sec.41Other matters to be included in service contracts

### sec.41 Other matters to be included in service contracts A service contract may— establish performance outcomes for frequency, regularity, punctuality and accessibility; and establish performance outcomes for customer information and service; and establish principles for fare setting; and establish principles for fare collection; and establish performance levels for the quality and type of public passenger vehicles; and establish criteria for government payments under the contract; and require the holder to charge fares decided by the chief executive; and require the holder to provide or fund infrastructure associated with providing the public passenger service; and require the holder to have or develop a business plan outlining how the performance levels are to be achieved; and require the holder to establish a management information system to monitor, record and report periodically on performance; and require the holder to provide the chief executive with information the chief executive may require; and establish performance outcomes for other aspects of the way the holder provides the public passenger service or carries on business; and require the holder to provide improved levels of productivity; and provide for the payment of compensation by the holder if the holder contravenes a condition of the contract, including, for example, compensation for the cost of providing the service through another holder; and include other terms required by the chief executive. The chief executive— is obliged under a service contract to act in a reasonable way to facilitate the contract’s operation; and has the other obligations stated in the contract. s 41 amd 1997 No. 66 s 68 ; 2002 No. 15 s 47 ; 2014 No. 43 s 59 (sec.41-ssec.1) A service contract may— establish performance outcomes for frequency, regularity, punctuality and accessibility; and establish performance outcomes for customer information and service; and establish principles for fare setting; and establish principles for fare collection; and establish performance levels for the quality and type of public passenger vehicles; and establish criteria for government payments under the contract; and require the holder to charge fares decided by the chief executive; and require the holder to provide or fund infrastructure associated with providing the public passenger service; and require the holder to have or develop a business plan outlining how the performance levels are to be achieved; and require the holder to establish a management information system to monitor, record and report periodically on performance; and require the holder to provide the chief executive with information the chief executive may require; and establish performance outcomes for other aspects of the way the holder provides the public passenger service or carries on business; and require the holder to provide improved levels of productivity; and provide for the payment of compensation by the holder if the holder contravenes a condition of the contract, including, for example, compensation for the cost of providing the service through another holder; and include other terms required by the chief executive. (sec.41-ssec.2) The chief executive— is obliged under a service contract to act in a reasonable way to facilitate the contract’s operation; and has the other obligations stated in the contract. - (a) establish performance outcomes for frequency, regularity, punctuality and accessibility; and - (b) establish performance outcomes for customer information and service; and - (c) establish principles for fare setting; and - (ca) establish principles for fare collection; and - (d) establish performance levels for the quality and type of public passenger vehicles; and - (e) establish criteria for government payments under the contract; and - (ea) require the holder to charge fares decided by the chief executive; and - (f) require the holder to provide or fund infrastructure associated with providing the public passenger service; and - (g) require the holder to have or develop a business plan outlining how the performance levels are to be achieved; and - (h) require the holder to establish a management information system to monitor, record and report periodically on performance; and - (i) require the holder to provide the chief executive with information the chief executive may require; and - (j) establish performance outcomes for other aspects of the way the holder provides the public passenger service or carries on business; and - (ja) require the holder to provide improved levels of productivity; and - (k) provide for the payment of compensation by the holder if the holder contravenes a condition of the contract, including, for example, compensation for the cost of providing the service through another holder; and - (l) include other terms required by the chief executive. - (a) is obliged under a service contract to act in a reasonable way to facilitate the contract’s operation; and - (b) has the other obligations stated in the contract.