceedings were likely to be a very substantial problem, probably in excess of $1 million, even before consideration is given to any adverse costs orders that may be made.
20 A further complication arises from the way in which the loans scheme allowed education providers to claim for and be paid upon the basis of estimates, which were then the subject of reconciliation against final student loan entitlements. That in turn usually requires a determination of valid enrolments of some kind. At the end of the reconciliation process, the education provider might be entitled to additional payment due to underestimating enrolments or it may have been overpaid. If an overpayment had taken place, that could be offset against future payments, or it could be sought to be recovered by the Commonwealth. At the time of hearing this application, there was an audit process taking place in order to reconcile the last advance payments against enrolments. In the correspondence in evidence, the liquidators express doubt that the absence of a student being bona fide is any impediment to the prior payment of loan moneys to the respondent being lawful and therefore passing muster for audit and reconciliation purposes, due to the structure and terms of the legislation. Whether directly or collaterally, that may be an issue falling for determination in these proceedings.
21 As relevant to the principles and submissions discussed below, the following should also be noted:
(1) much of the relief sought by the applicants cannot be the subject of lodgement as a proof of debt in the liquidation (namely declarations, injunctions and civil penalties), which is an important consideration because that usual form of relief is to that extent not available without leave;
(2) while the audit and reconciliation process presently remains underway, there is no suggestion of any multiplicity of any other actions - the only other form of litigation that is possibly in contemplation concerns judicial review proceedings on issues of construction and application of the Higher Education Support Act in relation to the audit and reconciliation process underway, especially in relation to the issue raised by the liquidators of the need for students to be shown to be bona fide;
(3) while neither party placed any weight on the composition of the creditors, it is relevant that approximately 98% of all unsecured debts referred to in the liquidators' evidence are owed to Commonwealth entities, which is at least a relevant consideration, although clearly not determinative - the prejudice to the remaining unsecured creditors remains and is undeniably significant;
(4) these proceedings are not between competing commercial interests, but involve matters of public interest of the kind averted to in the authorities discussed below;
(5) the proceedings are not significantly advanced, although limited weight can be given to this factor because the liquidators took steps to delay their progress six months ago by successfully postponing the hearing of this application to permit more time to consider the position of the company;
(6) the assets available to the liquidators are quite meagre and are likely to be fully dissipated by the proceedings if they are permitted to continue, which is likely to eliminate any prospect of a return to the unsecured creditors;
(7) the respondent paid a dividend of some $34 million to its owner corporation, which money has been voluntarily held without dissipation - it is unclear whether any of that money will be able to be recovered and made available to creditors, or whether the continuation of these proceedings will help or hinder the prospect of that occurring; and
(8) the owner corporation in receipt of the dividend of about $34 million has offered to fund the liquidators' defence of these proceedings, capped at $2 million, which the liquidators say is not enough and is subject to conditions that the liquidators are not presently willing to accept, especially as to that quantum.