sec.142Drinking water service annual reports

### sec.142 Drinking water service annual reports This section applies for each financial year after a financial year in which a relevant service provider’s drinking water quality management plan has been approved. The provider must, unless the provider has a reasonable excuse— prepare a report (a drinking water service annual report ) for the financial year complying with this section and, if section 142C (2) applies to the provider, that subsection; and give the regulator a copy of the report within 120 business days after the financial year ends. Maximum penalty—500 penalty units. The report must state or include all of the following— the information required under the latest report requirement given to the provider; the actions the provider took to implement the plan; the outcome of any review of the plan in the financial year and how the provider has addressed matters raised in the review; if a drinking water quality management plan audit report has been given to the regulator during the financial year—a summary of its findings and any recommendations; details of any information the provider gave the regulator under sections 102 and 102A in the financial year; details of the provider’s compliance with water quality criteria for drinking water; if the provider supplies drinking water to customers—details of any complaints to the provider about the provider’s drinking water service; if the provider has reviewed a customer service standard during the financial year—the outcome of the review and how the provider has addressed matters raised in the review. s 142 amd 2010 No. 20 s 129 ; 2011 No. 8 s 119 ; 2013 No. 23 s 342 sub 2014 No. 16 s 71 amd 2023 No. 24 s 64 (sec.142-ssec.1) This section applies for each financial year after a financial year in which a relevant service provider’s drinking water quality management plan has been approved. (sec.142-ssec.2) The provider must, unless the provider has a reasonable excuse— prepare a report (a drinking water service annual report ) for the financial year complying with this section and, if section 142C (2) applies to the provider, that subsection; and give the regulator a copy of the report within 120 business days after the financial year ends. Maximum penalty—500 penalty units. (sec.142-ssec.3) The report must state or include all of the following— the information required under the latest report requirement given to the provider; the actions the provider took to implement the plan; the outcome of any review of the plan in the financial year and how the provider has addressed matters raised in the review; if a drinking water quality management plan audit report has been given to the regulator during the financial year—a summary of its findings and any recommendations; details of any information the provider gave the regulator under sections 102 and 102A in the financial year; details of the provider’s compliance with water quality criteria for drinking water; if the provider supplies drinking water to customers—details of any complaints to the provider about the provider’s drinking water service; if the provider has reviewed a customer service standard during the financial year—the outcome of the review and how the provider has addressed matters raised in the review. - (a) prepare a report (a drinking water service annual report ) for the financial year complying with this section and, if section 142C (2) applies to the provider, that subsection; and - (b) give the regulator a copy of the report within 120 business days after the financial year ends. - (a) the information required under the latest report requirement given to the provider; - (b) the actions the provider took to implement the plan; - (c) the outcome of any review of the plan in the financial year and how the provider has addressed matters raised in the review; - (d) if a drinking water quality management plan audit report has been given to the regulator during the financial year—a summary of its findings and any recommendations; - (e) details of any information the provider gave the regulator under sections 102 and 102A in the financial year; - (f) details of the provider’s compliance with water quality criteria for drinking water; - (g) if the provider supplies drinking water to customers—details of any complaints to the provider about the provider’s drinking water service; - (h) if the provider has reviewed a customer service standard during the financial year—the outcome of the review and how the provider has addressed matters raised in the review.