sec.142APerformance reports

### sec.142A Performance reports This section applies for each financial year of a relevant service provider starting on or after the regulator gives the provider a notice requiring the provider to prepare performance reports. The provider must, unless the provider has a reasonable excuse— prepare a report (a performance report ) for the financial year complying with this section and, if section 142C (2) applies to the provider, that subsection; and give the regulator a copy of the report on or before 1 October occurring immediately after the financial year ends. Maximum penalty—500 penalty units. See also section 108A in relation to auditing the performance report. The report must be about the KPIs stated in the latest report requirement given to the provider and state or include all of the following— the provider’s performance for the financial year as measured against the KPIs; details of the targets for the level of service to be provided for the CSS KPIs under section 116 ; if a performance audit report has been given to the regulator during the financial year—a summary of its findings and any recommendations; the data for each KPI, submitted in the way stated in the latest report requirement given to the provider; a report about— the implementation of any improvement plan; and what actions the provider took because of any direction given to it under section 436 (1) (a) during the financial year. The report may include a commentary on the performance, including any of the following— a matter that impacted on, improved or deteriorated performance; an issue of future concern identified through the report; any strategies to deal with issues of concern. s 142A ins 2014 No. 16 s 71 amd 2023 No. 24 s 65 (sec.142A-ssec.1) This section applies for each financial year of a relevant service provider starting on or after the regulator gives the provider a notice requiring the provider to prepare performance reports. (sec.142A-ssec.2) The provider must, unless the provider has a reasonable excuse— prepare a report (a performance report ) for the financial year complying with this section and, if section 142C (2) applies to the provider, that subsection; and give the regulator a copy of the report on or before 1 October occurring immediately after the financial year ends. Maximum penalty—500 penalty units. See also section 108A in relation to auditing the performance report. (sec.142A-ssec.3) The report must be about the KPIs stated in the latest report requirement given to the provider and state or include all of the following— the provider’s performance for the financial year as measured against the KPIs; details of the targets for the level of service to be provided for the CSS KPIs under section 116 ; if a performance audit report has been given to the regulator during the financial year—a summary of its findings and any recommendations; the data for each KPI, submitted in the way stated in the latest report requirement given to the provider; a report about— the implementation of any improvement plan; and what actions the provider took because of any direction given to it under section 436 (1) (a) during the financial year. (sec.142A-ssec.4) The report may include a commentary on the performance, including any of the following— a matter that impacted on, improved or deteriorated performance; an issue of future concern identified through the report; any strategies to deal with issues of concern. - (a) prepare a report (a performance report ) for the financial year complying with this section and, if section 142C (2) applies to the provider, that subsection; and - (b) give the regulator a copy of the report on or before 1 October occurring immediately after the financial year ends. - (a) the provider’s performance for the financial year as measured against the KPIs; - (b) details of the targets for the level of service to be provided for the CSS KPIs under section 116 ; - (c) if a performance audit report has been given to the regulator during the financial year—a summary of its findings and any recommendations; - (d) the data for each KPI, submitted in the way stated in the latest report requirement given to the provider; - (e) a report about— (i) the implementation of any improvement plan; and (ii) what actions the provider took because of any direction given to it under section 436 (1) (a) during the financial year. - (i) the implementation of any improvement plan; and - (ii) what actions the provider took because of any direction given to it under section 436 (1) (a) during the financial year. - (i) the implementation of any improvement plan; and - (ii) what actions the provider took because of any direction given to it under section 436 (1) (a) during the financial year. - (a) a matter that impacted on, improved or deteriorated performance; - (b) an issue of future concern identified through the report; - (c) any strategies to deal with issues of concern.