50 So which, if any, of these affidavits is accurate? If it be the first April affidavit, then there is an incurable defect in the service of the bankruptcy notice because the judgment/order was not attached: see Curtis at [35] and the authorities referred to there.
51 It is true, as ANZ emphasised, that none of the affidavits states in terms that only the document or documents mentioned in it were served. But that is the inference. In each affidavit, Ms Grainger stated on oath or affirmation what she put in the sealed envelope addressed to Mr James before depositing it in the letterbox at the New Lambton Heights premises. There is no reason why the content should have been any different. ANZ submitted, however, that there was an obvious reason: that each affidavit was prepared for a different purpose. That submission must be rejected. In each case the purpose of the affidavit was to prove service of ANZ's bankruptcy notice, which necessarily included service of the sealed judgment/order. (The second April affidavit was actually entitled "Affidavit of Service of Bankruptcy Notice".) Ms Grainger chose to do that by describing the various documents she had put in the envelope which she had placed in the letterbox. In any case, for ANZ's submission to be given any weight, it would need to be based on evidence. ANZ's explanation was not an explanation ever proffered by Ms Grainger.
52 None of the inconsistencies in the various accounts was explained in the evidence in chief, no satisfactory explanation emerged from the cross-examination, and there was no re-examination.
53 When confronted in cross-examination with the inconsistency between the first and second April affidavits, Ms Grainger blamed the "system".
You make no mention of any other document in this affidavit, do you? --- No. And this is why our clients usually ask us to swear their own because we're not solicitors. We don't - our system generates very flawed affidavits that have the bare specifics, as I said, the minor ---
You knew when you were affirming this affidavit that you were conveying only the two pages of a bankruptcy notice had, according to you, been left in the mailbox at 1 Ridgeway Road, didn't you? --- No. I wouldn't see it that way. No. That's ---
Which way did you see it, Ms Grainger? --- Well, the way that we would see it is that the reason we are there is to serve a bankruptcy notice. Like I said, there are other things that get served to like letters, sometimes photographs - those things don't get mentioned in our affidavit. That's not my job to know that.
54 There were a number of problems with this evidence.
55 First, it struck me as disingenuous. Ms Grainger was not a novice. At the time the affidavit was affirmed she had been working as a process server for nearly four years. I do not accept that it was not Ms Grainger's job to know that other documents which are served should be mentioned in the affidavit. Nor do I accept that this was her belief.
56 Second, the evidence did not explain why Ms Grainger affirmed the truth of the affidavit. It was also inconsistent with other evidence she gave.
57 Third, it was common ground that the second April affidavit was prepared by Allens. While the implication from Ms Grainger's answer to the first question was that the first April affidavit was prepared in-house at ARA, I find that difficult to accept. Both contain footers stating that they were prepared by Mr Kucharski and recite his contact details.
58 When asked to explain the evidence in her October affidavit that she stapled the judgment/order to the bankruptcy notice, Ms Grainger replied:
Because when things come to us as a bundle, one of the things that our administrator likes us to do is to separate. So, for example, she would like us to create four files here and make sure that we have a letter, a bankruptcy notice, a notice of appearance and an affidavit, and then staple them back together and serve them with nothing missing.
59 She seemed to accept that it was important to staple the two documents together:
MR SEXTON: Why, to your mind, was it significant to staple the bankruptcy notice and the judgment orders together? - Because I've served probably hundreds of bankruptcy notices in my career and they always come together with a judgement.
60 If this were true, then why was there no reference to the judgment/order in the first April affidavit?
61 When it was put to Ms Grainger that she could not remember whether she had stapled any of the documents together on 9 March 2015 Ms Grainger said that she remembered stapling "what [she] had in front of [her] together". Mr Sexton SC, sought to clarify her answer. This led to the following exchange (at ts 20):
So you stapled the letter of 11 December and the bankruptcy notice and the copy of the judgment and the affidavit of Mr Forshaw together. Is that what you're saying? I can tell you that I stapled a letter, a bankruptcy notice, the judgment order, a notice of appearance and ..... affidavit. This is exactly what I served.
HER HONOUR: Sorry, what is exactly what you served? What is in here, this
What's here? --- Our copy ---
What's the document you have in front of you at the moment? Exhibit A.
Right? --- So ---
By that, do you mean, if the documents appear in exhibit A, you served them. One can rely on exhibit A, but one can't rely on your affidavit of 21 October 2015 where it differs from exhibit A? --- Yes. If I have to be 100 per cent sure, this is what I'm sure about, my records, what I did. This affidavit [presumably the October affidavit] is not from our system.
62 The trouble with this evidence is that the only complete copies of the bankruptcy notice and judgment/order in exhibit A were annexures to a draft of the second April affidavit prepared by Allens. They were both marked with annexure stamps. The only clean copies of the bankruptcy notice and judgment/order in exhibit A were incomplete. Only the first page of each document was in the file. The bankruptcy notice and the judgment/order which is part of annexure SLG-1 (the annexure to the October affidavit) have no annexure stamps. In all probability the source of the bankruptcy notice and the judgment/order annexed to the October affidavit was not ARA but Allens, which prepared the affidavit. There is no evidence to indicate when the draft affidavit was sent to ARA but it was common ground that it would have been sometime in April.
63 The original signed letter dated 11 December 2014, addressed to Mr James and listed in the October affidavit, but not mentioned in either of the April affidavits, is not one of the documents which, according to the job sheet, was required to be served, and there is no copy of it in the ARA file.
64 According to the job sheet, Ms Grainger was required to serve four documents, described on the sheet as follows:
Letter addressed to David Anthony James dated 26 February 2015
Bankruptcy Notice together with Judgment
Notice of Appearance
Affidavit
65 No evidence was led to show what documents were actually provided to Ms Grainger or ARA on 5 March 2015 when, according to the job sheet, the instructions were apparently received and the "job issued" or, indeed, at any time before April 2015. Nor was any evidence led as to when and how Ms Grainger first came into possession of a complete copy of the bankruptcy notice and judgment/order. On the assumption that the documents listed on the job sheet were sent to ARA by mail, fax or email, no covering letter, transmission sheet or email was tendered. If they were delivered, no witness deposed or testified to what precisely was delivered and when.
66 On no view of the matter did Ms Grainger follow the instructions which appeared on the job sheet.
67 For a start, the method of service stipulated on the job sheet was "[p]ersonal service".
68 Secondly, the job sheet contained the following "special instructions":
PLEASE SMS ALLAN [a mobile telephone number then appears] CONFIRMING WHEN SERVED.
69 Despite the instructions, if anything was served, it was not served personally. Nor, despite the dispute as to service, was evidence given to indicate whether an SMS was sent to "Allan" confirming service.
70 Yet, Ms Grainger said that she was the person who "generated" the job sheet.
71 The job sheet nonetheless records that "SG" deposited "the documents" in a letterbox at the given address at 8.40 am on 9 March 2015. Ms Grainger identified the handwriting as her own. I therefore accept that it is likely that Ms Grainger did attend the New Lambton Heights premises on 9 March and that she did leave something in the letterbox, probably an envelope. Consequently, if the envelope was not removed from the letterbox by a person unrelated to Mr James, it is likely that it was inadvertently discarded. The real problem, however, is in determining the contents of the envelope.
72 ANZ submitted that the inconsistencies in the various versions were exaggerated and that at the conclusion of Ms Grainger's evidence a number of matters were "clear enough". They were that:
(a) the first page of exhibit A (the job sheet) is a copy of a contemporaneous note prepared by Ms Grainger on the day in question;
(b) the note is the best evidence of what occurred on 9 March 2015 and, in particular, of Ms Grainger's attendance at the New Lambton Heights premises and "placing in the letter box a bundle of documents which included the Bankruptcy Notice and the judgment";
(c) the documents had been placed into an envelope on which Mr James' name was written; and
(d) the judgment was actually stapled to the bankruptcy notice.
73 While I am inclined to accept that the first page of exhibit A contains a contemporaneous note prepared by Ms Grainger on 9 March 2015, two of these matters were not in the least clear at the end of Ms Grainger's evidence. One is whether the complete bankruptcy notice and a sealed copy of the judgment/order were included in the envelope left in the letterbox. The other is whether the judgment was actually stapled to the bankruptcy notice.
74 The second matter is immaterial. It was common ground that, while Curtis remains the law, if a sealed copy of the judgment was placed in the same envelope as the bankruptcy notice and that envelope was deposited in the letterbox at the New Lambton Heights premises, then service of the bankruptcy notice would have been effected.
75 The first, however, is not.
76 ANZ described the job sheet as a powerful piece of contemporaneous evidence. But the job sheet does not mention what was actually served. The list of documents typed on the job sheet was a list of documents to be served. The handwritten note does not indicate whether all the documents were in fact served. In some circumstances it would be reasonable to infer that the process server served what she was instructed to serve. But the confusion created by the different affidavits and the oral evidence makes it difficult to draw that inference in the present case. At the time she attended the New Lambton Heights premises on 9 March 2015 had she received a copy of the sealed judgment/order? Was she then in possession of the entire bankruptcy notice and a sealed copy of the judgment/order? She, herself, acknowledged that the only reliable evidence was what appeared in exhibit A, but exhibit A is at best for ANZ ambiguous.
77 Mr Golledge of counsel, who appeared for ANZ, submitted that the ARA file which was produced to the Court and which became exhibit A could not have been the complete file. He submitted that the documents Allens provided to ARA were "originals" (presumably based on what was said in the October affidavit, though not the earlier ones) and that it was inherently unlikely that Allens would have sent only one page each of the bankruptcy notice and judgment. He said that this would be a very odd thing for a firm of solicitors "of any ilk" to do. He submitted that it was much more likely that the documents were scanned incorrectly when they were committed to ARA's records. That submission was based on the following evidence about exhibit A elicited during cross-examination:
Is this the whole file maintained by the business for which you work? For that particular service?
Yes? Yes, that's what we have on file.
And the document that has been produced has been photocopied on both sides of the pages? I don't know. We - I scan - we send them to our Kempsey office. They get scanned in. To give that to the court, I printed it from our records. I didn't think that it was two-sided.
78 I accept that it would be odd for a firm of solicitors to provide a process server with only one page of an important two page document. But mistakes do happen. The likelihood that such a mistake was made in the present case depends on the method used to put ARA in possession of the documents. It is presumably for that reason that Mr Golledge sought to emphasise that Allens provided "original" documents to ARA, in contrast, presumably, to photocopied or scanned documents. But there are two problems with the submission.
79 First, it depends on accepting what Ms Grainger said in her October affidavit when there was no reference in the earlier affidavits to original documents and when it is clear that she has no independent recollection of what she served.
80 Second, there is no reliable evidence to indicate that Ms Grainger was ever given originals of the bankruptcy notice and the judgment/order. The bankruptcy notice was issued electronically. As I have already said, both the notice and the judgment/order were attached to an email sent to Allens. No evidence was called to show how Allens conveyed any of the documents to ARA. If the email from AFSA was forwarded directly to ARA, or the attachments were simply copied from one email to another, then it would indeed be hard to see how pages of the attachments could have gone missing. If, on the other hand, the attachments to AFSA's email were printed by Allens, and the print-outs were sent to ARA by mail, DX or courier, it is possible that due to a printing or handling error the second pages were omitted. Or it may be that the documents from AFSA were printed by Allens, the print-outs placed on Allens' file, scanned some time later, and emailed to ARA. In such a case it would be about as likely that a mistake was made in scanning the documents at Allens' end as at ARA's.
81 Here, a mistake was certainly made; the question is when and by whom. As the original email from AFSA is in evidence and the documents attached to it are complete, a mistake must have happened at some point during the time those documents passed from Allens to Ms Grainger and from Ms Grainger to the ARA file. Was it made before the documents were placed in the envelope, for example by Allens providing documents with missing pages to ARA, or at some later point, such as when they were scanned into ARA's system? ANZ offered no evidence of what documents were given to ARA or in what form or by what means. Yet I am asked to infer that it is most likely that the mistake took place at ARA's end, and after the documents were served by Ms Grainger.
82 If both the complete bankruptcy notice and a sealed copy of the judgment had been provided to Ms Grainger before she attended the New Lambton Heights premises on 9 March 2015, it was in ANZ's power to prove it, whether by tendering evidence that at this time the documents (in their entirety) had been given to her or by adducing evidence from the person who dispatched them. Not only did ANZ not do this, but it offered no explanation for the absence of such evidence. Ms Grainger gave evidence on 25 February 2016. ANZ could have sought an adjournment to enable it to submit evidence of what documents Allens sent to ARA and the time and method of dispatch, or, if complete copies of the bankruptcy notice and judgment/order were on the ARA computer file, to call evidence to prove that. Alternatively, as the hearing did not complete on 25 February and did not resume until 23 March, ANZ could have applied for leave to reopen its case to tender such evidence. It took neither course.
83 In a civil case, any fact which has to be proved must be proved "to the reasonable satisfaction of the tribunal": Briginshaw v Briginshaw (1938) 60 CLR 336 at 362. As Dixon J explained in Briginshaw at 361, that is not achieved unless the relevant tribunal feels "an actual persuasion of its occurrence or existence". A "mere mechanical comparison of probabilities [independent] of any belief in its reality" will not suffice. Moreover, the consequences of the fact ANZ seeks to prove (that the bankruptcy notice, including the judgment/order, was properly served) are very serious. If that fact is proved, then the Court has the power to make a sequestration order. If such an order is made, any assets Mr James has are likely to be sold, his livelihood will be adversely affected, for the duration of the bankruptcy he will be unable to manage a corporation, his legal status will change, his passport will have to be surrendered and his capacity to travel overseas drastically curtailed, and "[c]onduct which might otherwise be innocent may become punishable at law": Labocus Precious Metals Pty Ltd v Thomas [2007] FCA 1154 at [53] (Allsop J). Furthermore, a stigma will attach to him, perhaps "as a mark of failure in life": ibid. The gravity of the consequences, like other matters such as the serious nature of an allegation or the inherent unlikelihood of an occurrence, necessarily influences how the question of whether a fact has been proved should be answered. "In such matters 'reasonable satisfaction' should not be produced by inexact proofs, indefinite testimony, or indirect inferences": Briginshaw at 362. ANZ accepted that these principles apply here. Yet I was invited to reach the requisite state of satisfaction on precisely such a basis.
84 All evidence must be weighed according to the proof which was in one party's power to produce and the other's to contradict: Blatch v Archer (1774) 1 Cowp 64; 65 ER 636. In these circumstances inferences in ANZ's favour should not be drawn (Commercial Union Assurance Company of Australia Ltd v Ferrcom Pty Ltd (1991) 22 NSWLR 389 at 418E-419D per Handley JA). Indeed, the inference here is that any additional evidence ANZ could have called would not have assisted ANZ's case: ibid at 418E; Jones v Dunkel (1959) 101 CLR 298.
85 When Ms Grainger's evidence concluded, I did not know what to think. I had no real sense of what had been served. And despite Mr Golledge's valiant attempts to persuade me that the necessary documents had been served, I found myself in no different position after submissions.
86 While I am prepared to accept that Ms Grainger attended the New Lambton Heights premises on 9 March 2015 and that she did leave an envelope in the letterbox intended for Mr James, and perhaps addressed to him, in the light of the unsatisfactory state of the evidence I am not reasonably satisfied that both a complete copy of the bankruptcy notice and a sealed copy of the judgment/order were included in that envelope. It follows that I am not satisfied that the bankruptcy notice was served on Mr James on that day and, for this reason, that the act of bankruptcy alleged in the creditor's petition has been committed.