Background
9 AustCorp is a specialist recruitment business which services its clients by sourcing and providing candidates for recruitment, whether by way of permanent employment or under "labour hire", in different industry sectors. Its business is divided into specialist recruitment divisions, one of which is Nursing and Aged Care. This division is AustCorp's largest portfolio based on revenue and profit.
10 AustCorp employs recruitment consultants who act as intermediaries between AustCorp's clients and the candidates seeking placement with those clients. AustCorp employs (what Mr Harrison called) "360 recruitment consultants", meaning consultants that have knowledge of the full "briefing lifecyle" with respect to the engagement of appropriate candidates for a particular client. Mr Harrison's evidence is that recruitment consultants with experience in a particular industry can provide a competitive advantage to their employer where they have client relationships and knowledge of clients' business requirements.
11 Ms Callaghan commenced employment with AustCorp under an Employment Agreement in the form of a letter dated 2 September 2019. She was employed in the position of Senior Consultant in AustCorp's Nursing and Aged Care Division. Ms Callaghan had no prior experience working in the Australian aged care sector prior to commencing this employment.
12 The Employment Agreement stated:
…
In carrying out your duties under this agreement, you are expected to develop good professional relationships with clients, potential clients and candidates. In developing close contacts with clients and potential clients, you will have an intimate knowledge of the business affairs and interests of those clients. The Firm is entitled to the benefit of such contacts, relationships and knowledge. The terms of this agreement provide that you may not exploit them for the benefit of any other person or company or for your benefit during and after the employment. You will also be expected to appreciate the skills and knowledge of candidates, whether for on-hire or for specific positions.
…
13 In relation to the performance of her duties and obligations of good faith, the Employment Agreement provided (amongst other things) that Ms Callaghan must not:
… during or after [her] employment divulge any information about the business affairs or trade secrets of the Firm in circumstances in which it could be expected to harm the interests of the Firm.
14 In relation to confidentiality, the Employment Agreement provided:
You will understand the Firm is concerned to protect its sensitive and confidential information, its property and reputation. The Firm also has professional responsibilities and obligations owed to its clients. In order to ensure the Firm correctly protects these, the Firm asks you to sign the attached Confidentiality Undertaking in Annexure A.
15 Annexure A to the Employment Agreement is a document titled "Confidentiality Agreement". The document defines "Confidential Information" as "all confidential information and trade secrets of the Firm". It then lists various items of information. The information includes:
(b) any information relating to the business affairs, accounts, marketing plans, prospects, research, management or finances of the Firm and any databases, data surveys, customer lists, specifications, drawings, records, reports, software, any source information obtained or paid for by the Firm or other documents, material or other information whether in writing or otherwise concerning the Firm; and
…
(d) any information whether in writing or otherwise relating to Candidates for employment positions with Clients of the Firm and any documents or material concerning such candidates including, but not limited to, application forms, resumes, contact records, addresses and contact numbers. …
16 The Employment Agreement also contained the following restraint:
During your employment with the Firm, you will have access to the clients of the Firm. It is expected that you will develop a close professional relationship with many clients of the Firm and have information about their business affairs and that you will assist in marketing the services of the Firm and expanding its client base. The professional relationship between you and the clients of the Firm is therefore a result of your employment with the Firm. You will also know of aspects of the business affairs of the Firm which are not generally known by the public. As a result, on leaving the employment of the Firm you may be in a position to cause harm to the legitimate business interests of the Firm. Accordingly, in entering into this agreement for your employment with the Firm you covenant and agree that on the termination of your employment for any reason whatsoever you will not approach or solicit the business of any person who or which has been a client of the Firm during the last 2 years of your employment with the Firm for any purpose whatsoever which competes with the business of the Firm.
These restrictions will continue for a period of 12 months from the date of the termination of your employment with the Firm; and In entering into this agreement you agree that these restrictions are reasonable and that damages alone would be an insufficient remedy for any breach by you of these restrictions and you agree that the Firm will be entitled to obtain interim and final orders restraining you from any breach of these obligations in addition to any orders which any court may make for any other remedy including payment of damages.
17 AustCorp draws attention to that part of the restraint that records the covenant that Ms Callaghan not approach or solicit the business of those who have been clients of AustCorp for the last two years of her employment. This covenant is expressed to operate for a period of 12 months from the date of termination of Ms Callaghan's employment.
18 According to Mr Harrison, Ms Callaghan knew how to develop client relationships. He says that Ms Callaghan performed well in her role and that, due to her strong performance as a recruitment consultant, she was promoted to the position of Team (or Division) Manager in the Nursing Aged Care sector with effect from 15 May 2021. In this position, Ms Callaghan was the most senior team member in the Aged Care sector of the business. Mr Harrison observed her to be proactive in terms of contacting clients, identifying and analysing market pay rates and conditions, marketing candidates to clients, and building AustCorp's database of candidates for the Nursing and Aged Care Division.
19 Mr Harrison's says that, during her employment, Ms Callaghan had access to AustCorp's confidential information relating to:
(a) AustCorp's business affairs, accounts, marketing plans, training material of clients, training information on roles, training material for recruitment within the Nursing and Aged Care Division;
(b) material concerning candidates or potential candidates for employment, including databases and candidate lists;
(c) material concerning clients or potential clients, including client lists, directories, pay rates for clients' job vacancies, and position descriptions;
(d) the identity of candidates or potential candidates, and material concerning candidates or potential candidates including application forms, resumes, contact records, addresses and contact numbers, and compliance documents (for example, driver's licences and qualifications); and
(e) tenders or proposals made or to be made by AustCorp to its clients or potential clients.
20 Mr Harrison's says that Ms Callaghan was authorised to use AustCorp's confidential information in connection with her employment. She was not authorised, however, to use that information in any other manner.
21 Prior to the commencement of Ms Callaghan's employment, AustCorp had a number of clients in its Nursing and Aged Care Division, including Royal Freemasons' Benevolent Institution (RFBI); Bupa Aged Care Australia Pty Ltd (Bupa); St Andrews Village Ballina Ltd (St Andrews Village); and Uniting (NSW/ACT) (Uniting). According to Mr Harrison, these are AustCorp's key clients in the Aged Care sector.
22 In the period November 2019 to November 2021 (the last two years of her employment with AustCorp), Ms Callaghan had dealings with these key clients. She was AustCorp's "key contact" for them. According to Mr Harrison, Ms Callaghan had a high degree of responsibility and autonomy in her role during this period and was "largely unsupervised" in her dealings with them.
23 Mr Harrison says that the confidential material to which I have referred is critical to AustCorp's business. Mr Harrison believes that this material, if disclosed to a competitor, could be used, for example, to undercut AustCorp's fee proposals, or to use AustCorp's information on candidates to be used for a competitor's clients.
24 On 15 November 2021, Ms Callaghan resigned from her employment with AustCorp. She gave two weeks' written notice. Her employment finished on 26 November 2021. On that day, Mr Harrison arranged for correspondence to be sent to Ms Callaghan reminding her of her post-employment obligations under the Employment Agreement.
25 Mr Harrison's evidence is that on 30 November 2021 he became aware that Lead Group was advertising positions in the Aged Care sector on seek.com.au. He observed that 18 advertisements had been placed on that day for various nursing positions in the sector. Mr Harrison believes that all the advertised roles were for Bupa.
26 Mr Harrison says that, up to this time, Lead Group did not have an Aged Care business division. According to Mr Harrison, two weeks prior to Ms Callaghan ceasing employment, and after she had given her written resignation, Lead Group updated its website to include a new Nursing and Aged Care division. Mr Harrison also points to the fact that the placement of the advertisements coincided with the commencement of Ms Callaghan's employment with Lead Group.
27 Mr Harrison says that, after becoming aware of the advertisements, he conducted a search for other advertisements posted by Lead Group at the time. He says that it is his usual practice to carry out Google searches of competitor recruitment agencies and former employees to "keep abreast of the industry".
28 Mr Harrison's searches informed him of two job advertisements placed on seek.com.au by a "private advertiser". The advertisements listed Ms Callaghan as the "contact" with what appears to be a Lead Group email address.
29 Mr Harrison's evidence is that the jobs advertised in these advertisements were for the same roles that AustCorp was advertising for its own Aged Care clients in respect of whom Ms Callaghan had been the key contact at AustCorp. Having regard to the position titles, locations of employment, and salary packages advertised, Mr Harrison concludes that the employment advertised was for the same roles that AustCorp was working on for Bupa at its Pottsville and Central Coast facilities.
30 In correspondence passing between AustCorp's former solicitors and Ms Callaghan's solicitors, AustCorp's solicitors informed Ms Callaghan's solicitors that it had come to AustCorp's attention that Ms Callaghan had:
(a) made contact with the New South Wales General Manager of Recruitment for Bupa in relation to their staffing requirements;
(b) advertised employment opportunities with "Lead Group Healthcare" for a role within a residential aged care facility; and
(c) offered candidates on behalf of Lead Group to Bupa for this residential aged care facility.
31 In response, Ms Callaghan's solicitors confirmed that there had been contact between Ms Callaghan and Bupa, but said that it was Bupa that had approached Ms Callaghan with a request that she perform work on the basis that AustCorp had been unable to provide services to Bupa.
32 Following further correspondence between the solicitors, Mr Harrison became aware that Ms Callaghan was in possession of documents relating to AustCorp. Specifically, Mr Harrison became aware that, on 8 December 2021, Ms Callaghan had emailed a document entitled "Contractor Agreement" and a copy of AustCorp's work, health and safety induction agreement (signed by the candidate and a member of Ms Callaghan's team while at AustCorp on 11 March 2021) to a director of Lead Group.
33 Having received this information, Mr Harrison arranged for AustCorp's IT contractor to review Ms Callaghan's IT activity during her employment with AustCorp. On reviewing Ms Callaghan's "desktop" it was discovered that a number of documents in her "recycle bin" had been saved on an "E" drive or "F" drive. These are typically used for USB drives. The documents in Ms Callaghan's "recycle bin" were restored and revealed approximately 2000 folders, subfolders and files on matters such as:
(a) resourcing;
(b) advertisements;
(c) resumes of AustCorp's candidates in the Nursing and Aged Care Division;
(d) reference templates and forms; and
(e) terms of business between AustCorp and its clients in the Nursing and Aged Care Division.
34 Mr Harrison says that there was no reason for Ms Callaghan to have saved these documents onto a USB device during her employment. He is concerned that she did so in order to copy the documents onto a personal device for her own use outside the scope of her employment with AustCorp.
35 Further, a search of Ms Callaghan's work emails shows that she had sent (in Mr Harrison's words) "AustCorp's information and documents" to her personal Hotmail address. According to Mr Harrison, these documents included:
(a) terms and conditions of business between AustCorp and its clients;
(b) client and candidate lists;
(c) candidate information including resumes, personal information such as email addresses, addresses and telephone numbers; and
(d) training documents for recruitment training in the Aged Care sector.
36 Following the cessation of Ms Callaghan's employment with AustCorp, AustCorp received email correspondence between Ms Callaghan (as an employee of Lead Group) and AustCorp's clients and candidates. This correspondence appears to have been sent or copied to AustCorp in error.
37 It is convenient to note, at this point, that Ms Callaghan made a statutory declaration which she provided to AustCorp. In that declaration she refers to a number of files and documents that she saved to her personal computer, and provides an explanation for her possession of these documents.
38 It is not in dispute that AustCorp and Lead Group are competitors.
39 Mr Harrison believes that AustCorp may have a right to obtain pecuniary relief against Ms Callaghan by way of damages, an account of profits, equitable compensation, or statutory compensation based on causes of action for:
(a) breach of contract, specifically the restraint to which I have referred;
(b) breach of fiduciary duty, specifically on the basis that Ms Callaghan may have used information she obtained while preparing tenders on behalf of AustCorp for its clients, or used other confidential information to advance her own interests as a prospective employee of Lead Group;
(c) breach of the duty imposed by s 183 of the Corporations Act 2001 (Cth) (the Corporations Act) by using AustCorp's information to gain an advantage for herself or Lead Group or to cause detriment to AustCorp.
40 Mr Harrison believes that Lead Group may have used confidential information provided to it by Ms Callaghan to obtain clients from AustCorp. He believes that he may have a right to obtain pecuniary relief against Lead Group by way of damages, an account of profits, equitable compensation, or statutory compensation based on causes of action for:
(a) tortious inducement of breach of contract by Ms Callaghan, in particular in relation to her post-employment restraint obligations;
(b) knowing participation in Ms Callaghan's breaches of fiduciary duty; and
(c) involvement in Ms Callaghan's breach of the duty imposed by s 183 of the Corporations Act.
41 Mr Harrison's evidence is that he has made inquiries in relation to whether AustCorp does have these causes of action. In this regard he refers, in particular, to the course of correspondence passing between his solicitors and Ms Callaghan's solicitors in the period 3 December 2021 and 7 August 2022 and to the review that has been undertaken concerning Ms Callaghan's IT activity during her employment with AustCorp. He says, however, that despite these inquiries he does not have sufficient information in order to decide whether or not to commence proceedings against Ms Callaghan and Lead Group. In particular, he says that he does not know:
(a) the extent to which Ms Callaghan has retained, disclosed and used information that she obtained during her employment with AustCorp from the time she has been employed by Lead Group;
(b) whether, and the extent to which, Ms Callaghan may have used and disclosed AustCorp's confidential information to Lead Group as a means of enticing Lead Group to offer her employment;
(c) the extent to which Ms Callaghan has solicited business from AustCorp clients with whom she had dealings during the last two years of her employment with AustCorp;
(d) the extent to which Lead Group has been knowingly involved in Ms Callaghan's conduct since she commenced employment with Lead Group;
(e) whether Lead Group induced Ms Callaghan to engage in the conduct in breach of her obligations to AustCorp; and
(f) the potential loss of revenue to AustCorp as a consequence of Ms Callaghan's conduct, and the potential profit that has been derived by Lead Group from her conduct.
42 Mr Harrison believes that the prospective respondents have in their possession or control information that will assist him in deciding whether or not AustCorp should commence proceedings against them.
43 I note the following matters.
44 First, Ms Callaghan does not deny that she copied AustCorp documents onto a USB device during her employment with AustCorp or that she sent AustCorp documents to her personal email account. However, she says that she did this because, "during Covid", she was required to work remotely and:
… AustCorp refused to provide me with a computer or other tools of trade (aside from the phone I had been provided when I started) to permit me to do my work remotely. As a result, I (and so far as I am aware, all other recruitment consultants employed by AustCorp) was required and expected to use our own personal devices for work. …
45 Ms Callaghan says that most of her work remained on a desktop computer in the AustCorp office. Ms Callaghan also says that she used a USB device to copy files from her desktop that she needed to perform her work, and that she sent emails to and from her personal Hotmail address as she had limited access to her work email on her laptop and phone. She says that all these steps were done to facilitate and permit her to work away from the office.
46 Mr Harrison takes issue with Ms Callaghan's explanation. He says that, during the Covid 19 pandemic, AustCorp's employees, including Ms Callaghan, were permitted to remove their desktop computers from the office and to take them home to enable them to work from home. He says that there was no need for employees to save documents to a USB device or to email documents to their personal email addresses in order to work from home.
47 Secondly, Ms Callaghan does not deny performing work for RFBI, Bupa, St Andrews Village, and Uniting. However, she says that this work was done following an approach by those entities. She says that she did not initiate contact with these organisations and that she took steps not to do anything that could be said to be in breach of any obligation she owed to AustCorp.
48 Thirdly, Ms Callaghan says that the "Contractor Agreement" and a copy of AustCorp's work, health and safety induction agreement to which I have referred were sent to her after she started at Lead Group. Mr Byra has provided AustCorp with a statutory declaration in which he acknowledges receiving an email from Ms Callaghan on 8 December 2021 attaching these documents.
49 However, conspicuously, Ms Callaghan does not identify the person who sent her these documents; does not explain the circumstance(s) in which the documents came to be sent to, and received by, her; and does not explain why she sent these documents to Mr Byra shortly after she commenced employment with Lead Group. Mr Byra's statutory declaration treats his receipt of Ms Callaghan's email as an adventitious event of which he had little interest. But, in the absence of some further explanation, I can only conclude that Ms Callaghan must have had reason to think that Mr Byra had a business interest in seeing these documents.